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Thread: Spooler subsystem app has stopped working...

  1. #1
    Jay Guest

    Spooler subsystem app has stopped working...

    Hi guys, been having problems setting up my printer at work. We have 4
    computers on an Asus WL-520GU router, 1 is hardwired to the router. The
    hardwired computer has the Samsung CLP-300 printer connected to it. This
    computer runs XP. 3 of the other computers also run XP, and I have had no
    problems setting up printing on these computers through the network. The
    problem comes from my Vista machine - everytime I try to install the network
    printer, it gives me this error message that the spooler subsystem app has
    stopped working. I have NOT YET installed any drivers, so I really don't
    think this comes from a printer driver incompatiblity issue. After I get the
    error, I need to restart the spooler service to be able to try to install the
    printer again... but no luck. Anyone have any advice? Thanks.

  2. #2
    Alan Morris [MSFT] Guest

    Re: Spooler subsystem app has stopped working...

    What print drivers are installed on the Vista machine? If you have Business
    or Ultimate, launch printmanagement.msc, Home versions open the printers
    folder, right click any white space and select Server Properties, Drivers.

  3. #3
    Jay Guest

    Re: Spooler subsystem app has stopped working...

    Hi there, I was able to fix my problem: I removed all existing printers, and
    downloaded a new vista-only driver from the Samsung website - the
    self-installer was able to register a new printer with Vista without having
    the spooler subsystem problem. Thanks for the help!

  4. #4
    Join Date
    Aug 2009
    Posts
    2

    Re: Spooler subsystem app has stopped working...

    i realize this is an old thread, but i found the answer to this from another site and thought others visiting here may like to know.

    Simply go to the Advanced tab of the printer properties and uncheck Enable advanced printing features. You should no longer get the error on the spooler subsystem.

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