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HELP!!!! Can't clear printer queue!

Vista Help


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  #1  
Old 11-09-2008
renman
 
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HELP!!!! Can't clear printer queue!


This vista platform is driving me crazy! I have had to remove my HP
7460 Photosmart twice, now its locked up again. To remove it, the queue
has to be cleared but I have a document that I can't get out. I have
tried to remove the software and it said that it would need to remove it
I gave it permission and it seemed like it removed it, but when I went
back to the printer to remove the printer it still won't let me because
it still has a doc. in the queue. I sure its locked up because of the
print queue. HELP!!!


--
renman

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  #2  
Old 11-09-2008
Cari \(MS-MVP\)
 
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Re: HELP!!!! Can't clear printer queue!

Control Panel, Printers, right click the printer in question and cancel all
documents in the queue.
-
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  #3  
Old 23-09-2008
imajem
 
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Re: HELP!!!! Can't clear printer queue!


Hi...I just removed onenote2007 software from this toshiba notebook and
that fixed my HP printer with the same problem as yours. Be sure to get
all of it!
Good luck....


--
imajem
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  #4  
Old 13-12-2008
JimK
 
Posts: n/a
Re: HELP!!!! Can't clear printer queue!

NO, THAT DOESN'T SOLVE THE PROBLEM! MS OneCare flags it as a problem; I
clear the print queue; then within hours the problem is reported again: "A
print job has been stuck in your printer queue for an extraordinarily long
time. This prevents you from printing other documents."

Printers: HP 1300, Adobe Acrobat ... plus MS Imagewriter and XPS Document
writer. I removed an HP color printer, thinking that was a problem, but it
didn't help.
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