Greetings,
Thank you for contacting EA Customer Support.
I am really sorry for the inconvenience caused to you. The issue you are facing looks to be a connectivity issue. Here are some general trouble shooting tips to help your troubles with the game online.
First, be sure to disable any firewalls you have running.
Software firewalls can simply be turned off, usually by right clicking on the icons near your clock and selecting "Close" or "Exit".
Hardware firewalls should be bypassed by going from the computer directly to your modem, skipping any router you may have.
Try cycling the Power on your modem. For this, switch off your modem and leave it un-powered for a about 5 minutes then re-start the modem, this should power cycle your modem.
If you have Windows XP, there is a built in Firewall that we will want to disable. Please follow these steps to do so:
• Double click "My Network Places" on your Desktop or in your Start Menu
• Click "View Network Connections"
• Right click on "Local Area Connection" and Select "Properties"
• Click the "Advanced" tab
• Make sure to uncheck the box under "Internet Connection Firewall"
If you are able to connect after disabling any firewalls you have running, then this is definitely the cause of your trouble. If you wish to play the game with your firewall running, please add the game to exception list of your firewall.
Connection issues can also be caused by one or more ports being blocked by a firewall, router, or even your Internet Service Provider to help maintain security. These ports are the doorways used to send and receive information between your computer and the server. You must configure your router/firewall to have the game's ports open in order to connect to the servers properly. You may also need to contact your Internet Service Provider to ensure that these ports are opened as well. TCP ports:
This game uses the following TCP and UDP port(s) for Internet play:
TCP: 80, 443, 9946, 12000-16000, 17502, 42100
And if the issue still further I would like to request you please manually uninstall the game and reinstall again given following trouble shooting step listed below.
Backup the save data in Windows XP:
1. Click the Start button and select My Documents
2. Select the EA Games folder
3. Right-click the Medal of Honor folder and select Cut
4. Right-click on your desktop and select Paste
5. To restore your Medal of Honor save games, move this folder back into the My Games folder
Backup the save data in Windows Vista or Windows 7:
1. Click the Start button and select Documents
2. Select the EA Games folder
3. Right-click the Medal of Honor folder and select Cut
4. Right-click on your desktop and select Paste
5. To restore your Medal of Honor save games, move this folder back into the My Games folder
Delete the game files (in the default location):
1. Click the Start button and select Computer
2. Select the Local Disk (C
drive folder
3. Select the Program Files folder
4. Select the Electronic Arts folder
5. Right-click the Medal of Honor™ folder and select Delete
(Warning: Changes to the registry can cause your computer to operate improperly, so please follow these instructions exactly as they are written.)
Backing up the registry:
Perform the steps listed below to back-up the registry so that should something go wrong, you can restore your system back to a working state:
1. Click the Start button (Windows button on Windows Vista) on the Windows Taskbar.
2. Click Run.
3. Type regedit into the available text field, and click OK.
• Note: If you are using Windows 2000/XP/Vista, click File, and select Export.
• Note: If you are using Windows 95/98/ME, click Registry, then select Export Registry.
4. Select All under Export Range.
5. Type backup into the File name field, and click Save.
Delete the registry keys:
1. Expand the HKEY_LOCAL_MACHINE folder
2. Expand the SOFTWARE folder
3. Expand the Electronic Arts folder
4. Expand the Electronic Arts folder
5. Right-click the Medal of Honor folder and select Delete
6. Collapse the Electronic Arts folder
7. Right-click the Medal of Honor folder and select Delete
8. Collapse the Electronic Arts folder
9. Expand the Microsoft folder
10. Expand the Windows folder
11. Expand the CurrentVersion folder
12. Expand the Uninstall folder
13. Delete the following folder if it appears:
• {415030B8-3E8B-462A-8C03-41D95AA3AB3B}
Delete the uninstall files:
1. Click the Start button and select Computer
2. Select the Local Disk (C
drive folder
3. Select the Program Files folder
4. Select Tools, then Folder Options, then View, then select "Show hidden files and folders"
5. Select the InstallShield Installation Information folder
6. Delete the following folders if they appear:
• {415030B8-3E8B-462A-8C03-41D95AA3AB3B}
Medal of Honor should now be completely removed from your system.
If you have any further questions or concerns please reply to this email or visit our extensive knowledge base online at
http://support.ea.com or you can chat by link
http://help.eastore.com/app/answers/detail/a_id/75
Thank you,
Darryl
EA Online Support
Electronic Arts
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