Windows Photo Gallery has stopped working

[John Inzer]

SPL wrote:
> I am having the same problem, though thankfully I also have Nero to
> work with. I will try some of the suggestion. It would be nice if
> someone from Microsoft read these messages and tried to help.
=================================
Maybe the following article will be useful:

(944221) Windows Live Photo Gallery stops
responding or will not start
http://support.microsoft.com/kb/944221/en-us

--

John Inzer
MS Picture It! -
Digital Image MVP

Digital Image
Highlights and FAQs
http://support.microsoft.com/ph/695

Notice
This is not tech support
I am a volunteer

Solutions that work for
me may not work for you

Proceed at your own risk

[vincentobrien]

Having the same problem... Here's the bits from Vista's problem reporting:

Product
Windows Photo Gallery

Problem
Stopped working

Date
24/05/2008 10:47

Status
Report Sent

Problem signature
Problem Event Name: APPCRASH
Application Name: WindowsPhotoGallery.exe
Application Version: 6.0.6000.16386
Application Timestamp: 4549b56d
Fault Module Name: viscommpgdec.dll
Fault Module Version: 9.0.0.0
Fault Module Timestamp: 473d3e19
Exception Code: c0000005
Exception Offset: 00003119
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 2057
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160

Extra information about the problem
Bucket ID: 597048761

[John Inzer]

Maybe the following articles will offer some ideas:


(927528) Photos that are located on a network
may be missing from Windows Photo Gallery
or from Windows Live Photo Gallery
http://support.microsoft.com/kb/927528/en-us

(944221) Windows Live Photo Gallery stops
responding or will not start
http://support.microsoft.com/kb/944221/en-us

[vincentobrien]

Thanks for the reply.

Neither of those solve the problem.

[John Inzer]

vincentobrien wrote:
> Thanks for the reply.
>
> Neither of those solve the problem.
=========================================
Have you tried installing Windows Live Photo Gallery?

Windows Live Photo Gallery
http://get.live.com/photogallery/overview

Also the following message may be worth a look...
not the same exact issue but could be related:

===
Posted by: Captain Packrat
May 21. 2008
microsoft.public.windows.vista.music_pictures_video


Not sure how to submit this to Microsoft, so I'll post it here.

I was having an issue with Windows Photo Gallery in Vista SP1. When I would
double-click on an image file in one particular directory, nothing would
happen. I could open images in other folders just fine, and I could open
images in that particular folder using other programs just as Paint. If I
copied an image from that folder to another, it would open correctly in
Photo
Gallery.

I finally managed to find the cause of the problem, an Internet shortcut in
the same folder. If I removed it from the folder, the images would open
correctly again. When I moved the link back, the problem would occur again.
Any folder into which I would put the shortcut would become unable to open
images in Windows Photo Gallery.

The only thing that was unusual about the shortcut was that the URL was
extremely long, a Google Maps link. The specific link was
http://maps.google.com/maps?q=s+oakl...1&source=embed

I tried editing the shortcut to make the URL shorter, and the problem went
away. When I recreated the shortcut with a long URL, the problem reoccured.
I have tried this with other addresses, though I haven't tried to determine
the exact length of URL that causes a problem.

To summarize: In Vista, SP1, if a folder contains images and an Internet
Shortcut to a long URL, Windows Photo Gallery will fail to open images
within
that folder. The problem is reproduceable.
===

--

John Inzer
Digital Media MVP

Notice
This is not tech support
I am a volunteer

Solutions that work for
me may not work for you

Proceed at your own risk