Problem with Fax Services installation (SBS 2003 Premium SP1)

#1 19-06-2008

I am unable to install the Fax Services tool. I re-built the server a month
or so ago and this is the last item I am trying to bring on-line. I've
already applied Windows Server SP2, Exchange Server 2003 SP2, and SBS SP1.

I watched the Application Log as it was installing and saw the drivers load,
service load, start and enter the running state, then I got an Application
Error, EventID: 1004 "Reporting queued error: faulting application
setup.exe, version 5.2.2893.0, faulting module suitehelp.dll, version
5.2.2893.0, fault address 0x0004ae45."

I googled the fault address, but didn't see anything specifically about
installing the Fax Services tool. But, I wonder if SBS SP1 is part of the
answer.

Any ideas on what I can try?
--
Mike Webb
Platte River Whooping Crane Maintenance Trust, Inc.
a conservation non-profit (501 (c)(3)) organization
Wood River, NE

#2 19-06-2008

http://www.microsoft.com/downloads/d...displaylang=en
Step-by-Step Guide for Configuring and Using Fax on Windows Small Business Server 2003

Have you been through this??

--
Cris Hanna [SBS-MVP]
-------------------------------------------------
Microsoft MVPs
Independent Experts (MVPs do not work for MS)
Real World Answers
---------------------------------------------------------
Please do not contact me directly regarding issues

"Mike in Nebraska" <Mike_Webb@whoopingcrane.org> wrote in message news:ejeisSh0IHA.3504@TK2MSFTNGP06.phx.gbl...
I am unable to install the Fax Services tool. I re-built the server a month
or so ago and this is the last item I am trying to bring on-line. I've
already applied Windows Server SP2, Exchange Server 2003 SP2, and SBS SP1.

I watched the Application Log as it was installing and saw the drivers load,
service load, start and enter the running state, then I got an Application
Error, EventID: 1004 "Reporting queued error: faulting application
setup.exe, version 5.2.2893.0, faulting module suitehelp.dll, version
5.2.2893.0, fault address 0x0004ae45."

I googled the fault address, but didn't see anything specifically about
installing the Fax Services tool. But, I wonder if SBS SP1 is part of the
answer.

Any ideas on what I can try?
--
Mike Webb
Platte River Whooping Crane Maintenance Trust, Inc.
a conservation non-profit (501 (c)(3)) organization
Wood River, NE

#3 19-06-2008

No. I have it in my binder but was going to use it once I had it installed. Can't get it installed.
"Cris Hanna [SBS-MVP]" <crisnospamhanna@cpunospamservices.net> wrote in message news:O6ycp5h0IHA.3680@TK2MSFTNGP05.phx.gbl...
http://www.microsoft.com/downloads/d...displaylang=en
Step-by-Step Guide for Configuring and Using Fax on Windows Small Business Server 2003

Have you been through this??

--
Cris Hanna [SBS-MVP]
-------------------------------------------------
Microsoft MVPs
Independent Experts (MVPs do not work for MS)
Real World Answers
---------------------------------------------------------
Please do not contact me directly regarding issues

"Mike in Nebraska" <Mike_Webb@whoopingcrane.org> wrote in message news:ejeisSh0IHA.3504@TK2MSFTNGP06.phx.gbl...
I am unable to install the Fax Services tool. I re-built the server a month
or so ago and this is the last item I am trying to bring on-line. I've
already applied Windows Server SP2, Exchange Server 2003 SP2, and SBS SP1.

I watched the Application Log as it was installing and saw the drivers load,
service load, start and enter the running state, then I got an Application
Error, EventID: 1004 "Reporting queued error: faulting application
setup.exe, version 5.2.2893.0, faulting module suitehelp.dll, version
5.2.2893.0, fault address 0x0004ae45."

I googled the fault address, but didn't see anything specifically about
installing the Fax Services tool. But, I wonder if SBS SP1 is part of the
answer.

Any ideas on what I can try?
--
Mike Webb
Platte River Whooping Crane Maintenance Trust, Inc.
a conservation non-profit (501 (c)(3)) organization
Wood River, NE

#4 20-06-2008

Hello Mike,

Thank you for posting here. Let's also thank Cris for the input.

According to your description, I understand that you unable to install fax
client on workstations and get event error 1004. If I have misunderstood
the problem, please don't hesitate to let me know.

Based on my research, I suggest we try the following steps to see if we can
resolve this issue:

1. Please try to reinstall fax client on XP client via the following steps:

a. Open Control Panel and open Add or Remove Programs.
b. Click Add/Remove Windows Components.
c. Uncheck Fax Services and click Next.
d. Finish the process.
e. You can run the following command to install Shared Fax Client (for
Windows XP only):

"sysocmgr.exe /u:"\\%sbsserver%\clietnapps\faxxp\fax_inst.inf" /r /q /n /i
\\%sbsserver%\clientapps\faxxp\fax_master.inf.

2. If you run Vista client, please refer to the following page:

How to Configure Fax On Windows Vista for an SBS 2003 Environment
http://blogs.technet.com/sbs/archive...re-fax-on-wind
ows-vista-for-an-sbs-2003-environment.aspx

3. If the issue persists, you may need to try the installation after clean
boot on the clients:

To clean boot the problematic computer, please use the steps below:
a. Click Start, click Run, and then in the Open box, type "MSCONFIG"
(without the quotation marks). Click OK.

b. In the System Configuration Utility (MSConfig) window, click to select
the Selective Startup button.

c. Click to clear the check mark from the "Load startup items" below
Selective Startup.

d. Click the Services tab, click to check the "Hide All Microsoft Services"
box, and remove all the check marks from the remaining Non-Microsoft
Services.

e. Click OK to close the MSConfig window. Click Yes when you are asked to
restart your computer in order to enable the changes.

f. After restarting, please try to install the fax client again.

g. If there are no more problems, please use the above steps to enable
services and startup items one by one in order to figure out the root cause
of this issue.

If we cannot resolve the issue after we perform the steps above, please
help me collect some information for further investigation:

1. Does this issue happen on all workstations or individual workstation?

2. Do you get any error when you install fax client? If yes, please capture
screenshots of the error messages and send the pictures to me at
v-terliu@microsoft.com

3. Save the application event log and system event log as evt files on the
problematic client and send to my mailbox: v-terliu@microsoft.com

I hope these steps will give you some help.

Thanks and have a nice day!

