Hi, I'm a very new user of this forum and haven't posted before, but
here goes (fingers crossed I get it right!) ....
I have a Toshiba Satellite Pro Laptop running Vista Business (SP1) &
M/S Office 2003. I have just started to get the following problem which
seems to occur when email starts to be downloaded, Outlook downloads the
first 5 or so the I get a 'blue screen of death', with the following
text - *Driver_IRQL_not_less_or_equal*
*STOP: 0x000000D1 (0x87800000, 0x00000002, 0x00000000,
0xA7F44970)*
*KmxCF.sys - Address A7F44970 base at A7F32000, Datestamp
47171068*
I had to photograph the BSOD to get this information becuase it whizzed
through it's physical memory dump in less than 3 seconds! Once the
machine is re-booted I can access Control Panel, Hard Disks, Printers &
some applications but as soon as I try to receive email (outlook 2003)
or connect to the internet it crashes - joy!
I've surfed to try and find some answers and come up with ideas but
nothing which is exactly the same as my error and no suggestions as to
how to fix this. One thread has suggested CA Security is the problem
(KmxCF.sys file) and yes, I'm running CA Security Suite 2008. I have
used this to run a virus and trojen check and come up with zero
problems, I have also checked for updates and mine is totally up to
date, as well as checking their site for details (none, as expected from
the CA site, they are useless at helping solve problems!)
Please, please can anyone help me - I'm now on the 8th BSOD today and
can't get to important work emails which I need to reply to. Help, help,
help please :confused:
Thanks
Sally
--
SallyW67
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