Driver for Cd/DVD-RW drive not working

My CD/DVD frive stopped working, and i got this error message in the
properties:

Windows cannot load the device driver for this hardware. The driver may be
corrupted or missing. (Code 39)

What's wrong?

I have a Toshiba Satellite. My Pioneer DVD-RW DVR-K17A ATA worked fine for
two days. Now, it no longer recognizes the CD Rom drive at all and when I go
to check the device I get "Windows cannot load the device driver for this
hardware. The driver may be corrupted or missing. (Code 39)"

I see that others are reporting this same problem with other types of DVD
drives.

After two hours on customer service (Toshiba sucks with that!) the only
answer was to restore back to when it worked, which of course was some 48
hours and 12 disks and tons of data ago.

What to do? Please, the answer can not be re install the system.....



"grimface_87" wrote:

> My CD/DVD frive stopped working, and i got this error message in the
> properties:
>
> Windows cannot load the device driver for this hardware. The driver may be
> corrupted or missing. (Code 39)
>
> What's wrong?

>I have a Toshiba Satellite. My Pioneer DVD-RW DVR-K17A ATA worked fine for
>two days. Now, it no longer recognizes the CD Rom drive at all and when I go
>to check the device I get "Windows cannot load the device driver for this
>hardware. The driver may be corrupted or missing. (Code 39)"
Try going into device manager, deleting the drive (device) altogether,
and rebooting. Hopefully the drive will be detected properly.

grimface_87 wrote:
> My CD/DVD drive stopped working, and i got this error message in the
> properties:
>
> Windows cannot load the device driver for this hardware. The driver may be
> corrupted or missing. (Code 39)

This trick works for USB drivers, so it might also work for your
problem. Even if it doesn't help, at least it won't hurt:

Delete C:\windows\inf\INFCACHE.1 which may be corrupt. The only trick
is that you must edit the file permissions to give Full Control to the
Users group before you will be allowed to delete it.

I solved my similar problem applying the method 1 from the microsoft art
320553
good luck
"grimface_87" <grimface_87@discussions.microsoft.com> escribió en el mensaje
de noticias news:9C3362C1-D995-46F0-B50E-E2F517347533@microsoft.com...
> My CD/DVD frive stopped working, and i got this error message in the
> properties:
>
> Windows cannot load the device driver for this hardware. The driver may be
> corrupted or missing. (Code 39)
>
> What's wrong?

Also check to see if you have DVD RAM driver instaled if its a Toshiba. That
driver can cause some nasty problems to occur with Vista. Uninstall the
driver if its there. I have a Toshiba as well.

"grimface_87" <grimface_87@discussions.microsoft.com> wrote in message
news:9C3362C1-D995-46F0-B50E-E2F517347533@microsoft.com...
> My CD/DVD frive stopped working, and i got this error message in the
> properties:
>
> Windows cannot load the device driver for this hardware. The driver may be
> corrupted or missing. (Code 39)
>
> What's wrong?

This fix (320553, method 1) solved two problems: Both DVD and CD/RW
magically reappeared, and my problem with shutdown (spinning endlessly) went
away. This is one to keep in your back pocket.
--
TSP


"grimface_87" wrote:

> My CD/DVD frive stopped working, and i got this error message in the
> properties:
>
> Windows cannot load the device driver for this hardware. The driver may be
> corrupted or missing. (Code 39)
>
> What's wrong?

Help!!! I wound up with this same problem all of a sudden. Didn't realize
when it happened until I tried to run a cd my daughter sent me. What is this
"fix 320553"? Where do I find it? I am not very hi tech and don't want to
ruin anything else on my computer, makes me nervous. Thanks for anyone out
there that can help me. Patricia

"teapat" wrote:

> This fix (320553, method 1) solved two problems: Both DVD and CD/RW
> magically reappeared, and my problem with shutdown (spinning endlessly) went
> away. This is one to keep in your back pocket.
> --
> TSP
>
>
> "grimface_87" wrote:
>
> > My CD/DVD frive stopped working, and i got this error message in the
> > properties:
> >
> > Windows cannot load the device driver for this hardware. The driver may be
> > corrupted or missing. (Code 39)
> >
> > What's wrong?

