Error 0x80070091: The directory is not empty

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I am receiving the error message in the subject line when I try to clear
the Adobe Reader 8.0 folder. I was having problems with Adobe starting
correctly and attempted to delete the folder. I decided to run the chkdsk
and Vista said it would schedule to run it at the next reboot. This did not
occur so I started Vista at the command line and ran chkdsk. It said there
was an error but would not fix it stating my hard drive was read-only. The
message said it would run it at the next reboot and again it did not occur.
I need to get this problem resolved and would like to know why Vista will not
allow me to run chkdsk.

Hi Chris,

Did you try and run the Adobe uninstaller and then reinstall it?

Shawn


--
brink

"Practice makes perfect, then you reinstall"
Vista 64 Home Premium
1.5 Gig DDR2 533 Mhz (PC4200) RAM

When I try to uninstall I get a Internal Error 2330, 1392, C:\Program
Files\Adobe\Reader 8.0\Reader\Browser.

When I try to delete the physical folder from Windows Explorer or Command
Prompt it comes back with the directory is corrupted. I have tried to run
chkdsk but it won't start at bootup nor in safe mode with command prompt.

Any other ideas. I really need to get Adobe off and reinstall.

Chris


"brink" wrote:

>
> Hi Chris,
>
> Did you try and run the Adobe uninstaller and then reinstall it?
>
> Shawn
>
>
> --
> brink
>
> "Practice makes perfect, then you reinstall"
> Vista 64 Home Premium
> 1.5 Gig DDR2 533 Mhz (PC4200) RAM
>

Did you try to run uninstall using Run as Administrator?
Did you ever write something else in the Adobe directory after installing
Vista? You might8 be a victim of the new Vista 'File Virtualization'. See
http://support.microsoft.com/kb/927387/en-us.

Wiel

"Chris" <Chris@discussions.microsoft.com> wrote in message
news:8558A210-BFDE-4CBC-8273-05FE67132F63@microsoft.com...
> I am receiving the error message in the subject line when I try to clear
> the Adobe Reader 8.0 folder. I was having problems with Adobe starting
> correctly and attempted to delete the folder. I decided to run the chkdsk
> and Vista said it would schedule to run it at the next reboot. This did
> not
> occur so I started Vista at the command line and ran chkdsk. It said
> there
> was an error but would not fix it stating my hard drive was read-only.
> The
> message said it would run it at the next reboot and again it did not
> occur.
> I need to get this problem resolved and would like to know why Vista will
> not
> allow me to run chkdsk.

Chris;306444 Wrote:
> When I try to uninstall I get a Internal Error 2330, 1392, C:\Program
> Files\Adobe\Reader 8.0\Reader\Browser.
>
> When I try to delete the physical folder from Windows Explorer or
> Command
> Prompt it comes back with the directory is corrupted. I have tried to
> run
> chkdsk but it won't start at bootup nor in safe mode with command
> prompt.
>
> Any other ideas. I really need to get Adobe off and reinstall.
>
> Chris
>
>

Hi Chris,

One more thing I remembered about Adobe Reader. Did you stop the two
programs in Task Manager that Adobe runs at Vista startup? They'll be
listed in the Start Menu in the Startup folder (All Programs).

Shawn


--
brink

"Practice makes perfect, then you reinstall"
Vista 64 Home Premium
1.5 Gig DDR2 533 Mhz (PC4200) RAM

All thanks for responding to my question. Sadly I was forced to rebuild my
computer from scratch. Hopefully I will not have to do this in the future.

Chris

"Wiel" wrote:

> Did you try to run uninstall using Run as Administrator?
> Did you ever write something else in the Adobe directory after installing
> Vista? You might8 be a victim of the new Vista 'File Virtualization'. See
> http://support.microsoft.com/kb/927387/en-us.
>
> Wiel
>
> "Chris" <Chris@discussions.microsoft.com> wrote in message
> news:8558A210-BFDE-4CBC-8273-05FE67132F63@microsoft.com...
> > I am receiving the error message in the subject line when I try to clear
> > the Adobe Reader 8.0 folder. I was having problems with Adobe starting
> > correctly and attempted to delete the folder. I decided to run the chkdsk
> > and Vista said it would schedule to run it at the next reboot. This did
> > not
> > occur so I started Vista at the command line and ran chkdsk. It said
> > there
> > was an error but would not fix it stating my hard drive was read-only.
> > The
> > message said it would run it at the next reboot and again it did not
> > occur.
> > I need to get this problem resolved and would like to know why Vista will
> > not
> > allow me to run chkdsk.
>

[polocorp]

am getting this error with a folder where i downloaded some music files from bigstereo.com

Had the same issues with chkdsk as previously mentionned.

Anyone knows how to force the deleting of a file/folder ?

OK, so I am a computer neophyte in the grand scheme of things but two things ended up being successful for me.

Since I go to school online I have books that are only in PDF format. A real crapshoot when you have error 0x80070091 going on because it only seems to effect Adobe.

I did two things. Although the file is not capable of being deleted, the file can be renamed (since it is empty anyone it does not matter), so rename that adobe file anything you want. I named mine hg. if you look, those keys are right next to each other and could have typed asdf just as easily. Anyways, the file name is irrelevant. What occured is that file is now moved out of the way to allow a new adobe installation to take place. I downloaded Adobe 9 and it is working perfectly. Hope I don't need system restore because that still does not work, but at least I am moving forward and being able to use the program.

The more appropriate solution if you are not in a hurry, is to use the Windows boot disk. That will allow you to run chkdsk on the system before windows starts running. That means it fixes the files and we are good to go again. Then you also do not need to restart save all your work again.

Hope that helps. It worked for me... Just compiled all the data points from these messages and got me back on my feet. Thought I would just write a concise email that hopefully will help everyone.

