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Thread: internet explorer ("windows explorer is not responding")

  1. #1
    Mr TJA Guest

    internet explorer ("windows explorer is not responding")

    Since the install of Vista SP1, my internet explorer does not function
    properly.
    While browsing, suddently the hourglass will come on and after 45 seconds a
    dialog box appears that says Windows Explorer is not Responding.
    Click Cancel, or Close the Program, or Restart the program.

    When I click Restart the program it hangs for a bit, the taskbar goes away
    for 10 seconds then reappears, then all is well for another brief period
    until it repeats.

    Sometimes when this happens when I dont even have an internet exp window
    open yet , and hover over the start button , the hourglass appears, BUT I CAN
    STILL RIGHT CLICK ON THE DESKTOP EXPLORER ICON AND OPEN UP the browser

    2 spyware runs by PcDoctor and Norton have yielded no problems.
    This is a laptop with factory installed vista and all the upgrades incl sp1

    I downloaded 346270_intl_i386_zip.exe and ran that its a hotfix from
    microsoft, but now i cant tell you the article number where I found it
    because this website has rudimentary search engines

  2. #2
    Mr TJA Guest

    RE: internet explorer ("windows explorer is not responding")

    Windows logon availability determines whether the Windows logon process is
    able to be completed successfully. The logon process is the interface between
    the account for a user, process, or service and the computer that establishes
    authenticated credentials for the account and allocates the appropriate
    system and network resources. Windows logon manages the use of the secure
    attention key (CTRL-ALT-DELETE) to initiate the login screen, load the user
    profile on logon, and lock the computer.

  3. #3
    Mark L. Ferguson Guest

    Re: internet explorer ("windows explorer is not responding")

    Some Windows Vista functions may not work, or Windows Vista may stop
    responding: http://support.microsoft.com/kb/929833

  4. #4
    Mr TJA Guest

    Re: internet explorer ("windows explorer is not responding")

    Per the Mark Ferguson reply I followed the instructions per article 929833
    which after you run the scan asks you to run a find string of the log file in
    the form of
    --------
    findstr /C:"[SR] Cannot repair member file" %windir%\logs\cbs\cbs.log
    >sfcdetails.txt

    ----------
    The .txt file returned as 0 bytes because there were no occurences of an
    error message of this type "cannot repair...."
    However I did copy the cbs.log file in explorer from the logs folder back to
    my documents folder, and with Word, opened the file and did searches myself
    for the word repair, but non existed with "cannot repair"

    I'm not a wizard at reading this log file if I can email it to someone or if
    someone can direct me I would appreciate it. The system continues to hang
    after I first start up the computer and I get the hourglass, then eventually
    the dialog box appears.

    Here is one notice from the cbs log file.
    2008-10-31 20:13:10, Info CSI 0000003f Ignoring
    duplicate ownership for directory [l:58{29}]"\??\C:\Windows\System32\et-EE"
    in component Microsoft-Windows-comdlg32.Resources, Version = 6.0.6001.18000,
    pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture = [l:10{5}]"et-EE",
    VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type
    neutral, TypeName neutral, PublicKey neutral

  5. #5
    Mark L. Ferguson Guest

    Re: internet explorer ("windows explorer is not responding")

    I think the log file results have told you all it can. If you do not have
    corrupt system files, Occam's Razor lets you look to your personal profile
    files as the cause for a logon failure. I would create a new user account
    and try to reproduce the error. You can copy the old profile settings to the
    new one if you find the new one works.

  6. #6
    acmz123 Guest

    Re: internet explorer ("windows explorer is not responding")

    Actually this problem bothered me quite a long time too, but recently I find functional software which can fix all these problems just with one click: tuneup360, maybe you guys could have a try.

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