Vista Explorer Crashes When opening Folder containing Vector files

As above-

have a folder that contains 995 files of vector EPS files (for use in adobe
illustrator).
total folder size is 171mb.

when i open it from the vista explorer it crashes and also if i try to do it
from with illustrator or photoshop.

so maybe there is a corrupt file in there somewhere? but how do i find it?

or can vista not handle big folders?

annoyingly i can view and use the files on my old XP perfectly ok.

any help much appreciated!

these are some error codes that i have got from Event Viewer-

Faulting application Explorer.EXE, version 6.0.6000.16386, time stamp
0x4549b091, faulting module ntdll.dll, version 6.0.6000.16386, time stamp
0x4549bdc9, exception code 0xc0000374, fault offset 0x000af1c9, process id
0x1644, application start time 0x01c77777f98d1f7d.

and

System

- Provider

[ Name] Application Error

- EventID 1000

[ Qualifiers] 0

Level 2

Task 100

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2007-04-05T11:54:31.000Z

EventRecordID 2490

Channel Application

Computer Turbo3

Security


- EventData

Explorer.EXE
6.0.6000.16386
4549b091
ntdll.dll
6.0.6000.16386
4549bdc9
c0000374
000af1c9
1644
01c77777f98d1f7d

It might be a buggy icon thumbnail handler installed by Illustrator. Try
disabling thumbnails

"tom" <tom@discussions.microsoft.com> wrote in message
news:F28A58D7-0B2D-41EF-9A1F-B2CDBB7A780F@microsoft.com...
> As above-
>
> have a folder that contains 995 files of vector EPS files (for use in
> adobe
> illustrator).
> total folder size is 171mb.
>
> when i open it from the vista explorer it crashes and also if i try to do
> it
> from with illustrator or photoshop.
>
> so maybe there is a corrupt file in there somewhere? but how do i find it?
>
> or can vista not handle big folders?
>
> annoyingly i can view and use the files on my old XP perfectly ok.
>
> any help much appreciated!
>
> these are some error codes that i have got from Event Viewer-
>
> Faulting application Explorer.EXE, version 6.0.6000.16386, time stamp
> 0x4549b091, faulting module ntdll.dll, version 6.0.6000.16386, time stamp
> 0x4549bdc9, exception code 0xc0000374, fault offset 0x000af1c9, process id
> 0x1644, application start time 0x01c77777f98d1f7d.
>
> and
>
> System
>
> - Provider
>
> [ Name] Application Error
>
> - EventID 1000
>
> [ Qualifiers] 0
>
> Level 2
>
> Task 100
>
> Keywords 0x80000000000000
>
> - TimeCreated
>
> [ SystemTime] 2007-04-05T11:54:31.000Z
>
> EventRecordID 2490
>
> Channel Application
>
> Computer Turbo3
>
> Security
>
>
> - EventData
>
> Explorer.EXE
> 6.0.6000.16386
> 4549b091
> ntdll.dll
> 6.0.6000.16386
> 4549bdc9
> c0000374
> 000af1c9
> 1644
> 01c77777f98d1f7d
>

hi Chris

Thanks for the advice, but sadly the problem still happens.

tom

"Chris Altmann" wrote:

> It might be a buggy icon thumbnail handler installed by Illustrator. Try
> disabling thumbnails

> "tom" <tom@discussions.microsoft.com> wrote in message
> news:F28A58D7-0B2D-41EF-9A1F-B2CDBB7A780F@microsoft.com...
> > As above-
> >
> > have a folder that contains 995 files of vector EPS files (for use in
> > adobe
> > illustrator).
> > total folder size is 171mb.
> >
> > when i open it from the vista explorer it crashes and also if i try to do
> > it
> > from with illustrator or photoshop.
> >
> > so maybe there is a corrupt file in there somewhere? but how do i find it?
> >
> > or can vista not handle big folders?
> >
> > annoyingly i can view and use the files on my old XP perfectly ok.
> >
> > any help much appreciated!
> >
> > these are some error codes that i have got from Event Viewer-
> >
> > Faulting application Explorer.EXE, version 6.0.6000.16386, time stamp
> > 0x4549b091, faulting module ntdll.dll, version 6.0.6000.16386, time stamp
> > 0x4549bdc9, exception code 0xc0000374, fault offset 0x000af1c9, process id
> > 0x1644, application start time 0x01c77777f98d1f7d.
> >
> > and
> >
> > System
> >
> > - Provider
> >
> > [ Name] Application Error
> >
> > - EventID 1000
> >
> > [ Qualifiers] 0
> >
> > Level 2
> >
> > Task 100
> >
> > Keywords 0x80000000000000
> >
> > - TimeCreated
> >
> > [ SystemTime] 2007-04-05T11:54:31.000Z
> >
> > EventRecordID 2490
> >
> > Channel Application
> >
> > Computer Turbo3
> >
> > Security
> >
> >
> > - EventData
> >
> > Explorer.EXE
> > 6.0.6000.16386
> > 4549b091
> > ntdll.dll
> > 6.0.6000.16386
> > 4549bdc9
> > c0000374
> > 000af1c9
> > 1644
> > 01c77777f98d1f7d
> >
>
>
>

