Bug in HP OfficeJet d145 in Vista RTM

After a week of horror (seperate story...) I was able to upgrade my computer
to Vista RTM.

There is a bug in the HP Office Jet D series printers. When printing in
landscape, the printer just spits out empty pages. Printing in portrait seems
to work.

Best regards,
Yuval

Is this one of the inbox drivers or is this a driver downloaded from HP?

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

"Yuval Rakavy" <YuvalRakavy@discussions.microsoft.com> wrote in message
news:405E663B-E8D4-41DC-8400-05585324897A@microsoft.com...
> After a week of horror (seperate story...) I was able to upgrade my
> computer
> to Vista RTM.
>
> There is a bug in the HP Office Jet D series printers. When printing in
> landscape, the printer just spits out empty pages. Printing in portrait
> seems
> to work.
>
> Best regards,
> Yuval
>
>

Hi!

This is the "inbox" driver. I was not able to find any driver from HP.

Yuval


"Alan Morris [MSFT]" wrote:

> Is this one of the inbox drivers or is this a driver downloaded from HP?
>
> --
> Alan Morris
> Windows Printing Team
> Search the Microsoft Knowledge Base here:
> http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
>
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
> "Yuval Rakavy" <YuvalRakavy@discussions.microsoft.com> wrote in message
> news:405E663B-E8D4-41DC-8400-05585324897A@microsoft.com...
> > After a week of horror (seperate story...) I was able to upgrade my
> > computer
> > to Vista RTM.
> >
> > There is a bug in the HP Office Jet D series printers. When printing in
> > landscape, the printer just spits out empty pages. Printing in portrait
> > seems
> > to work.
> >
> > Best regards,
> > Yuval
> >
> >
>
>
>

HP was unable to repro this issue. All applications print blank page on
landscape (I assume HP used Letter size page) ?

From: Wenzhong (Hewlett-Packard)

Sent: Thursday, January 18, 2007 10:49 AM

To: Alan Morris

Subject: RE: Bug in HP OfficeJet d145 in Vista RTM

Alan,

Our test lab could not repro this issue. They printed landscape on to
OfficeJet D series printer form Vista x86 OK (Wordpad). Is this a special
app or not inbox driver or something we have to know to repro?

Thanks.

Wenzhong


--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

"Yuval Rakavy" <YuvalRakavy@discussions.microsoft.com> wrote in message
news:405E663B-E8D4-41DC-8400-05585324897A@microsoft.com...
> After a week of horror (seperate story...) I was able to upgrade my
> computer
> to Vista RTM.
>
> There is a bug in the HP Office Jet D series printers. When printing in
> landscape, the printer just spits out empty pages. Printing in portrait
> seems
> to work.
>
> Best regards,
> Yuval
>
>

Hi!

It happens every time to me from both Outlook and Access. If you would like
I can send you the output of Office System Information application so you can
see my exact setup.

Thanks,
Yuval

"Alan Morris [MSFT]" wrote:

> HP was unable to repro this issue. All applications print blank page on
> landscape (I assume HP used Letter size page) ?
>
> From: Wenzhong (Hewlett-Packard)
>
> Sent: Thursday, January 18, 2007 10:49 AM
>
> To: Alan Morris
>
> Subject: RE: Bug in HP OfficeJet d145 in Vista RTM
>
> Alan,
>
> Our test lab could not repro this issue. They printed landscape on to
> OfficeJet D series printer form Vista x86 OK (Wordpad). Is this a special
> app or not inbox driver or something we have to know to repro?
>
> Thanks.
>
> Wenzhong
>
>
> --
> Alan Morris
> Windows Printing Team
> Search the Microsoft Knowledge Base here:
> http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
>
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
> "Yuval Rakavy" <YuvalRakavy@discussions.microsoft.com> wrote in message
> news:405E663B-E8D4-41DC-8400-05585324897A@microsoft.com...
> > After a week of horror (seperate story...) I was able to upgrade my
> > computer
> > to Vista RTM.
> >
> > There is a bug in the HP Office Jet D series printers. When printing in
> > landscape, the printer just spits out empty pages. Printing in portrait
> > seems
> > to work.
> >
> > Best regards,
> > Yuval
> >
> >
>
>
>

System info is not going to have anything useful for HP. I assume the
device is attached with USB.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

