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Bluetooth problems with Microsoft keyboard / mouse

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Old 19-02-2007
Posts: n/a
Bluetooth problems with Microsoft keyboard / mouse

The Microsoft Bluetooth optical desktop elite is connected to my new Dell /
Vista laptop using the built-in bluetooth adaptor.

Everything connects and works just fine, however, the mouse, or the
keyboard, will intermittently behave as if not "connected" (keys don't
result in input keystrokes, mouse movements don't move the cursor). Waiting
about 30 seconds will resolve the interruption of service.

This problem doesn't occur on my Dell / XP system, so I doubt it's the
keyboard or mouse. Is there any known problem with Vista bluetooth?


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Old 20-02-2007
Donald McDaniel
Posts: n/a
Re: Bluetooth problems with Microsoft keyboard / mouse

Apparently, only with Microsoft Bluetooth keyboards and mice.
(At least that has been my experience with Microsoft Bluetooth keyboards and
mice, even with the latest Microsoft keyboard/mouse software).

My Logitech MX5000 Laser set works just fine with the Logitech-provided
dongle. However, installing the latest Logitech software results in no
Bluetooth icon either in Control Panel, or the Notification Area. Nor does
there seem to be a Bluetooth Stack installed. (if one is, it is simply not
visible to me).

Logitech says that the keyboard and mouse are "prepaired" with the receiver
they provided.
Any help or advice gratefully received.

Should I just be thankful that my Logitech keyboard/software set work
correctly, even though there appears to be no Bluetooth installed?

Donald L McDaniel
Please reply to the original newsgroup and thread.
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Old 13-03-2007
Posts: n/a
Re: Bluetooth problems with Microsoft keyboard / mouse

It's a relief to know that I'm not the only one having this problem. I
am using Vista Ultimate 32bit version. Prior to purchasing my new DELL
XPS m1210 notebook I had been using the MS Desktop Elite for Bluetooth
with my Dimension Desktop with no problems. I then let my wife use the
set with her Inspiron 600m (using the built-in Bluetooth receiver) and
it works like a charm. These scenarios of course are all involving
computers running Windows XP Pro sp2 and not Vista. With Vista, I am
experiencing the same problems with the disconnecting as you guys seem
to be.

The annoying thing is that both the mouse and keyboard work most of the
time. They also work when I first boot the system and login without a
proble. In fact, if I use the mouse for an extended period of time and
don't use the keyboard, the mouse never seems to lose connectivity. It
is only AFTER I have used the mouse for a long period of time WITHOUT
using the keyboard that the keyboard seems to disconnect. The
super-annoying thing is that as soon as I hit a key on the keyboard and
realize that the keyboard is not responding, it causes the mouse to stop
responding too. Now I don't mean "Not Responding" in the sense of a
system or application hand, rather it's like the keyboard just realized
that nap time was over and wanted to tell it's buddy the mouse to wake
up too! Only the mouse never went to sleep to begin with. So what seems
to happen at that point is that the mouse just seems to assume that the
keyboard must know what it's talking about and it too decides to
disconnect. It is at that point where neither of the peripherals work
but then about 10-15 seconds later they come to life. This happens like
all the time.

I am pretty positive that this is like a bluetooth stack issue that
Microsoft needs to fix. It isn't a power saving issue b/c I have taken
every precaution to ensure that I have everything running at full power
and that none of my hardware should go into any sort of
"sleep/hibernation/suspend" mode. There is even an option in the device
manager where the bluetooth adapter is listed where if you right-click
on the DELL Truemobile 355 Bluetooth + EDR device and select
properties->power management that you can tell Windows NOT to allow the
OS to turn off the device to save power.

Anyhow, I await a patch from Microsoft. Here's hoping.
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Old 05-06-2008
Posts: n/a
Re: Bluetooth problems with Microsoft keyboard / mouse

I'm having the same exact issue with my MS Bluetooth KB and Mouse.
Please let me know if you get any of it fixed. It's super SUPER
Also, do you get lock ups... I'm running the 64-bit version of Ultimate
and when I click on a link in my email to launch a web page it locks up
my browser and I have to close it down.... same with quickbooks. When i
try to send a print job to the printer it locks up the whole program...
I think the 64-bit version is hosed up!:(
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Old 13-09-2008
Posts: n/a
Re: Bluetooth problems with Microsoft keyboard / mouse

hi, im a gamer and as such, this intermittancy is really annoying.
everything works fine normally, i dont use the extra keys, except the
occasional disconnections. ive looked everywhere and cant find a
resolution. here is my comp's stats:
Vista Home Premium SP1, rating: 4.5
Intel Pentium D 3.4 GHz, 2 GB RAM, 32-bit
Bluetooth USB dongle: IVT Corporation, Driver ver., date:
Keyboard Elite for Bluetooth model 1002, Driver ver. 6.0.6001.18000,
date: 6/21/2006.....hmm
ill try to update drivers and see what happens, ill post what happens.

this is by far the #1(and only...so far) issue with my home-built
computer and i finally decided to yell at the internet to get this issue
resolved. please keep me posted if anyone else finds out whats
happening, reach me at dradymryzar@yahoo.com

link to webpage: 'Welcome! (Adam's Domain)'
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Old 20-11-2008
Join Date: Nov 2008
Posts: 1
Re: Bluetooth problems with Microsoft keyboard / mouse

I had been having the same issue on my Dell XPS m1730 as described above with my Microsoft Keyboard and mouse (Elite Desktop for Bluetooth) not responding using the inbuilt Dell bluetooth adapter. What I have found that seems to have worked so far was to download and install the latest vista versions of intellitype and intellipoint. Since installing these I haven't had a dropout at all after returning from leaving the laptop idle.
The download link is:http://www.microsoft.com/hardware/do...px?category=MK
Download the version for the keyboard and mouse separately as you can't get the Vista versions by selecting desktop sets.
Hope this helps.
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