From Microsoft.... this takes about 5 minutes to do...

Method 2: Manually delete the registry entries
Important This article contains information about how to modify the
registry. Make sure that you back up the registry before you modify it. Make
sure that you know how to restore the registry if a problem occurs. For more
information about how to back up, restore, and modify the registry, click the
following article number to view the article in the Microsoft Knowledge Base:
256986 (http://support.microsoft.com/kb/256986/) Description of the
Microsoft Windows registry
Warning Serious problems might occur if you modify the registry incorrectly
by using Registry Editor or by using another method. These problems might
require that you reinstall the operating system. Microsoft cannot guarantee
that these problems can be solved. Modify the registry at your own risk.Log
on to Windows by using an account that has administrator rights and
permissions. Then, follow these steps.
Step 1: Start Registry Editor
Click Start, click Run, type regedit, and then click OK. Registry Editor
starts.
Step 2: Delete the UpperFilters registry entry
1. In Registry Editor, expand My Computer, and then expand
HKEY_LOCAL_MACHINE.
2. Expand SYSTEM, and then expand CurrentControlSet.
3. Expand Control, and then expand Class.
4. Under Class, click {4D36E965-E325-11CE-BFC1-08002BE10318}.
5. In the right pane (topic area), click UpperFilters.

Note An UpperFilters.bak registry entry may also appear. To delete the
UpperFilters registry entry, you must click UpperFilters and not
UpperFilters.bak.
6. On the Edit menu, click Delete.
7. When you receive the following message, click Yes to confirm the deletion
of the UpperFilters registry entry:
Are you sure you want to delete this value?
The UpperFilters registry entry is removed from the
{4D36E965-E325-11CE-BFC1-08002BE10318} registry subkey.

Note Do not exit Registry Editor. You must have this program for the next
step.
Step 3: Delete the LowerFilters registry entry
1. In Registry Editor, expand My Computer, and then expand
HKEY_LOCAL_MACHINE.
2. Expand SYSTEM, and then expand CurrentControlSet.
3. Expand Control, and then expand Class.
4. Under Class, click {4D36E965-E325-11CE-BFC1-08002BE10318}.
5. In the right pane (topic area), click LowerFilters.

Note An LowerFilters.bak registry entry may also appear. To delete the
LowerFilters registry entry, you must click LowerFilters and not
LowerFilters.bak.
6. On the Edit menu, click Delete.
7. When you receive the following message, click Yes to confirm the deletion
of the LowerFilters registry entry:
Are you sure you want to delete this value?
The LowerFilters registry entry is removed from the
{4D36E965-E325-11CE-BFC1-08002BE10318} registry subkey.
8. Exit Registry Editor.

Step 4: Restart the computer
If a CD recording program no longer works after you restart the computer,
you must reinstall the CD recording program.
Back to the top


--
TSP


"PatriciaMae" wrote:

> Help!!! I wound up with this same problem all of a sudden. Didn't realize
> when it happened until I tried to run a cd my daughter sent me. What is this
> "fix 320553"? Where do I find it? I am not very hi tech and don't want to
> ruin anything else on my computer, makes me nervous. Thanks for anyone out
> there that can help me. Patricia
>
> "teapat" wrote:
>
> > This fix (320553, method 1) solved two problems: Both DVD and CD/RW
> > magically reappeared, and my problem with shutdown (spinning endlessly) went
> > away. This is one to keep in your back pocket.
> > --
> > TSP
> >
> >
> > "grimface_87" wrote:
> >
> > > My CD/DVD frive stopped working, and i got this error message in the
> > > properties:
> > >
> > > Windows cannot load the device driver for this hardware. The driver may be
> > > corrupted or missing. (Code 39)
> > >
> > > What's wrong?

that what i have on my cd/dvd drive how do i get it working agian
--
xxxthanksxxx


"grimface_87" wrote:

> My CD/DVD frive stopped working, and i got this error message in the
> properties:
>
> Windows cannot load the device driver for this hardware. The driver may be
> corrupted or missing. (Code 39)
>
> What's wrong?

im havin the same problem aswell
i have a fujitsu siemens li 1818.Windows cannot load the device driver for
this hardware. The driver may be corrupted or missing. (Code 39)

the problem occured when i was trying to install a webcam,then found out it
wasnt compatible with vista.

