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Thread: HPj5780 'all-n-one print/scan/fax/copy' won't scan

  1. #1
    RaYvon Guest

    HPj5780 'all-n-one print/scan/fax/copy' won't scan

    Just bought new HP Pavillion 1740n w/ Vista Home Premium. I am trying to add
    a new HP j5780 'all-in-one' print/scan/fax/copy machine. All went well after
    downloading patch? from HP site for Vista except for scan abilty. The j5780
    says "scan options offline" refer to manual ( which was not in box).

    Anyone know anything?

    Thanks,
    Yvon

  2. #2
    Cari \(MS-MVP\) Guest

    Re: HPj5780 'all-n-one print/scan/fax/copy' won't scan

    You can download a manual (User Guide) from the HP website at:
    http://h10025.www1.hp.com/ewfrf/wc/m...=2093&lang=en&

  3. #3
    Cyrel Guest

    Re: HPj5780 'all-n-one print/scan/fax/copy' won't scan

    I have spent most of the day with HP Tech Support and my problem is I have a
    dual boot syetem where the XP version works fine and the Vista Ultimate won't
    load the HP software for scanning. HP says my problem is because my copy of
    Vista is not on the C: drive and this is where thier installer loads the
    drivers, so skips this and uses Vista's HP drivers instead. Vista's only
    supports WIA protocol and not Twain which HP software uses. HP says this is
    NOT their fault and Vista needs to address the problem with their supplied
    drivers. So onto Microsoft Tech support!!

  4. #4
    huwyngr Guest

    Re: HPj5780 'all-n-one print/scan/fax/copy' won't scan

    Strange -- I'm dual booted XP & VISTA using the VISTA boot manager and when
    I boot to XP it is on Drive C: but when I boot to VISTA it is on .... Drive
    C: because that is the way the dual booting works.

    This may be because I installed VISTA from a full version and did it by
    booting up to the DVD, not from inside C:.

    But although HP is correct in saying that WIA will not recognize TWAIN that
    does not stop one from installing the HP TWAIN software and running it from
    the HP applications (and in my case it also put a Scan To menu item in
    Irfanview and in MS WORD XP.

    You need to start from scratch in VISTA with it installing itself on an
    empty drive or drive partition and allowing it to call that drive C:

    Then you need it install the HP software without the HP hardware attached
    and it seems best to do it using Run as Administrator (rightmouse click on
    the file that starts installing the software, like setup.exe or the
    filename that you downloaded if that is how you got the VISTA version.

    It would be a good idea to go to the HP Download page for the J5780 at:

    http://h10025.www1.hp.com/ewfrf/wc/softwareList?
    os=2093&lc=en&cc=us&dlc=en&product=3301296&lang=en

    and get the latest VISTA fully featured software and the utility

    HP Officejet Software And Driver Removal Utility

    and use that first to clean up your VISTA installation, if you do not have
    to reformat the drive and start again.

    Do not connect the cable from the J5780 until the installation software
    tells you to connect the cable to the PC or until you get to [Finish]

    Hope that helps -- let me know if anything is not clear.

    PS If you are talking to HP again tell them it is up to them to change
    their software so that it does not insist on installing on Drive C: --
    decent software gives you choices!

  5. #5
    Cari \(MS-MVP\) Guest

    Re: HPj5780 'all-n-one print/scan/fax/copy' won't scan

    I did the same and my Vista drive also shows as C. But mine WAS an install
    from inside the x64 version of Windows XP..... on to a clean partition of
    course. That's the way Vista works, it will ALWAYS call it's root drive C:
    when you are using Vista. So I'm not at all sure what the OP has actually
    done, because whatever it is, shouldn't happen.

  6. #6
    huwyngr Guest

    Re: HPj5780 'all-n-one print/scan/fax/copy' won't scan

    I don't know about 64bit ....

    Have to see what OP replies .... and if he knows he has to install the
    printer software under each OS if he wants to use it under both and not
    just under one.

    He can ignore what the HP support said -- they wrote the drivers for
    "in the box" didn't they? <g>


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