Internet Explorer stopped working

[Gus Porteners]

Last week I acquired two new computers with OEM Vista Home Premium.
Yesterday I installed on both computers Canon Printer MP600, using the
downloaded Vista driver for it.
Printer worked OK from both computers. When afterwards I tried to go on
line, Vista gave me the message "Internet Explorer has stopped working -
Check online for a solution" which did nothing but give a list of problem
details. Same on the second computer.
Among the details listed were:
Application version 7.0.6000.16386
Faulty module version 6.0.6000.16386
Faulty module timestamp 4549bdc9
Exception code c0000005
Trying to install IE7 from the latest PC World DVD disk produces the
message
that the operating system won't accept it. I then tried FireFox but with
the
same result.
On one computer I made a system restore with the result that the Printer
has
"disappeared" but I still get the same result trying to go online.
I am at my wit's end. Is there anyone that has a solution?

Gus

[Jim Preston]

I had both IE 7 and Firefox 2 working on a new Dell with Vista Home but when
I told IE it couldn't be my default browser then it wouldn't boot up at all.
It's very sensitive about such things. (MS should be more than aware by now
why even us pro-MS customers don't think much of IE 7.)

The O/S message tells me to check online for solutions but I receive no
response. In the dialog box Details section it says Appcrash but a search of
the KB and other sources provides no help.

I have few programs installed; mostly Adobe / Macromedia programs. They
work fine so far.

I tried installing IE 7 from the MS site but it won't do a re-install. I
tried using the Dell OEM disk for Vista to repair the installation but there
is no repair function. It tried to do a complete install than after about an
hour the install crashed and it rolled back to the original.

The only reason I can see now that I would want IE is for access to the
Vista help files. It is probably easier to just by a book.

I've worked with new O/S releases since CP/M and MSDOS 3 days so I've been
through this before :-)

- jim
Dell E521 / Athlon x64 duel core / 4GB RAM / Vista Basic 32 bit (Dell won't
install 64 bit)

[Frank E. Johnson]

I am having the same problem. Suddenly the IE icon leads me to the "IE has
stopped working" message. I tried bypassing the icon and opening IE directly,
but got the same result. However, by chance I discovered that clicking on the
"check for updates" link in CCleaner sometimes opens up IE. It does not
always happen. Sometimes it just leads to the "IE has stopped working"
message. Other times it opens up IE. After getting IE opened and running
fine, if I click on the IE icon, I still get the error message, but the
opened IE window keeps working fine.

I'm using a Compaq Presario that I purchased yesterday that came with Vista
Premium installed.

[zachd [MSFT]]

What are the full details? The application name, module name, and fault
bucket number are also extremely important. =)

[Jim Preston]

Problem details:

Event Name: APPCRASH
App Name: iexplore.exe
Version 7.0.6000.16386
Timestamp: 4549b133
Fault Module Name: CCHook.kll
Version 1.0.3.1
Fault Module Timestamp: 3ecd21ec
Exception Code: c0000005
Exception Offsett: 000013a6
O/S Version: 6.0.6000.2.0.0.768.2
Locale ID 1033
Additional info:
1: 8d13
2: cdca9b1d21d12b77d84f02df48e34311

[zachd [MSFT]]

So what's CCHook.kll (or cchook.dll)? That seems to be a third party tool
.... why is that installed? It would appear that removing that would make
you happier.

Is that really Close Combat? Why is that hooking into IE? Can you disable
that in IE's Tools:Manage Add-ons?

[Jim Preston]

Sorry, it is CCHook.dll. I searched my HD and this dll is part of a Pantone
color utility that I need for my 3D computer graphics (3ds Max) and other
digital content creation in Flash, Dreamweaver, Photoshop, etc.

Thanks for the advice and I'll try to get this sorted out with Pantone.
Thanks for helping me understand how the Details of the problem works.

- jim