EVC

On Wed, 30 Jul 2008 23:44:04 -0700, John Van Cleve wrote:

>OK, so I am a computer neophyte in the grand scheme of things but two things ended up being successful for me.

[snip]

You replied to a REALLY OLD thread (May thru Oct 2007) and to make
matters worse you changed the subject name. Not cool.

Few - if ANY - of the people viewing your post have a clue what you
are talking about because we don't see all the old posts that you
see. You should quote what you are replying to, much as you see
others have done in many of the posts you see on that forum.

That forum leeches the vast majority of its posts from Microsoft
servers and mingles them with posts from forum users - a very small
group compared to the rest of us. So most of what you see there comes
from the outside.

How can you tell "outsiders" from forum users? WE are listed as
"guest" and/or our number of posts are "n/a".

If you plan to continue following the groups listed on that forum,
or would like to find hundreds more that aren't listed, you should
give serious thought to using a news reader. It's much faster and
way more flexible than the medium you are using now.

There are several free news readers available. Windows Mail is one
of them, and is a great tool to get you started. It's also very easy
to set up.

[EinsteinBB]

Originally Posted by Chris

I am receiving the error message in the subject line when I try to clear
the Adobe Reader 8.0 folder. I was having problems with Adobe starting
correctly and attempted to delete the folder. I decided to run the chkdsk
and Vista said it would schedule to run it at the next reboot. This did not
occur so I started Vista at the command line and ran chkdsk. It said there
was an error but would not fix it stating my hard drive was read-only. The
message said it would run it at the next reboot and again it did not occur.
I need to get this problem resolved and would like to know why Vista will not
allow me to run chkdsk.

I have had this error as well, exactly the same, only it wasn't just with Adobe folders (there was this one recursive Adobe-related directory that just kept going "application data\application data\application data\..."); a Cookies folder as well as my My Pictures, My Music, and My Videos folders (generated inside my "Documents" folder for some reason, not the default ones in "C:\Users\[whatever]\") also would not delete. Actually, I was not trying to delete these originals; I had written a batch script utilizing ROBOCOPY that copied huge but specific categories of files, and I wanted to delete those copies. (If you don't know what all that is, just ignore that last sentence, it's not apparently relevant.) Anyways, my first reaction was to run CHKDSK, and of course it can't run on the mounted (active Windows) primary partition while Windows is running. But, as thousands of people have reported, it simply never ran on startup, despite the registry keys that govern it being correct, and the AUTOCHK.EXE file being intact. I had to use Vista's Startup Repair option (not available on some OEM versions / factory installed machines) by holding F8 during the first boot stages and run the command line from there, where I was able to unmount the C: drive and finally scan my hard disk. Alas, that did NOT repair my corrupt files, even after multiple runs, and I was left using the RD command (Remove Directory) with /s to delete everything that I could but abandoning the corrupt files.

So, I recommend running CHKDSK by pressing/holding F8 during startup, selecting the Startup Repair option, allowing that to load, and choosing the command prompt option at the menu. You'll first have to navigate to the C: partition (instead of the virtual X: drive) by simply typing C: at the prompt. Type "chkdsk /r" (without quotes) and press "Y" when it asks you if you want to dismount the C: drive, and let it run to completion. Sometimes, it takes multiple iterations in order to fix some things, so feel free to run it again once more.

Finally, you may not be able to delete those pesky corrupted files for now without a more hard-core utility (I have yet to find one that fixes/deletes folders, only ones that rewrite or zero files and then delete them), but you might be able to rename them (for me, directories were the problem, not individual files, so it wouldn't work). To get rid of entire directory trees, but unfortunately leave the corrupt parts, type RD "folder name you want to get rid of" /S and wait for a bit. It'll list the files/folders that weren't able to be deleted as it comes across them.

If anybody knows of a good way to force the deletion of entire directories, let me know. I can write my own code to forcibly fill a file's memory ranges with zeros and then tell the OS that they no longer exist (file allocation tables and the like) but folders I don't know how to do. Any ideas would be great.

[EINSTEIN_007]

You all might want to look at the tags for this similar kind of issues: http://forums.techarena.in/tags/index.php/0x80070091/

[EinsteinBB]

I dual-boot Vista Home Premium and Ubuntu 8.04 Hardy anyways, and it's as simple as booting another operating system that recognizes, reads and writes to NTFS and deleting the problem folders. That's what I ended up doing, and you can do the same nowadays with most live Linux CD's (just boot from the CD and mount your Vista partition). This won't harm any other files and there's no installation needed, but it is tricky for those not familiar with another operating system, and I don't recommend it if you don't know your way around your hard disk well.

this is a problem with the virtualization service and UAC
you probably have installed/upgraded vista with a USER account called
Admin. Or gave a user account Admin priviliges later.
-Error 0x80070091 is just one of the many issues associated with UAC. -

You will NOT be able to do the following:
use a third party shredder, defragmenter, or permission unlocker to
solve your issue. (workarounds with regedits and command prompts work
for most issues but once inside the system 32 folder this does not work
so happily) regedit /deleting 'virtual store' will also not work. any
method fixing of corrupt files in your case may need to be done before
Vista boots.

1. make sure all your services are turned to automatic. in particular
'dcom', and 'virtal disk' in particular.
2. any third party workaround must be installed with the 'run as
administrator' option
3. a system rollback may be necessary.
4. reinstall may be the last option

this is not an Adobe issue. adobe is just the catalyst. I have a
similar issue due to a USB drive error.
Ubuntu with dual boot vista is best 'ubuntu for work , vista for games
only....(or Ubuntu 64 w. ultimate vista 64 in virtual box. )'


--
Alivallo
Posted via http://www.vistaheads.com