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Windows can't open Add Printer (0x000000c1)

Vista Help


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  #1  
Old 05-10-2008
Member
 
Join Date: Oct 2008
Posts: 5
Windows can't open Add Printer (0x000000c1)

I have Vista Home Premium running on my laptop. I have an HP C5280 All-in-One printer on a desktop Vista machine. When I go through the control panel to printers and select "add printer", I get this error message:

Windows can't open Add Printer. Operation could not be completed (error 0x000000c1)

What is going on? Thanks!

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  #2  
Old 05-10-2008
Cari \(MS-MVP\)
 
Posts: n/a
Re: Windows can't open Add Printer (0x000000c1)

You have a bad driver in there somewhere:
http://aumha.org/a/stop.php#0xc1
--
Cari (MS-MVP) Printing & Imaging
www.coribright.com/windows

"akreiling" <akreiling.3gryzc@DoNotSpam.com> wrote in message
news:akreiling.3gryzc@DoNotSpam.com...
>
> I have Vista Home Premium running on my laptop. I have an HP C5280
> All-in-One printer on a desktop Vista machine. When I go through the
> control panel to printers and select "add printer", I get this error
> message:
>
> Windows can't open Add Printer. Operation could not be completed
> (error 0x000000c1)
>
> What is going on? Thanks!
>
>
> --
> akreiling
> ------------------------------------------------------------------------
> akreiling's Profile: http://forums.techarena.in/members/akreiling.htm
> View this thread: http://forums.techarena.in/vista-print-fax/1049501.htm
>
> http://forums.techarena.in
>


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  #3  
Old 05-10-2008
Member
 
Join Date: Oct 2008
Posts: 5
How do I get rid of the bad print driver?

Thanks
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  #4  
Old 08-10-2008
Hal Hostetler [MVP-P/I]
 
Posts: n/a
Re: Windows can't open Add Printer (0x000000c1)

http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm
How to clean up printer drivers

Hal
--
Hal Hostetler, CPBE -- hhh@kvoa.com
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com

"akreiling" <akreiling.3gt7fa@DoNotSpam.com> wrote in message
news:akreiling.3gt7fa@DoNotSpam.com...
>
> How do I get rid of the bad print driver?
>
> Thanks
>
>
> --
> akreiling
> ------------------------------------------------------------------------
> akreiling's Profile: http://forums.techarena.in/members/akreiling.htm
> View this thread: http://forums.techarena.in/vista-print-fax/1049502.htm
>
> http://forums.techarena.in
>


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  #5  
Old 08-10-2008
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Join Date: Oct 2008
Posts: 5
I have followed Bruce Sanderson's "Clean Printer Drivers" instructions (note: the script does not work on Vista but I followed his instructions on manually editing the registry) and I still get the same error message!

Any other suggestions?
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  #6  
Old 09-10-2008
Patrick C
 
Posts: n/a
Re: Windows can't open Add Printer (0x000000c1)

Hi akr, just wondering did you goto start-control panel-classic
view-printers then right click anywhere on a blank area and select-run as
administrator- then add printer?

"akreiling" <akreiling.3gyu7b@DoNotSpam.com> wrote in message
news:akreiling.3gyu7b@DoNotSpam.com...
>
> I have followed Bruce Sanderson's "Clean Printer Drivers" instructions
> (note: the script does not work on Vista but I followed his
> instructions on manually editing the registry) and I still get the same
> error message!
>
> Any other suggestions?
>
>
> --
> akreiling
> ------------------------------------------------------------------------
> akreiling's Profile: http://forums.techarena.in/members/akreiling.htm
> View this thread: http://forums.techarena.in/vista-print-fax/1049502.htm
>
> http://forums.techarena.in
>


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  #7  
Old 09-10-2008
Member
 
Join Date: Oct 2008
Posts: 5
Okay, I tried the run as... suggestion. This time I received a "printui.exe - Bad image" error message. It states: C:\Windows\system32\tcpmonui.dll is either not designed to run on Windows or it contains an error. Try installing the program again using the original installation media or contact your sys admin.

