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| Tags: bitdefender total security, blue screen, sfc scannow, trojan |
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#1
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| Blue screen after shutdown - auto reboot
I've ran BitDefender Total Security 2009 and got off a few trojans, ran Spybot and got a few as well. I've also ran the cmd prompt command sfc /scannow (with no issues), but I am still getting a blue screen after I shutdown. After it automatically reboots, I get a Windows prompt saying it has recovered from an unexpected shutdown, here is the report: I've zipped and attached (the attachment system doesn't seem to work, so I uploaded it to MediaFire) all of the files that it says could help describe the problem. Here is the download link: 'systemfiles.zip' (http://www.mediafire.com/?n5dyz2xmnex) I would appreciate any help! |
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#2
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Can someone please help me? I've waited a few days for an answer.. sorry for being impatient but I don't know where else to find help. |
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#3
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| Re: Blue screen after shutdown - auto reboot
1. Your computer is either not completely clean and/or the operating system (drivers, too possibly) has been damaged by the infections. There is no way for anyone not having hands-on the computer to tell. So I would start by making sure your computer is really malware-free. 2. If you determine that the computer is completely clean and the blue screens continue, stop the automatic rebooting so you can get a Stop Error. Start Orb>Control Panel Or Start Orb>Search box>type: System Click on System that appears in the list of results. In Control Panel Vista-style - click on System and Maintenance. In Control Panel Classic View - double-click the System applet. In the task pane on the left, click the Advanced system settings link. Locate the Startup and Recovery area and click on the Settings button. In the Startup and Recovery window, locate and uncheck the check box next to Automatically restart. OK your way out. When you get the Stop Error, you can research it here: 3. If you are unable to determine what component is running in the background and failing (which gives you the error), then you can try clean-boot troubleshooting. How to troubleshoot a problem by performing a clean boot in Windows Vista - http://support.microsoft.com/default...b;EN-US;929135 4. Frankly, my experience with severely infected machines exhibiting operating system damage is that the best course of action is to back up the data and do a clean install of Windows. How to install Windows Vista - covers upgrade and clean install - http://support.microsoft.com/kb/918884 If you have an OEM machine (Dell, HP, Sony, etc.) refer to the mftr.'s documentation to see how to restore the computer to factory condition. Standard disclaimer: I can't see and test your computer myself, so these are just suggestions based on many years of being a professional computer tech; suggestions based on what you've written. You should not take my suggestions as a definitive diagnosis. If you can't do the work yourself (and there is no shame in admitting this isn't your cup of tea), take the machine to a professional computer repair shop (not your local equivalent of BigComputerStore/GeekSquad). If possible, have all your data backed up before you take the machine into a shop |
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#4
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| Re: Blue screen after shutdown -Fix it and Get Back Vista with Everything on it!
If you've had any kind of malware I see no data on that whatsoever from any post you've put in this group. Right now you can't boot, so when you get your Vista back, you can methodically run viral and spyware scans and clean your system. If you have specific named malware you can't clean at that time, name them and we'll go from there. Before you can use any of the methods Malke gave you to detect the cause of your continual blue screens and reboots, try to get into Windows in a stable situation and then you can do all the scans and detection and clean boot troubleshooting per Malke's links that you like. If you're not in Windows very long, you're not going to be able to get any of them done. I don't know how Makle expects you to determine whether you have Trojans, Viruses, Blended threats, or malware on that box until you can get into Windows because you can't. Get your Windows Vista back first and then you can use Malke's Elephant Boy link to remove the malware scanning for the above named entities. "After you type here is the report" you said, but there is no report. No matter. I'll just comment on one of Malke's suggestions. He tells you to use an OEM recovery disk. Using that disk will take everything away you have on that Vista, docs, settings, shortcuts, files, folders, pics, videos, music and leave you with Vista before you installed everything. I have a much better plan that has an excellent chance of getting your Vista back with 5 Steps. I wouldn't spend time trying to get the stop error message. Most of them have multiple causes, and the five steps I give you are very comprehensive, and if your cause of your repeat blue screens and reboots is a software problem, they stand an excellent chance to fix it. I want to emphasize that these methods that use Startup Repair tools and others are successful with more than "I Keep Getting Blue Screens in Vista" or "I Can't Boot Vista situations." They can fix systemic problems with Vista as well. 1) First try 3 options from Startup Repair. If you have a Vista DVD then restart with it in the drive>press any key to boot from it and run Startup Repair. From Startup Repair you have 3 good tools with an excellent chance of fixing your system. If you don't have a Vista DVD from which to boot to Startup Repair, no problem, Download the .iso from the link below and burn it, and you'll have the Microsoft Vista Repair Disk with Startup Repair. Download Vista Repair Disk How to Use Startup Repair from the Vista DVD or the Repair Disk you make: http://windowshelp.microsoft.com/Win...f3f351033.mspx 2) If Startup Repair does not get your Vista back, then use the 3 bootrec commands from the command prompt available on the Statup Repair Menu: The menu I refer to is in this set of directions with a grey background. Those are: bootrec /fixmbr bootrec /fixboot bootrec /rebuild BCD 3) If my second option doesn't work, then try System restore from the Startup Repair list. 4) If by rare chance you have an actual Vista DVD, you can put it in, boot from it>choose the Upgrade Option>choose your current broken Vista Drive and try to do a repair install with the Vista DVD. 5) If the above 3 tools don't work, then use the 4 tools available by restarting your pc and tapping F8 once per second to get to the Windows Advanced Options Menu. From this menu click on 3 Safe Mode links to use System Restore. Make sure you try all 3 if one doesn't work, because just one of them may work. Tap F8 to Reach Windows Advanced Options Menu Pictured Below: http://media.photobucket.com/image/v...ot-Options.jpg Safe Mode Safe Mode with Networking Safe Mode with Command: At the prompt you would type the command to use for system restore at the safe mode cmd prompt is: %systemroot%\system32\restore\rstrui.exe If these 3 tools don't work, you have one more you can try which is Last Known Good Configuration |
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