This is the meaning of the error code from NTStatus.h

//
// MessageId: STATUS_HEAP_CORRUPTION
//
// MessageText:
//
// A heap has been corrupted.
//
#define STATUS_HEAP_CORRUPTION ((NTSTATUS)0xC0000374L)

Heap is what C programs call their data memory managed by the C library.

In another folder Chose Tools - Folder Options - View - Reset All
Folders.This will fix 80% of corrupt settings, if you have any. I doubt it
will help because of the error message seems to suggest a naughty program
but it only takes 10 seconds to do.

If no luck;

Explorer runs lots of mini-applications, each file may have several third
party mini apps (called Shell Extensions) that are loaded that if file is in
the folder. Plus folders have them too (each folder has a specified folder
viewer program that loads to show you the folder).

Goto the folder and let Explorer crash.

Type in a command prompt (Press Ctrl + Shift + Escape, File menu - New Task
(Run) and type cmd)

tasklist /m /fi "imagename eq explorer.exe"

This will give you the list of files providing code to Explorer at that
moment. See if any aren't from microsoft.



"tom" <tom@discussions.microsoft.com> wrote in message
news:26CE5118-B347-44FE-B886-D805841DEEC1@microsoft.com...
> hi Chris
>
> Thanks for the advice, but sadly the problem still happens.
>
> tom
>
> "Chris Altmann" wrote:
>
>> It might be a buggy icon thumbnail handler installed by Illustrator. Try

>> "tom" <tom@discussions.microsoft.com> wrote in message
>> news:F28A58D7-0B2D-41EF-9A1F-B2CDBB7A780F@microsoft.com...
>> > As above-
>> >
>> > have a folder that contains 995 files of vector EPS files (for use in
>> > adobe
>> > illustrator).
>> > total folder size is 171mb.
>> >
>> > when i open it from the vista explorer it crashes and also if i try to
>> > do
>> > it
>> > from with illustrator or photoshop.
>> >
>> > so maybe there is a corrupt file in there somewhere? but how do i find
>> > it?
>> >
>> > or can vista not handle big folders?
>> >
>> > annoyingly i can view and use the files on my old XP perfectly ok.
>> >
>> > any help much appreciated!
>> >
>> > these are some error codes that i have got from Event Viewer-
>> >
>> > Faulting application Explorer.EXE, version 6.0.6000.16386, time stamp
>> > 0x4549b091, faulting module ntdll.dll, version 6.0.6000.16386, time
>> > stamp
>> > 0x4549bdc9, exception code 0xc0000374, fault offset 0x000af1c9, process
>> > id
>> > 0x1644, application start time 0x01c77777f98d1f7d.
>> >
>> > and
>> >
>> > System
>> >
>> > - Provider
>> >
>> > [ Name] Application Error
>> >
>> > - EventID 1000
>> >
>> > [ Qualifiers] 0
>> >
>> > Level 2
>> >
>> > Task 100
>> >
>> > Keywords 0x80000000000000
>> >
>> > - TimeCreated
>> >
>> > [ SystemTime] 2007-04-05T11:54:31.000Z
>> >
>> > EventRecordID 2490
>> >
>> > Channel Application
>> >
>> > Computer Turbo3
>> >
>> > Security
>> >
>> >
>> > - EventData
>> >
>> > Explorer.EXE
>> > 6.0.6000.16386
>> > 4549b091
>> > ntdll.dll
>> > 6.0.6000.16386
>> > 4549bdc9
>> > c0000374
>> > 000af1c9
>> > 1644
>> > 01c77777f98d1f7d
>> >
>>
>>
>>

You could open a command prompt window to the folder and temporarily 'break'
the file association via:

ren *.EPS *.EPSX

then, if you can open the folder in explorer, you know it's not a size
issue, but specific to the file association. You can undo the break by
typing:

ren *.EPSX *.EPS

Then you can dig deeper per .'s post.


