Mouse not recognized after reboot following the 04/08 patch

ok, I made it thru 2 reboots so far and no problems:
System- vista64 home premium, microsoft wheelmouse optical (USB)
Problem- after the patch on 04/08/2008 when I reboot I got new hardware
found message and driver instal failed. If I chose the ignore problem option,
the mouse quit working altogether.
How I fixed it. - In device manager under mouse and other pointing devices
it shows microsoft wheelmouse optical (usb) and the I installed the 64bit
intellipoint 6.2 drivers. Under Human interface devices in device manager it
listed either microsoft wheelmouse optical or microsoft 3-button mouse with
intelliEye(TM) Neither device manager entries ever showed a conflict (yellow
exclamation point).

Under the Human interface devices/3-button mouse I chose Properties, then
update driver, and then selected Browse my computer for driver Software,Then
selected Let me pick from a list of device drivers on my computer.
Chose Microsoft in the left pane, and chose HID-compliant consumer control
device in the right pane. Then Clicked Next.
I got the message that installing this device is not recommended because
windows cannot verify if it is compatible with your hardware Etc. Do you want
to install this device anyways?
I chose yes.
After a moment it installed the driver by itself, then got the message
Windows has finished installing the driver software for this device.
I closed out and rebooted twice to test it and no more, new hardware found
message on reboot.
I figured out this fix after assessing info from other threads, looking at
my mouse install on winxp machine under HID and mouse pointers. And process
of elimination with help from everyone. I don't know if it fixed it or just
confused vista enough not to error LoL!
After the fix the mouse shows the following drivers listed:
mouclass.sys
mouhid.sys
point64k.sys
And the HID-compliant consumer control device showed the folowing driver:
hidusb.sys

This all happened after the patch, and since so many people having usb
related problems at this same time I am assuming the patch was the culprit.
But in case it was caused by something else, some of the other programs that
I run more then I should are:
Windows Live One Care
CCleaner
Auslogics Speed Boost (deleted now)

On: Q6600@3.0, 8gig ram@1066,asus Maximus Formula motherboard, 1GB 8800gts
video, 4GB flash (readyboost), Vista64 Home Premium
Can't think of any other relevant info, I will monitor this thread for a few
more days if you have any questions.
Thank You Bob and others for your attention to my problem, I certainly
couldn't of fixed it without this board.
Good Luck All.



"SkyKnites" wrote:

> I got my mouse back, and it works. I just get this annoying new hardware
> found and driver instal has failed every time i reboot :/ My problem is
> definetly in the HID section and the driver for it. I have found the drivers
> in my c:\windows\system32\drivers folder. mouhid.sys amd mouclass.sys. I am
> using the intellipoint 6.2 driver for 64bit under "mice and pointing devices"
> in device manager. However when i try to load the drivers for the hid device
> section, vista64 doesn't allow me to pick a file for a driver and pointing to
> the folder results in the same driver not found.
> Also if i uninstall the device, and try to manually install hardware, mouse
> is not even an option, nor is it listed under microsoft.
> In other posts on other threads they suggest installing the mouse as hid
> compliant mouse, (which is the way it is on my winxp machine) but this is not
> a option for me that I have been able to find, but I think it would work if I
> could. But mice are not listed in the hardware wizard for me.
> Not sure why they want you to have your mouse loaded under 2 different
> devices but it's the same way on my winxp machine, under mice, and repeated
> under HID.
> Probably so they can get it to load before the OS while still using usb. I
> hate that my motherboard does not have a ps2 mouse port .
> "goose88" wrote:
>
> >
> > This is in response to *Mouse not recognized after reboot following the
> > 04/08 patch.* Ok the only way to get the mouse back is to uninstall the
> > update for window vista that is the only one that causes the problem. It
> > took half a day but that is the one once you restore and then hide that
> > one you are fine. That one you can not unistall by clicking you must
> > restore to before the update. Hope this helps all of you. Let me know if
> > there is a way to keep the update and the mouse. So I can unhide the
> > update. The update that causes my problem is (KB938371) Update window
> > vista.
> >
> >
> > --
> > goose88
> > Posted via http://www.vistaheads.com
> >
> >

Hi,

I have exactly the same problem as described here, i.e. no cordless mouse
and keyboard (Via usb). I run Vista x64 Ultimate which is in a dual boot with
XP x64, this means (discovered it today) that my restore points gets whiped
(see ms article 926185). Basically, I don't know how to unistall the update
causing the problem, (KB938371). Any hints?