Best regards,

Terence Liu (MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

================================================== ===
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities...s/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
================================================== ===

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
>From: "Mike in Nebraska" <Mike_Webb@whoopingcrane.org>
>References: <ejeisSh0IHA.3504@TK2MSFTNGP06.phx.gbl>
<O6ycp5h0IHA.3680@TK2MSFTNGP05.phx.gbl>
>Subject: Re: Problem with Fax Services installation (SBS 2003 Premium SP1)
>Date: Thu, 19 Jun 2008 10:17:28 -0500
>Lines: 150
>MIME-Version: 1.0
>Content-Type: multipart/alternative;
> boundary="----=_NextPart_000_0173_01C8D1F5.AD6B9240"
>X-Priority: 3
>X-MSMail-Priority: Normal
>X-Newsreader: Microsoft Outlook Express 6.00.2900.5512
>X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.5512
>Message-ID: <eblxW9h0IHA.3756@TK2MSFTNGP04.phx.gbl>
>Newsgroups: microsoft.public.windows.server.sbs
>NNTP-Posting-Host: mail.whoopingcrane.org 69.20.201.26
>Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSF TNGP04.phx.gbl
>Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:112316
>X-Tomcat-NG: microsoft.public.windows.server.sbs
>
>No. I have it in my binder but was going to use it once I had it
installed. Can't get it installed.
> "Cris Hanna [SBS-MVP]" <crisnospamhanna@cpunospamservices.net> wrote in
message news:O6ycp5h0IHA.3680@TK2MSFTNGP05.phx.gbl...
>
http://www.microsoft.com/downloads/d...0a0-1595-4776-
a101-c3bec7512594&displaylang=en
> Step-by-Step Guide for Configuring and Using Fax on Windows Small
Business Server 2003
> Have you been through this??
> --
> Cris Hanna [SBS-MVP]
> -------------------------------------------------
> Microsoft MVPs
> Independent Experts (MVPs do not work for MS)
> Real World Answers
> ---------------------------------------------------------
> Please do not contact me directly regarding issues
> "Mike in Nebraska" <Mike_Webb@whoopingcrane.org> wrote in message
news:ejeisSh0IHA.3504@TK2MSFTNGP06.phx.gbl...
> I am unable to install the Fax Services tool. I re-built the server a
month
> or so ago and this is the last item I am trying to bring on-line.
I've
> already applied Windows Server SP2, Exchange Server 2003 SP2, and SBS
SP1.
> I watched the Application Log as it was installing and saw the drivers
load,
> service load, start and enter the running state, then I got an
Application
> Error, EventID: 1004 "Reporting queued error: faulting application
> setup.exe, version 5.2.2893.0, faulting module suitehelp.dll, version
> 5.2.2893.0, fault address 0x0004ae45."
> I googled the fault address, but didn't see anything specifically
about
> installing the Fax Services tool. But, I wonder if SBS SP1 is part of
the
> answer.
> Any ideas on what I can try?
> --
> Mike Webb
> Platte River Whooping Crane Maintenance Trust, Inc.
> a conservation non-profit (501 (c)(3)) organization
> Wood River, NE
>

#5 20-06-2008

I'm sorry, I didn't explain properly. The problem is on the Server, not a
workstation.

"Terence Liu [MSFT]" <v-terliu@online.microsoft.com> wrote in message
news:2VXWJFq0IHA.5664@TK2MSFTNGHUB02.phx.gbl...
> Hello Mike,
>
> Thank you for posting here. Let's also thank Cris for the input.
>
> According to your description, I understand that you unable to install fax
> client on workstations and get event error 1004. If I have misunderstood
> the problem, please don't hesitate to let me know.
>
> Based on my research, I suggest we try the following steps to see if we
> can
> resolve this issue:
>
> 1. Please try to reinstall fax client on XP client via the following
> steps:
>
> a. Open Control Panel and open Add or Remove Programs.
> b. Click Add/Remove Windows Components.
> c. Uncheck Fax Services and click Next.
> d. Finish the process.
> e. You can run the following command to install Shared Fax Client (for
> Windows XP only):
>
> "sysocmgr.exe /u:"\\%sbsserver%\clietnapps\faxxp\fax_inst.inf" /r /q /n /i
> \\%sbsserver%\clientapps\faxxp\fax_master.inf.
>
> 2. If you run Vista client, please refer to the following page:
>
> How to Configure Fax On Windows Vista for an SBS 2003 Environment
> http://blogs.technet.com/sbs/archive...re-fax-on-wind
> ows-vista-for-an-sbs-2003-environment.aspx
>
> 3. If the issue persists, you may need to try the installation after clean
> boot on the clients:
>
> To clean boot the problematic computer, please use the steps below:
> a. Click Start, click Run, and then in the Open box, type "MSCONFIG"
> (without the quotation marks). Click OK.
>
> b. In the System Configuration Utility (MSConfig) window, click to select
> the Selective Startup button.
>
> c. Click to clear the check mark from the "Load startup items" below
> Selective Startup.
>
> d. Click the Services tab, click to check the "Hide All Microsoft
> Services"
> box, and remove all the check marks from the remaining Non-Microsoft
> Services.
>
> e. Click OK to close the MSConfig window. Click Yes when you are asked to
> restart your computer in order to enable the changes.