--
Good Luck,

Keith
Microsoft MVP [Windows XP Shell/User]

"tom" <tom@discussions.microsoft.com> wrote in message
news:26CE5118-B347-44FE-B886-D805841DEEC1@microsoft.com...
> hi Chris
>
> Thanks for the advice, but sadly the problem still happens.
>
> tom
>
> "Chris Altmann" wrote:
>
>> It might be a buggy icon thumbnail handler installed by Illustrator. Try
>> disabling thumbnails
>> http://www.howtogeek.com/howto/windo...ista-explorer/
>>
>> "tom" <tom@discussions.microsoft.com> wrote in message
>> news:F28A58D7-0B2D-41EF-9A1F-B2CDBB7A780F@microsoft.com...
>> > As above-
>> >
>> > have a folder that contains 995 files of vector EPS files (for use in
>> > adobe
>> > illustrator).
>> > total folder size is 171mb.
>> >
>> > when i open it from the vista explorer it crashes and also if i try to
>> > do
>> > it
>> > from with illustrator or photoshop.
>> >
>> > so maybe there is a corrupt file in there somewhere? but how do i find
>> > it?
>> >
>> > or can vista not handle big folders?
>> >
>> > annoyingly i can view and use the files on my old XP perfectly ok.
>> >
>> > any help much appreciated!
>> >
>> > these are some error codes that i have got from Event Viewer-
>> >
>> > Faulting application Explorer.EXE, version 6.0.6000.16386, time stamp
>> > 0x4549b091, faulting module ntdll.dll, version 6.0.6000.16386, time
>> > stamp
>> > 0x4549bdc9, exception code 0xc0000374, fault offset 0x000af1c9, process
>> > id
>> > 0x1644, application start time 0x01c77777f98d1f7d.
>> >
>> > and
>> >
>> > System
>> >
>> > - Provider
>> >
>> > [ Name] Application Error
>> >
>> > - EventID 1000
>> >
>> > [ Qualifiers] 0
>> >
>> > Level 2
>> >
>> > Task 100
>> >
>> > Keywords 0x80000000000000
>> >
>> > - TimeCreated
>> >
>> > [ SystemTime] 2007-04-05T11:54:31.000Z
>> >
>> > EventRecordID 2490
>> >
>> > Channel Application
>> >
>> > Computer Turbo3
>> >
>> > Security
>> >
>> >
>> > - EventData
>> >
>> > Explorer.EXE
>> > 6.0.6000.16386
>> > 4549b091
>> > ntdll.dll
>> > 6.0.6000.16386
>> > 4549bdc9
>> > c0000374
>> > 000af1c9
>> > 1644
>> > 01c77777f98d1f7d
>> >
>>
>>
>>

yeah i don't really understand what you mean by this
"Type in a command prompt (Press Ctrl + Shift + Escape, File menu - New Task
(Run) and type cmd)

tasklist /m /fi "imagename eq explorer.exe"

This will give you the list of files providing code to Explorer at that
moment. See if any aren't from microsoft."

i have uninstalled illustrator and the problem stopped happening- ie- i could go to the folder in windows explorer and it would happily show the .eps files as files and not crash. i have since reinstalled illustrator and now the problem is back- if i view files in explorer, explorer crashes, and if i view or try to open a file whilst in illustrator, illustrator crashes.

i'm not very techy, so don't understand what i'm meant to type in the command box from your instructions about.

and i can't find anything on the adobe website relating to my problems which is frustrating.

many thanks
tom

i have the same problem, i find that if i try and access an illustrator eps in photoshop it crashed photoshop?

[Elmer BeFuddled]

I've recently been through a similar scenario. Any folders containing ai or eps files would crash explorer when I tried to open them.
In my case it was down to a trial version of the paid for MysticThumbs thumb viewer. Or rather, after its removal. Using a registry search I eliminated any keys referencing either MysticThumbs or IAM Games. I then cleared my thumb caches through the disk clean up utility and re-booted. I could then open the folders and access my files again without crashing explorer/photoshop/illustrator.

Hope that is of some help.

[mesterio]

Something recently installed that integrates into the context menu as Winrar, Daemon Tools. If you have recently installed something, simply uninstall again and see if the problem persists. Have the same problem, the Vista Explorer keeps crashing when I click on a file / folder right click. Use Vista Home Premium 32bit and in the context menu is really just anti-Vir as an extension, but this has never been otherwise problems, winrar I've even installed, but not in the context menu of Explorer