"Yuval Rakavy" <YuvalRakavy@discussions.microsoft.com> wrote in message
news:A0402CDD-441A-4B44-A19A-348D7E6A8C1F@microsoft.com...
> Hi!
>
> It happens every time to me from both Outlook and Access. If you would
> like
> I can send you the output of Office System Information application so you
> can
> see my exact setup.
>
> Thanks,
> Yuval
>
> "Alan Morris [MSFT]" wrote:
>
>> HP was unable to repro this issue. All applications print blank page on
>> landscape (I assume HP used Letter size page) ?
>>
>> From: Wenzhong (Hewlett-Packard)
>>
>> Sent: Thursday, January 18, 2007 10:49 AM
>>
>> To: Alan Morris
>>
>> Subject: RE: Bug in HP OfficeJet d145 in Vista RTM
>>
>> Alan,
>>
>> Our test lab could not repro this issue. They printed landscape on to
>> OfficeJet D series printer form Vista x86 OK (Wordpad). Is this a special
>> app or not inbox driver or something we have to know to repro?
>>
>> Thanks.
>>
>> Wenzhong
>>
>>
>> --
>> Alan Morris
>> Windows Printing Team
>> Search the Microsoft Knowledge Base here:
>> http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
>>
>> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>>
>> "Yuval Rakavy" <YuvalRakavy@discussions.microsoft.com> wrote in message
>> news:405E663B-E8D4-41DC-8400-05585324897A@microsoft.com...
>> > After a week of horror (seperate story...) I was able to upgrade my
>> > computer
>> > to Vista RTM.
>> >
>> > There is a bug in the HP Office Jet D series printers. When printing in
>> > landscape, the printer just spits out empty pages. Printing in portrait
>> > seems
>> > to work.
>> >
>> > Best regards,
>> > Yuval
>> >
>> >
>>
>>
>>

Yes, it is attached to USB

What kind of information will help your (or HP) to diagnose the problem?

Yuval

"Alan Morris [MSFT]" wrote:

> System info is not going to have anything useful for HP. I assume the
> device is attached with USB.
>
> --
> Alan Morris
> Windows Printing Team
> Search the Microsoft Knowledge Base here:
> http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
>
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
> "Yuval Rakavy" <YuvalRakavy@discussions.microsoft.com> wrote in message
> news:A0402CDD-441A-4B44-A19A-348D7E6A8C1F@microsoft.com...
> > Hi!
> >
> > It happens every time to me from both Outlook and Access. If you would
> > like
> > I can send you the output of Office System Information application so you
> > can
> > see my exact setup.
> >
> > Thanks,
> > Yuval
> >
> > "Alan Morris [MSFT]" wrote:
> >
> >> HP was unable to repro this issue. All applications print blank page on
> >> landscape (I assume HP used Letter size page) ?
> >>
> >> From: Wenzhong (Hewlett-Packard)
> >>
> >> Sent: Thursday, January 18, 2007 10:49 AM
> >>
> >> To: Alan Morris
> >>
> >> Subject: RE: Bug in HP OfficeJet d145 in Vista RTM
> >>
> >> Alan,
> >>
> >> Our test lab could not repro this issue. They printed landscape on to
> >> OfficeJet D series printer form Vista x86 OK (Wordpad). Is this a special
> >> app or not inbox driver or something we have to know to repro?
> >>
> >> Thanks.
> >>
> >> Wenzhong
> >>
> >>
> >> --
> >> Alan Morris
> >> Windows Printing Team
> >> Search the Microsoft Knowledge Base here:
> >> http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
> >>
> >> This posting is provided "AS IS" with no warranties, and confers no
> >> rights.
> >>
> >> "Yuval Rakavy" <YuvalRakavy@discussions.microsoft.com> wrote in message
> >> news:405E663B-E8D4-41DC-8400-05585324897A@microsoft.com...
> >> > After a week of horror (seperate story...) I was able to upgrade my
> >> > computer
> >> > to Vista RTM.
> >> >
> >> > There is a bug in the HP Office Jet D series printers. When printing in
> >> > landscape, the printer just spits out empty pages. Printing in portrait
> >> > seems
> >> > to work.
> >> >
> >> > Best regards,
> >> > Yuval
> >> >
> >> >
> >>
> >>
> >>
>
>
>

HP did not get the problem to repro using Wordpad. Does it work for you
using wordpad. Are you using Letter size paper or some other size?

