COM Surrogate has stopped working

[Wesley Niels(MCSA)]

We are running Windows Vista RC2(Build 5744) on a:
AMD Athlon 64 3400+ 2.4 GHz
1,5 GB RAM
ATi Radeon 9800 pro 128 MB
2 x 250 GB Western Digital Sata Drives
32-bit Windows Vista

Everytime when we open a folder that contains video-formats, such as MPG or
AVI we recieve the following error message:

COM Surrogate has stopped working

A problem caused the program to stop working correctly. Windows will close
the program and notify you if a solutions is available.

And we can click Close Program, but then nothing happends and the error
message appears again. Until we close the folder then the message dissapears.

*Note: Everything works fine if we open the folder but the message is
annoying.

[Peter M]

I've heard divx and xvid codecs can cause this and that uninstalling them
and switching to ffdshow fixes it.

What is happening is windows trying to create thumbnails for the video files.
This ahas to do with the CODECS installed on yourt computer. The fix is
simple. If you are using "ALLIN1" uninstall it. if you are using "KLITE"
uninstall it. Your codecs have issues. Try FFDSHOW pack. It has all the
codecs you need, and it compatible with Vista and MCE.
The problem you have with many codec "multi-packs" is that the codecs are
out of date, or, in many cases are corrupted. If your codecs are bad, then
WMP can't read them, it can't create thumbnails for the files. COM Surrogate
locks up because it can't do it's job.
Another way, if you so love your other codec packs, is to disable thumbnail
view in Vista. You won't have the problem anymore.

[Adam Leinss]

Seems to just happen with AVI files. I tried to open RM and WMV files
using the double-click method and it works fine. Do it on a AVI file and
it blows up. Turning off the file preview doesn't help unforunately. The
weird thing is that the built-in media player wasn't playing anything (even
Technet web casts!), but when I downloaded WMPC, that worked fine.

OK, removing the K-lite codec pack and installing the FFDSHOW codec pack
does get rid of the COM Surrogate error, but when I close out of Windows
Media player now it crashes. Can't win.

I saw this yesterday
for the first time while trying to see the properties of a folder in Windows
Explorer.

[Mark Rylander]

I get this "COM Surrogate has stopped working" every time I click on a .AVI
file. Any idea what's causing it? I've not installed any codec's. A more
detailed look at the error shows:

Product
COM Surrogate
Problem
Stopped working
Date
01/12/2006 22:26
Status
Not Reported
Problem signature
Problem Event Name: APPCRASH
Application Name: DllHost.exe
Application Version: 6.0.6000.16386
Application Timestamp: 4549b14e
Fault Module Name: StackHash_1703
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 00deb5ed
OS Version: 6.0.6000.2.0.0.256.1
Locale ID: 2057
Additional Information 1: 1703
Additional Information 2: 2264db07e74365624c50317d7b856ae9
Additional Information 3: 1344
Additional Information 4: 875fa2ef9d2bdca96466e8af55d1ae6e

Anyone got any idea's as to what's going on / solutions etc?

[Jon Abbott]

Well, then we have a problem, the only thing I can offer is this. Back up
your files, run a fresh load, and install FFDshow and all your other
programs. I know, re-loads suck, but it should fic your errors.
Sorry for the inconvenience..

Run DirectShow Filter Manager, and set the merit to "00200000" for all codecs
that start "Nero".

It's not a problem with Vista, but with the Nero MSI package. When a minimal
install is done, it part installs the codecs, which causes the errors you're
seeing when the Nero trying to thumbnail video clips.

Ahead need to fix the MSI.

[gidlp]

I was able to get the program to show the complete list of codecs. Then double clicked the codec for NERO that was 0x0600000 and tried to change the 6 to 2. It would not work. What did I do wrong?

I tried to make the permanent change from Nero to MSWM, but it then goes back to Nero for the next attempt. I have the block checked ok for it always to do that. What did I do wrong?

Finally got rid of it all. It kept coming every time I clicked on an AVI file, even after I uninstalled Nero. Then I read that there was a Clean Nero file available from Nero that will ultimately really clean ALL the Nero stuff on the HD and the registry that otherwise would be left. I downloaded it, ran it (it took quite a while to finish) and whammo, NO MORE POPUPS of the above.

Com Surrogate creates the Thumbnails and when U click on it , it starts playing. Due to malfunctioning/non functioning of COM SURROGATE, the link U click is not responding. So U have to enable Com Surrogate to get this issue resolved

[davidedlin]

This is a common problem in Vista, and can occur when either an earlier
than v7.0 version of Nero or DivX software is installed.

The quickest way to fix this, rather than renaming Nero's .AX files and
disabling Nero Showtime, is to do the following:

1. Right-click on Computer, and choose Properties, Right click on
Computer, and choose Properties
2. Click on Advanced System Settings, and then under Advanced, click
on Settings\
3. Select the “Data Execution Protection” tab, and then click “Turn on
DEP for all programs and services except those I select”
4. Click on the Add button, and then browse to
C:\Windows\System32\dllhost.exe
5. Click on Open, and then on OK. :confused:

[prasunbs]

Right Click on COMPUTER....
Select and click on PROPERTIES....
Click on ADVANCE SYSTEM SETTINGS....
Select ADVANCED in the System Properties Window....
Click on the button SETTINGS....
In Performance Option Window, select DATA EXECUTION PREVENTION....
Select the 2nd Option >>TURN ON DEP FOR ALL PROGRAMS AND SERVICES EXCEPT THOSE I SELECT....
Click on ADD and then browse to C:\Windows\System32\dllhost.exe
click OPEN...
Then click OK.....

Issue should get resolved...I tried once and got resolved.

[pallavi69]

You Are The Best! I Struggled With This Issue For Over Three Damn Years!! N Now I M Free Of This Error!

[angel158870]

I couldn't do it. it's showing error: "you cannot set DEP attributes at 64 bits executables. pls help me. thanks.