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Thread: Windows Explorer is not responding - Is SP1 the fix?

  1. #1
    Chuck Guest

    Windows Explorer is not responding - Is SP1 the fix?

    Thank you in advance for any help you can provide, and sorry in advance for
    the tome. I have searched the forum but have been unable to find an issue
    closely related to mine as far as I can tell.

    PC:
    I have a stock Dell Dimension DXPO61, 3GB Memory (RAM) (I did add 2GB when I
    bought it May 2007): Intel Core 2 CPU 6300 @ 1.86GHz, 250GB drive with 144GB
    free, 32-bit Operating System (Vista Business). I have PCcillin IS 2007. I
    feel I should install SP1 but I've been leery about doing so with all the
    prep and precautions I've read. Maybe that’s all I really need to do.
    Everything else up to date. I haven’t added any software lately that would
    seem to fit a time window for the following symptoms.

    Symptoms:
    I have recently (since early October) been experiencing Windows (Vista
    Business no SP1) Explorer hangs whenever I create or rename a subdirectory.
    When it does, I cannot do anything with that window, it appears as if I
    haven't hit the return key other than the pointer and wheel spinning. I
    cannot open another Explorer window to work with the new or renamed
    directory, as the one opened to do the renaming or creation is just hung with
    the little wheel spinning. Only way to close it is through task manager. When
    I do so I get "End Program - Documents" with the standard warning about
    losing documents and the choice to end now or cancel. Only 'end now' works.

    If I have another Explorer window opened when I rename or create a
    directory, although the one that is renaming or creating hangs, I can see and
    work with the change in the other explorer window. If I choose to close the
    hung one through task manager, I get the "Windows Exporer is not responding"
    and they both close. I've even left the hung one open and "running" for two
    hours or more. Doesn't seem to be an impact on CPU usage.

    If I download a file and create a subfolder to put the file in before
    downloading, it hangs. I can go right back to the file and tell it to
    download again, and put it in the new subfolder, but the other one is hung as
    if I haven't hit the enter key to create the folder. Again, no performance
    issue, other than the hung explorer window. If I right click on the recycle
    bin and tell it to empty, that hangs and I get an Explorer not responding via
    the task manager when I force it to close.

    I have run sfc /scannow, and it said it had fixed things but not all, and
    told me to go to the CBS.log file, which is 18MB. I searched and found the
    only error it appears it couldn't repair is the tcpmon.ini file, which I
    wouldn't expect to cause Windows Explorer to hang.

    Sample error reports from the Maintenance app indicate I had 3 of these
    errors in August 2007, and it began again in October 2008 and has occured
    about 10 times:

    Description
    A problem caused this program to stop interacting with Windows.

    Problem signature
    Problem Event Name: AppHangXProcB1
    Application Name: explorer.exe
    Application Version: 6.0.6000.16549
    Application Timestamp: 46d230c5
    Hang Signature: ad7d
    Hang Type: 6208
    Waiting on Application Name: SearchIndexer.exe
    Waiting on Application Version: 0.0.0.0
    OS Version: 6.0.6000.2.0.0.256.6
    Locale ID: 1033
    Additional Hang Signature 1: 3558838a68df63747b3611f1e4d29e11
    Additional Hang Signature 2: f1ed
    Additional Hang Signature 3: a9638ac8c868ea3f3f2839944aafbc02
    Additional Hang Signature 4: ad7d
    Additional Hang Signature 5: 3558838a68df63747b3611f1e4d29e11
    Additional Hang Signature 6: f1ed
    Additional Hang Signature 7: a9638ac8c868ea3f3f2839944aafbc02

    Extra information about the problem
    Bucket ID: 110972462

    Previous Bucket IDs have been 140985073, 96857809, 93636584 for the
    SearchIndexer.exe, and the following report indicating dllhost.exe:

    Description
    A problem caused this program to stop interacting with Windows.

