blocked from norton server

[boosted3]

I was on the phone with norton help for an hour and a half today and at the end they said i needed to pay them $99 to fix my computer. I dont have the money so i am coming here for help. I cannot access the norton server via a browser or by Live Update thru Norton Internet Security. the norton tech said i have been infected by hacker software which allows them to access my personal information and blocks all access to any of the most popular anti virus software websites. they led me to download the newest version with the latest virus definitions and while it has removed over 10 high risk infections on my computer, i still have no access to the norton server which means it is still there. I am not sure which direction i should go next so I am here to get any help i can. I have read a lot of reports that HijackThis is a good program to get but i cannot decipher anything that comes out of it. Any help would be greatly appreciated. Thanks in advance.

[Trio]

If you disable your firewall, are you able to connect? What browser are you using? For continued protection from email based threads such as phishing, spam, and inappropriate content you must configure your mail client to use the standard email protocols that are supported by Norton products. ave you checked to make sure any proxy server sttings are disabled? Also, more malware on your system is a possibility, since the problem seems to be selective.