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Thread: Windows Vista Ultimate Fax and Scan- Modem is not being detected

  1. #1
    Scorpion Guest

    Windows Vista Ultimate Fax and Scan- Modem is not being detected

    O.K I am trying to install my Fax and scan, followed the following
    instructions;
    Modem installed is Agere V.92 Data &Fax Modem Version 8.36

    After Choose Modem name- got this when pressing Next-->Error -"The mentioned
    fax server is not available. Please correct the server name and try again"??

    INSTRUCTIONS I FOLLOWED AS PER HELP AND SUPPORT
    _____________________________________________________________________
    Before you begin, make sure that you've attached an analog phone line to
    your computer. You can't use a digital phone line to send or receive faxes.

    If your computer has a built-in fax modem, Windows will automatically detect
    it during the setup process. You can connect to one local fax modem only,
    although you can connect to multiple fax servers or devices on a network. If
    you're not sure whether your computer has a built-in fax modem, check the
    hardware information that came with your computer. If you have an external
    fax modem, follow the manufacturer's instructions for attaching it to your
    computer. Make sure that the modem is turned on before taking these steps.

    1. Click the Start button , click All Programs, and then click Windows Fax
    and Scan.

    2. To use Fax view, at the bottom of the left pane, click Fax.

    3. If you're connecting to a fax device for the first time, click New Fax
    on the toolbar, and then, in the Fax Setup Wizard, follow the instructions
    for connecting to a fax modem.
    – or –
    If you've already connected to one or more fax servers or devices on a
    network and want to connect to a modem, click Tools, click Fax Accounts, and
    then click Add. In the Fax Setup Wizard, complete the steps for connecting to
    a fax modem.
    _____________________________________________________________________

    According to Vista fax and scan, I require an account in order to use Fax
    and Scan, I cannot open one up as the next step is not detecting my MODEM??
    Any suggestions??

    Thanks

    P


  2. #2
    Scorpion Guest

    RE: Windows Vista Ultimate Fax and Scan- Modem is not being detected

    Another "Deadbeat" Forum, looking for support and all I get is silence? :(

  3. #3
    Russ Valentine [MVP-Outlook] Guest

    Re: Windows Vista Ultimate Fax and Scan- Modem is not being detected

    I see. You assume that just because you have a problem, that it is a known
    issue with a known solution?
    Guess again.
    Verify that your modem is on the VHCL list. If it is, open a support issue
    with Microsoft.

  4. #4
    Scorpion Guest

    Re: Windows Vista Ultimate Fax and Scan- Modem is not being detect

    Thanks Russ, your right I assumed that this was a known issue and possible
    soloution to it, guess not.
    Modem is on the VHCL
    list-->http://technet2.microsoft.com/Window....mspx?mfr=true

    Will open up a support issue with Microsoft as per your suggestion as there
    is no other alternative to this.

  5. #5
    Russ Valentine [MVP-Outlook] Guest

    Re: Windows Vista Ultimate Fax and Scan- Modem is not being detect

    If you find anything out, let us know. I haven't seen as many of these
    problems with Vista Fax as there were with XP.

  6. #6
    Join Date
    Dec 2008
    Posts
    1

    Re: Windows Vista Ultimate Fax and Scan- Modem is not being detected

    Having the same problem as Scorpion. Did you ever find a solution?

  7. #7
    Join Date
    Jan 2009
    Posts
    1

    Re: Windows Vista Ultimate Fax and Scan- Modem is not being detected

    I had the same issue and turned out to be my firewall blocking the program. I set up a new rule to allow the wfs.exe file and rebooted. This fixed it. Hopefully, you will have the same success. BTW, I use Trend Micro Internet Security.
    Last edited by elchoche23; 03-01-2009 at 01:26 AM.

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