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Thread: Windows can't open Add Printer (0x000000c1)

  1. #1
    Join Date
    Oct 2008
    Posts
    5

    Windows can't open Add Printer (0x000000c1)

    I have Vista Home Premium running on my laptop. I have an HP C5280 All-in-One printer on a desktop Vista machine. When I go through the control panel to printers and select "add printer", I get this error message:

    Windows can't open Add Printer. Operation could not be completed (error 0x000000c1)

    What is going on? Thanks!

  2. #2
    Cari \(MS-MVP\) Guest

    Re: Windows can't open Add Printer (0x000000c1)

    You have a bad driver in there somewhere:
    http://aumha.org/a/stop.php#0xc1
    --
    Cari (MS-MVP) Printing & Imaging
    www.coribright.com/windows

    "akreiling" <akreiling.3gryzc@DoNotSpam.com> wrote in message
    news:akreiling.3gryzc@DoNotSpam.com...
    >
    > I have Vista Home Premium running on my laptop. I have an HP C5280
    > All-in-One printer on a desktop Vista machine. When I go through the
    > control panel to printers and select "add printer", I get this error
    > message:
    >
    > Windows can't open Add Printer. Operation could not be completed
    > (error 0x000000c1)
    >
    > What is going on? Thanks!
    >
    >
    > --
    > akreiling
    > ------------------------------------------------------------------------
    > akreiling's Profile: http://forums.techarena.in/members/akreiling.htm
    > View this thread: http://forums.techarena.in/vista-print-fax/1049501.htm
    >
    > http://forums.techarena.in
    >



  3. #3
    Join Date
    Oct 2008
    Posts
    5
    How do I get rid of the bad print driver?

    Thanks

  4. #4
    Hal Hostetler [MVP-P/I] Guest

    Re: Windows can't open Add Printer (0x000000c1)

    http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm
    How to clean up printer drivers

    Hal
    --
    Hal Hostetler, CPBE -- hhh@kvoa.com
    Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
    http://www.kvoa.com -- "When News breaks, we fix it!"
    KVOA Television, Tucson, AZ. NBC Channel 4
    Still Cadillacin' - www.badnewsbluesband.com

    "akreiling" <akreiling.3gt7fa@DoNotSpam.com> wrote in message
    news:akreiling.3gt7fa@DoNotSpam.com...
    >
    > How do I get rid of the bad print driver?
    >
    > Thanks
    >
    >
    > --
    > akreiling
    > ------------------------------------------------------------------------
    > akreiling's Profile: http://forums.techarena.in/members/akreiling.htm
    > View this thread: http://forums.techarena.in/vista-print-fax/1049502.htm
    >
    > http://forums.techarena.in
    >



  5. #5
    Join Date
    Oct 2008
    Posts
    5
    I have followed Bruce Sanderson's "Clean Printer Drivers" instructions (note: the script does not work on Vista but I followed his instructions on manually editing the registry) and I still get the same error message!

    Any other suggestions?

  6. #6
    Patrick C Guest

    Re: Windows can't open Add Printer (0x000000c1)

    Hi akr, just wondering did you goto start-control panel-classic
    view-printers then right click anywhere on a blank area and select-run as
    administrator- then add printer?

    "akreiling" <akreiling.3gyu7b@DoNotSpam.com> wrote in message
    news:akreiling.3gyu7b@DoNotSpam.com...
    >
    > I have followed Bruce Sanderson's "Clean Printer Drivers" instructions
    > (note: the script does not work on Vista but I followed his
    > instructions on manually editing the registry) and I still get the same
    > error message!
    >
    > Any other suggestions?
    >
    >
    > --
    > akreiling
    > ------------------------------------------------------------------------
    > akreiling's Profile: http://forums.techarena.in/members/akreiling.htm
    > View this thread: http://forums.techarena.in/vista-print-fax/1049502.htm
    >
    > http://forums.techarena.in
    >



  7. #7
    Join Date
    Oct 2008
    Posts
    5
    Okay, I tried the run as... suggestion. This time I received a "printui.exe - Bad image" error message. It states: C:\Windows\system32\tcpmonui.dll is either not designed to run on Windows or it contains an error. Try installing the program again using the original installation media or contact your sys admin.