"goose88" wrote:

>
> This is in response to *Mouse not recognized after reboot following the
> 04/08 patch.* Ok the only way to get the mouse back is to uninstall the
> update for window vista that is the only one that causes the problem. It
> took half a day but that is the one once you restore and then hide that
> one you are fine. That one you can not unistall by clicking you must
> restore to before the update. Hope this helps all of you. Let me know if
> there is a way to keep the update and the mouse. So I can unhide the
> update. The update that causes my problem is (KB938371) Update window
> vista.
>
>
> --
> goose88
> Posted via http://www.vistaheads.com
>
>

On Apr 9, 1:17*pm, SkyKnites <SkyKni...@discussions.microsoft.com>
wrote:
> I have a new system that has been working flawlessly til this patch. vista64
> home premium, and the offending device is a microsoft usb wheelmouse optical.
> Now when ever I reboot it says new hardware found and driver instillation
> failed. I downloaded and installed intellipoint 6.1 for 64bit. and device
> manager shows no conflict and if i just clear out of the error boxes it works
> fine. Just everytime I reboot it does same thing again. It in fact, it cannot
> even recognize the device it is trying to install drivers for which is whyi
> think it fails the driver update on reboot. I found out the hard way by
> telling vista to ignore the problem and it promptly disconnected the mouse
> altogether. I tried restoring to a point before the patch but it did not fix
> the problem. One of the patches warned that it cannot be removed , so my
> guess is that is what is causing the problem. Since this was just yesterday I
> kinda hope they will fix this patch, but I know I cannot rely on this wait
> and see tactic. Any ideas would be appreciated
> Thank You

Try a different USB port for now

On Apr 17, 9:19 am, nys...@gmail.com wrote:
> On Apr 9, 1:17 pm, SkyKnites <SkyKni...@discussions.microsoft.com>
> wrote:
>
> > I have a new system that has been working flawlessly til this patch. vista64
> > home premium, and the offending device is a microsoft usb wheelmouse optical.
> > Now when ever I reboot it says new hardware found and driver instillation
> > failed. I downloaded and installed intellipoint 6.1 for 64bit. and device
> > manager shows no conflict and if i just clear out of the error boxes it works
> > fine. Just everytime I reboot it does same thing again. It in fact, it cannot
> > even recognize the device it is trying to install drivers for which is why i
> > think it fails the driver update on reboot. I found out the hard way by
> > telling vista to ignore the problem and it promptly disconnected the mouse
> > altogether. I tried restoring to a point before the patch but it did not fix
> > the problem. One of the patches warned that it cannot be removed , so my
> > guess is that is what is causing the problem. Since this was just yesterday I
> > kinda hope they will fix this patch, but I know I cannot rely on this wait
> > and see tactic. Any ideas would be appreciated
> > Thank You
>
> Try a different USB port for now

I have a new 6 month old system running with no problems until the
patch. My system has a Bluetooth mouse with a built in Bluetooth card.
The mouse has failed and can no longer be recognized or paired.

The USP ports have no problems which leads me to believer the mouse
drivers (USB and Bluetooth) are disabled. It is a pain not having
access to a mouse.

I tried a System Restore with no results.

If anyone hears of a patch repair tell us.

On Apr 21, 10:47*am, wmcow...@sbcglobal.net wrote:
> On Apr 17, 9:19 am, nys...@gmail.com wrote:
>
>
>
>
>
> > On Apr 9, 1:17 pm, SkyKnites <SkyKni...@discussions.microsoft.com>
> > wrote:
>
> > > I have a new system that has been working flawlessly til this patch. vista64
> > > home premium, and the offending device is a microsoft usb wheelmouse optical.
> > > Now when ever I reboot it says new hardware found and driver instillation
> > > failed. I downloaded and installed intellipoint 6.1 for 64bit. and device
> > > manager shows no conflict and if i just clear out of the error boxes it works
> > > fine. Just everytime I reboot it does same thing again. It in fact, itcannot
> > > even recognize the device it is trying to install drivers for which iswhy i
> > > think it fails the driver update on reboot. I found out the hard way by
> > > telling vista to ignore the problem and it promptly disconnected the mouse
> > > altogether. I tried restoring to a point before the patch but it did not fix
> > > the problem. One of the patches warned that it cannot be removed , so my
> > > guess is that is what is causing the problem. Since this was just yesterday I
> > > kinda hope they will fix this patch, but I know I cannot rely on this wait
> > > and see tactic. Any ideas would be appreciated
> > > Thank You
>
> > Try a different USB port for now
>
> I have a new 6 month old system running with no problems until the
> patch. My system has a Bluetooth mouse with a built in Bluetooth card.
> The mouse has failed and can no longer be recognized or paired.
>
> The USP ports have no problems which leads me to believer the mouse
> drivers (USB and Bluetooth) are disabled. It is a pain not having
> access to a mouse.
>
> I tried a System Restore with no results.
>
> If anyone hears of a patch repair tell us.- Hide quoted text -
>
> - Show quoted text -

I just checked and if the update that is causing this is KB938371,
then MS says you cannot remove the update. It is intended to make SP1
uninstall more reliably. Has anyone with this issue gone ahead and
installed SP1 once they have the issue? I read in another forum that
it solved it for someone.

See http://support.microsoft.com/kb/938371 For MS information
Update removal information
You cannot remove this update.