>
> f. After restarting, please try to install the fax client again.
>
> g. If there are no more problems, please use the above steps to enable
> services and startup items one by one in order to figure out the root
> cause
> of this issue.
>
> If we cannot resolve the issue after we perform the steps above, please
> help me collect some information for further investigation:
>
> 1. Does this issue happen on all workstations or individual workstation?
>
> 2. Do you get any error when you install fax client? If yes, please
> capture
> screenshots of the error messages and send the pictures to me at
> v-terliu@microsoft.com
>
> 3. Save the application event log and system event log as evt files on the
> problematic client and send to my mailbox: v-terliu@microsoft.com
>
> I hope these steps will give you some help.
>
> Thanks and have a nice day!
>
> Best regards,
>
> Terence Liu (MSFT)
>
> Microsoft CSS Online Newsgroup Support
>
> Get Secure! - www.microsoft.com/security
>
> ================================================== ===
> This newsgroup only focuses on SBS technical issues. If you have issues
> regarding other Microsoft products, you'd better post in the corresponding
> newsgroups so that they can be resolved in an efficient and timely manner.
> You can locate the newsgroup here:
> http://www.microsoft.com/communities...s/default.aspx
>
> When opening a new thread via the web interface, we recommend you check
> the
> "Notify me of replies" box to receive e-mail notifications when there are
> any updates in your thread. When responding to posts via your newsreader,
> please "Reply to Group" so that others may learn and benefit from your
> issue.
>
> Microsoft engineers can only focus on one issue per thread. Although we
> provide other information for your reference, we recommend you post
> different incidents in different threads to keep the thread clean. In
> doing
> so, it will ensure your issues are resolved in a timely manner.
>
> For urgent issues, you may want to contact Microsoft CSS directly. Please
> check http://support.microsoft.com for regional support phone numbers.
>
> Any input or comments in this thread are highly appreciated.
> ================================================== ===
>
> This posting is provided "AS IS" with no warranties, and confers no
> rights.
>
> --------------------
>>From: "Mike in Nebraska" <Mike_Webb@whoopingcrane.org>
>>References: <ejeisSh0IHA.3504@TK2MSFTNGP06.phx.gbl>
> <O6ycp5h0IHA.3680@TK2MSFTNGP05.phx.gbl>
>>Subject: Re: Problem with Fax Services installation (SBS 2003 Premium SP1)
>>Date: Thu, 19 Jun 2008 10:17:28 -0500
>>Lines: 150
>>MIME-Version: 1.0
>>Content-Type: multipart/alternative;
>> boundary="----=_NextPart_000_0173_01C8D1F5.AD6B9240"
>>X-Priority: 3
>>X-MSMail-Priority: Normal
>>X-Newsreader: Microsoft Outlook Express 6.00.2900.5512
>>X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.5512
>>Message-ID: <eblxW9h0IHA.3756@TK2MSFTNGP04.phx.gbl>
>>Newsgroups: microsoft.public.windows.server.sbs
>>NNTP-Posting-Host: mail.whoopingcrane.org 69.20.201.26
>>Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSF TNGP04.phx.gbl
>>Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:112316
>>X-Tomcat-NG: microsoft.public.windows.server.sbs
>>
>>No. I have it in my binder but was going to use it once I had it
> installed. Can't get it installed.
>> "Cris Hanna [SBS-MVP]" <crisnospamhanna@cpunospamservices.net> wrote in
> message news:O6ycp5h0IHA.3680@TK2MSFTNGP05.phx.gbl...
>>
> http://www.microsoft.com/downloads/d...0a0-1595-4776-
> a101-c3bec7512594&displaylang=en
>> Step-by-Step Guide for Configuring and Using Fax on Windows Small
> Business Server 2003
>> Have you been through this??
>> --
>> Cris Hanna [SBS-MVP]
>> -------------------------------------------------
>> Microsoft MVPs
>> Independent Experts (MVPs do not work for MS)
>> Real World Answers
>> ---------------------------------------------------------
>> Please do not contact me directly regarding issues
>> "Mike in Nebraska" <Mike_Webb@whoopingcrane.org> wrote in message
> news:ejeisSh0IHA.3504@TK2MSFTNGP06.phx.gbl...
>> I am unable to install the Fax Services tool. I re-built the server a
> month
>> or so ago and this is the last item I am trying to bring on-line.
> I've
>> already applied Windows Server SP2, Exchange Server 2003 SP2, and SBS
> SP1.
>> I watched the Application Log as it was installing and saw the drivers
> load,
>> service load, start and enter the running state, then I got an
> Application
>> Error, EventID: 1004 "Reporting queued error: faulting application
>> setup.exe, version 5.2.2893.0, faulting module suitehelp.dll, version
>> 5.2.2893.0, fault address 0x0004ae45."
>> I googled the fault address, but didn't see anything specifically
> about
>> installing the Fax Services tool. But, I wonder if SBS SP1 is part of
> the
>> answer.
>> Any ideas on what I can try?
>> --
>> Mike Webb
>> Platte River Whooping Crane Maintenance Trust, Inc.
>> a conservation non-profit (501 (c)(3)) organization
>> Wood River, NE
>>
>

