this incident happened to me yesterday,i searched the internet for games,then i found a game called''Mystery case files:Return to Ravenhearst''i found the game interesting so i downloaded it in my hard disk ,after i downloaded it there were two files,i extracted the first one,after it is finished extracting,suddenly my computer got slow,and it doesnt respond,so i restarted my laptop(vaio,windows vista 32-bit operating system)and i tried to extract it again,and it hangs again,so i restart it again,after that i open a mozilla then suddenly the screen turns to blue and it says
problem has been detected and Windows has been shut down to preventdamage to your computer.
>
>KERNEL_STACK_ERROR
>
>It this is the first time your've seen this Stop error screen, restart
>your
>computer. If this screen appears again, follow these stesps:
>
>Check to make sure any new hardware or software is properly installed.
>If
>this is a new installation, ask your hardware or software manufacturer
>for
>any windows updates you might need.
>
>If problems conintue, disable or remove any newly installed hardware
>or
>software. Disable BIOS memory options such as caching or shadowing, If
>you
>need to use safe Mode to remove or disable components, restart your
>computer,
>press F8 to select Advanced Startup Options, and then select Safe
>Mode.
>
>Technical information:
>
>***STOP: 0x0000007F (sorry i forgot)
>
>
>Collecting Data for crash dump ...
>Initializing disk for crash dump ...
>Beginning dump of physical memory.
>Dumping physical memory to disk: 100
>Physical memory dump complete.
>Contact your system admin or technical support for for further
>assistance.
>
> i was very nervous when i saw this,at first i thought the game i downloaded(the ravenhearst)a little while ago,has a virus,so i quikly deleted it,eventhough it has been deleted permanently,the screen always turn to blue after 15 minutes.
can anyone solve my problem
do i need th format my pc?
thanks.
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