help me

"teapat" wrote:

> From Microsoft.... this takes about 5 minutes to do...
>
> Method 2: Manually delete the registry entries
> Important This article contains information about how to modify the
> registry. Make sure that you back up the registry before you modify it. Make
> sure that you know how to restore the registry if a problem occurs. For more
> information about how to back up, restore, and modify the registry, click the
> following article number to view the article in the Microsoft Knowledge Base:
> 256986 (http://support.microsoft.com/kb/256986/) Description of the
> Microsoft Windows registry
> Warning Serious problems might occur if you modify the registry incorrectly
> by using Registry Editor or by using another method. These problems might
> require that you reinstall the operating system. Microsoft cannot guarantee
> that these problems can be solved. Modify the registry at your own risk.Log
> on to Windows by using an account that has administrator rights and
> permissions. Then, follow these steps.
> Step 1: Start Registry Editor
> Click Start, click Run, type regedit, and then click OK. Registry Editor
> starts.
> Step 2: Delete the UpperFilters registry entry
> 1. In Registry Editor, expand My Computer, and then expand
> HKEY_LOCAL_MACHINE.
> 2. Expand SYSTEM, and then expand CurrentControlSet.
> 3. Expand Control, and then expand Class.
> 4. Under Class, click {4D36E965-E325-11CE-BFC1-08002BE10318}.
> 5. In the right pane (topic area), click UpperFilters.
>
> Note An UpperFilters.bak registry entry may also appear. To delete the
> UpperFilters registry entry, you must click UpperFilters and not
> UpperFilters.bak.
> 6. On the Edit menu, click Delete.
> 7. When you receive the following message, click Yes to confirm the deletion
> of the UpperFilters registry entry:
> Are you sure you want to delete this value?
> The UpperFilters registry entry is removed from the
> {4D36E965-E325-11CE-BFC1-08002BE10318} registry subkey.
>
> Note Do not exit Registry Editor. You must have this program for the next
> step.
> Step 3: Delete the LowerFilters registry entry
> 1. In Registry Editor, expand My Computer, and then expand
> HKEY_LOCAL_MACHINE.
> 2. Expand SYSTEM, and then expand CurrentControlSet.
> 3. Expand Control, and then expand Class.
> 4. Under Class, click {4D36E965-E325-11CE-BFC1-08002BE10318}.
> 5. In the right pane (topic area), click LowerFilters.
>
> Note An LowerFilters.bak registry entry may also appear. To delete the
> LowerFilters registry entry, you must click LowerFilters and not
> LowerFilters.bak.
> 6. On the Edit menu, click Delete.
> 7. When you receive the following message, click Yes to confirm the deletion
> of the LowerFilters registry entry:
> Are you sure you want to delete this value?
> The LowerFilters registry entry is removed from the
> {4D36E965-E325-11CE-BFC1-08002BE10318} registry subkey.
> 8. Exit Registry Editor.
>
> Step 4: Restart the computer
> If a CD recording program no longer works after you restart the computer,
> you must reinstall the CD recording program.
> Back to the top
>
>
> --
> TSP
>
>
> "PatriciaMae" wrote:
>
> > Help!!! I wound up with this same problem all of a sudden. Didn't realize
> > when it happened until I tried to run a cd my daughter sent me. What is this
> > "fix 320553"? Where do I find it? I am not very hi tech and don't want to
> > ruin anything else on my computer, makes me nervous. Thanks for anyone out
> > there that can help me. Patricia
> >
> > "teapat" wrote:
> >
> > > This fix (320553, method 1) solved two problems: Both DVD and CD/RW
> > > magically reappeared, and my problem with shutdown (spinning endlessly) went
> > > away. This is one to keep in your back pocket.
> > > --
> > > TSP
> > >
> > >
> > > "grimface_87" wrote:
> > >
> > > > My CD/DVD frive stopped working, and i got this error message in the
> > > > properties:
> > > >
> > > > Windows cannot load the device driver for this hardware. The driver may be
> > > > corrupted or missing. (Code 39)
> > > >
> > > > What's wrong?