#6 21-06-2008

Mike: *how* are you trying to install the fax software. Your initial post
isn't clear on this. It may be something as simple as using the wrong
package...

-Cliff

"Mike in Nebraska" <Mike_Webb@whoopingcrane.org> wrote in message
news:uRSABDt0IHA.5300@TK2MSFTNGP06.phx.gbl...
> I'm sorry, I didn't explain properly. The problem is on the Server, not a
> workstation.
>
> "Terence Liu [MSFT]" <v-terliu@online.microsoft.com> wrote in message
> news:2VXWJFq0IHA.5664@TK2MSFTNGHUB02.phx.gbl...
>> Hello Mike,
>>
>> Thank you for posting here. Let's also thank Cris for the input.
>>
>> According to your description, I understand that you unable to install
>> fax
>> client on workstations and get event error 1004. If I have misunderstood
>> the problem, please don't hesitate to let me know.
>>
>> Based on my research, I suggest we try the following steps to see if we
>> can
>> resolve this issue:
>>
>> 1. Please try to reinstall fax client on XP client via the following
>> steps:
>>
>> a. Open Control Panel and open Add or Remove Programs.
>> b. Click Add/Remove Windows Components.
>> c. Uncheck Fax Services and click Next.
>> d. Finish the process.
>> e. You can run the following command to install Shared Fax Client (for
>> Windows XP only):
>>
>> "sysocmgr.exe /u:"\\%sbsserver%\clietnapps\faxxp\fax_inst.inf" /r /q /n
>> /i
>> \\%sbsserver%\clientapps\faxxp\fax_master.inf.
>>
>> 2. If you run Vista client, please refer to the following page:
>>
>> How to Configure Fax On Windows Vista for an SBS 2003 Environment
>> http://blogs.technet.com/sbs/archive...re-fax-on-wind
>> ows-vista-for-an-sbs-2003-environment.aspx
>>
>> 3. If the issue persists, you may need to try the installation after
>> clean
>> boot on the clients:
>>
>> To clean boot the problematic computer, please use the steps below:
>> a. Click Start, click Run, and then in the Open box, type "MSCONFIG"
>> (without the quotation marks). Click OK.
>>
>> b. In the System Configuration Utility (MSConfig) window, click to select
>> the Selective Startup button.
>>
>> c. Click to clear the check mark from the "Load startup items" below
>> Selective Startup.
>>
>> d. Click the Services tab, click to check the "Hide All Microsoft
>> Services"
>> box, and remove all the check marks from the remaining Non-Microsoft
>> Services.
>>
>> e. Click OK to close the MSConfig window. Click Yes when you are asked to
>> restart your computer in order to enable the changes.
>>
>> f. After restarting, please try to install the fax client again.
>>
>> g. If there are no more problems, please use the above steps to enable
>> services and startup items one by one in order to figure out the root
>> cause
>> of this issue.
>>
>> If we cannot resolve the issue after we perform the steps above, please
>> help me collect some information for further investigation:
>>
>> 1. Does this issue happen on all workstations or individual workstation?
>>
>> 2. Do you get any error when you install fax client? If yes, please
>> capture
>> screenshots of the error messages and send the pictures to me at
>> v-terliu@microsoft.com
>>
>> 3. Save the application event log and system event log as evt files on
>> the
>> problematic client and send to my mailbox: v-terliu@microsoft.com
>>
>> I hope these steps will give you some help.
>>
>> Thanks and have a nice day!
>>
>> Best regards,
>>
>> Terence Liu (MSFT)
>>
>> Microsoft CSS Online Newsgroup Support
>>
>> Get Secure! - www.microsoft.com/security
>>
>> ================================================== ===
>> This newsgroup only focuses on SBS technical issues. If you have issues
>> regarding other Microsoft products, you'd better post in the
>> corresponding
>> newsgroups so that they can be resolved in an efficient and timely
>> manner.
>> You can locate the newsgroup here:
>> http://www.microsoft.com/communities...s/default.aspx
>>
>> When opening a new thread via the web interface, we recommend you check
>> the
>> "Notify me of replies" box to receive e-mail notifications when there are
>> any updates in your thread. When responding to posts via your newsreader,
>> please "Reply to Group" so that others may learn and benefit from your
>> issue.
>>
>> Microsoft engineers can only focus on one issue per thread. Although we
>> provide other information for your reference, we recommend you post
>> different incidents in different threads to keep the thread clean. In
>> doing
>> so, it will ensure your issues are resolved in a timely manner.
>>
>> For urgent issues, you may want to contact Microsoft CSS directly. Please
>> check http://support.microsoft.com for regional support phone numbers.
>>
>> Any input or comments in this thread are highly appreciated.
>> ================================================== ===
>>
>> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>>
>> --------------------
>>>From: "Mike in Nebraska" <Mike_Webb@whoopingcrane.org>
>>>References: <ejeisSh0IHA.3504@TK2MSFTNGP06.phx.gbl>
>> <O6ycp5h0IHA.3680@TK2MSFTNGP05.phx.gbl>
>>>Subject: Re: Problem with Fax Services installation (SBS 2003 Premium
>>>SP1)
>>>Date: Thu, 19 Jun 2008 10:17:28 -0500
>>>Lines: 150
>>>MIME-Version: 1.0
>>>Content-Type: multipart/alternative;
>>> boundary="----=_NextPart_000_0173_01C8D1F5.AD6B9240"
>>>X-Priority: 3
>>>X-MSMail-Priority: Normal
>>>X-Newsreader: Microsoft Outlook Express 6.00.2900.5512
>>>X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.5512
>>>Message-ID: <eblxW9h0IHA.3756@TK2MSFTNGP04.phx.gbl>
>>>Newsgroups: microsoft.public.windows.server.sbs
>>>NNTP-Posting-Host: mail.whoopingcrane.org 69.20.201.26
>>>Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSF TNGP04.phx.gbl
>>>Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:112316
>>>X-Tomcat-NG: microsoft.public.windows.server.sbs
>>>
>>>No. I have it in my binder but was going to use it once I had it
>> installed. Can't get it installed.
>>> "Cris Hanna [SBS-MVP]" <crisnospamhanna@cpunospamservices.net> wrote in
>> message news:O6ycp5h0IHA.3680@TK2MSFTNGP05.phx.gbl...
>>>
>> http://www.microsoft.com/downloads/d...0a0-1595-4776-
>> a101-c3bec7512594&displaylang=en
>>> Step-by-Step Guide for Configuring and Using Fax on Windows Small
>> Business Server 2003
>>> Have you been through this??
>>> --
>>> Cris Hanna [SBS-MVP]
>>> -------------------------------------------------
>>> Microsoft MVPs
>>> Independent Experts (MVPs do not work for MS)
>>> Real World Answers
>>> ---------------------------------------------------------
>>> Please do not contact me directly regarding issues
>>> "Mike in Nebraska" <Mike_Webb@whoopingcrane.org> wrote in message
>> news:ejeisSh0IHA.3504@TK2MSFTNGP06.phx.gbl...
>>> I am unable to install the Fax Services tool. I re-built the server
>>> a
>> month
>>> or so ago and this is the last item I am trying to bring on-line.
>> I've
>>> already applied Windows Server SP2, Exchange Server 2003 SP2, and SBS
>> SP1.
>>> I watched the Application Log as it was installing and saw the
>>> drivers
>> load,
>>> service load, start and enter the running state, then I got an
>> Application
>>> Error, EventID: 1004 "Reporting queued error: faulting application
>>> setup.exe, version 5.2.2893.0, faulting module suitehelp.dll, version
>>> 5.2.2893.0, fault address 0x0004ae45."
>>> I googled the fault address, but didn't see anything specifically
>> about
>>> installing the Fax Services tool. But, I wonder if SBS SP1 is part of
>> the
>>> answer.
>>> Any ideas on what I can try?
>>> --
>>> Mike Webb
>>> Platte River Whooping Crane Maintenance Trust, Inc.
>>> a conservation non-profit (501 (c)(3)) organization
>>> Wood River, NE
>>>
>>
>
>

