Windows Vista Product key.

I bought my ACER laptop in febuary and it had windows vista home premium
pre-installed. I think i used the disk that came with it to re-install vista
a few times since then. Now i got my internet connection for my laptop and
when i try to activate Windows Vista it says that the key is invalid. I trid
using the Automated phone system which stated that my product key was already
in use on another computer. I went back to the store that i bought it from
and they told me to phone/email Microsoft, i have decided to E-mail since i
find it hard to communicate my problem over verbally. When i insert my
Product ID into the the email pre registration thing it says it is not
following the format, which it clearly is. I can't contact them by email so i
came here. Any solutions to any of my problems?

On Wed, 14 Mar 2007 08:58:00 -0700, Retro_hood wrote:

> I bought my ACER laptop in febuary and it had windows vista home premium
> pre-installed. I think i used the disk that came with it to re-install vista
> a few times since then. Now i got my internet connection for my laptop and
> when i try to activate Windows Vista it says that the key is invalid. I trid
> using the Automated phone system which stated that my product key was already
> in use on another computer. I went back to the store that i bought it from
> and they told me to phone/email Microsoft, i have decided to E-mail since i
> find it hard to communicate my problem over verbally. When i insert my
> Product ID into the the email pre registration thing it says it is not
> following the format, which it clearly is. I can't contact them by email so i
> came here. Any solutions to any of my problems?

Install Linux?

"Retro_hood" wrote:

> I bought my ACER laptop in febuary and it had windows vista home premium
> pre-installed. I think i used the disk that came with it to re-install vista
> a few times since then. Now i got my internet connection for my laptop and
> when i try to activate Windows Vista it says that the key is invalid. I trid
> using the Automated phone system which stated that my product key was already
> in use on another computer. I went back to the store that i bought it from
> and they told me to phone/email Microsoft, i have decided to E-mail since i
> find it hard to communicate my problem over verbally. When i insert my
> Product ID into the the email pre registration thing it says it is not
> following the format, which it clearly is. I can't contact them by email so i
> came here. Any solutions to any of my problems?


Should i just phone then?

Retro_hood wrote:
> I bought my ACER laptop in febuary and it had windows vista home premium
> pre-installed. I think i used the disk that came with it to re-install vista
> a few times since then. Now i got my internet connection for my laptop and
> when i try to activate Windows Vista it says that the key is invalid. I trid
> using the Automated phone system which stated that my product key was already
> in use on another computer. I went back to the store that i bought it from
> and they told me to phone/email Microsoft, i have decided to E-mail since i
> find it hard to communicate my problem over verbally. When i insert my
> Product ID into the the email pre registration thing it says it is not
> following the format, which it clearly is. I can't contact them by email so i
> came here. Any solutions to any of my problems?

Call Microsoft and have your soul ready for an even exchange.

--
I'm Anna Nicole Smith's daughter's UNCLE...UNCLE!

If Vista came with that laptop, Microsoft cannot help you. You must go back
to the computer manufacturer.

--
JoAnn Paules
MVP Microsoft [Publisher]

~~~~~
How to ask a question
http://support.microsoft.com/KB/555375


"Retro_hood" <Retrohood@discussions.microsoft.com> wrote in message
news:0452614B-8480-48AD-B68E-6E453EF10697@microsoft.com...
>
>
> "Retro_hood" wrote:
>
>> I bought my ACER laptop in febuary and it had windows vista home premium
>> pre-installed. I think i used the disk that came with it to re-install
>> vista
>> a few times since then. Now i got my internet connection for my laptop
>> and
>> when i try to activate Windows Vista it says that the key is invalid. I
>> trid
>> using the Automated phone system which stated that my product key was
>> already
>> in use on another computer. I went back to the store that i bought it
>> from
>> and they told me to phone/email Microsoft, i have decided to E-mail since
>> i
>> find it hard to communicate my problem over verbally. When i insert my
>> Product ID into the the email pre registration thing it says it is not
>> following the format, which it clearly is. I can't contact them by email
>> so i
>> came here. Any solutions to any of my problems?
>
>
> Should i just phone then?

I got told by acer to go to the shop of purchase and they told me to contact
microsoft. It is
there key.
"JoAnn Paules" wrote:

> If Vista came with that laptop, Microsoft cannot help you. You must go back
> to the computer manufacturer.
>
> --
> JoAnn Paules
> MVP Microsoft [Publisher]
>
> ~~~~~
> How to ask a question
> http://support.microsoft.com/KB/555375
>
>
> "Retro_hood" <Retrohood@discussions.microsoft.com> wrote in message
> news:0452614B-8480-48AD-B68E-6E453EF10697@microsoft.com...
> >
> >
> > "Retro_hood" wrote:
> >
> >> I bought my ACER laptop in febuary and it had windows vista home premium
> >> pre-installed. I think i used the disk that came with it to re-install
> >> vista
> >> a few times since then. Now i got my internet connection for my laptop
> >> and
> >> when i try to activate Windows Vista it says that the key is invalid. I
> >> trid
> >> using the Automated phone system which stated that my product key was
> >> already
> >> in use on another computer. I went back to the store that i bought it
> >> from
> >> and they told me to phone/email Microsoft, i have decided to E-mail since
> >> i
> >> find it hard to communicate my problem over verbally. When i insert my
> >> Product ID into the the email pre registration thing it says it is not
> >> following the format, which it clearly is. I can't contact them by email
> >> so i
> >> came here. Any solutions to any of my problems?
> >
> >
> > Should i just phone then?
>
>
>

If you have an OEM license, Microsoft cannot help you. I would suggest
returning the equipment.

--
JoAnn Paules
MVP Microsoft [Publisher]