Hmm, where does the system get tcpmonui.dll ? Please don't say I have to reinstall Vista! *smile*

Amy
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  #8  
Old 10-10-2008
Alan Morris [MSFT]
 
Posts: n/a
Re: Windows can't open Add Printer (0x000000c1)

tcpmonui.dll is a Microsoft system file for the Standard TCP/IP port monitor

If your home machine is 64bit and you installed some vendor 32bit software,
it's possible they replaced the file without verifying the OS architecture.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.

"akreiling" <akreiling.3gzj7c@DoNotSpam.com> wrote in message
news:akreiling.3gzj7c@DoNotSpam.com...
>
> Okay, I tried the run as... suggestion. This time I received a
> "printui.exe - Bad image" error message. It states:
> C:\Windows\system32\tcpmonui.dll is either not designed to run on
> Windows or it contains an error. Try installing the program again
> using the original installation media or contact your sys admin.
>
> Hmm, where does the system get tcpmonui.dll ? Please don't say I have
> to reinstall Vista! *smile*
>
> Amy
>
>
> --
> akreiling
> ------------------------------------------------------------------------
> akreiling's Profile: http://forums.techarena.in/members/akreiling.htm
> View this thread: http://forums.techarena.in/vista-print-fax/1049502.htm
>
> http://forums.techarena.in
>



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  #9  
Old 10-10-2008
Patrick C
 
Posts: n/a
Re: Windows can't open Add Printer (0x000000c1)

Maybe you could try and do a system restore to a date earlier then when the
32 bit software was installed.

"Alan Morris [MSFT]" <alanmo@online.microsoft.com> wrote in message
news:OFl8CkjKJHA.2760@TK2MSFTNGP06.phx.gbl...
> tcpmonui.dll is a Microsoft system file for the Standard TCP/IP port
> monitor
>
> If your home machine is 64bit and you installed some vendor 32bit
> software, it's possible they replaced the file without verifying the OS
> architecture.
>
> --
> Alan Morris
> Windows Printing Team
> Search the Microsoft Knowledge Base here:
> http://support.microsoft.com/search/?adv=1
>
> This posting is provided "AS IS" with no warranties, and confers no
> rights.
>
> "akreiling" <akreiling.3gzj7c@DoNotSpam.com> wrote in message
> news:akreiling.3gzj7c@DoNotSpam.com...
>>
>> Okay, I tried the run as... suggestion. This time I received a
>> "printui.exe - Bad image" error message. It states:
>> C:\Windows\system32\tcpmonui.dll is either not designed to run on
>> Windows or it contains an error. Try installing the program again
>> using the original installation media or contact your sys admin.
>>
>> Hmm, where does the system get tcpmonui.dll ? Please don't say I have
>> to reinstall Vista! *smile*
>>
>> Amy
>>
>>
>> --
>> akreiling
>> ------------------------------------------------------------------------
>> akreiling's Profile: http://forums.techarena.in/members/akreiling.htm
>> View this thread: http://forums.techarena.in/vista-print-fax/1049502.htm
>>
>> http://forums.techarena.in
>>

>
>


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  #10  
Old 10-10-2008
Mr GRiM
 
Posts: n/a
Re: Windows can't open Add Printer (0x000000c1)


Did you install the original software and drivers that came with your
printer.


--
Mr GRiM
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  #11  
Old 13-10-2008
Member
 
Join Date: Oct 2008
Posts: 5
I have reinstalled the original drivers for the network printer. My computer is 32bit so perhaps I installed 64bit software by accident? Anyway, if I navigate via Networks to the printer name, I can add the printer. However, accessing the Add Printer dialog box still encounters the "Can't Add Printer" error message. I guess I have a corrupted tcpmonui.dll file.

Thanks for all your help!
Amy
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