#7 21-06-2008

I used Add/Remove Programs from Control Panel, and chose Change for SBS.
Then I clicked on through and chose "Maintenance" from the top-level menu
and "Install" next to Fax. Clicked through until it strarted the install
process.

"Cliff Galiher" <cgaliher@gmail.com> wrote in message
news:B9FE14AF-53BD-432B-A101-1A72BFBB518C@microsoft.com...
> Mike: *how* are you trying to install the fax software. Your initial
> post isn't clear on this. It may be something as simple as using the
> wrong package...
>
> -Cliff
>
> "Mike in Nebraska" <Mike_Webb@whoopingcrane.org> wrote in message
> news:uRSABDt0IHA.5300@TK2MSFTNGP06.phx.gbl...
>> I'm sorry, I didn't explain properly. The problem is on the Server, not
>> a workstation.
>>
>> "Terence Liu [MSFT]" <v-terliu@online.microsoft.com> wrote in message
>> news:2VXWJFq0IHA.5664@TK2MSFTNGHUB02.phx.gbl...
>>> Hello Mike,
>>>
>>> Thank you for posting here. Let's also thank Cris for the input.
>>>
>>> According to your description, I understand that you unable to install
>>> fax
>>> client on workstations and get event error 1004. If I have misunderstood
>>> the problem, please don't hesitate to let me know.
>>>
>>> Based on my research, I suggest we try the following steps to see if we
>>> can
>>> resolve this issue:
>>>
>>> 1. Please try to reinstall fax client on XP client via the following
>>> steps:
>>>
>>> a. Open Control Panel and open Add or Remove Programs.
>>> b. Click Add/Remove Windows Components.
>>> c. Uncheck Fax Services and click Next.
>>> d. Finish the process.
>>> e. You can run the following command to install Shared Fax Client (for
>>> Windows XP only):
>>>
>>> "sysocmgr.exe /u:"\\%sbsserver%\clietnapps\faxxp\fax_inst.inf" /r /q /n
>>> /i
>>> \\%sbsserver%\clientapps\faxxp\fax_master.inf.
>>>
>>> 2. If you run Vista client, please refer to the following page:
>>>
>>> How to Configure Fax On Windows Vista for an SBS 2003 Environment
>>> http://blogs.technet.com/sbs/archive...re-fax-on-wind
>>> ows-vista-for-an-sbs-2003-environment.aspx
>>>
>>> 3. If the issue persists, you may need to try the installation after
>>> clean
>>> boot on the clients:
>>>
>>> To clean boot the problematic computer, please use the steps below:
>>> a. Click Start, click Run, and then in the Open box, type "MSCONFIG"
>>> (without the quotation marks). Click OK.
>>>
>>> b. In the System Configuration Utility (MSConfig) window, click to
>>> select
>>> the Selective Startup button.
>>>
>>> c. Click to clear the check mark from the "Load startup items" below
>>> Selective Startup.
>>>
>>> d. Click the Services tab, click to check the "Hide All Microsoft
>>> Services"
>>> box, and remove all the check marks from the remaining Non-Microsoft
>>> Services.
>>>
>>> e. Click OK to close the MSConfig window. Click Yes when you are asked
>>> to
>>> restart your computer in order to enable the changes.
>>>
>>> f. After restarting, please try to install the fax client again.
>>>
>>> g. If there are no more problems, please use the above steps to enable
>>> services and startup items one by one in order to figure out the root
>>> cause
>>> of this issue.
>>>
>>> If we cannot resolve the issue after we perform the steps above, please
>>> help me collect some information for further investigation:
>>>
>>> 1. Does this issue happen on all workstations or individual workstation?
>>>
>>> 2. Do you get any error when you install fax client? If yes, please
>>> capture
>>> screenshots of the error messages and send the pictures to me at
>>> v-terliu@microsoft.com
>>>
>>> 3. Save the application event log and system event log as evt files on
>>> the
>>> problematic client and send to my mailbox: v-terliu@microsoft.com
>>>
>>> I hope these steps will give you some help.
>>>
>>> Thanks and have a nice day!
>>>
>>> Best regards,
>>>
>>> Terence Liu (MSFT)
>>>
>>> Microsoft CSS Online Newsgroup Support
>>>
>>> Get Secure! - www.microsoft.com/security
>>>
>>> ================================================== ===
>>> This newsgroup only focuses on SBS technical issues. If you have issues
>>> regarding other Microsoft products, you'd better post in the
>>> corresponding
>>> newsgroups so that they can be resolved in an efficient and timely
>>> manner.
>>> You can locate the newsgroup here:
>>> http://www.microsoft.com/communities...s/default.aspx
>>>
>>> When opening a new thread via the web interface, we recommend you check
>>> the
>>> "Notify me of replies" box to receive e-mail notifications when there
>>> are
>>> any updates in your thread. When responding to posts via your
>>> newsreader,
>>> please "Reply to Group" so that others may learn and benefit from your
>>> issue.
>>>
>>> Microsoft engineers can only focus on one issue per thread. Although we
>>> provide other information for your reference, we recommend you post
>>> different incidents in different threads to keep the thread clean. In
>>> doing
>>> so, it will ensure your issues are resolved in a timely manner.
>>>
>>> For urgent issues, you may want to contact Microsoft CSS directly.
>>> Please
>>> check http://support.microsoft.com for regional support phone numbers.
>>>
>>> Any input or comments in this thread are highly appreciated.
>>> ================================================== ===
>>>
>>> This posting is provided "AS IS" with no warranties, and confers no
>>> rights.
>>>
>>> --------------------
>>>>From: "Mike in Nebraska" <Mike_Webb@whoopingcrane.org>
>>>>References: <ejeisSh0IHA.3504@TK2MSFTNGP06.phx.gbl>
>>> <O6ycp5h0IHA.3680@TK2MSFTNGP05.phx.gbl>
>>>>Subject: Re: Problem with Fax Services installation (SBS 2003 Premium
>>>>SP1)
>>>>Date: Thu, 19 Jun 2008 10:17:28 -0500
>>>>Lines: 150
>>>>MIME-Version: 1.0
>>>>Content-Type: multipart/alternative;
>>>> boundary="----=_NextPart_000_0173_01C8D1F5.AD6B9240"
>>>>X-Priority: 3
>>>>X-MSMail-Priority: Normal
>>>>X-Newsreader: Microsoft Outlook Express 6.00.2900.5512
>>>>X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.5512
>>>>Message-ID: <eblxW9h0IHA.3756@TK2MSFTNGP04.phx.gbl>
>>>>Newsgroups: microsoft.public.windows.server.sbs
>>>>NNTP-Posting-Host: mail.whoopingcrane.org 69.20.201.26
>>>>Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSF TNGP04.phx.gbl
>>>>Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:112316
>>>>X-Tomcat-NG: microsoft.public.windows.server.sbs
>>>>
>>>>No. I have it in my binder but was going to use it once I had it
>>> installed. Can't get it installed.
>>>> "Cris Hanna [SBS-MVP]" <crisnospamhanna@cpunospamservices.net> wrote
>>>> in
>>> message news:O6ycp5h0IHA.3680@TK2MSFTNGP05.phx.gbl...
>>>>
>>> http://www.microsoft.com/downloads/d...0a0-1595-4776-
>>> a101-c3bec7512594&displaylang=en
>>>> Step-by-Step Guide for Configuring and Using Fax on Windows Small
>>> Business Server 2003
>>>> Have you been through this??
>>>> --
>>>> Cris Hanna [SBS-MVP]
>>>> -------------------------------------------------
>>>> Microsoft MVPs
>>>> Independent Experts (MVPs do not work for MS)
>>>> Real World Answers
>>>> ---------------------------------------------------------
>>>> Please do not contact me directly regarding issues
>>>> "Mike in Nebraska" <Mike_Webb@whoopingcrane.org> wrote in message
>>> news:ejeisSh0IHA.3504@TK2MSFTNGP06.phx.gbl...
>>>> I am unable to install the Fax Services tool. I re-built the server
>>>> a
>>> month
>>>> or so ago and this is the last item I am trying to bring on-line.
>>> I've
>>>> already applied Windows Server SP2, Exchange Server 2003 SP2, and
>>>> SBS
>>> SP1.
>>>> I watched the Application Log as it was installing and saw the
>>>> drivers
>>> load,
>>>> service load, start and enter the running state, then I got an
>>> Application
>>>> Error, EventID: 1004 "Reporting queued error: faulting application
>>>> setup.exe, version 5.2.2893.0, faulting module suitehelp.dll,
>>>> version
>>>> 5.2.2893.0, fault address 0x0004ae45."
>>>> I googled the fault address, but didn't see anything specifically
>>> about
>>>> installing the Fax Services tool. But, I wonder if SBS SP1 is part
>>>> of
>>> the
>>>> answer.
>>>> Any ideas on what I can try?
>>>> --
>>>> Mike Webb
>>>> Platte River Whooping Crane Maintenance Trust, Inc.
>>>> a conservation non-profit (501 (c)(3)) organization
>>>> Wood River, NE
>>>>
>>>
>>
>>
>

#8 21-06-2008

For unknown reason(s), the Fax tool is now working. It failed when I
installed it, but I have since re-booted while working on an application. I
just checked it, and see it is fully functional.

