Enhanced Multimedia PS/2 Keyboard Shortcuts Not Working

I have a new HP Pavilion running Vista Home Premium. Ive had it less
than a month.
I have used the keyboard shortcuts once or twice, just to play with
them, when I first started using the computer, and they all worked fine.

Until this morning, and now some work, some dont. Most dont.

Along the left side of the Enhanced Multimedia PS/2 Keyboard, is the
Sleep button, club hp, www, email, search, and the help icon.
Sleep works, but none of these others work.

At the top, right of my keyboard...Volume control buttons. 3 of them.
Mute, Volume up, Volume down. These work.

On the right side: These look like media player or dvd player buttons.
Like, record, rewind, pause/play, stop. Above these are two buttons
numbered 1, and 2, with upward pointing arrows.
I dont know if a WMP or my dvd sofware has to be up and running for
them to work, but I just pushed them and nothing happened.

This happened on my old xp computer a couple of times and HP support
reloaded the drivers, if I remember correctly.
But I dont know how to do that...or more to the point, I dont want to
do this with my new computer.
It may be something else.

Ive been to my keyboard settings. All of the shortcuts have
destinations in them. They look accurate.

I should say that I was configuring my scanner settings, (also shortcut
buttons on the front of the scanner), and I was just checking those, I
changed nothing, but perhaps it affected my keyboard shortcuts? Unlikely
but....

Any ideas, folks? Anyone who has had this problem and fixed it? I would
appreciate very much some help on this.

Thanks good people..
Russell


--
razzell2

If your settings look correct and it malfunctions reloading the driver is
the best action. To do that go to HP.com - downloads and drivers, look up
your machine, and download the keyboard driver. There will be instructions
there - most likely just running an executable.

When dealing with computers, patience is one virtue you must have, even with
the super fast monsters we have today.

If I had exercised a bit of patience, I would not have had to install
and reinstall, twice, my keyboard drivers. I would not have had to spend
3 solid hours online with my HP tech chat dude.
And mainly, if I had been a touch more patient, I wouldn't have felt so
stoopid when I found out what was going on.

Hi,

Most likely the multimedia keyboard software has been disabled. The driver
files are supporting the basic keyboard functions, but it's the multimedia
software that supports all the additional keys. It either needs to be
enabled in the startup group, or reloaded by reinstalling a fresh package
from HP. Run msconfig from the start/search line and check the startup tab
to see if has been disabled first. If so, simply recheck it, apply and
reboot.

GTS.
Thank you for the time, and the advice.
Your suggestion is exactly what I did, and I was able to re-install the
drivers to my keyboard from the HP support and drivers page.

Here is the HP address for "Fall 2008 Original HP Multimedia Keyboard
Driver"...
'Fall 2008 Original HP Multimedia Keyboard Driver*'
(http://h10025.www1.hp.com/ewfrf/wc/s...roduct=3828977)

From here I installed the drivers, restarted my computer and it is
working fine now.

How the drivers disappeared or were removed in the first place is a
mystery to me. Perhaps thru the installation of another software
program...Im not sure.

But, in any case, its working perfectly now. Again.

So thank you GTS for taking the time and for providing the help I
needed.

Hi I have the same problem with a new HP Pavilion m9425f and multimedia
keyboard. I reinstalled the keyboard driver several times and worked with HP
for one month to resolve this issue. Still no luck.

Sometimes the keyboard buttons ALL work. Sometimes NONE work. Sometimes the
keyboard|buttons properties are empty and sometimes they are set. However,
even when set, sometimes the actual buttons don't work.

I am running Vista 64-bit Home Premium. The keyboard driver is v1.0.7.1. I
am interested if someone has a solution to this issue and whether others
users are experiencing the same issue.

Similar symptoms could have different causes. At one point my HP MM keyboard
buttons stopped functioning and it was all because of a specific MS update.
A short time later MS issued a fixed update and the keyboard worked again.
HP doesn't support my keyboard at all in Vista so only the basic functions
work. I switched to an MS keyboard that had certain features I really,
really, wanted and now my Media Center remote's volume control doesn't
always work. The solution to fixing the one will deprive me of the other.
:-)

To try and isolate the possible cause I'd start by looking at any software
or hardware that was added to the computer just prior to when the problem
with the multimedia buttons first started to occur. I had severe graphics
card problems once (computer crashes) that turned out to be caused by
certain security software. Removed the offending software and never had the
problems again.

Thanks for your reply. I've seen another post in another forum where the user
stated that removing one of the MS security patches solved the problem. In
general, this is not a good solution as it relates to the driver itself. The
issue in my case started on day one or close to. Don't recall exactly. I can
of course reinstall the factory shipped operating system and check whether
the problem is still there. Lots of efforts with probably little benefits as
one has to add all MS critical updates thereafter.

