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| Tags: administrator, rtm, trial period, vista rtm, windvd 8 platinum |
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#1
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| WinDVD 8 Platinum Probelm w/Vista RTM x64 Vista RTM x64? I could not activate WinDVD 8 Platinum (which I purchased online) from Vista RTM x64 until I ran it as administrator. At least that's what I thought until the product suddenly quit after 14 days (the trial period). I would not get any messages at all when attempting to run it. I removed it and re-installed and at this point, WinDBD 8 Platinum confirmed that the trial period has expired but I cannot activate it although I have a valid license. I have contacted InterVideo about the problem and beyond the auto-generated confirmation of the receipt of my problem report, I have not heard anything from them. I'm dismayed by their response considering that I have regularly purchased their products since WindDVD 5. I would appreciate it if anyone who has run across this problem and resolved it would share how they fixed it. TIA. |
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#2
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| RE: WinDVD 8 Platinum Probelm w/Vista RTM x64
Gerry...same problem...after activation the product won't start. Contact to Intervideo is the same as your problem. Like you, I've been a customer for a number of years and products, and now with nothing but their automated reply, i'm annoyed, to say the least. Hopefully someone has found a solution, because it looks like we'll have to find our own. |
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#3
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To fix this problem, uninstall Version 8.0.6.72. There's a new version in the InterVideo site (not that you would be able to tell since there's no announcement or release notes about it - an InterVideo SOP based on what others are saying). This is Version 8.0.6.101 currently and there's no way you can tell until after you download it. The file version 2.11.15.0 is the same as the previous version but it is larger in size. Install. You have to run it as administrator in every case (make this the default) - to activate it and for normal use. Hope this helps. This worked for me in Vista RTM x64. Indeed tech support eventually advise me to do this - not that they make it easy of course.... |
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#4
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| Re: WinDVD 8 Platinum Probelm w/Vista RTM x64
Gerry and Daron: Thanks for the help...the 'new' file did the trick. They at Intervideo certainly didn't do any favors making this easy on all their customers. Probably has to do with them undergoing their acquisition by Corel. At least we've got the program working now. Again, thanks! |
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#5
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| Re: WinDVD 8 Platinum Probelm w/Vista RTM x64
Watch out for a program called "Install Shield Update Service", this was auto installed in: HKLM\SOFTWArE\Microsoft\Windows\CurrentVersion\Run as ISUSPM For me defender warned and warned about this being blocked so in the end I used 'Autoruns' to untick the activation of that reg key. |
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#6
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to uninstall the instalshield update manager go here http://consumer.installshield.com/kb.asp?id=Q111006 download the uninstaller worked for me. also took out its entry in control panel so seems to work. stuff like this should be in add/remove just pisses me off that they do this. |
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#7
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| Re: WinDVD 8 Platinum Probelm w/Vista RTM x64
my Win DVD 8 does not work properly the dvd stops half way through the dvd how do i fix this problem please help me |
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