    Problem signature
    Problem Event Name: AppHangXProcB1
    Application Name: Explorer.EXE
    Application Version: 6.0.6000.16549
    Application Timestamp: 46d230c5
    Hang Signature: 4a93
    Hang Type: 6208
    Waiting on Application Name: dllhost.exe
    Waiting on Application Version: 0.0.0.0
    OS Version: 6.0.6000.2.0.0.256.6
    Locale ID: 1033
    Additional Hang Signature 1: 368721e5fa07403564d8aece2c5d0188
    Additional Hang Signature 2: e3f8
    Additional Hang Signature 3: 8fc32c163811dacd3f93e3b74ce23237
    Additional Hang Signature 4: 4a93
    Additional Hang Signature 5: 368721e5fa07403564d8aece2c5d0188
    Additional Hang Signature 6: e3f8
    Additional Hang Signature 7: 8fc32c163811dacd3f93e3b74ce23237

    Extra information about the problem
    Bucket ID: 120897157

    If anyone can provide insight and help regarding this issue, I would
    certainly appreciate it. Thanks folks!

    Best-

    -Chuck


  2. #2
    Dastardly Dan Guest

    Re: Windows Explorer is not responding - Is SP1 the fix?

    Try disabling search service.

    http://www.neowin.net/forum/index.php?showtopic=454981

    Bring up CMD and type chkdsk /f and then reboot the PC so that chkdsk runs.


  3. #3
    Mark L. Ferguson Guest

    Re: Windows Explorer is not responding - Is SP1 the fix?

    I would try Error Checking the drive. Rightclick the drive Icon in Explorer,
    Properties, Tools tab, Error Checking.

  4. #4
    Chuck Guest

    Re: Windows Explorer is not responding - Is SP1 the fix?

    Thanks Dan. I tried chkdsk /f three times with no change. I disabled the
    search service and it remedied the problem. I assume disabling it will
    undermine Vista's indexing and search integrity.

    I never had this problem on XP, and used Google desktop in XP. Perhaps this
    will be a suitable solution to search in Vista.

    On another note, it has taken me a day to sign in and respond. The only way
    I was able to do so was from an e-mail I received indicating a response had
    been made. I have never had so much difficulty signing in to a site as I have
    this one... a persistent problem.

  5. #5
    Ian D Guest

    Re: Windows Explorer is not responding - Is SP1 the fix?

    All disabling the search service will do, is result in longer times to
    perform
    searches. For those who do infrequent searches, it's a non-issue.

    I guess it's like having piles of paperwork on your desk. If you try to
    keep it in order, it takes time. If not, it takes longer to find something.

  6. #6
    Chuck Guest

    Re: Windows Explorer is not responding - Is SP1 the fix?

    Hi Ian,

    FWIW, my PC CPU Usage had been running consistently at 50-52% with close to
    2GB memory usage with Windows Search running, even with no applications
    running. Since turning off Windows Search, (and installing Google Desktop),
    CPU Usage now runs from 2 - 4% with a steady 1.21GB memory usage, with
    Outlook, 4 IE Windows with multiple panes, and Task Manager running.

    Maybe I'm nuts, but I'm thinking Windows Search was not doing anything
    beneficial, and was creating Explorer errors described in my previous e-mail,
    not to mention sucking 48%+/- CPU cycles and 800MB ram up. I've found Google
    search to be much faster and less resource intensive with my XP boxes. So
    far, it appears to be true for my Vista Business OS as well, by quite a long
    shot at that.

    Almost like those piles of paper were constantly being stacked, shuffled and
    restacked, while preventing me from creating folders to organize and keep
    them in. =)

    Best Regards,

  7. #7
    alexz Guest

    Re: Windows Explorer is not responding - Is SP1 the fix?

    We had a very similar problem on Vista. Explorer would hang when we would
    try to delete or rename files. Disabling the Windows Search Service solved
    the problem for us as well.

    We could not stop the service even when we were logged in as an
    administrator. However, we disabled it on start up and then rebooted the
    computer. The service was stopped once rebooted and the problems disappeared.

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