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Thread: The Case of the disappearing DvD Writer

  1. #1
    Join Date
    Apr 2008
    Posts
    397

    The Case of the disappearing DvD Writer

    Hi,

    I have recently upgraded to Windows Vista and after restarting my pc the dvd writer that i connected disppeared from my system. When i went into Device manager I was shown an exclamation mark next to the device and there was some error description as well given which i have written below:
    Windows was able to successfully install device driver software, but the driver software encountered a problem when it tried to run. The problem code is 39.

    Problem signature:
    Problem Event Name: PnPDeviceProblemCode
    Architecture: x86
    Hardware Id: IDE\CdRomPIONEER_DVD-RW__DVR-106D________________1.08____
    Setup class GUID: {4d36e965-e325-11ce-bfc1-08002be10318}
    PnP problem code: 00000027
    Driver name: cdrom.sys
    Driver version: 6.0.6000.16386
    Driver date: 11-02-2006
    OS Version: 6.0.6000.2.0.0.256.1
    Locale ID: 1033

    I hope that someone has some answers to this problems. Thanks

  2. #2
    Join Date
    Feb 2008
    Posts
    1,856
    Can you check in your system whether you have installed any CD/DVD software after installing Vista in your computer? I had this similar issue with a software called Easy CD Creator that was not compatible with Vista OS. So I went into Control Panel and uninstalled the same software and also uninstalled all the current drivers from device manager for the dvd drives. After that when I restarted my pc, the dvd drives was recognized by my Vista system and was also showing in Windows Explorer. You can try the same suggestions and see if it fixes the issue for you.

  3. #3
    Join Date
    Jan 2008
    Posts
    3,758
    There is a simple fix for this problem, all you need to do is manually remove the Upper and Lower Filters from the Registry and restart the pc, after that your dvd drives will be detected in Vista again. For procedures on how to remove this filters, please follow the method given here in this url - http://support.microsoft.com/gp/cd_dvd_drive_problems

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