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Thread: Getting black screen while launching Diablo III

  1. #1
    Join Date
    Jan 2012
    Posts
    44

    Getting black screen while launching Diablo III

    below mentioned is system configuration of my computer.

    Operating System:
    Windows 2.6.1.7600
    CPU Type:
    Intel® Core™2 Duo CPU E8500 @ 3.16GHz
    CPU Speed:
    3.18 GHz
    System Memory:
    3.25 GB
    Video Card Model:
    NVIDIA GeForce GTS 250
    Video Card Memory:
    1.86 GB
    Video Card Driver:
    nvd3dum.dll
    Desktop Resolution:
    1440x900
    Hard Disk Size:
    283.02 GB
    Hard Disk Free Space:
    72.42 GB (26%)
    I have installed Diablo on my computer. whenever I am trying to launch the game, I am getting KSOD with an error message ‘Input not supported’ Let me know if you are having any useful solution to resolve the matter. Thanks a lot in advance.

  2. #2
    Join Date
    Jul 2011
    Posts
    1,487

    Re: Getting black screen while launching Diablo III

    Looking at the situation I am suggesting that you should try to launch the game as administrator on your computer.
    • Look for the exe file of the game and right click on it.
    • From the right click context menu you have to click on the Run as Administrator.
    • Again you can try to launch the game into compatibility settings. You should right click on the game and click on Properties.
    • From Properties and click on Compatibility tab. Select the appropriate option to launch the game.

  3. #3
    Join Date
    Jul 2011
    Posts
    1,513

    Re: Getting black screen while launching Diablo III

    After going through problem I recommend that you should try to launch the game into windows mode.

    You have to go for My Documents folder and Diablo III folder.

    Over there you have to search for D3Prefs.txt file.

    Open that into Notepad file.

    You have to look for
    Code:
    DisplayModeWindowMode "0"
    Code:
     And simply edit the same with 
    DisplayModeWindowMode "1"
    Now save the same and exit the game and see whether it is working or not.

  4. #4
    Join Date
    Jul 2011
    Posts
    1,345

    Re: Getting black screen while launching Diablo III

    You might need to lower down the graphics settings.

    You should disable VSync, multi-sampling.
    Also you should lower down environment detail levels.

    Another thing I wanted to tell you that try to launch the game in different resolution and see whether it is making any difference in the situation.

  5. #5
    Join Date
    Jul 2011
    Posts
    1,267

    Re: Getting black screen while launching Diablo III

    Do you have installed any antivirus program on your computer? if your answer is yes then you should disable the same and see whether game is getting crashed or not. In case there is no change in the situation then I recommend that you should try to launch the game and see whether it is working or not.

  6. #6
    Join Date
    May 2011
    Posts
    1,615

    Re: Getting black screen while launching Diablo III

    Make sure that you have installed latest version of graphic card drivers as well as DirectX on your computer. You can get the same from the official website. After installing DirectX and drivers you must reboot your computer.

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