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Thread: Bluetooth problems with Microsoft keyboard / mouse

  1. #1
    SC Guest

    Bluetooth problems with Microsoft keyboard / mouse

    The Microsoft Bluetooth optical desktop elite is connected to my new Dell /
    Vista laptop using the built-in bluetooth adaptor.

    Everything connects and works just fine, however, the mouse, or the
    keyboard, will intermittently behave as if not "connected" (keys don't
    result in input keystrokes, mouse movements don't move the cursor). Waiting
    about 30 seconds will resolve the interruption of service.

    This problem doesn't occur on my Dell / XP system, so I doubt it's the
    keyboard or mouse. Is there any known problem with Vista bluetooth?

    Sam


  2. #2
    Donald McDaniel Guest

    Re: Bluetooth problems with Microsoft keyboard / mouse

    Apparently, only with Microsoft Bluetooth keyboards and mice.
    (At least that has been my experience with Microsoft Bluetooth keyboards and
    mice, even with the latest Microsoft keyboard/mouse software).

    My Logitech MX5000 Laser set works just fine with the Logitech-provided
    dongle. However, installing the latest Logitech software results in no
    Bluetooth icon either in Control Panel, or the Notification Area. Nor does
    there seem to be a Bluetooth Stack installed. (if one is, it is simply not
    visible to me).

    Logitech says that the keyboard and mouse are "prepaired" with the receiver
    they provided.
    Any help or advice gratefully received.

    Should I just be thankful that my Logitech keyboard/software set work
    correctly, even though there appears to be no Bluetooth installed?

    --
    Donald L McDaniel
    Please reply to the original newsgroup and thread.
    ------------------------------------------------------

  3. #3
    aschreiber Guest

    Re: Bluetooth problems with Microsoft keyboard / mouse

    It's a relief to know that I'm not the only one having this problem. I
    am using Vista Ultimate 32bit version. Prior to purchasing my new DELL
    XPS m1210 notebook I had been using the MS Desktop Elite for Bluetooth
    with my Dimension Desktop with no problems. I then let my wife use the
    set with her Inspiron 600m (using the built-in Bluetooth receiver) and
    it works like a charm. These scenarios of course are all involving
    computers running Windows XP Pro sp2 and not Vista. With Vista, I am
    experiencing the same problems with the disconnecting as you guys seem
    to be.

    The annoying thing is that both the mouse and keyboard work most of the
    time. They also work when I first boot the system and login without a
    proble. In fact, if I use the mouse for an extended period of time and
    don't use the keyboard, the mouse never seems to lose connectivity. It
    is only AFTER I have used the mouse for a long period of time WITHOUT
    using the keyboard that the keyboard seems to disconnect. The
    super-annoying thing is that as soon as I hit a key on the keyboard and
    realize that the keyboard is not responding, it causes the mouse to stop
    responding too. Now I don't mean "Not Responding" in the sense of a
    system or application hand, rather it's like the keyboard just realized
    that nap time was over and wanted to tell it's buddy the mouse to wake
    up too! Only the mouse never went to sleep to begin with. So what seems
    to happen at that point is that the mouse just seems to assume that the
    keyboard must know what it's talking about and it too decides to
    disconnect. It is at that point where neither of the peripherals work
    but then about 10-15 seconds later they come to life. This happens like
    all the time.

    I am pretty positive that this is like a bluetooth stack issue that
    Microsoft needs to fix. It isn't a power saving issue b/c I have taken
    every precaution to ensure that I have everything running at full power
    and that none of my hardware should go into any sort of
    "sleep/hibernation/suspend" mode. There is even an option in the device
    manager where the bluetooth adapter is listed where if you right-click
    on the DELL Truemobile 355 Bluetooth + EDR device and select
    properties->power management that you can tell Windows NOT to allow the
    OS to turn off the device to save power.

    Anyhow, I await a patch from Microsoft. Here's hoping.

  4. #4
    jeffblackman@earthlink.ne Guest

    Re: Bluetooth problems with Microsoft keyboard / mouse

    I'm having the same exact issue with my MS Bluetooth KB and Mouse.
    Please let me know if you get any of it fixed. It's super SUPER
    Annoying.
    Also, do you get lock ups... I'm running the 64-bit version of Ultimate
    and when I click on a link in my email to launch a web page it locks up
    my browser and I have to close it down.... same with quickbooks. When i
    try to send a print job to the printer it locks up the whole program...
    I think the 64-bit version is hosed up!:(

  5. #5
    Dradym Guest

    Re: Bluetooth problems with Microsoft keyboard / mouse

    hi, im a gamer and as such, this intermittancy is really annoying.
    everything works fine normally, i dont use the extra keys, except the
    occasional disconnections. ive looked everywhere and cant find a
    resolution. here is my comp's stats:
    Vista Home Premium SP1, rating: 4.5
    Intel Pentium D 3.4 GHz, 2 GB RAM, 32-bit
    Bluetooth USB dongle: IVT Corporation, Driver ver. 6.1.30.94, date:
    7/2/2008
    Keyboard Elite for Bluetooth model 1002, Driver ver. 6.0.6001.18000,
    date: 6/21/2006.....hmm
    ill try to update drivers and see what happens, ill post what happens.

    this is by far the #1(and only...so far) issue with my home-built
    computer and i finally decided to yell at the internet to get this issue
    resolved. please keep me posted if anyone else finds out whats
    happening, reach me at dradymryzar@yahoo.com

    link to webpage: 'Welcome! (Adam's Domain)'
    (http://sites.google.com/site/adamrythersdomain/)

  6. #6
    Join Date
    Nov 2008
    Posts
    1

    Re: Bluetooth problems with Microsoft keyboard / mouse

    I had been having the same issue on my Dell XPS m1730 as described above with my Microsoft Keyboard and mouse (Elite Desktop for Bluetooth) not responding using the inbuilt Dell bluetooth adapter. What I have found that seems to have worked so far was to download and install the latest vista versions of intellitype and intellipoint. Since installing these I haven't had a dropout at all after returning from leaving the laptop idle.
    The download link is:http://www.microsoft.com/hardware/do...px?category=MK
    Download the version for the keyboard and mouse separately as you can't get the Vista versions by selecting desktop sets.
    Hope this helps.

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