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Thread: Mozilla firefox 6 getting blue screen and crashing

  1. #1
    Join Date
    Aug 2011
    Posts
    36

    Mozilla firefox 6 getting blue screen and crashing

    I have firefox 6 browser installed in my pc. Few days back I experienced something weird happening. I was working on the firefox 6 and suddenly it turned blue. There was no other application running behind in the background. I had 10 tabs open and let me tell that it used to be same with firefox 4 and never anything like this happened. When I surf and when I click on the other tab or something the firefox freezes and I get the blue screen. I get an error message in the BSOD like "attempt to reset the display adapter has failed” when it crashes windows give me this message "there was a problem shutting down dialog box" any suggestions would be appreciated. Thank you

  2. #2
    Join Date
    May 2008
    Posts
    540

    Re: Mozilla firefox 6 getting blue screen and crashing

    Do you have any flash player installed? If yes then un-install the Adobe Flash Player. I assume that if Windows is crashing and showing a BSOD then that indicates a problem with a system driver or a service (e.g. Firewall or Anti-virus software) that is not compatible with Firefox.

  3. #3
    Join Date
    Nov 2009
    Posts
    862

    Re: Mozilla firefox 6 getting blue screen and crashing

    I think the crash is related to hardware-accelerated graphics. Try to open the "Advanced" section of the Firefox options window and turn off the "Use hardware acceleration" option (under "Browsing" on the General tab)

  4. #4
    Join Date
    Nov 2009
    Posts
    712

    Re: Mozilla firefox 6 getting blue screen and crashing

    It is an issue related to Ram. Check your system ram. I think upgrading the ram would help you. If you cannot track the problem down then i would suspect it is a hardware problem or faulty device driver. E.g. it could be your video card driver doing something wrong. I think you should contact your computer manufacturer. You can also post the query in some other forums.

  5. #5
    Join Date
    Aug 2011
    Posts
    1

    Re: Mozilla firefox 6 getting blue screen and crashing

    So I'm not only one.
    I have also get BSOD when use FireFox for now.
    It almost happen when move page to other fast or when try click link (there should pop up text maybe ?).

    I have also recently build my computer...
    Harddrive = OCZ Vertex 3 SSD
    MB = Asus P8Z68 DELUXE
    Processor = i7 - 2600K @ 4.5GHz
    RAM = 8GB (2x4GB) Intel X.M.P, DDR3-1600 (KHX1600C9D3K2/8GX)
    Graphic Card = Asus ATI Radeon HD 5970

    Guess it's something to do graphic card... maybe. I try what @Level8 suggested.

    report back if I remember

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