igfx drive stopped responding

[tekietek]

I hope I'm posting in the right place, but I'm going crazy trying to find out how to fix my stupid computer. Like so many, I've had nothing but trouble with this Vista. I would never have bought it, but it was all they were selling.

Anyway, here is what is going on:

I have an HP PC Media Center m7760n running Vista Home Premium (32 bits). I purchased this Media center because I'm a big photo/video buff, and I figured this would be the best PC for me (yeah right!)

Anyway, I cannot use Windows Movie maker for my videos.. It crashes because of some random program I don't even have on my computer. So, I purchased Roxio's Easy Media Creator Suite 9 (Vista Compatible -- yeah right)

After fixing a few issues with that, I thought I was all set. Now, whenever I try editing videos, my computer screen goes black and my PC beeps. It will come back for a second, disappear, and beep some more. I get an error message that says my igfx drive has stopped working, and yada yada.

I've researched the issue.

Apparently this happens a lot to people who play to war of the warcraft. Supposedly, all I need is to update my igfx drive, and I'll be all set? So I track down the update for my Intel 82945G express Chipset Family Card-majiig (http://support.intel.com/support/gra.../CS-023621.htm) and it tells me it's not validated for my computer.

I have no idea what else to do. Microsoft's Amazing problem resolver has no solutions, and I can't find anything like this online (minus the War of the Warcraft thing). While Searching through my Problem solver program, I found this--(below)

Not sure what it means, but googling it brought me here, so I figured I'd try it out. Please let me know if there is anything I can do :)


Description
A problem with your video hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033

Files that help describe the problem (some files may no longer be available)
WD-20070531-2151-02.dmp
sysdata.xml
Version.txt

View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

Extra information about the problem
BCCode: 117
BCP1: 88C9FD30
BCP2: 8C0253D0
BCP3: 0000000E
BCP4: 00000000
OS Version: 6_0_6000
Service Pack: 0_0
Product: 768_1
Server information: e3772240-605b-45e1-a36f-f023ef49b3c3

tekieted,

Several people have posted here with that BCCode 117 error. I've also used
google to search on this error code, and the only information I could find
leads me to believe that a BCCode is always related to a driver problem.
There are numbers other than 117 BCCode errors; e.g., 117 is not the only
such code error number. Even so, that fact doesn't matter, as it's likely
always some type of driver error, as best I could figure out. I'm no expert
in this field.

I've further concluded that the bad driver likely is an unsigned driver
installed on your computer along with some vendor's hardware or software, or
both. An unsigned driver means that it hasn't been tested by Microsoft to
verify that it's compatible with Vista. In other words, it's like not having
been signed off on by Microsoft (my way of looking at it).

So, how do you go about trying to find that offending driver? Vista
includes a utility that can search your hard driver looking for unsigned
drivers. That's a good way to get started in tracking down this problem.
Here is how you do it: Click on Start and then on Run. In the space
provided, enter: sigverif.exe and click on OK.

The utility will run and display all unsigned drivers it finds. Look it
over to see whether you notice something suspicious. This process isn't
easy, because what is suspicious? That's the crux of the effort. You have
to figure it out. You may get lucky and spot something because some vendors
use some letters in the names of their drivers which can identify the vendor.
For example, ATI (the video card maker) most often includes the letters ati
in their file names, thusly: atitool.sys (an actual example). But it's not
always that easy. Again, google can be used.

Another approach is to ask yourself whether this condition started after
some change you made, such as after installing some software, or after
installing some hardware along with its drivers. You get the idea. Take a
shot at it and see how you do. This likely is not a Vista issue, but rather
something incompatible with Vista running on your computer. That's been our
experience up to now.

Let us know what you find. Someone here may be able to be of further
assistance.

[tekietek]

Did you get mixed up? This is the same post that you made just below. I
responded the earlier post, and I'm doing research to discover more about
this error. BCCode stands for "Bug Check Code." It's supposedly the same
type of error that's called Stop Code. Anyway, I looking at the following
site:

http://aumha.org/a/stop.htm

Take a look so that you know what I'm researching in order to help you get
to the bottom of this. Oh, and you don't need to double post. I'm on top of
this. You need to relax and have faith. These things can take time.

tekietek,

Good morning. I'm still trying to find some specific, rather than general,
explanation for your situation. Can I ask you to go back to your original
post where we can continue this exchange?

My original questions are posted there, and thus it's best to continue at
that post. If someone else would like to chime in, he can use this post so
that we don't have to talk over each other, thus putting this 2nd post to
some use. Anyone care to address this?

tekieted,

Hi. Have you had a chance to think about the questions asked in my first
response? If you have, or even it not, tell me what you think. Feedback is
essential in this area.

I have one more request to make of you. I can't find anything that tells me
what BCCode 117 means, specifically. Generally a BCCode indicates a driver
issue, but the various code numbers have specific meaning. As best as I can
tell, the BCCode is the same as a Stop code. Here is what I need to know
from you:

Please look at Event Viewer (right click Computer, select Manage, then
unfold Event Viewer). What I would like to know is whether you can find a
Stop code there. A stop code looks like this: Stop: 0x0000000x (where x may
represent a number and where 0s may include a number(s). If you find such a
code, I can then search on that code, since I can't find anything on 117.