Thanks anyway,
Mike
"Cliff Galiher" <cgaliher@gmail.com> wrote in message
news:B9FE14AF-53BD-432B-A101-1A72BFBB518C@microsoft.com...
> Mike: *how* are you trying to install the fax software. Your initial
> post isn't clear on this. It may be something as simple as using the
> wrong package...
>
> -Cliff
>
> "Mike in Nebraska" <Mike_Webb@whoopingcrane.org> wrote in message
> news:uRSABDt0IHA.5300@TK2MSFTNGP06.phx.gbl...
>> I'm sorry, I didn't explain properly. The problem is on the Server, not
>> a workstation.
>>
>> "Terence Liu [MSFT]" <v-terliu@online.microsoft.com> wrote in message
>> news:2VXWJFq0IHA.5664@TK2MSFTNGHUB02.phx.gbl...
>>> Hello Mike,
>>>
>>> Thank you for posting here. Let's also thank Cris for the input.
>>>
>>> According to your description, I understand that you unable to install
>>> fax
>>> client on workstations and get event error 1004. If I have misunderstood
>>> the problem, please don't hesitate to let me know.
>>>
>>> Based on my research, I suggest we try the following steps to see if we
>>> can
>>> resolve this issue:
>>>
>>> 1. Please try to reinstall fax client on XP client via the following
>>> steps:
>>>
>>> a. Open Control Panel and open Add or Remove Programs.
>>> b. Click Add/Remove Windows Components.
>>> c. Uncheck Fax Services and click Next.
>>> d. Finish the process.
>>> e. You can run the following command to install Shared Fax Client (for
>>> Windows XP only):
>>>
>>> "sysocmgr.exe /u:"\\%sbsserver%\clietnapps\faxxp\fax_inst.inf" /r /q /n
>>> /i
>>> \\%sbsserver%\clientapps\faxxp\fax_master.inf.
>>>
>>> 2. If you run Vista client, please refer to the following page:
>>>
>>> How to Configure Fax On Windows Vista for an SBS 2003 Environment
>>> http://blogs.technet.com/sbs/archive...re-fax-on-wind
>>> ows-vista-for-an-sbs-2003-environment.aspx
>>>
>>> 3. If the issue persists, you may need to try the installation after
>>> clean
>>> boot on the clients:
>>>
>>> To clean boot the problematic computer, please use the steps below:
>>> a. Click Start, click Run, and then in the Open box, type "MSCONFIG"
>>> (without the quotation marks). Click OK.
>>>
>>> b. In the System Configuration Utility (MSConfig) window, click to
>>> select
>>> the Selective Startup button.
>>>
>>> c. Click to clear the check mark from the "Load startup items" below
>>> Selective Startup.
>>>
>>> d. Click the Services tab, click to check the "Hide All Microsoft
>>> Services"
>>> box, and remove all the check marks from the remaining Non-Microsoft
>>> Services.
>>>
>>> e. Click OK to close the MSConfig window. Click Yes when you are asked
>>> to
>>> restart your computer in order to enable the changes.
>>>
>>> f. After restarting, please try to install the fax client again.
>>>
>>> g. If there are no more problems, please use the above steps to enable
>>> services and startup items one by one in order to figure out the root
>>> cause
>>> of this issue.
>>>
>>> If we cannot resolve the issue after we perform the steps above, please
>>> help me collect some information for further investigation:
>>>
>>> 1. Does this issue happen on all workstations or individual workstation?
>>>
>>> 2. Do you get any error when you install fax client? If yes, please
>>> capture
>>> screenshots of the error messages and send the pictures to me at
>>> v-terliu@microsoft.com
>>>
>>> 3. Save the application event log and system event log as evt files on
>>> the
>>> problematic client and send to my mailbox: v-terliu@microsoft.com
>>>
>>> I hope these steps will give you some help.
>>>
>>> Thanks and have a nice day!
>>>
>>> Best regards,
>>>
>>> Terence Liu (MSFT)
>>>
>>> Microsoft CSS Online Newsgroup Support
>>>
>>> Get Secure! - www.microsoft.com/security
>>>
>>> ================================================== ===
>>> This newsgroup only focuses on SBS technical issues. If you have issues
>>> regarding other Microsoft products, you'd better post in the
>>> corresponding
>>> newsgroups so that they can be resolved in an efficient and timely
>>> manner.
>>> You can locate the newsgroup here:
>>> http://www.microsoft.com/communities...s/default.aspx
>>>
>>> When opening a new thread via the web interface, we recommend you check
>>> the
>>> "Notify me of replies" box to receive e-mail notifications when there
>>> are
>>> any updates in your thread. When responding to posts via your
>>> newsreader,
>>> please "Reply to Group" so that others may learn and benefit from your
>>> issue.
>>>
>>> Microsoft engineers can only focus on one issue per thread. Although we
>>> provide other information for your reference, we recommend you post
>>> different incidents in different threads to keep the thread clean. In
>>> doing
>>> so, it will ensure your issues are resolved in a timely manner.
>>>
>>> For urgent issues, you may want to contact Microsoft CSS directly.
>>> Please
>>> check http://support.microsoft.com for regional support phone numbers.
>>>
>>> Any input or comments in this thread are highly appreciated.
>>> ================================================== ===
>>>
>>> This posting is provided "AS IS" with no warranties, and confers no
>>> rights.
>>>
>>> --------------------
>>>>From: "Mike in Nebraska" <Mike_Webb@whoopingcrane.org>
>>>>References: <ejeisSh0IHA.3504@TK2MSFTNGP06.phx.gbl>
>>> <O6ycp5h0IHA.3680@TK2MSFTNGP05.phx.gbl>
>>>>Subject: Re: Problem with Fax Services installation (SBS 2003 Premium
>>>>SP1)
>>>>Date: Thu, 19 Jun 2008 10:17:28 -0500
>>>>Lines: 150
>>>>MIME-Version: 1.0
>>>>Content-Type: multipart/alternative;
>>>> boundary="----=_NextPart_000_0173_01C8D1F5.AD6B9240"
>>>>X-Priority: 3
>>>>X-MSMail-Priority: Normal
>>>>X-Newsreader: Microsoft Outlook Express 6.00.2900.5512
>>>>X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.5512
>>>>Message-ID: <eblxW9h0IHA.3756@TK2MSFTNGP04.phx.gbl>
>>>>Newsgroups: microsoft.public.windows.server.sbs
>>>>NNTP-Posting-Host: mail.whoopingcrane.org 69.20.201.26
>>>>Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSF TNGP04.phx.gbl
>>>>Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:112316
>>>>X-Tomcat-NG: microsoft.public.windows.server.sbs
>>>>
>>>>No. I have it in my binder but was going to use it once I had it
>>> installed. Can't get it installed.
>>>> "Cris Hanna [SBS-MVP]" <crisnospamhanna@cpunospamservices.net> wrote
>>>> in
>>> message news:O6ycp5h0IHA.3680@TK2MSFTNGP05.phx.gbl...
>>>>
>>> http://www.microsoft.com/downloads/d...0a0-1595-4776-
>>> a101-c3bec7512594&displaylang=en
>>>> Step-by-Step Guide for Configuring and Using Fax on Windows Small
>>> Business Server 2003
>>>> Have you been through this??
>>>> --
>>>> Cris Hanna [SBS-MVP]
>>>> -------------------------------------------------
>>>> Microsoft MVPs
>>>> Independent Experts (MVPs do not work for MS)
>>>> Real World Answers
>>>> ---------------------------------------------------------
>>>> Please do not contact me directly regarding issues
>>>> "Mike in Nebraska" <Mike_Webb@whoopingcrane.org> wrote in message
>>> news:ejeisSh0IHA.3504@TK2MSFTNGP06.phx.gbl...
>>>> I am unable to install the Fax Services tool. I re-built the server
>>>> a
>>> month
>>>> or so ago and this is the last item I am trying to bring on-line.
>>> I've
>>>> already applied Windows Server SP2, Exchange Server 2003 SP2, and
>>>> SBS
>>> SP1.
>>>> I watched the Application Log as it was installing and saw the
>>>> drivers
>>> load,
>>>> service load, start and enter the running state, then I got an
>>> Application
>>>> Error, EventID: 1004 "Reporting queued error: faulting application
>>>> setup.exe, version 5.2.2893.0, faulting module suitehelp.dll,
>>>> version
>>>> 5.2.2893.0, fault address 0x0004ae45."
>>>> I googled the fault address, but didn't see anything specifically
>>> about
>>>> installing the Fax Services tool. But, I wonder if SBS SP1 is part
>>>> of
>>> the
>>>> answer.
>>>> Any ideas on what I can try?
>>>> --
>>>> Mike Webb
>>>> Platte River Whooping Crane Maintenance Trust, Inc.
>>>> a conservation non-profit (501 (c)(3)) organization
>>>> Wood River, NE
>>>>
>>>
>>
>>
>