    Hmm, where does the system get tcpmonui.dll ? Please don't say I have to reinstall Vista! *smile*

    Amy

  8. #8
    Alan Morris [MSFT] Guest

    Re: Windows can't open Add Printer (0x000000c1)

    tcpmonui.dll is a Microsoft system file for the Standard TCP/IP port monitor

    If your home machine is 64bit and you installed some vendor 32bit software,
    it's possible they replaced the file without verifying the OS architecture.

    --
    Alan Morris
    Windows Printing Team
    Search the Microsoft Knowledge Base here:
    http://support.microsoft.com/search/?adv=1

    This posting is provided "AS IS" with no warranties, and confers no rights.

    "akreiling" <akreiling.3gzj7c@DoNotSpam.com> wrote in message
    news:akreiling.3gzj7c@DoNotSpam.com...
    >
    > Okay, I tried the run as... suggestion. This time I received a
    > "printui.exe - Bad image" error message. It states:
    > C:\Windows\system32\tcpmonui.dll is either not designed to run on
    > Windows or it contains an error. Try installing the program again
    > using the original installation media or contact your sys admin.
    >
    > Hmm, where does the system get tcpmonui.dll ? Please don't say I have
    > to reinstall Vista! *smile*
    >
    > Amy
    >
    >
    > --
    > akreiling
    > ------------------------------------------------------------------------
    > akreiling's Profile: http://forums.techarena.in/members/akreiling.htm
    > View this thread: http://forums.techarena.in/vista-print-fax/1049502.htm
    >
    > http://forums.techarena.in
    >




  9. #9
    Patrick C Guest

    Re: Windows can't open Add Printer (0x000000c1)

    Maybe you could try and do a system restore to a date earlier then when the
    32 bit software was installed.

    "Alan Morris [MSFT]" <alanmo@online.microsoft.com> wrote in message
    news:OFl8CkjKJHA.2760@TK2MSFTNGP06.phx.gbl...
    > tcpmonui.dll is a Microsoft system file for the Standard TCP/IP port
    > monitor
    >
    > If your home machine is 64bit and you installed some vendor 32bit
    > software, it's possible they replaced the file without verifying the OS
    > architecture.
    >
    > --
    > Alan Morris
    > Windows Printing Team
    > Search the Microsoft Knowledge Base here:
    > http://support.microsoft.com/search/?adv=1
    >
    > This posting is provided "AS IS" with no warranties, and confers no
    > rights.
    >
    > "akreiling" <akreiling.3gzj7c@DoNotSpam.com> wrote in message
    > news:akreiling.3gzj7c@DoNotSpam.com...
    >>
    >> Okay, I tried the run as... suggestion. This time I received a
    >> "printui.exe - Bad image" error message. It states:
    >> C:\Windows\system32\tcpmonui.dll is either not designed to run on
    >> Windows or it contains an error. Try installing the program again
    >> using the original installation media or contact your sys admin.
    >>
    >> Hmm, where does the system get tcpmonui.dll ? Please don't say I have
    >> to reinstall Vista! *smile*
    >>
    >> Amy
    >>
    >>
    >> --
    >> akreiling
    >> ------------------------------------------------------------------------
    >> akreiling's Profile: http://forums.techarena.in/members/akreiling.htm
    >> View this thread: http://forums.techarena.in/vista-print-fax/1049502.htm
    >>
    >> http://forums.techarena.in
    >>

    >
    >



  10. #10
    Mr GRiM Guest

    Re: Windows can't open Add Printer (0x000000c1)


    Did you install the original software and drivers that came with your
    printer.


    --
    Mr GRiM

  11. #11
    Join Date
    Oct 2008
    Posts
    5
    I have reinstalled the original drivers for the network printer. My computer is 32bit so perhaps I installed 64bit software by accident? Anyway, if I navigate via Networks to the printer name, I can add the printer. However, accessing the Add Printer dialog box still encounters the "Can't Add Printer" error message. I guess I have a corrupted tcpmonui.dll file.

    Thanks for all your help!
    Amy

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