I am so angry today I have been onto Epson Europe technical support chat
service asking about Epson Scan drivers for a DX5000 all-in-one to which the
technical support woman said the vista drivers were due to be out in January
but are held back and should be available in the first quarter of 2007 which
is no good if they come out in April.
Effectively I have bought this Epson DX5000 printer off the shelf. Epson
have told me not to use the drivers out of the box, they have advised me to
download the drivers off their website, but there is no drivers available
for the Epson Scan, my customer wants to be able to scan her photos into her
new PC and Epson have told me not to use the XP drivers for Epson scan
because of compatibility problems and may make the PC unstable. So what a
bloody mess this all is.
Now, Vista has been out (albeit in Beta Mode) for ages now so why have Epson
not been working and testing on this drivers fully since then if they had
it might have been ready for when the final release of Vista came out.
Meanwhile I am expected by them to keep checking back at their website from
time to time and wait for the Epson Scan driver for this DX5000 to become
available to download. I don't know how I am going to explain this to my
customer who is an elderly woman and wont have a clue what all this is about
and will not understand how they are selling a product in the shops which
wont work fully on new PC's loaded with Vista.
Why when Microsoft was producing Vista could they not have made it to 100
percent fully work with XP drivers? - and why weren't Epson fully testing
their Vista drivers before now?
Andy.
Bookmarks