Just review the various reports in Event Viewer to try to find a Stop code.
You may need to check the Properties (right click an entry, select
Properties) of some error message to get the full story. Can you do that?
Please post back.

[tekietek]

Thank you--Sorry I didn't get a chance to respond last night.

I went to the HP website and found another driver update. I was so happy, but when my computer started beeping at me again, I was just so frustrated I had to walk away.

I haven't yet killed my PC. Haha!

I did run that scan thing, and the only thing that popped up was avgclean.sys--that's the antispyware? Is it possible that could be affecting my video card driver?

[tekietek]

I'm in the event viewer, but I'm not entirely sure what I'm looking for..

On the left side, there is the Event Viewer (Local) menu with the directories. I've typped them out below, to make sure I'm in the right place. I think these are where I should be looking--any one in specific? I will keep looking :)


Custom Views
> Administrative Events

Windows Logs
>Application
>Security
>Setup
>System
>Forwarded Events

Applications and Services Log
>DFS Replication
>Hardware Events
>IntelDH
>Internet Explorer
>Key Management service
>Media Center
>>>Microsoft >>Windows >>A whole bunch

Subscriptions

[tekietek]

Originally Posted by freddy

tekietek,
Did you get mixed up?

No... Sorry. I don't know what's going on. This morning I posted a reply asking if I was in the right place to do that thing you told me--don't know what happened to it?

Anyway, I think I found it what you were looking for... Under Intel, there are 52 Warnings and 104 "Information"s
All the Warnings are Event ID 17, and the Infos are 18, 16, and 0. Below is a copy of one of the 17s

----------


System

- Provider

[ Name] CCU_Engine



- EventID 17

[ Qualifiers] 0

Level 3

Task 0

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2007-05-15T04:03:54.000Z

EventRecordID 112

Channel IntelDH

Computer Mothership2

Security


- EventData

CCUEngine::CheckPlatformReadiness detected Unsupported Platform

tekietek,

Thanks for responding. No, I doubt avgclean.sys is the cause of the
problem. But, just to make sure, can you stop AVG from running just to
confirm?

If you'd like to try something that doesn't require troubleshooting, try to
recall what you installed before the crashes started and uninstall it.
You're system hasn't been crashing all along, has it?

You said something about having problems with Roxio. Was your computer
crashing before installing Roxio? If not, uninstall Roxio to check whether
that is causing the issue.

Your video card can crash for various reasons, including bad video card, bad
video card drivers, and some other program and/or driver. When the latter
happens, it only appears that the video card is the problem, but it's only
the symptom. So, it's sometimes hard to tell. That's why there is this
approach called troubleshooting. There is also the approach called guessing,
which sometimes is the only thing that you can do.

Just bear with it. I'm sure we'll get to the bottom of it. Post back, and
keep your chin up.

[tekietek]

Haha, I'm trying. This PC has just been one thing after the next. I'm surprised I haven't tossed it out a window, yet.

The problem only occurs when I try editing a video in my Videowave program (Roxio Software). Again, I had to purchase this software to edit my movies because I can't edit them with Windows Movie Maker... That crashes for a totally separate issue.

It's got to be a conflict between the program and the driver. I was hoping there'd be some way to fix it, but I think I need to get a new graphics card. I believe there is an open slot, but I hate opening up PCs.

How can I correct the AVG thing?

tekietek,

I'd speculate that the AVG is of no concern in this matter. If it was the
problem, it would have been crashing you computer all along. That's my logic
anyway.

I would also conclude that your video card is not the problem. If it were,
same logic as above.

That leaves the only unresolved question: When did your computer start
crashing? Focus on that. Was it after you installed Roxio? We need to put
that question to rest before we can move ahead.

I'm sure there is a way of fixing this, but you need to focus on my
questions. I'm not there, so you need to be my eyes. All my questions are
unanswered. Post back.

[tekietek]

I'm sorry. I thought I answered that already.

Yes, the crashes started AFTER the installation of Roxio Easy Media Creator Suite 9. This software includes a video editing program called Videowave. It is when I work with this software the crashes occur.

tekietek,

The fact that the crashes occurred after you started using Roxio is a good
indication that that's your problem. Try uninstalling Roxio to see whether
that act resolves your problem.

If the crashes stop, then you can conclude that Roxio has a compatibility
problem with Vista. To resolve that issue, contact Roxio or participate in a
user forum there at the Roxio site to see whether this issue has been
addressed. Other users should know. Post back.

[tekietek]

That was where I started my quest, and unfortunately, no one knows. They suggested I try updating my driver. Thanks for all the help, though :)

:: sigh ::

tekietek,

OK, if you want to try installing the graphics driver, it's located here:

http://h10025.www1.hp.com/ewfrf/wc/s... 39302&lang=en

I have no idea whether that driver is any different than the one you have or
whether it will fix the problem you have. Try it and find out.