Bluetooth dongle not working

[mrw504]

Hi, I'd be really grateful for any help...


I have an HP laptop with Windows Vista and I have just bought a bluetooth dongle (Kitdata ultra mini) to transfer files with my phone (Sony Ericsson K850i).

I installed it all with the disk that came with it and managed to send a file from my laptop to my phone. But when I try to send from my phone to my laptop it won't work. My phone has a message saying "Bluetooth connection failed" and then "Check Bluetooth settings on other device: Bluetooth on, Device visable, Device in range."

As far as I know, the bluetooth on my laptop fits is on, visable and in range. I cannot access Bluetooth devices via control panel because after I installed the drivers that came with the dongle, this disappeared. However, Bluetooth does show up in the device manager.

Any suggestions please?

Thank you very much.

Have you tried using MyPhoneExplorer?

You need software and drivers for your specific phone. Sony Erickson
probably has them on their site or they could be on a CD that came with your
phone. Also if you are trying to access the dongle through a hub try
plugging directly in a USB port. I had problems with the one I got until I
plugged it directly in the computer and for those ready to pounce the hub is
powered.