class doesn't show up after control- getting video enum
"teapat" wrote:

> From Microsoft.... this takes about 5 minutes to do...
>
> Method 2: Manually delete the registry entries
> Important This article contains information about how to modify the
> registry. Make sure that you back up the registry before you modify it. Make
> sure that you know how to restore the registry if a problem occurs. For more
> information about how to back up, restore, and modify the registry, click the
> following article number to view the article in the Microsoft Knowledge Base:
> 256986 (http://support.microsoft.com/kb/256986/) Description of the
> Microsoft Windows registry
> Warning Serious problems might occur if you modify the registry incorrectly
> by using Registry Editor or by using another method. These problems might
> require that you reinstall the operating system. Microsoft cannot guarantee
> that these problems can be solved. Modify the registry at your own risk.Log
> on to Windows by using an account that has administrator rights and
> permissions. Then, follow these steps.
> Step 1: Start Registry Editor
> Click Start, click Run, type regedit, and then click OK. Registry Editor
> starts.
> Step 2: Delete the UpperFilters registry entry
> 1. In Registry Editor, expand My Computer, and then expand
> HKEY_LOCAL_MACHINE.
> 2. Expand SYSTEM, and then expand CurrentControlSet.
> 3. Expand Control, and then expand Class.
> 4. Under Class, click {4D36E965-E325-11CE-BFC1-08002BE10318}.
> 5. In the right pane (topic area), click UpperFilters.
>
> Note An UpperFilters.bak registry entry may also appear. To delete the
> UpperFilters registry entry, you must click UpperFilters and not
> UpperFilters.bak.
> 6. On the Edit menu, click Delete.
> 7. When you receive the following message, click Yes to confirm the deletion
> of the UpperFilters registry entry:
> Are you sure you want to delete this value?
> The UpperFilters registry entry is removed from the
> {4D36E965-E325-11CE-BFC1-08002BE10318} registry subkey.
>
> Note Do not exit Registry Editor. You must have this program for the next
> step.
> Step 3: Delete the LowerFilters registry entry
> 1. In Registry Editor, expand My Computer, and then expand
> HKEY_LOCAL_MACHINE.
> 2. Expand SYSTEM, and then expand CurrentControlSet.
> 3. Expand Control, and then expand Class.
> 4. Under Class, click {4D36E965-E325-11CE-BFC1-08002BE10318}.
> 5. In the right pane (topic area), click LowerFilters.
>
> Note An LowerFilters.bak registry entry may also appear. To delete the
> LowerFilters registry entry, you must click LowerFilters and not
> LowerFilters.bak.
> 6. On the Edit menu, click Delete.
> 7. When you receive the following message, click Yes to confirm the deletion
> of the LowerFilters registry entry:
> Are you sure you want to delete this value?
> The LowerFilters registry entry is removed from the
> {4D36E965-E325-11CE-BFC1-08002BE10318} registry subkey.
> 8. Exit Registry Editor.
>
> Step 4: Restart the computer
> If a CD recording program no longer works after you restart the computer,
> you must reinstall the CD recording program.
> Back to the top
>
>
> --
> TSP
>
>
> "PatriciaMae" wrote:
>
> > Help!!! I wound up with this same problem all of a sudden. Didn't realize
> > when it happened until I tried to run a cd my daughter sent me. What is this
> > "fix 320553"? Where do I find it? I am not very hi tech and don't want to
> > ruin anything else on my computer, makes me nervous. Thanks for anyone out
> > there that can help me. Patricia
> >
> > "teapat" wrote:
> >
> > > This fix (320553, method 1) solved two problems: Both DVD and CD/RW
> > > magically reappeared, and my problem with shutdown (spinning endlessly) went
> > > away. This is one to keep in your back pocket.
> > > --
> > > TSP
> > >
> > >
> > > "grimface_87" wrote:
> > >
> > > > My CD/DVD frive stopped working, and i got this error message in the
> > > > properties:
> > > >
> > > > Windows cannot load the device driver for this hardware. The driver may be
> > > > corrupted or missing. (Code 39)
> > > >
> > > > What's wrong?

the solution from teapat worked, thanks


--
rgabel01

I noticed that the method you told PatriciaMae about Method 2 instead of
Method 1. Is that because Method 1 is harder? I am having the same problem
with my computer and can't figure out how to fix it. Thanks.

