Personally I am disappointed with the game's release, but I think it is reasonable to expect the weekend to fix this out (honestly if I had requested a paper copy have not yet anyway, so what is a couple of day). I appreciated that the developers be asked the answer to solve the problem. But the end was a big fault that was terrible for business. I think that in its place of insisting a complete refund if a well negotiation would be to paradox / kerberos gave the DLC do not come with the preorder, for free, for those of us who preordered the game as a "mea culpa" for us the bona fide. Think of it as getting a free dessert in a restaurant, because they mess over. It happens all the time and is a fairly easy solution to keep a customer happy.