~~~~~
How to ask a question
http://support.microsoft.com/KB/555375


"Retro_hood" <Retrohood@discussions.microsoft.com> wrote in message
news:A4CBABA6-AADC-43DC-9665-C0DFC5522802@microsoft.com...
>I got told by acer to go to the shop of purchase and they told me to
>contact
> microsoft. It is
> there key.
> "JoAnn Paules" wrote:
>
>> If Vista came with that laptop, Microsoft cannot help you. You must go
>> back
>> to the computer manufacturer.
>>
>> --
>> JoAnn Paules
>> MVP Microsoft [Publisher]
>>
>> ~~~~~
>> How to ask a question
>> http://support.microsoft.com/KB/555375
>>
>>
>> "Retro_hood" <Retrohood@discussions.microsoft.com> wrote in message
>> news:0452614B-8480-48AD-B68E-6E453EF10697@microsoft.com...
>> >
>> >
>> > "Retro_hood" wrote:
>> >
>> >> I bought my ACER laptop in febuary and it had windows vista home
>> >> premium
>> >> pre-installed. I think i used the disk that came with it to re-install
>> >> vista
>> >> a few times since then. Now i got my internet connection for my laptop
>> >> and
>> >> when i try to activate Windows Vista it says that the key is invalid.
>> >> I
>> >> trid
>> >> using the Automated phone system which stated that my product key was
>> >> already
>> >> in use on another computer. I went back to the store that i bought it
>> >> from
>> >> and they told me to phone/email Microsoft, i have decided to E-mail
>> >> since
>> >> i
>> >> find it hard to communicate my problem over verbally. When i insert my
>> >> Product ID into the the email pre registration thing it says it is not
>> >> following the format, which it clearly is. I can't contact them by
>> >> email
>> >> so i
>> >> came here. Any solutions to any of my problems?
>> >
>> >
>> > Should i just phone then?
>>
>>
>>

Acer supplied your laptop with an OEM copy of Vista. OEM copies do not have
any Microsoft support. The only support available is from Acer themselves.
It is 'their' responsibility. Obviously you purchased the laptop from a
store rather than directly from Acer, therefore it is up to the store to
sort the problem out. The store should contact Acer to find out what they
should do.

--
John Barnett MVP
Associate Expert
Windows - Shell/User

Web: http://xphelpandsupport.mvps.org
Web: http://vistasupport.mvps.org

The information in this mail/post is supplied "as is". No warranty of any
kind, either expressed or implied, is made in relation to the accuracy,
reliability or content of this mail/post. The Author shall not be liable for
any direct, indirect, incidental or consequential damages arising out of the
use of, or inability to use, information or opinions expressed in this
mail/post..

"Retro_hood" <Retro_hood@discussions.microsoft.com> wrote in message
news:7BA859BC-70E1-481D-A967-06A61D82AED5@microsoft.com...
>I bought my ACER laptop in febuary and it had windows vista home premium
> pre-installed. I think i used the disk that came with it to re-install
> vista
> a few times since then. Now i got my internet connection for my laptop and
> when i try to activate Windows Vista it says that the key is invalid. I
> trid
> using the Automated phone system which stated that my product key was
> already
> in use on another computer. I went back to the store that i bought it from
> and they told me to phone/email Microsoft, i have decided to E-mail since
> i
> find it hard to communicate my problem over verbally. When i insert my
> Product ID into the the email pre registration thing it says it is not
> following the format, which it clearly is. I can't contact them by email
> so i
> came here. Any solutions to any of my problems?

The advice given by JoAnn is good, but do not call them first.. go to the
store, explain the problem and get them to activate the software for you..


