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Old 09-04-2014
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Join Date: Jun 2009
Posts: 230
Troubleshooting Zune devices for various sync problem

Zune is a portable media player. The player provide you live id access. New version also support internet access where you can also listen to your favorite songs online. Today in this short tips I am going to give you suggestion to deal with common sync problem. Most of the steps below consist of rebooting and reformatting the device. This restore original settings back that make your device work more better. You can also restore it. The process mentioned below work well for Zune HD also. Most of the steps below work for all type of Zune device. Most of the time simple reboot is enough to fix the problem. If you are unable to connect to internet or if there is any sync problem. Then with simple reboot your problem can be fixed. The steps below work well if there is no hardware issue in the device.

Zune HD

How to reboot :If you are having Zune HD then hold the power for around 10 seconds. This will restart the device. This is good when your device is unable to sync or when it is freezing. If you are having older edition of Zune then hold the power + back button + up key from the pad for few seconds. Remember to hold all of them together to instantly reboot the device.

How to format: For formatting there is a common solution for all. For that you have to go in Zune settings. And in that tap on Device. You can find Sync Option there. Just tap on that and then click on Erase All Content. That's it this will format the device completely.

How to put Zune in Sleep mode: For Zune Hd you just have to press the power button to put the device in sleep mode. But if this not working then you have to hold the power button for 3 seconds. And done. For other devices just hold the back + down key from front pad.

How to initialize Zune HD: Initializing just means formatting. But it help you to re-install the firmware back. This can fix pc connectivity problems. This process is going to wipe out all the entire content. For that first you have to turn off zune. Then hold the center button + media button + power button at the same time. Wait back for few minutes. you will see that all the content of the device will be deleted and original firmware will be restored.

For devices other than Zune HD first reboot the device. Hold the back button + up + power at the same time. The device will reboot. There will be black screen. You can use the D pad keys to navigate and restore firmware.

How to enter Zune Recovery mode:You can re-install the firmware by entering recovery mode if initializing is not working. For that you have to hold the power + media button for atleast 15seconds. The device will automatically reboot in Recovery mode. The benefit of using this process is that you can keep the content in the device. It will not be deleted. This process just re-install the firmware.

Format Zune instantly: For V1 devices hold the back + right + ok key at the same time and for V2 hold the back + play/pause key to instantly format the device.
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Old 10-04-2014
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Join Date: Jul 2011
Posts: 2,010
Re: Troubleshooting Zune devices for various sync problem

As per my experience most of the Zune devices deal with software issue only. You can fix them quiet easily. The above solution are really helpful. Thanks for sharing. I had seen most of the time restart does the job. The device starts working. Or you can simply connect the device to your pc and then update its software. It is also beneficial for stable working. Always keep the latest software updated in the device.
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