Again, would appreciate to get feedback from others about similar problems
so that HP may start looking at their driver. I strongly suspect the fault is
within their driver.

For the record, and at the cost of making myself look like a dummy, I
want to finish off this post and let you know what the problem turned
out to be.

Very simply, I was impatient. I was not letting my drivers load...I was
not letting my computer turn itself on all the way.

When I start my computer, as with most of you, there are many programs
and software and add ons and other crap that all loads up as the
computer is starting, as the desktop is appearing on your monitor.

It is not a fact that when your desktop appears, and you see all of
your icons, and all of your icons are apparently loaded up in your
taskbar and quicklaunch bar, that your drivers are all loaded and your
computer is ready to go.
At least not in my case.

It would appear that the very last thing to become operational on my
new vista computer....are those little keyboard shortcut buttons on the
sides of the keyboard.

After hooking up with an HP online tech dude, who helped me uninstall
and reinstall my keyboard drivers, and having the same thing
happen..(the buttons didnt work), I continued to chat with him, and
after another minute had passed, I clicked on my keyboard button that
opens my Explorer, and lo and behold, it worked.

To shorten this embarassing story, I was trying to make those buttons
work after about 1 minute after my desktop loaded, and I should have
waited perhaps a minute and a half.

Thats it! They were working fine the entire time, they were just
loading slower than everything else.

Ive since disabled a bunch of stuff that does not need to run at
startup, and disabled some add-ons, and so my computer starts and loads
a bit quicker.
It never loaded slow in the first place, I was just impatient.

Case closed. Thank you for all your comments and help.

I can only add, that since i orginated this post, i have not an issue with my
keyboard and the shortcut keys.
as i stated, i had to learn to wait a couple of minutes for the keyboard
drivers to load up, (they seem to be the very last thing to load), and then
they work fine.
if i try to quickly to, say, open my internet browser from the keyboard,
nothing happens, and when i go check my "computer" link on the menu, all the
DRIVES are gone....D, E, J, K, etc. (whatever they are labled).
I have to reboot.

But I do have this bit of advice, if you go looking for update keyboard
drivers or updated software for your keyboard.
DO NOT make the mistake of downloading the keyboard drivers for impaired
peoples..(that sounds terrible but i cannot remember exactly what it was
called)...ease of access or something,,,im sorry i dont recall..
but, when i first posted this, i went looking for hp keyboard driver updates
and inadvertantly downloaded the wrong package.... and i had to contact an hp
tech to help me reset and reload my original drivers.

this is an hp update, or upgrade im talking about, for the hp pavilion, with
vista32.

so, be carefull.

The Fall 2008 Original HP Multimedia Keyboard Driver can be found here, at
HP Drivers and Support:

http://h10025.www1.hp.com/ewfrf/wc/s...s=2093&lang=en

these are the most current hp multimedia keyboard drivers..not counting the
other ones i was talking about....(oops).

(if anyone knows the exact name of the ease of access keyboard drivers i am
trying to describe, perhaps you can reply and let us know. i just do not
remember what it was called, and how i got to them at hp support. stupid, i
know. but it may help someone else...maybe even someone who needs these
particular keyboard drivers)

[thurtig]

I would like to know how to reprogram these buttons. My keyboard shortcut for email defaults to Windows Mail and I would like to change it to Microsoft Outlook. From the Control Panel, I can get into Hardware and Sound and then into Keyboard. Tab to Buttons and make changes, but cannot find the address information for Microsoft Outlook. I am using an HP Pavilion with Vista 64bit and the enhanced Multimedia PS/2 Keyboard. I am also using Microsoft Office Suite 2003.

Hello everyone. I have the same keyboard, and was running Windows Vista
premium 32, but downgraded to XP 64, does anyone know where to find the
driver for this keyboard that will install and work on xp Pro 64? I have
tried at least a dozen and none work, or they stop installing and say
that the computer doesn't meet minimum system requirements. Any help
would be appreciated, thanks.


--
walkthewalk

On Nov 19, 3:45*am, walkthewalk <gu...@unknown-email.com> wrote:
> Hello everyone. I have the same keyboard, and was running Windows Vista
> premium 32, but downgraded to XP 64, does anyone know where to find the
> driver for this keyboard that will install and work on xp Pro 64? I have
> tried at least a dozen and none work, or they stop installing and say
> that the computer doesn't meet minimum system requirements. Any help
> would be appreciated, thanks.
>
> --
> walkthewalk

If the keyboard is a Microsoft model, check with www.microsoft.com/hardware

If Logitech, check www.logitech.com

But since you are using XP 64, you might be "out of luck" as there is
hardly any XP 64 drivers, besides the base drivers built into XP 64.
64 bit versions of Windows started with Vista when Microsoft started
selling the 64 bit in their retail kits.