"Retro_hood" <Retrohood@discussions.microsoft.com> wrote in message
news:A4CBABA6-AADC-43DC-9665-C0DFC5522802@microsoft.com...
>I got told by acer to go to the shop of purchase and they told me to
>contact
> microsoft. It is
> there key.
> "JoAnn Paules" wrote:
>
>> If Vista came with that laptop, Microsoft cannot help you. You must go
>> back
>> to the computer manufacturer.
>>
>> --
>> JoAnn Paules
>> MVP Microsoft [Publisher]
>>
>> ~~~~~
>> How to ask a question
>> http://support.microsoft.com/KB/555375
>>
>>
>> "Retro_hood" <Retrohood@discussions.microsoft.com> wrote in message
>> news:0452614B-8480-48AD-B68E-6E453EF10697@microsoft.com...
>> >
>> >
>> > "Retro_hood" wrote:
>> >
>> >> I bought my ACER laptop in febuary and it had windows vista home
>> >> premium
>> >> pre-installed. I think i used the disk that came with it to re-install
>> >> vista
>> >> a few times since then. Now i got my internet connection for my laptop
>> >> and
>> >> when i try to activate Windows Vista it says that the key is invalid.
>> >> I
>> >> trid
>> >> using the Automated phone system which stated that my product key was
>> >> already
>> >> in use on another computer. I went back to the store that i bought it
>> >> from
>> >> and they told me to phone/email Microsoft, i have decided to E-mail
>> >> since
>> >> i
>> >> find it hard to communicate my problem over verbally. When i insert my
>> >> Product ID into the the email pre registration thing it says it is not
>> >> following the format, which it clearly is. I can't contact them by
>> >> email
>> >> so i
>> >> came here. Any solutions to any of my problems?
>> >
>> >
>> > Should i just phone then?
>>
>>
>>

--


Mike Hall
MS MVP Windows Shell/User
http://msmvps.com/blogs/mikehall/

"Retro_hood" wrote:

>
>
> "Retro_hood" wrote:
>
> > I bought my ACER laptop in febuary and it had windows vista home premium
> > pre-installed. I think i used the disk that came with it to re-install vista
> > a few times since then. Now i got my internet connection for my laptop and
> > when i try to activate Windows Vista it says that the key is invalid. I trid
> > using the Automated phone system which stated that my product key was already
> > in use on another computer. I went back to the store that i bought it from
> > and they told me to phone/email Microsoft, i have decided to E-mail since i
> > find it hard to communicate my problem over verbally. When i insert my
> > Product ID into the the email pre registration thing it says it is not
> > following the format, which it clearly is. I can't contact them by email so i
> > came here. Any solutions to any of my problems?
>
>
> Should i just phone then?

DUH
Yes

That's a great idea - because that way when they can't do it, you can demand
your money back...and buy a computer elsewhere.

--
JoAnn Paules
MVP Microsoft [Publisher]

~~~~~
How to ask a question
http://support.microsoft.com/KB/555375


"Mike Hall - MS MVP" <mikehall@mvps.org> wrote in message
news:OalrIimZHHA.4396@TK2MSFTNGP06.phx.gbl...
> The advice given by JoAnn is good, but do not call them first.. go to the
> store, explain the problem and get them to activate the software for you..
>
>
> "Retro_hood" <Retrohood@discussions.microsoft.com> wrote in message
> news:A4CBABA6-AADC-43DC-9665-C0DFC5522802@microsoft.com...
>>I got told by acer to go to the shop of purchase and they told me to
>>contact
>> microsoft. It is
>> there key.
>> "JoAnn Paules" wrote:
>>
>>> If Vista came with that laptop, Microsoft cannot help you. You must go
>>> back
>>> to the computer manufacturer.
>>>
>>> --
>>> JoAnn Paules
>>> MVP Microsoft [Publisher]
>>>
>>> ~~~~~
>>> How to ask a question
>>> http://support.microsoft.com/KB/555375
>>>
>>>
>>> "Retro_hood" <Retrohood@discussions.microsoft.com> wrote in message
>>> news:0452614B-8480-48AD-B68E-6E453EF10697@microsoft.com...
>>> >
>>> >
>>> > "Retro_hood" wrote:
>>> >
>>> >> I bought my ACER laptop in febuary and it had windows vista home
>>> >> premium
>>> >> pre-installed. I think i used the disk that came with it to
>>> >> re-install
>>> >> vista
>>> >> a few times since then. Now i got my internet connection for my
>>> >> laptop
>>> >> and
>>> >> when i try to activate Windows Vista it says that the key is invalid.
>>> >> I
>>> >> trid
>>> >> using the Automated phone system which stated that my product key was
>>> >> already
>>> >> in use on another computer. I went back to the store that i bought it
>>> >> from
>>> >> and they told me to phone/email Microsoft, i have decided to E-mail
>>> >> since
>>> >> i
>>> >> find it hard to communicate my problem over verbally. When i insert
>>> >> my
>>> >> Product ID into the the email pre registration thing it says it is
>>> >> not
>>> >> following the format, which it clearly is. I can't contact them by
>>> >> email
>>> >> so i
>>> >> came here. Any solutions to any of my problems?
>>> >
>>> >
>>> > Should i just phone then?
>>>
>>>
>>>
>
> --
>
>
> Mike Hall
> MS MVP Windows Shell/User
> http://msmvps.com/blogs/mikehall/
>
>
>