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Thread: CD-RW and DVD-ROM disappeared in Vista Home Premium

  1. #1
    awhatley Guest

    CD-RW and DVD-ROM disappeared in Vista Home Premium

    It started when I first installed Vista Home Premium. Some days the DVD-ROM
    wouldn't show up in Device Manager or My Computer and then some days both the
    DVD-Rom and CD-RW wouldn't show. I could restart the computer and they would
    show up, but the next day they wouldn't be there again.

    Well now they don't show up at all and restarting doesn't help anymore. I
    would probably just reformat from my original factory restore disc and just
    go with XP Home, but I don't know whether it will even boot from the CD-Rom
    with the way Vista has lost the drivers. I also hate to throw away the $159 I
    paid for this OS.

    If you have any ideas, I would appreciate really appreciate the help.

  2. #2
    brink Guest

    Re: CD-RW and DVD-ROM disappeared in Vista Home Premium


    Hi awhatley,

    Just a thought, do you have iTunes installed? There are known problems
    with it that cause just this kind of thing in Vista. If so, might
    uninstall for a test.

    Hope this helps,
    Shawn


    --
    brink

    "Practice makes perfect, then you reinstall"
    Vista 64 Home Premium
    1.5 Gig DDR2 533 Mhz (PC4200) RAM

  3. #3
    awhatley Guest
    Thanks for the tip, but I hate to uninstall iTunes. I guess I could and just
    use my old XP machine for iTunes stuff.

  4. #4
    Frank Guest

    Re: CD-RW and DVD-ROM disappeared in Vista Home Premium

    awhatley wrote:
    > It started when I first installed Vista Home Premium. Some days the DVD-ROM
    > wouldn't show up in Device Manager or My Computer and then some days both the
    > DVD-Rom and CD-RW wouldn't show. I could restart the computer and they would
    > show up, but the next day they wouldn't be there again.
    >
    > Well now they don't show up at all and restarting doesn't help anymore. I
    > would probably just reformat from my original factory restore disc and just
    > go with XP Home, but I don't know whether it will even boot from the CD-Rom
    > with the way Vista has lost the drivers. I also hate to throw away the $159 I
    > paid for this OS.
    >
    > If you have any ideas, I would appreciate really appreciate the help.


    Do this:
    1) click the start menu
    2) click on "run"
    3) type "regedit" and click ok
    4) go to string key
    "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
    5) delete "upper filters" and "lower filters in the right side window.

    Then reboot and you should be good to go.
    Frank

  5. #5
    Ed Guest

    Re: CD-RW and DVD-ROM disappeared in Vista Home Premium

    The 1st time this happened, I did a complete Vista Premium re-install, the
    2nd time I just did system restores until I got then driver back. Company
    (ACER) says that my notifaction was the first time they had heard of this
    and so could not give me an answer. So each morning I first ensure a restore
    point is created and do not put any data on the C: partition and save msgs I
    want to the Data partition, copy data over to an external USB drive. A
    complete pain in the butt, but I lost quite abit of important information
    with the first re-install. My system told me that the correct driver was
    install, but simply not working. Don't blame your computer, welcome to the
    Vista Mystery Weirdness Group.

    "Peter Foldes" <okf22@hotmail.com> wrote in message
    news:%23IL7wqIkHHA.4848@TK2MSFTNGP05.phx.gbl...

    http://support.microsoft.com/default...EN-US%3B320553
    --
    Peter

    Please Reply to Newsgroup for the benefit of others
    Requests for assistance by email can not and will not be acknowledged.

    "awhatley" <awhatley@discussions.microsoft.com> wrote in message
    news:2EAC79DD-9056-4899-B137-810D9FE042C4@microsoft.com...
    > It started when I first installed Vista Home Premium. Some days the
    > DVD-ROM
    > wouldn't show up in Device Manager or My Computer and then some days both
    > the
    > DVD-Rom and CD-RW wouldn't show. I could restart the computer and they
    > would
    > show up, but the next day they wouldn't be there again.
    >
    > Well now they don't show up at all and restarting doesn't help anymore. I
    > would probably just reformat from my original factory restore disc and
    > just
    > go with XP Home, but I don't know whether it will even boot from the
    > CD-Rom
    > with the way Vista has lost the drivers. I also hate to throw away the
    > $159 I
    > paid for this OS.
    >
    > If you have any ideas, I would appreciate really appreciate the help.



  6. #6
    awhatley Guest

    Re: CD-RW and DVD-ROM disappeared in Vista Home Premium

    Neither of those fixes help me. The first (deleting the upper and lower
    filters in the registry) didn't help and the second is impossible because the
    devices don't even show up in Device Manager. I can click on the question
    marks because there are none there.

