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Deleting Program

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  #1  
Old 13-03-2007
Mahmadi
 
Posts: n/a
Deleting Program

Hi,

I am using Windows Vista Ultimate edition and beside that I know some
software are still not compatable, yet I tried to install Nero7 but it
didn't go through correctly and stopped the installation, however, it shows
that I have a directory in my hard disk with the name Nero 7 but I can't use
it since its not installed correctly. I tried to uninstall it but couldn't
succeed. I used General Clean tools from Nero in order to uninstall it but
also with no success. Again I tried to install it again but I got this
message:

Internal Error:

Custom Action DLL crashed on last call in function
'NeroAg_UnregisterComEx". The installer must now exit.

Crash Thread ID 3980
Current Thread ID 2472

Appreciate guiding me to solve this issue.

Thanks,
Mahmadi


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  #2  
Old 13-03-2007
Steve Drake
 
Posts: n/a
Re: Deleting Program

I have seen this issue with other installers, dare I admit to it being with
an install I wrote :(

It sounds like part of the files are installed but the install cannot
uninstall as it needs to run code from a dll that has not successfully
installed.

You could try using system restore and go back in time to before you
installed.

Hope this helps.
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  #3  
Old 14-03-2007
Richard Urban
 
Posts: n/a
Re: Deleting Program

This is a catch 22 that can be, at times, impossible to rectify.

A few years ago a customer of mine tried to install an Office suite. The
computer crashed halfway through the install (power failure due to a thunder
storm). When he bought the computer back on line he could not reinstall the
suite as the message said it was already installed. He was given the option
of uninstalling. That didn't work because he didn't have a complete install
and files necessary (log files of where things were installed to) were
corrupted. Repair install didn't work either.

He ended up reformatting his computer. After getting a backup power supply
(which he should have had, as I told him of the necessity for such), he
reinstalled all of his software again - this time successfully.
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  #4  
Old 08-11-2007
Member
 
Join Date: Nov 2007
Posts: 1
i can repair or remove nero 7 from my computer and ai have nero 8
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  #5  
Old 08-11-2007
Gene Hora
 
Posts: n/a
Re: Deleting Program

It's difficult to know what you are asking. You should access the Nero web
site for info. If you have Nero 8 trial version you can do so without
uninstalling Nero 7.

http://www.nero.com/enu/support-faq.html

If you decide to keep Nero 8 you should uninstall Nero 7. If you have
trouble uninstalling Nero 7 see the download site and use the Nero Clean
Tool utility for uninstalling if necessary.

http://www.nero.com/enu/downloads-cleantools.html
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  #6  
Old 24-11-2007
Member
 
Join Date: Nov 2007
Posts: 1
sir im using vita home premium.i installed nero7 demo.its not isntalled properly.the previous nero essential which came along vista is not working.while unistalling nero7 demo its showing 'NeroAg_UnregisterComEx.fatal error is coming.how can i use nero again for vista
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  #7  
Old 25-11-2007
Cal Bear '66
 
Posts: n/a
Re: Deleting Program

Try this:

Windows Installer CleanUp Utility:

http://support.microsoft.com/default.aspx/kb/290301

Be careful.
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