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Explorer crashes when moving folders with large files

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Old 14-05-2007
Posts: n/a
Explorer crashes when moving folders with large files

Recently, I've begun to experience problems with Windows Explorer when
trying to move large file (1+gb or larger). "Dragging and dropping" will
cause Explorer to crash and shut down. I have to copy these files from the
command line.

I'm running Vista Business. Does anyone have any idea what might be

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Old 16-05-2007
Posts: n/a
Re: Explorer crashes when moving folders with large files

I'm having the exact same problem! I've tried using an alternative
file manager (xplorer2) and I get the same result when dragging and
dropping. When I right-click on a folder that contains a large file
(700MB+) and drag it to a different location/folder, the program that
I used to do the operation (Windows Explorer or xplorer2) crashes
after I release the mouse button. I began seeing the problem after
Windows Update updated my installation of Windows Vista Ultimate.
Here's a listing of the updates that were applied:

5/11/2007: Update for Outlook 2007 Junk Mail Filter (KB934655)
5/11/2007: Security Update for Office 2007 (KB934062)
5/11/2007: Security Update for CAPICOM (KB931906)
5/11/2007: Update for Windows Mail Junk E-mail Filter [May 2007]
5/11/2007: Cumulative Security Update for Internet Explorer 7 in
Windows Vista (KB931768)
5/11/2007: Update for Office 2007 (KB934393)
5/11/2007: Windows Malicious Software Removal Tool - May 2007
5/11/2007: Definition Update for Windows Defender - KB915597
(Definition 1.18.2540.1)

Any help would be greatly appreciated. As much as I enjoy using the
command line, I've become a little to accustomed to dragging and
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Old 05-08-2007
Posts: n/a
Vista Explorer crashes all the time on me when I am moving files, doesn't
matter the size. I ran scandisk to make sure the tables were good, but still
a problem. Sometimes when I do a cut and paste it doesn't actually move the
source, I have to then delete the source as another step. Much less reliable
then Explorer. Tried updating mouse and keyboard drivers also.

I have the same problem. bought a Sony VGN-FE41Z with Vista home Premuin
installed. Explorer crashed the day i turned it on and worked for a little
while. Now it's just stopped working all together. To much hastle sending it
back to Sony and when i have spoken to them they say it's a problem with
Microsoft. Am not using the explensive, 1400 machine until there is a fix
avaiable. My desktop running XP has nevfer given me a problem like this. come
on Microsoft, the WOW factor for Vista hasn't started yet. I would not
recommend purchasing Vista until all the bugs are resolved. Mhen my desktop
finally dies i may consider a Mac.
Has anyone managed to work out what update may have caused this problem?

I also have the same problem. I have a Sony Vaio and whenever I try & drag &
drop a file using Windows Vista Explorer, Explorer crashes. I hope somebody
from Microsoft reads this and implements a fix. This is pathetic.
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Old 24-10-2007
Posts: n/a
I have the same problem. I have a Vaio with Vista Business. Every time I try
to move a file or folder of any size in Windows Explorer it stops working,
looks for a solution, directs me to the MS website, where the instructions
suggest going into Programs and Features and repairing Internet Explorer.
However, Internet Explorer does not appear in Programs and Features. I don't
know where it is.

The other solution MS suggests is to make a change to the registry, but I'm
a bit frightened of trying that.

A few times the suggested solution was an update, which I duly tried to
download only to see a message telling me I already had it.

This has been going on for weeks, although most MS programs, especially
Office and Explorer, have been kooky since I bought this laptop six months
ago. Lots of crashes. Surprisingly unreliable and time-consuming. Very

Would be extremely grateful for any help.

At least you received a reply from MS. Can you please post the Registry
change that MS suggested. I'm willing to try it.

Thanks heaps for the solution & the clear instructions so someone like me
who does not play with Windows could easily implement it. Problem fixed 10
mins after reading your post! BTW, problem still persisted even if Wireless
turned off.
ShellExView solved the problem for me. In my case it was Nero BackupItUp
which was the culprit (NBShellHook).
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Old 02-12-2007
Posts: n/a
Re: Explorer crashes when moving folders with large files

OK, I think I've got it licked. I had managed to solve the problem once
and forgot to post a solution. I started having the problem again out
of nowhere and had to search for a solution all over again. So, here's
saving everyone some grief.

It turns out that the drag and drop shell extension for the bluetooth
information exchanger on Sonys was causing the problem. You can simply
disable the drag and drop handler and solve the crashing problem.
You'll lose a small bit of functionality when it comes to your ability
to drag and drop to bluetooth, but that should hardly affect any of us.
Bluetooth will continue to work and there are alternatives to dragging
and dropping for bluetooth file transfers, etc..

While it's possible to modify the registry to disable this handler, I
didn't want to take the time to track down the right keys using
SysInternals or anything along those lines. A much simpler solution is
to use a tool called ShellExView.

Download the program from shexview_setup.exe

Here's the source page detailing the app:
'ShellExView - Shell Extension Manager For Windows'

1) Download and install ShellExView.
2) Launch ShellExView.
3) Locate the entry with the Extension Name of Bluetooth Information
Exchanger (Type = Drag & Drop Handler) (Description = TosBtExt) and
select that entry.
4) Right click and choose Disable Selected Items.
5) Exit ShellExView. (I'd leave it installed in case you need to muck
around with that setting again)

That's it.

Credit goes to Drew on this page where I found the solution:
'Cowland.org - Home'

For non-Sony users that might be experiencing nearly identical
symptoms, I'd recommend turning off all Drag & Drop Handlers using
ShellExView (sort by the Type column to group them together first).
Then enable them one at a time and keep retesting the system until you
find the extension that causes your system to choke.

I'm sure everyone has been coping with this problem for weeks/months
like I have and it's a tremendous relief to sort this out. My system
has been getting quite messy.
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Old 15-07-2009
Posts: n/a
This ShellExView solution worked for me too. Disabling the Bluetooth
Exchanger did the trick. Huge help!
After three sittings searching for a solution to Xplorer2
crashing during drag and drop, this ShellExView worked for me too.
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Old 29-07-2010
Join Date: Jul 2010
Posts: 1
Re: Explorer crashes when moving folders with large files

the same exact problem happend with me
but :( i got win 7x64 not vista
and i am copy my files over a network i download that program that u told us about
but i cant find the same discription that u said about so i would like from u to take alook pelase so we can check if the problem from some service
note as u see i disable the bluetooth service and i still got the same problem
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