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

"Yuval Rakavy" <YuvalRakavy@discussions.microsoft.com> wrote in message
news:EC06F5FB-25A9-4103-B39B-FECDFDCB7C85@microsoft.com...
> Yes, it is attached to USB
>
> What kind of information will help your (or HP) to diagnose the problem?
>
> Yuval
>
> "Alan Morris [MSFT]" wrote:
>
>> System info is not going to have anything useful for HP. I assume the
>> device is attached with USB.
>>
>> --
>> Alan Morris
>> Windows Printing Team
>> Search the Microsoft Knowledge Base here:
>> http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
>>
>> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>>
>> "Yuval Rakavy" <YuvalRakavy@discussions.microsoft.com> wrote in message
>> news:A0402CDD-441A-4B44-A19A-348D7E6A8C1F@microsoft.com...
>> > Hi!
>> >
>> > It happens every time to me from both Outlook and Access. If you would
>> > like
>> > I can send you the output of Office System Information application so
>> > you
>> > can
>> > see my exact setup.
>> >
>> > Thanks,
>> > Yuval
>> >
>> > "Alan Morris [MSFT]" wrote:
>> >
>> >> HP was unable to repro this issue. All applications print blank page
>> >> on
>> >> landscape (I assume HP used Letter size page) ?
>> >>
>> >> From: Wenzhong (Hewlett-Packard)
>> >>
>> >> Sent: Thursday, January 18, 2007 10:49 AM
>> >>
>> >> To: Alan Morris
>> >>
>> >> Subject: RE: Bug in HP OfficeJet d145 in Vista RTM
>> >>
>> >> Alan,
>> >>
>> >> Our test lab could not repro this issue. They printed landscape on to
>> >> OfficeJet D series printer form Vista x86 OK (Wordpad). Is this a
>> >> special
>> >> app or not inbox driver or something we have to know to repro?
>> >>
>> >> Thanks.
>> >>
>> >> Wenzhong
>> >>
>> >>
>> >> --
>> >> Alan Morris
>> >> Windows Printing Team
>> >> Search the Microsoft Knowledge Base here:
>> >> http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
>> >>
>> >> This posting is provided "AS IS" with no warranties, and confers no
>> >> rights.
>> >>
>> >> "Yuval Rakavy" <YuvalRakavy@discussions.microsoft.com> wrote in
>> >> message
>> >> news:405E663B-E8D4-41DC-8400-05585324897A@microsoft.com...
>> >> > After a week of horror (seperate story...) I was able to upgrade my
>> >> > computer
>> >> > to Vista RTM.
>> >> >
>> >> > There is a bug in the HP Office Jet D series printers. When printing
>> >> > in
>> >> > landscape, the printer just spits out empty pages. Printing in
>> >> > portrait
>> >> > seems
>> >> > to work.
>> >> >
>> >> > Best regards,
>> >> > Yuval
>> >> >
>> >> >
>> >>
>> >>
>> >>
>>
>>
>>

Hi!

Wordpad worked fine! it printing in landscape ok.

I am printing on A4 size paper
The problem does happend from Word 2007 and Access 2007

I hope that this will help to repro the problem. Also if you have contact
with HP, ask them if they intend to release the full package (including
faxing and scanning) for the d series for Windows Vista.

Thanks,
Yuval

"Alan Morris [MSFT]" wrote:

