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Thread: ntvdm cpu illegal instruction error when running Roxo fix

  1. #1
    alazare Guest

    ntvdm cpu illegal instruction error when running Roxo fix

    I'm running Vista Business (32 bit)
    I am trying to run a Roxio fix, emc9rmv.exe, and get the following error.

    16 bit MS-DOS Subsystem
    emc9rmv.exe
    THE NTVDM CPU has encountered an illegal instruction

    Roxio support told me the fix is Vista compatible
    According to http://support.microsoft.com/kb/q220155/, since i can start
    sysedit there is not an issue with my NTVDM subsystem.

    I've already checked for viruses and spyware.

    Any ideas?

  2. #2
    Richard Urban Guest

    Re: ntvdm cpu illegal instruction error when running Roxo fix

    Just as when Windows XP was introduced, Roxio issued patches that supposedly
    made CD Creator 5 compatible with XP. Most everyone knew that it wasn't
    truly compatible. It wasn't until Roxio came out with CD Creator 6 a couple
    of months later that true compatibility was achieved.

    I would not expect them to be any different this time around. EMC 10 will do
    the job, when they get around to releasing it. Seeing the heavy discount
    emails I constantly receive from them, it looks like they are trying to run
    down their stock of version 9 now. So, you buy version 9 and 2 months later
    they release ver 10. Do you get it for free. Of course not. You "may" get a
    small discount, however I wouldn't even count on that.

  3. #3
    Rick Rogers Guest

    Re: ntvdm cpu illegal instruction error when running Roxo fix

    Hi,

    Are you running it from an elevated command prompt?

  4. #4
    alazare Guest

    Re: ntvdm cpu illegal instruction error when running Roxo fix

    sorry for not responding sooner. i have been away from computers for a few
    days. i don't know what you mean by elevated command prompt.

  5. #5
    Rick Rogers Guest

    Re: ntvdm cpu illegal instruction error when running Roxo fix

    Hi,

    Click start and type CMD, right click the entry in the start menu and use
    'run as administrator'. This will run the prompt with system admin
    privileges.

  6. #6
    alazare Guest

    Re: ntvdm cpu illegal instruction error when running Roxo fix

    tried that. no luck.

  7. #7
    Rick Rogers Guest

    Re: ntvdm cpu illegal instruction error when running Roxo fix

    Hi,

    Sad to say, but if other commands work ok from the command prompt, then the
    problem is the file from Roxio. It may simply be a bad download, and you
    should try another one. Otherwise, you will have to garner additional
    assistance from them.

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