    Thanks anyway.

    "Peter Foldes" wrote:

    >
    > http://support.microsoft.com/default...EN-US%3B320553
    > --
    > Peter
    >
    > Please Reply to Newsgroup for the benefit of others
    > Requests for assistance by email can not and will not be acknowledged.
    >
    > "awhatley" <awhatley@discussions.microsoft.com> wrote in message news:2EAC79DD-9056-4899-B137-810D9FE042C4@microsoft.com...
    > > It started when I first installed Vista Home Premium. Some days the DVD-ROM
    > > wouldn't show up in Device Manager or My Computer and then some days both the
    > > DVD-Rom and CD-RW wouldn't show. I could restart the computer and they would
    > > show up, but the next day they wouldn't be there again.
    > >
    > > Well now they don't show up at all and restarting doesn't help anymore. I
    > > would probably just reformat from my original factory restore disc and just
    > > go with XP Home, but I don't know whether it will even boot from the CD-Rom
    > > with the way Vista has lost the drivers. I also hate to throw away the $159 I
    > > paid for this OS.
    > >
    > > If you have any ideas, I would appreciate really appreciate the help.

    >


  7. #7
    brink Guest

    Re: CD-RW and DVD-ROM disappeared in Vista Home Premium


    Well awhatley,

    Those other posts seemed like good ideas to. Are your drives SATA or
    PATA? If SATA, make sure that in your BIOS you didn't disable anything
    that has to do with PATA. Vista still uses this on boot to recognize
    the drives. I know, even though it is a SATA. I read this somewhere,
    don't remember where, but the original poster said it worked.
    Hope this helps,
    Shawn


    --
    brink

    "Practice makes perfect, then you reinstall"
    Vista 64 Home Premium
    1.5 Gig DDR2 533 Mhz (PC4200) RAM

  8. #8
    Join Date
    May 2007
    Posts
    2
    I've had this problem for many months and it's been going on for years. I know that this a Windows Vista forum, I have Windows XP and I see that the problem is now carried into Vista. Micorsoft should really fix this problem. It started after installing a Windows update when I had Nero 6.3 installed. Unfortunately, I don't know what update it was nor exactly when it started. I uninstalled Nero and got my drive back. I later installed iTunes and the drives disappered again. The above mentioned script does work but it disables Nero, iTunes and Roxio as the fix. I am running Windows XP SP2 on a Toshiba 1955-s804 laptop. After running the script all drives come back but iTunes no longer works and must be reinstalled. When that is done the drives disappear again. This also happens when I install Nero Burning Rom 6.3 and I have heard that it is also the case with Roxio. This is not an iTunes, Nero or Roxio issue, this is a Windows issue. Anybody have a fix that will let iTunes install and not have the drives disappear?

  9. #9
    Rock Guest

    Re: CD-RW and DVD-ROM disappeared in Vista Home Premium

    "CowboyKim" wrote
    > I've had this problem for many months and it's been going on for years.
    > I know that this a Windows Vista forum, I have Windows XP and I see that
    > the problem is now carried into Vista. Micorsoft should really fix this
    > problem. It started after installing a Windows update when I had Nero
    > 6.3 installed. Unfortunately, I don't know what update it was nor
    > exactly when it started. I uninstalled Nero and got my drive back. I
    > later installed iTunes and the drives disappered again. The above
    > mentioned script does work but it disables Nero, iTunes and Roxio as
    > the fix. I am running Windows XP SP2 on a Toshiba 1955-s804 laptop.
    > After running the script all drives come back but iTunes no longer
    > works and must be reinstalled. When that is done the drives disappear
    > again. This also happens when I install Nero Burning Rom 6.3 and I have
    > heard that it is also the case with Roxio. This is not an iTunes, Nero
    > or Roxio issue, this is a Windows issue. Anybody have a fix that will
    > let iTunes install and not have the drives disappear?


    You should be posting this to an XP newsgroup.
    microsoft.public.windowsxp.general

    --
    Rock [MS-MVP User/Shell]


  10. #10
    Join Date
    May 2007
    Posts
    2
    Sorry to post to this Vista forum but I just wanted your readers to know that this issue has been going on for years and is now carried over to Vista. I have posted to XP forums and have not found an acceptable answer. Microsoft has a fix that will restore your drives to work in Windows but your drives will be disabled as soon as you install third party CD or DVD software. This to me is not an acceptable fix. Why would you have an operating system that can only operate its own way. I will not post to this forum again as I am not a Vista user but, I'm hoping for a fix to this problem and the more people are aware of it the better the chance of finding a fix.

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