> HP did not get the problem to repro using Wordpad. Does it work for you
> using wordpad. Are you using Letter size paper or some other size?
>
> --
> Alan Morris
> Windows Printing Team
> Search the Microsoft Knowledge Base here:
> http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
>
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
> "Yuval Rakavy" <YuvalRakavy@discussions.microsoft.com> wrote in message
> news:EC06F5FB-25A9-4103-B39B-FECDFDCB7C85@microsoft.com...
> > Yes, it is attached to USB
> >
> > What kind of information will help your (or HP) to diagnose the problem?
> >
> > Yuval
> >
> > "Alan Morris [MSFT]" wrote:
> >
> >> System info is not going to have anything useful for HP. I assume the
> >> device is attached with USB.
> >>
> >> --
> >> Alan Morris
> >> Windows Printing Team
> >> Search the Microsoft Knowledge Base here:
> >> http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
> >>
> >> This posting is provided "AS IS" with no warranties, and confers no
> >> rights.
> >>
> >> "Yuval Rakavy" <YuvalRakavy@discussions.microsoft.com> wrote in message
> >> news:A0402CDD-441A-4B44-A19A-348D7E6A8C1F@microsoft.com...
> >> > Hi!
> >> >
> >> > It happens every time to me from both Outlook and Access. If you would
> >> > like
> >> > I can send you the output of Office System Information application so
> >> > you
> >> > can
> >> > see my exact setup.
> >> >
> >> > Thanks,
> >> > Yuval
> >> >
> >> > "Alan Morris [MSFT]" wrote:
> >> >
> >> >> HP was unable to repro this issue. All applications print blank page
> >> >> on
> >> >> landscape (I assume HP used Letter size page) ?
> >> >>
> >> >> From: Wenzhong (Hewlett-Packard)
> >> >>
> >> >> Sent: Thursday, January 18, 2007 10:49 AM
> >> >>
> >> >> To: Alan Morris
> >> >>
> >> >> Subject: RE: Bug in HP OfficeJet d145 in Vista RTM
> >> >>
> >> >> Alan,
> >> >>
> >> >> Our test lab could not repro this issue. They printed landscape on to
> >> >> OfficeJet D series printer form Vista x86 OK (Wordpad). Is this a
> >> >> special
> >> >> app or not inbox driver or something we have to know to repro?
> >> >>
> >> >> Thanks.
> >> >>
> >> >> Wenzhong
> >> >>
> >> >>
> >> >> --
> >> >> Alan Morris
> >> >> Windows Printing Team
> >> >> Search the Microsoft Knowledge Base here:
> >> >> http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
> >> >>
> >> >> This posting is provided "AS IS" with no warranties, and confers no
> >> >> rights.
> >> >>
> >> >> "Yuval Rakavy" <YuvalRakavy@discussions.microsoft.com> wrote in
> >> >> message
> >> >> news:405E663B-E8D4-41DC-8400-05585324897A@microsoft.com...
> >> >> > After a week of horror (seperate story...) I was able to upgrade my
> >> >> > computer
> >> >> > to Vista RTM.
> >> >> >
> >> >> > There is a bug in the HP Office Jet D series printers. When printing
> >> >> > in
> >> >> > landscape, the printer just spits out empty pages. Printing in
> >> >> > portrait
> >> >> > seems
> >> >> > to work.
> >> >> >
> >> >> > Best regards,
> >> >> > Yuval
> >> >> >
> >> >> >
> >> >>
> >> >>
> >> >>
> >>
> >>
> >>
>
>
>

I am getting the same problem printing from Office 2007 programs!


--
dscottsb@aol.com

I know this thread's been quiet for a while, but thought I'd just add my
own experience...

I've an HP Officejet d155xi which I've been using happily with XP for
a few years. I've recently bought a new laptop with Windows Vista
Ultimate installed and have been extremely disappointed by the major
problems using it with this printer.


o No Scanning. Okay that's half the functionality of the device gone.
I understand I could do some sort of basic scanning if I connected the
printer using USB, but I don't, I use the network as I want to share the
device and be able to use it when connected with wireless.

o No duplex printing. The printer options have an option to specify
the printer is capable of duplex printing, but enabling it doesn't seem
to work. When I go to print a document I still only have the option for
'manual duplexing'.

o No paper tray selection. The printer has 2 printer trays - a
standard small one (the upper one) and a larger (lower) one. I fill the
large one with A4 paper and use the upper with smaller A5 or photo paper
which worked well. However with Vista although I can specify which
paper tray to use, the printer always uses the upper one. I've now
filled the upper tray with A4 paper so I can use it, but it's another
chunk of functionality lost.

o And the final nail in the coffin - I've also found the bug which
prevents printing in landscape mode. It's occasionally worked on simple
documents, but most of the time the printer just throws out lots of
blank pages and has to be stopped with the 'Cancel' button.

It strikes me that noone can have tested the driver properly and for
someone with the right skills these could be fixed.

I know things move on and don't expect everything to be perfect with
Vista, but this seems a major mess-up by HP. Their web site recommends
upgrading to a newer printer. Throwing the old working one away isn't
very environmentally friendly though, and when I do upgrade HP won't be
high on the list.


--
swlawson

After reading your posting and others related to HP printers and Windows and
after spending more than 8 hours with HP technicians, I got the impression
that there is something "fishy" about Windows Vista and the drivers on the HP
printers. It might be even a case of false advertisement. The printers I
bought (and returned) carried the logo "Vista Certified" (new models
Photosmart C4385 and C4280) and because this logo they should work well (at
least) with Vista. But they do not ! There is a HP website that states that
the Scan Button on HP printers (the website does not specify if all the HP
printers or some)does not work because of driver incompatibility. Then, the
printers are not "Vista Certified" and we might have a case of false
advertisement to say the least ! And the HP technical support gave me an
impression they do not know what they are doing! Or that they pretend that
they do not know.They did not know about this HP website! They were trying to
help me (for hours and hours) to make the Scan button to work with Vista and
the HP website states that it does not !!!
The website is:
http://h10025.www1.hp.com/ewfrf/wc/g...ncodeUrl=true&

any thoughts ?
thank you
JP

"swlawson" wrote:

