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Thread: windows 7 pc is freezing and giving blue screen error

  1. #1
    Join Date
    Dec 2011
    Posts
    4

    windows 7 pc is freezing and giving blue screen error

    Ok, so i had a problem and saw this site, which seemed helpful and decided to join, post and see if anyone could help.

    My pc, for ... probably the last 8 months has been acting weird, it was having problems and i reinstalled windows 7 on it, then it was fine for a few months, then i kept getting bluescreen errors, and it kept freezing up too, a friend said to go to device manager and make sure everythings up to date, so i did this and it stopped the bluescreen errors, but kept freezing up, so i reinstalled windows 7 again, but it kept freezing up, last night it froze up again and when i logged on, it said i should do a system restore, so i did, the date said it would restore to the previous day (2nd) when it finished and windows had loaded up, firefox was giving me "untrusted login" stuff, msn wouldnt login, and then i changed the date and time to the correct settings~ this then let me login to msn, but it was showing everyone as offline, so i uninstalled msn (after relogging alot =3=) and then windows live essentials 2011 was only installing something called windows live mesh, it tried reinstalling probably 7 times, and it still wouldnt install messenger, i finally got a complete uninstall, but with an uninstall i downloaded "wlarp.exe"
    then got it fixed about 20 minuets ago by installing windows live 2009, which then made me contacts appear online again, then updating back to 2011~
    something also that the restore has made happen is... when i turn off / restart the pc, it stays at the logging off screen for a really long time, So, i wanted to know if anyone could help me make sure my pc is in working order, i think the freezing could be to do with overclocking~ but ive only seen the overclocking screen twice within the many months that its been happening.

    other info: (i'm not sure if this is the info that is needed so i'm just guessing)
    AMD Phenom(tm) 9600 Quad-Core Processor 2.30GHz
    RAM 2.00
    64-bit Operating System

  2. #2
    Join Date
    Nov 2010
    Posts
    397

    re: windows 7 pc is freezing and giving blue screen error

    As far as solution is concerned I recommend that you should Clean boot your computer. This particular solution is useful to remove the software conflict on the computer. Also if you have installed any security software on the computer than you should disable it and Let me know whether you have noticed any difference.

  3. #3
    Join Date
    Dec 2011
    Posts
    4

    re: windows 7 pc is freezing and giving blue screen error

    Ok, this this morning while attempting to get on the pc, it got to user accounts and kept freezing, then it wouldnt load up atall, just stayed at a black screen, so i turned it off for a few minuets and tried again, said it was checking Disk Consistency~ (i'm lucky to be on here at the moment) but it'll probably crash while i'm typing this.
    anyway, i wanted to post to errors that came up when i booted a few days ago.

    11/12/2011
    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.256.48
    Locale ID: 2057

    Additional information about the problem:
    BCCode: 1000007e
    BCP1: FFFFFFFFC0000005
    BCP2: FFFFF8800106537E
    BCP3: FFFFF88002E6A8F8
    BCP4: FFFFF88002E6A150
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 256_1

    Files that help describe the problem:
    C:\Windows\Minidump\121111-16765-01.dmp
    C:\Users\Aaron\AppData\Local\Temp\WER-38953-0.sysdata.xml

    Read our privacy statement online:
    http://go.microsoft.com/fwlink/?link...8&clcid=0x0409

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt





    12/12/2011
    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.256.48
    Locale ID: 2057

    Additional information about the problem:
    BCCode: 101
    BCP1: 0000000000000030
    BCP2: 0000000000000000
    BCP3: FFFFF88002F63180
    BCP4: 0000000000000002
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 256_1

    Files that help describe the problem:
    C:\Windows\Minidump\121211-24484-01.dmp
    C:\Users\Aaron\AppData\Local\Temp\WER-45234-0.sysdata.xml

    Read our privacy statement online:
    http://go.microsoft.com/fwlink/?link...8&clcid=0x0409

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt

    so, yea, thats what i had come up~ ionno where to go from there. but if that helps anyone with how to help me, i'll appreaciate it.

  4. #4
    Join Date
    Dec 2007
    Posts
    1,602

    Re: windows 7 pc is freezing and giving blue screen error

    You have to uninstall the Display Drivers in Display Adapters (from Device Manager) and uninstall the Catalyst Control Center from Add/Remove Program Utility. Run Driver Sweeper to sweep the graphic driver left overs. Then install the new drivers from the file you downloaded from the ATI Site. Also stop overclocking your system which may be becoming unstable and giving blue screen errors.

  5. #5
    Join Date
    Dec 2011
    Posts
    4

    Re: windows 7 pc is freezing and giving blue screen error

    Quote Originally Posted by expertz View Post
    You have to uninstall the Display Drivers in Display Adapters (from Device Manager) and uninstall the Catalyst Control Center from Add/Remove Program Utility. Run Driver Sweeper to sweep the graphic driver left overs. Then install the new drivers from the file you downloaded from the ATI Site. Also stop overclocking your system which may be becoming unstable and giving blue screen errors.
    well... thats not very helpful considering theres no AMD Phenom, only radeon stuff on the AMD site, "then install the new drivers from the file you downloaded from the ATI site"...
    i didnt download them before, i went to device manager and just clicked update.
    also, the catalyst control center wont open

    "Catalyst Control Center cannot be started
    The are currently no settings that can be configured using Catalyst
    Control Center"

    and now i'm stuck on low resolution =3=

  6. #6
    Join Date
    May 2008
    Posts
    5,827

    Re: windows 7 pc is freezing and giving blue screen error

    Catalyst Control Center cannot be started
    The are currently no settings that can be configured using Catalyst
    Control Center
    Do you have a video card installed in your computer or are you using the onboard graphics? What is the make or model of the motherboard that you have? Incase if you dont have a ati video card installed then you will get that error message. Have you tried going to safe mode and checked whether it is booting normally.

  7. #7
    Join Date
    Dec 2011
    Posts
    4

    Re: windows 7 pc is freezing and giving blue screen error

    Quote Originally Posted by simond View Post
    Do you have a video card installed in your computer or are you using the onboard graphics? What is the make or model of the motherboard that you have? Incase if you dont have a ati video card installed then you will get that error message. Have you tried going to safe mode and checked whether it is booting normally.
    i tried going into safe mode, i'll get that info a bit later, i'm lucky if i can get on here more than 5 minuets without it freezing up, Expertz said to stop overclocking, so i'ma try that~
    Last edited by aaronroberts; 15-12-2011 at 12:45 PM.

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