On Apr 23, 6:01 pm, tliljenb...@gmail.com wrote:
> On Apr 21, 10:47 am, wmcow...@sbcglobal.net wrote:
>
>
>
> > On Apr 17, 9:19 am, nys...@gmail.com wrote:
>
> > > On Apr 9, 1:17 pm, SkyKnites <SkyKni...@discussions.microsoft.com>
> > > wrote:
>
> > > > I have a new system that has been working flawlessly til this patch. vista64
> > > > home premium, and the offending device is a microsoft usb wheelmouse optical.
> > > > Now when ever I reboot it says new hardware found and driver instillation
> > > > failed. I downloaded and installed intellipoint 6.1 for 64bit. and device
> > > > manager shows no conflict and if i just clear out of the error boxes it works
> > > > fine. Just everytime I reboot it does same thing again. It in fact, it cannot
> > > > even recognize the device it is trying to install drivers for which is why i
> > > > think it fails the driver update on reboot. I found out the hard way by
> > > > telling vista to ignore the problem and it promptly disconnected the mouse
> > > > altogether. I tried restoring to a point before the patch but it did not fix
> > > > the problem. One of the patches warned that it cannot be removed , so my
> > > > guess is that is what is causing the problem. Since this was just yesterday I
> > > > kinda hope they will fix this patch, but I know I cannot rely on this wait
> > > > and see tactic. Any ideas would be appreciated
> > > > Thank You
>
> > > Try a different USB port for now
>
> > I have a new 6 month old system running with no problems until the
> > patch. My system has a Bluetooth mouse with a built in Bluetooth card.
> > The mouse has failed and can no longer be recognized or paired.
>
> > The USP ports have no problems which leads me to believer the mouse
> > drivers (USB and Bluetooth) are disabled. It is a pain not having
> > access to a mouse.
>
> > I tried a System Restore with no results.
>
> > If anyone hears of a patch repair tell us.- Hide quoted text -
>
> > - Show quoted text -
>
> I just checked and if the update that is causing this is KB938371,
> then MS says you cannot remove the update. It is intended to make SP1
> uninstall more reliably. Has anyone with this issue gone ahead and
> installed SP1 once they have the issue? I read in another forum that
> it solved it for someone.
>
> Seehttp://support.microsoft.com/kb/938371For MS information
> Update removal information
> You cannot remove this update.

I decided to try to reinstall SP1, but received a message that it is
already installed. There was no way to continue so I stopped.

To reinstall SP1 you would first have to uninstall it. If SP1 came
preinstalled on your computer then it is integrated with the rest of the OS
and there would be no way to uninstall (because it was not installed
separately in the first place).
<wmcowdin@sbcglobal.net> wrote in message
news:b1c6a221-0b83-4fab-8dac-164113f155db@l28g2000prd.googlegroups.com...
> On Apr 23, 6:01 pm, tliljenb...@gmail.com wrote:
>> On Apr 21, 10:47 am, wmcow...@sbcglobal.net wrote:
>>
>>
>>
>> > On Apr 17, 9:19 am, nys...@gmail.com wrote:
>>
>> > > On Apr 9, 1:17 pm, SkyKnites <SkyKni...@discussions.microsoft.com>
>> > > wrote:
>>
>> > > > I have a new system that has been working flawlessly til this
>> > > > patch. vista64
>> > > > home premium, and the offending device is a microsoft usb
>> > > > wheelmouse optical.
>> > > > Now when ever I reboot it says new hardware found and driver
>> > > > instillation
>> > > > failed. I downloaded and installed intellipoint 6.1 for 64bit. and
>> > > > device
>> > > > manager shows no conflict and if i just clear out of the error
>> > > > boxes it works
>> > > > fine. Just everytime I reboot it does same thing again. It in fact,
>> > > > it cannot
>> > > > even recognize the device it is trying to install drivers for which
>> > > > is why i
>> > > > think it fails the driver update on reboot. I found out the hard
>> > > > way by
>> > > > telling vista to ignore the problem and it promptly disconnected
>> > > > the mouse
>> > > > altogether. I tried restoring to a point before the patch but it
>> > > > did not fix
>> > > > the problem. One of the patches warned that it cannot be removed ,
>> > > > so my
>> > > > guess is that is what is causing the problem. Since this was just
>> > > > yesterday I
>> > > > kinda hope they will fix this patch, but I know I cannot rely on
>> > > > this wait
>> > > > and see tactic. Any ideas would be appreciated
>> > > > Thank You
>>
>> > > Try a different USB port for now
>>
>> > I have a new 6 month old system running with no problems until the
>> > patch. My system has a Bluetooth mouse with a built in Bluetooth card.
>> > The mouse has failed and can no longer be recognized or paired.
>>
>> > The USP ports have no problems which leads me to believer the mouse
>> > drivers (USB and Bluetooth) are disabled. It is a pain not having
>> > access to a mouse.
>>
>> > I tried a System Restore with no results.
>>
>> > If anyone hears of a patch repair tell us.- Hide quoted text -
>>
>> > - Show quoted text -
>>
>> I just checked and if the update that is causing this is KB938371,
>> then MS says you cannot remove the update. It is intended to make SP1
>> uninstall more reliably. Has anyone with this issue gone ahead and
>> installed SP1 once they have the issue? I read in another forum that
>> it solved it for someone.
>>
>> Seehttp://support.microsoft.com/kb/938371For MS information
>> Update removal information
>> You cannot remove this update.
>
> I decided to try to reinstall SP1, but received a message that it is
> already installed. There was no way to continue so I stopped.