>
> I know this thread's been quiet for a while, but thought I'd just add my
> own experience...
>
> I've an HP Officejet d155xi which I've been using happily with XP for
> a few years. I've recently bought a new laptop with Windows Vista
> Ultimate installed and have been extremely disappointed by the major
> problems using it with this printer.
>
>
> o No Scanning. Okay that's half the functionality of the device gone.
> I understand I could do some sort of basic scanning if I connected the
> printer using USB, but I don't, I use the network as I want to share the
> device and be able to use it when connected with wireless.
>
> o No duplex printing. The printer options have an option to specify
> the printer is capable of duplex printing, but enabling it doesn't seem
> to work. When I go to print a document I still only have the option for
> 'manual duplexing'.
>
> o No paper tray selection. The printer has 2 printer trays - a
> standard small one (the upper one) and a larger (lower) one. I fill the
> large one with A4 paper and use the upper with smaller A5 or photo paper
> which worked well. However with Vista although I can specify which
> paper tray to use, the printer always uses the upper one. I've now
> filled the upper tray with A4 paper so I can use it, but it's another
> chunk of functionality lost.
>
> o And the final nail in the coffin - I've also found the bug which
> prevents printing in landscape mode. It's occasionally worked on simple
> documents, but most of the time the printer just throws out lots of
> blank pages and has to be stopped with the 'Cancel' button.
>
> It strikes me that noone can have tested the driver properly and for
> someone with the right skills these could be fixed.
>
> I know things move on and don't expect everything to be perfect with
> Vista, but this seems a major mess-up by HP. Their web site recommends
> upgrading to a newer printer. Throwing the old working one away isn't
> very environmentally friendly though, and when I do upgrade HP won't be
> high on the list.
>
>
> --
> swlawson
>

I just found something else that doesn't work with Vista and my d155Xi.

Print quality - changing it from Normal to Best or Draft. The printer
loads a sheet of paper and makes some promising noises, but nothing is
printed and the print job completes with nothing on the paper.


--
swlawson

Has anyone found a fix for this? I have Vista Ultimate, Office 2007,
and an HP Officejet d145. Scanning works fine. Faxing works fine.
When I try to print from Office (primarily Word, but it does it in
Outlook and Excel too. I rarely print from any other office app),
sometimes it prints, sometimes it doesn't, sometimes it prints the top
half of the page, then a fuzzy line and then nothing on the bottom half.
I spent the better part of a week going back and forth with HP, loaded
their "latest" driver (which turns out to be the same one I already
had), and trying all kinds of "troubleshooting" some of which could not
possibly have had anything to do with the printer (including unplugging
my speakers and USB external drive, and reseting some Internet Explorer
settings). I reinstalled office, rebooted dozens of times, and finally
decided that HP has no clue what's going on. I have used this printer
for several years with XP, and NEVER had any problems with it. I can
print test pages till I run out of paper, they proclaim that everything
is fine. SOMETIMES, other programs will print (Adobe Acrobat for one),
but not always. OCCASIONALLY, rebooting will cause the printer to work
fine for several print jobs, then back to the "hit and miss" method.
This is VERY frustrating. Is it a Vista issue (that seems likely,
because I was using all the other software - Office 07, Acrobat, etc...
all along... VISTA is the ONLY common factor)?


--
sooner_1

I have a HP d145 that work perfectly, via a wireless printer hub, from a
desktop running Windows XP. I have another machine running Vista and when I
try to print anything remotely complex or that includes landscape
orientation, the printer prints a fragment of the document, hesitates and
then spits out countless blank sheets until the print task is cancelled. I
have contacted HP support who provided some simple resets and which made no
difference, and then they went on to do what techies do so often which is
blame the hardware! If it was the hardware, then why does the other machine
still work normally? Also, I have noticed that black type has shadows of
other colours where previously black was black only. Vista Service Pack 1
hasn't helped either.

"swlawson" wrote:

>
> I just found something else that doesn't work with Vista and my d155Xi.
>
> Print quality - changing it from Normal to Best or Draft. The printer
> loads a sheet of paper and makes some promising noises, but nothing is
> printed and the print job completes with nothing on the paper.
>
>
> --
> swlawson
>