Sony DCR-HC21 not recognised by Vista

[kess1979uk]

I have upgraded to Vista and my Sony DCR-HC21 is not recognised by my machine
any more, no "new hardware found" wizards.... nothing! I have it connected
via firewire into my Pinnacle 700-USB since I don't have a firewire
connection on my Dell which is less than a year old (yeah?! - I was just as
shocked!). Any idea how I could strangle Vista and force it to recognise my
camcorder?

[Cari \(MS-MVP\)]

Give your PC a treat and buy it a PCI firewire card.
-

[kess1979uk]

Cari, I've spent a fortune on the Pinnacle 700-USB, which is recognised by my
computer perfectly well. But when I attach my dv camcorder to the firewire
port (as I would normally on XP) there is no sound or wizard to say "new
hardware found". Although the dv camcorder does display "DV in" on the
screen. The reason I'm sticking with the Pinnacle 700 USB is because it
worked fine with XP and the Pinnacle software does the job quite well.

I don't see how spending more money (even if a PCI firewire card is cheap)
is a "proper" solutions to a problem which I'm guessing is either due to
Microsoft or Sony.

Any other suggestions?

[Cari \(MS-MVP\)]

Is the camcorder in vcr mode and powered by A/C (rather than its own
battery)...?

If you reboot the PC with the camcorder attached, is there any change... ie
is it found?

Do you have the correct IEEE1394 entry in Device Manager?

[kess1979uk]

Yes the camcorder is in vcr/playback mode and powered by the A/C. I have
also rebooted the machine with the camcorder attached, no changes at all.

I've had a look in the Device Manager and I cannot find IEEE1394 anywhere,
there is however Pinnacle Systems 700-USB Device present under "Sound, video
and game controllers"

Any ideas?

[Cari \(MS-MVP\)]

If you have no entry in Device Manager for IEEE 1394 Bus host controller, it
would suggest to me that the firewire port on the USB device isn't being
seen at all by Windows... which would of course explain the non detection of
the camcorder.
-

[kess1979uk]

Hmm.... that's the only thing I can think of aswell. Anybody have any ideas?
The Pinnacle 700-USB is being recognised by Vista in exactly the same way as
in XP.

Please help!

[otakushade]

The drivers needed to connect most Sony® cameras and camcorders to a
computer are already included in the Windows Vista and Windows XP
operating systems. With these drivers, you should be able to connect and
transfer files to a computer......

I'm running windows XP and i had the problem of my computer never
recognizing my camera... USING USB... What i did to fix it is---- go
into the CAMERAs menu by opening the lcd screen on the side of the
camera by touching the "FN" button at the bottom right of the LCD
screen. Then touch the "MENU" button... now go down through the menu
until you see "USB STREAM" now go into it and turn it to YES (on).... I
did this while the camera was plugged into the USB cable and it
recognized it instantly. If your trying to use Firewire or other cables
you MAY have to turn USB STREAM *OFF* ... i'm not sure but i hope i
helped someone out there i know many people are having problems with
these Sony DCR-HC21 Digital Cameras... You should not have to use
Picture package because i can use my camera with WINDOWS MOVIE MAKER...


--
otakushade