#9 23-06-2008

Hello Mike,

Thank you for your update. I'm sorry for the delay response due to the
weekend.

I'm glad to hear that things are working correctly for you now.

Additional information for your reference in the future:

1. Reinstall fax component on SBS

A. Rename the keys and files below to *.old

1) HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Fax
2) HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\Fax
3) C:\Program Files\Microsoft Windows Small Business Server\fax
4) The ''SBSMIS-FAX.log'' file under ''C:\Program Files\Microsoft
Integration\Windows Small Business Server 2003\Logs''.
5) The ''SBSMSI-faxcfg.log'' file under ''C:\Program Files\Microsoft
Integration\Windows Small Business Server 2003\Logs''.
6) The ''faxsetup.log'' file under ''C:\WINDOWS\''.

B. Delete the following registry keys:

HKLM/SOFTWARE/Microsoft/Windows/CurrentVersion/Telephony/Country List
HKLM/SOFTWARE/Microsoft/Windows/CurrentVersion/Telephony/Locations registry
Keys

C. Access Add/Remove Programs, Add/Remove Windows Components, uncheck ''Fax
Services'' to uninstall it.

D. Once it is uninstalled, access Add/Remove Programs to reinstall it.

E. Then, access ''Add/Remove Programs again'', this time, we will click
''Change/Remove'' on the ''Windows Small Business Server 2003'' item:

1) Click ''Next'' on the ''Microsoft Windows Small Business Server Setup''
page.
2) Click ''Next'' on the ''Windows Configuration'' page.

Note: It states that ''This will take approximately 30 minutes'', it is
referring to the total time it will take in the first SBS component
installation. For the task such as remove a specific component, it will
just take couple of minutes.

3) Now, in the ''Component Selection'' page, choose ''Remove' before the
''Fax Services'' item.
4) Click ''Next'', and then click ''Next'' again to confirm ''Component
Summary''. You will be prompted to insert the SBS setup Disc 1. and then
follow the guide the finish the reinstallation.

F. Once the removal process is completed, access ''Windows Small Business
Server setup'' again in ''Add/Remove Programs'', proceed to the ''Component
Selection'' page, and then choose ''Install'' for the ''Fax Services'' item
to reinstall fax service.

2. Step-by-Step Guide to Configuring and Using Fax on Windows Small
Business Server 2003
http://technet2.microsoft.com/Window...brary/4b42d716
-e281-4e7f-a735-772cc627a9181033.mspx

Please do not hesitate to post in SBS newsgroup if you need any assistance
in the future. I look forward to working with you again.

Thank you and have a nice day,

Best regards,

Terence Liu (MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

================================================== ===
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities...s/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
================================================== ===

