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Remote Assistance to Vista

Vista Help


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  #1  
Old 12-12-2006
Super1
 
Posts: n/a
Remote Assistance to Vista

When I use my XP machine to offer remote assistance to a Vista machine I get
"Automation server can't create object"

Yes it is enabled. If Vista desn't start playing nice with remote
assistance and XP it won't get installed on any of our systems for years.



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  #2  
Old 12-12-2006
Marky P
 
Posts: n/a
Re: Remote Assistance to Vista

Have you considered Remote Desktop? Obviously this isn't as easy to get onto
your clients' PCs with, but if you can get them to open the necessary ports
on their router you can do it into Vista/XP.

I appreciate these are not solutions, rather workarounds, but I don't know
what else there is to say about it.


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  #3  
Old 12-12-2006
Synapse Syndrome
 
Posts: n/a
Re: Remote Assistance to Vista

"Marky P" <mark@pringle.plus.com> wrote in message
news:ud56A%23WHHHA.3780@TK2MSFTNGP02.phx.gbl...
> Have you considered Remote Desktop? Obviously this isn't as easy to get
> onto your clients' PCs with, but if you can get them to open the necessary
> ports on their router you can do it into Vista/XP.
>
> I appreciate these are not solutions, rather workarounds, but I don't know
> what else there is to say about it.


What about the free VirtualPC 2007? Couldn't that be a solution?

ss.

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  #4  
Old 12-12-2006
Colin Barnhorst
 
Posts: n/a
Re: Remote Assistance to Vista

It should enable the helper to remote into an XP to give assistance from a
Vista machine.

"Synapse Syndrome" <synapse@NOSPAMgomez404.elitemail.org> wrote in message
news:e4KzKAXHHHA.2456@TK2MSFTNGP06.phx.gbl...
> "Marky P" <mark@pringle.plus.com> wrote in message
> news:ud56A%23WHHHA.3780@TK2MSFTNGP02.phx.gbl...
>> Have you considered Remote Desktop? Obviously this isn't as easy to get
>> onto your clients' PCs with, but if you can get them to open the
>> necessary ports on their router you can do it into Vista/XP.
>>
>> I appreciate these are not solutions, rather workarounds, but I don't
>> know what else there is to say about it.

>
> What about the free VirtualPC 2007? Couldn't that be a solution?
>
> ss.


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  #5  
Old 16-12-2006
Drew
 
Posts: n/a
Re: Remote Assistance to Vista

What?
This is not a port/router issue. I can offer remote assistance to XP
machines fine. Just not Vista.

"Colin Barnhorst" wrote:

> It should enable the helper to remote into an XP to give assistance from a
> Vista machine.
>
> "Synapse Syndrome" <synapse@NOSPAMgomez404.elitemail.org> wrote in message
> news:e4KzKAXHHHA.2456@TK2MSFTNGP06.phx.gbl...
> > "Marky P" <mark@pringle.plus.com> wrote in message
> > news:ud56A%23WHHHA.3780@TK2MSFTNGP02.phx.gbl...
> >> Have you considered Remote Desktop? Obviously this isn't as easy to get
> >> onto your clients' PCs with, but if you can get them to open the
> >> necessary ports on their router you can do it into Vista/XP.
> >>
> >> I appreciate these are not solutions, rather workarounds, but I don't
> >> know what else there is to say about it.

> >
> > What about the free VirtualPC 2007? Couldn't that be a solution?
> >
> > ss.

>

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  #6  
Old 16-12-2006
Jane C
 
Posts: n/a
Re: Remote Assistance to Vista

On the Vista machines, go to Control Panel\System and Maintenance\System, on
the left is Remote Settings. Check the box to allow remote assistance
connections to this computer. Remote desktop permissions are also there.
The Vista machines will need the exceptions checked in the firewall settings
too.

--
Jane, not plain ;) 64 bit enabled :-)
Batteries not included. Braincell on vacation ;-)
"Drew" <Drew@discussions.microsoft.com> wrote in message
news:E9D655FA-70F7-40D2-A40D-0BF6B64CFA93@microsoft.com...
> What?
> This is not a port/router issue. I can offer remote assistance to XP
> machines fine. Just not Vista.
>
> "Colin Barnhorst" wrote:
>
>> It should enable the helper to remote into an XP to give assistance from
>> a
>> Vista machine.
>>
>> "Synapse Syndrome" <synapse@NOSPAMgomez404.elitemail.org> wrote in
>> message
>> news:e4KzKAXHHHA.2456@TK2MSFTNGP06.phx.gbl...
>> > "Marky P" <mark@pringle.plus.com> wrote in message
>> > news:ud56A%23WHHHA.3780@TK2MSFTNGP02.phx.gbl...
>> >> Have you considered Remote Desktop? Obviously this isn't as easy to
>> >> get
>> >> onto your clients' PCs with, but if you can get them to open the
>> >> necessary ports on their router you can do it into Vista/XP.
>> >>
>> >> I appreciate these are not solutions, rather workarounds, but I don't
>> >> know what else there is to say about it.
>> >
>> > What about the free VirtualPC 2007? Couldn't that be a solution?
>> >
>> > ss.

>>


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  #7  
Old 18-12-2006
Drew
 
Posts: n/a
Re: Remote Assistance to Vista

This has been done already. no go. Any other ideas?

Are there others that can offer remote assistance from XP to Vista and vice
versa?