"teapat" wrote:

> From Microsoft.... this takes about 5 minutes to do...
>
> Method 2: Manually delete the registry entries
> Important This article contains information about how to modify the
> registry. Make sure that you back up the registry before you modify it. Make
> sure that you know how to restore the registry if a problem occurs. For more
> information about how to back up, restore, and modify the registry, click the
> following article number to view the article in the Microsoft Knowledge Base:
> 256986 (http://support.microsoft.com/kb/256986/) Description of the
> Microsoft Windows registry
> Warning Serious problems might occur if you modify the registry incorrectly
> by using Registry Editor or by using another method. These problems might
> require that you reinstall the operating system. Microsoft cannot guarantee
> that these problems can be solved. Modify the registry at your own risk.Log
> on to Windows by using an account that has administrator rights and
> permissions. Then, follow these steps.
> Step 1: Start Registry Editor
> Click Start, click Run, type regedit, and then click OK. Registry Editor
> starts.
> Step 2: Delete the UpperFilters registry entry
> 1. In Registry Editor, expand My Computer, and then expand
> HKEY_LOCAL_MACHINE.
> 2. Expand SYSTEM, and then expand CurrentControlSet.
> 3. Expand Control, and then expand Class.
> 4. Under Class, click {4D36E965-E325-11CE-BFC1-08002BE10318}.
> 5. In the right pane (topic area), click UpperFilters.
>
> Note An UpperFilters.bak registry entry may also appear. To delete the
> UpperFilters registry entry, you must click UpperFilters and not
> UpperFilters.bak.
> 6. On the Edit menu, click Delete.
> 7. When you receive the following message, click Yes to confirm the deletion
> of the UpperFilters registry entry:
> Are you sure you want to delete this value?
> The UpperFilters registry entry is removed from the
> {4D36E965-E325-11CE-BFC1-08002BE10318} registry subkey.
>
> Note Do not exit Registry Editor. You must have this program for the next
> step.
> Step 3: Delete the LowerFilters registry entry
> 1. In Registry Editor, expand My Computer, and then expand
> HKEY_LOCAL_MACHINE.
> 2. Expand SYSTEM, and then expand CurrentControlSet.
> 3. Expand Control, and then expand Class.
> 4. Under Class, click {4D36E965-E325-11CE-BFC1-08002BE10318}.
> 5. In the right pane (topic area), click LowerFilters.
>
> Note An LowerFilters.bak registry entry may also appear. To delete the
> LowerFilters registry entry, you must click LowerFilters and not
> LowerFilters.bak.
> 6. On the Edit menu, click Delete.
> 7. When you receive the following message, click Yes to confirm the deletion
> of the LowerFilters registry entry:
> Are you sure you want to delete this value?
> The LowerFilters registry entry is removed from the
> {4D36E965-E325-11CE-BFC1-08002BE10318} registry subkey.
> 8. Exit Registry Editor.
>
> Step 4: Restart the computer
> If a CD recording program no longer works after you restart the computer,
> you must reinstall the CD recording program.
> Back to the top
>
>
> --
> TSP
>
>
> "PatriciaMae" wrote:
>
> > Help!!! I wound up with this same problem all of a sudden. Didn't realize
> > when it happened until I tried to run a cd my daughter sent me. What is this
> > "fix 320553"? Where do I find it? I am not very hi tech and don't want to
> > ruin anything else on my computer, makes me nervous. Thanks for anyone out
> > there that can help me. Patricia
> >
> > "teapat" wrote:
> >
> > > This fix (320553, method 1) solved two problems: Both DVD and CD/RW
> > > magically reappeared, and my problem with shutdown (spinning endlessly) went
> > > away. This is one to keep in your back pocket.
> > > --
> > > TSP
> > >
> > >
> > > "grimface_87" wrote:
> > >
> > > > My CD/DVD frive stopped working, and i got this error message in the
> > > > properties:
> > > >
> > > > Windows cannot load the device driver for this hardware. The driver may be
> > > > corrupted or missing. (Code 39)
> > > >
> > > > What's wrong?