Windows Explorer restarts over and over

**majinsaha** · 01-03-2012

Hello!
This problem seems pretty known, but all the solutions I found on the web never worked for me.
Here's a story. My OS is Vista SP2, x64. I got a virus yesterday.
I followed all the instructions on this post and got rid of the virus. After that, my Windows Explorer turned bad. It restarts almost every time I do something with my directory windows.
I have a feeling it has something to do with new explorer.exe that I got from that site to replace the old one.
I tried the following.
1) Typed from command line sfc /scannow. The output was "Windows Resource Protection could not start the repair service."
2) I ran all kinds of freeware scans and cleaned whatever I could. No result.
3) Checked my registry. But since I know nothing about it, I couldn't do much.
4) Checked my Windows Explorer while in Safe Mode. It seemed to work fine, but my computer shut off quickly ( it's Toshiba, and it overheats terribly when it is not in OS normal mode ) so I cannot know for sure.
5) Using recovery disk would not help me at all, since it is SP1, but I already have SP2.
6) I tried ShellExView and disabled all non-Microsoft shells. No result.

This is the log of the problem:

Code:

Product
Windows Explorer

Problem
Stopped working

Date
2/29/2012 6:32 PM

Status
Solution Available

Problem signature
Problem Event Name:    APPCRASH
Application Name:    Explorer.EXE
Application Version:    6.0.6002.18005
Application Timestamp:    49e01da5
Fault Module Name:    StackHash_fd00
Fault Module Version:    0.0.0.0
Fault Module Timestamp:    00000000
Exception Code:    c0000005
Exception Offset:    00000000
OS Version:    6.0.6002.2.2.0.768.3
Locale ID:    1033
Additional Information 1:    fd00
Additional Information 2:    ea6f5fe8924aaa756324d57f87834160
Additional Information 3:    fd00
Additional Information 4:    ea6f5fe8924aaa756324d57f87834160

Extra information about the problem
Bucket ID:    1228955714

What can I do? I can't work in such conditions for long.
If the problem persists, I may be forced to install Ubuntu instead. Don't really want to do it, this Vista has been with me since 2008, when I obtained this laptop.
Thanks to all who give replies!

**JAMES_911** · 01-03-2012

I would like you to check something? Type event viewer in search. go to windows logs>applications and check for that error (red "X") in left column. when you find the app crash for explorer note the event ID and source codes and post them for us.

**majinsaha** · 01-03-2012

Thanks for quick reply!
Unfortunately, I couldn't find applications folder in my Windows > Logs.
Also, I don't know how to run Event viewer. When I went to Control Panel, I was shocked: there are only about 5 icons left! And only classic view available. I guess that virus did a real heck of a damage.

**Expertz** · 02-03-2012

Try to turn User Account Control on or off by following the below steps and see if that helps:

Click to open User Accounts.
Click Turn User Account Control on or off. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
Select the Use User Account Control (UAC) to help protect your computer check box to turn on UAC, or clear the check box to turn off UAC, and then click OK.