"Jane C" wrote:

> On the Vista machines, go to Control Panel\System and Maintenance\System, on
> the left is Remote Settings. Check the box to allow remote assistance
> connections to this computer. Remote desktop permissions are also there.
> The Vista machines will need the exceptions checked in the firewall settings
> too.
>
> --
> Jane, not plain ;) 64 bit enabled :-)
> Batteries not included. Braincell on vacation ;-)
> "Drew" <Drew@discussions.microsoft.com> wrote in message
> news:E9D655FA-70F7-40D2-A40D-0BF6B64CFA93@microsoft.com...
> > What?
> > This is not a port/router issue. I can offer remote assistance to XP
> > machines fine. Just not Vista.
> >
> > "Colin Barnhorst" wrote:
> >
> >> It should enable the helper to remote into an XP to give assistance from
> >> a
> >> Vista machine.
> >>
> >> "Synapse Syndrome" <synapse@NOSPAMgomez404.elitemail.org> wrote in
> >> message
> >> news:e4KzKAXHHHA.2456@TK2MSFTNGP06.phx.gbl...
> >> > "Marky P" <mark@pringle.plus.com> wrote in message
> >> > news:ud56A%23WHHHA.3780@TK2MSFTNGP02.phx.gbl...
> >> >> Have you considered Remote Desktop? Obviously this isn't as easy to
> >> >> get
> >> >> onto your clients' PCs with, but if you can get them to open the
> >> >> necessary ports on their router you can do it into Vista/XP.
> >> >>
> >> >> I appreciate these are not solutions, rather workarounds, but I don't
> >> >> know what else there is to say about it.
> >> >
> >> > What about the free VirtualPC 2007? Couldn't that be a solution?
> >> >
> >> > ss.
> >>

>

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  #8  
Old 19-12-2006
bassie``
 
Posts: n/a
Re: Remote Assistance to Vista


Hi there well it's quite simple, Longhorn and Vista both have a new
authentication method for terminal service connections called *Network
Level Authentication,* as you can read here
'_http://www.tweakvista.eu/show_tweak.php?tweak=114_'
(http://www.tweakvista.eu/show_tweak.php?tweak=114)
just upgrade your XP SP2 box to the new RDP service, and off you
go...

Just tested it and it works fine here :)


--
bassie``
------------------------------------------------------------------------
bassie``'s Profile: http://www.64bit-world.com/forums/member.php?u=3764
View this thread: http://www.64bit-world.com/forums/sh...ad.php?t=60646

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  #9  
Old 10-04-2007
Nick
 
Posts: n/a
RE: Remote Assistance to Vista

We get the same error. It is very hard to consider adopting Vista when SMS
Remote Control *AND* Remote Assistance do not work. Does Microsoft want
corporate users to use VNC or other open source alternatives?

I'd appreciate a response about this, more and more searches are returning
back this "Automation server can't create object". I do have the latest RDP
client installed.

"Super1" wrote:

> When I use my XP machine to offer remote assistance to a Vista machine I get
> "Automation server can't create object"
>
> Yes it is enabled. If Vista desn't start playing nice with remote
> assistance and XP it won't get installed on any of our systems for years.
>
>
>

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  #10  
Old 10-04-2007
Nick
 
Posts: n/a
Re: Remote Assistance to Vista

This is nice, however it does not solve the "Automation server object"...
issue.

"bassie``" wrote:

>
> Hi there well it's quite simple, Longhorn and Vista both have a new
> authentication method for terminal service connections called *Network
> Level Authentication,* as you can read here
> '_http://www.tweakvista.eu/show_tweak.php?tweak=114_'
> (http://www.tweakvista.eu/show_tweak.php?tweak=114)
> just upgrade your XP SP2 box to the new RDP service, and off you
> go...
>
> Just tested it and it works fine here :)
>
>
> --
> bassie``
> ------------------------------------------------------------------------
> bassie``'s Profile: http://www.64bit-world.com/forums/member.php?u=3764
> View this thread: http://www.64bit-world.com/forums/sh...ad.php?t=60646
>
>

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  #11  
Old 21-04-2007
Or Tsemah
 
Posts: n/a
Re: Remote Assistance to Vista

Hi,
According to microsoft, this issue will be resolved in SMS 2003 SP3 and
hopefully with XP SP3, it is caused form the different Remote Asisstance
programs (Sessionmgr (Part of the help system) for XP and MSRA.exe for Vista)

"Nick" wrote:

> This is nice, however it does not solve the "Automation server object"...
> issue.
>
> "bassie``" wrote:
>
> >
> > Hi there well it's quite simple, Longhorn and Vista both have a new
> > authentication method for terminal service connections called *Network
> > Level Authentication,* as you can read here
> > '_http://www.tweakvista.eu/show_tweak.php?tweak=114_'
> > (http://www.tweakvista.eu/show_tweak.php?tweak=114)
> > just upgrade your XP SP2 box to the new RDP service, and off you
> > go...
> >
> > Just tested it and it works fine here :)
> >
> >
> > --
> > bassie``
> > ------------------------------------------------------------------------
> > bassie``'s Profile: http://www.64bit-world.com/forums/member.php?u=3764
> > View this thread: http://www.64bit-world.com/forums/sh...ad.php?t=60646
> >
> >

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  #12  
Old 17-05-2007
Speakerender
 
Posts: n/a
Re: Remote Assistance to Vista

Its kind of funny it would be due to the different Remote Assistance programs
being the problem. I can Remote Assist a Vista PC from an XP device if I use
the normal e-mail for assistance or Windows Messenger.

The only time I get the "Automation Server Can't Create Object" is when I
try to Remote Assistance using the "Offer Remote Assistance" GP ('Allow only
Vista or later connections' is disabled).
"Or Tsemah" wrote:

> Hi,
> According to microsoft, this issue will be resolved in SMS 2003 SP3 and
> hopefully with XP SP3, it is caused form the different Remote Asisstance
> programs (Sessionmgr (Part of the help system) for XP and MSRA.exe for Vista)
>
> "Nick" wrote:
>
> > This is nice, however it does not solve the "Automation server object"...
> > issue.
> >


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