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
>From: "Mike in Nebraska" <Mike_Webb@whoopingcrane.org>
>References: <ejeisSh0IHA.3504@TK2MSFTNGP06.phx.gbl>
<O6ycp5h0IHA.3680@TK2MSFTNGP05.phx.gbl>
<eblxW9h0IHA.3756@TK2MSFTNGP04.phx.gbl>
<2VXWJFq0IHA.5664@TK2MSFTNGHUB02.phx.gbl>
<uRSABDt0IHA.5300@TK2MSFTNGP06.phx.gbl>
<B9FE14AF-53BD-432B-A101-1A72BFBB518C@microsoft.com>
>Subject: CLOSED Re: Problem with Fax Services installation (SBS 2003
Premium SP1)
>Date: Fri, 20 Jun 2008 16:10:17 -0500
>Lines: 224
>X-Priority: 3
>X-MSMail-Priority: Normal
>X-Newsreader: Microsoft Outlook Express 6.00.2900.5512
>X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.5512
>X-RFC2646: Format=Flowed; Response
>Message-ID: <u9rOLnx0IHA.2292@TK2MSFTNGP03.phx.gbl>
>Newsgroups: microsoft.public.windows.server.sbs
>NNTP-Posting-Host: mail.whoopingcrane.org 69.20.201.26
>Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSF TNGP03.phx.gbl
>Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:112568
>X-Tomcat-NG: microsoft.public.windows.server.sbs
>
>For unknown reason(s), the Fax tool is now working. It failed when I
>installed it, but I have since re-booted while working on an application.
I
>just checked it, and see it is fully functional.
>
>Thanks anyway,
>Mike
>"Cliff Galiher" <cgaliher@gmail.com> wrote in message
>news:B9FE14AF-53BD-432B-A101-1A72BFBB518C@microsoft.com...
>> Mike: *how* are you trying to install the fax software. Your initial
>> post isn't clear on this. It may be something as simple as using the
>> wrong package...
>>
>> -Cliff
>>
>> "Mike in Nebraska" <Mike_Webb@whoopingcrane.org> wrote in message
>> news:uRSABDt0IHA.5300@TK2MSFTNGP06.phx.gbl...
>>> I'm sorry, I didn't explain properly. The problem is on the Server,
not
>>> a workstation.
>>>
>>> "Terence Liu [MSFT]" <v-terliu@online.microsoft.com> wrote in message
>>> news:2VXWJFq0IHA.5664@TK2MSFTNGHUB02.phx.gbl...
>>>> Hello Mike,
>>>>
>>>> Thank you for posting here. Let's also thank Cris for the input.
>>>>
>>>> According to your description, I understand that you unable to install
>>>> fax
>>>> client on workstations and get event error 1004. If I have
misunderstood
>>>> the problem, please don't hesitate to let me know.
>>>>
>>>> Based on my research, I suggest we try the following steps to see if
we
>>>> can
>>>> resolve this issue:
>>>>
>>>> 1. Please try to reinstall fax client on XP client via the following
>>>> steps:
>>>>
>>>> a. Open Control Panel and open Add or Remove Programs.
>>>> b. Click Add/Remove Windows Components.
>>>> c. Uncheck Fax Services and click Next.
>>>> d. Finish the process.
>>>> e. You can run the following command to install Shared Fax Client (for
>>>> Windows XP only):
>>>>
>>>> "sysocmgr.exe /u:"\\%sbsserver%\clietnapps\faxxp\fax_inst.inf" /r /q
/n
>>>> /i
>>>> \\%sbsserver%\clientapps\faxxp\fax_master.inf.
>>>>
>>>> 2. If you run Vista client, please refer to the following page:
>>>>
>>>> How to Configure Fax On Windows Vista for an SBS 2003 Environment
>>>>
http://blogs.technet.com/sbs/archive...re-fax-on-wind
>>>> ows-vista-for-an-sbs-2003-environment.aspx
>>>>
>>>> 3. If the issue persists, you may need to try the installation after
>>>> clean
>>>> boot on the clients:
>>>>
>>>> To clean boot the problematic computer, please use the steps below:
>>>> a. Click Start, click Run, and then in the Open box, type "MSCONFIG"
>>>> (without the quotation marks). Click OK.
>>>>
>>>> b. In the System Configuration Utility (MSConfig) window, click to
>>>> select
>>>> the Selective Startup button.
>>>>
>>>> c. Click to clear the check mark from the "Load startup items" below
>>>> Selective Startup.
>>>>
>>>> d. Click the Services tab, click to check the "Hide All Microsoft
>>>> Services"
>>>> box, and remove all the check marks from the remaining Non-Microsoft
>>>> Services.
>>>>
>>>> e. Click OK to close the MSConfig window. Click Yes when you are asked
>>>> to
>>>> restart your computer in order to enable the changes.
>>>>
>>>> f. After restarting, please try to install the fax client again.
>>>>
>>>> g. If there are no more problems, please use the above steps to enable
>>>> services and startup items one by one in order to figure out the root
>>>> cause
>>>> of this issue.
>>>>
>>>> If we cannot resolve the issue after we perform the steps above, please
>>>> help me collect some information for further investigation:
>>>>
>>>> 1. Does this issue happen on all workstations or individual
workstation?
>>>>
>>>> 2. Do you get any error when you install fax client? If yes, please
>>>> capture
>>>> screenshots of the error messages and send the pictures to me at
>>>> v-terliu@microsoft.com
>>>>
>>>> 3. Save the application event log and system event log as evt files on
>>>> the
>>>> problematic client and send to my mailbox: v-terliu@microsoft.com
>>>>
>>>> I hope these steps will give you some help.
>>>>
>>>> Thanks and have a nice day!
>>>>
>>>> Best regards,
>>>>
>>>> Terence Liu (MSFT)
>>>>
>>>> Microsoft CSS Online Newsgroup Support
>>>>
>>>> Get Secure! - www.microsoft.com/security
>>>>
>>>> ================================================== ===
>>>> This newsgroup only focuses on SBS technical issues. If you have issues
>>>> regarding other Microsoft products, you'd better post in the
>>>> corresponding
>>>> newsgroups so that they can be resolved in an efficient and timely
>>>> manner.
>>>> You can locate the newsgroup here:
>>>> http://www.microsoft.com/communities...s/default.aspx
>>>>
>>>> When opening a new thread via the web interface, we recommend you
check
>>>> the
>>>> "Notify me of replies" box to receive e-mail notifications when there
>>>> are
>>>> any updates in your thread. When responding to posts via your
>>>> newsreader,
>>>> please "Reply to Group" so that others may learn and benefit from your
>>>> issue.
>>>>
>>>> Microsoft engineers can only focus on one issue per thread. Although we
>>>> provide other information for your reference, we recommend you post
>>>> different incidents in different threads to keep the thread clean. In
>>>> doing
>>>> so, it will ensure your issues are resolved in a timely manner.
>>>>
>>>> For urgent issues, you may want to contact Microsoft CSS directly.
>>>> Please
>>>> check http://support.microsoft.com for regional support phone numbers.
>>>>
>>>> Any input or comments in this thread are highly appreciated.
>>>> ================================================== ===
>>>>
>>>> This posting is provided "AS IS" with no warranties, and confers no
>>>> rights.
>>>>
>>>> --------------------
>>>>>From: "Mike in Nebraska" <Mike_Webb@whoopingcrane.org>
>>>>>References: <ejeisSh0IHA.3504@TK2MSFTNGP06.phx.gbl>
>>>> <O6ycp5h0IHA.3680@TK2MSFTNGP05.phx.gbl>
>>>>>Subject: Re: Problem with Fax Services installation (SBS 2003 Premium
>>>>>SP1)
>>>>>Date: Thu, 19 Jun 2008 10:17:28 -0500
>>>>>Lines: 150
>>>>>MIME-Version: 1.0
>>>>>Content-Type: multipart/alternative;
>>>>> boundary="----=_NextPart_000_0173_01C8D1F5.AD6B9240"
>>>>>X-Priority: 3
>>>>>X-MSMail-Priority: Normal
>>>>>X-Newsreader: Microsoft Outlook Express 6.00.2900.5512
>>>>>X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.5512
>>>>>Message-ID: <eblxW9h0IHA.3756@TK2MSFTNGP04.phx.gbl>
>>>>>Newsgroups: microsoft.public.windows.server.sbs
>>>>>NNTP-Posting-Host: mail.whoopingcrane.org 69.20.201.26
>>>>>Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSF TNGP04.phx.gbl
>>>>>Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:112316
>>>>>X-Tomcat-NG: microsoft.public.windows.server.sbs
>>>>>
>>>>>No. I have it in my binder but was going to use it once I had it
>>>> installed. Can't get it installed.
>>>>> "Cris Hanna [SBS-MVP]" <crisnospamhanna@cpunospamservices.net> wrote
>>>>> in
>>>> message news:O6ycp5h0IHA.3680@TK2MSFTNGP05.phx.gbl...
>>>>>
>>>>
http://www.microsoft.com/downloads/d...0a0-1595-4776-
>>>> a101-c3bec7512594&displaylang=en
>>>>> Step-by-Step Guide for Configuring and Using Fax on Windows Small
>>>> Business Server 2003
>>>>> Have you been through this??
>>>>> --
>>>>> Cris Hanna [SBS-MVP]
>>>>> -------------------------------------------------
>>>>> Microsoft MVPs
>>>>> Independent Experts (MVPs do not work for MS)
>>>>> Real World Answers
>>>>> ---------------------------------------------------------
>>>>> Please do not contact me directly regarding issues
>>>>> "Mike in Nebraska" <Mike_Webb@whoopingcrane.org> wrote in message
>>>> news:ejeisSh0IHA.3504@TK2MSFTNGP06.phx.gbl...
>>>>> I am unable to install the Fax Services tool. I re-built the
server
>>>>> a
>>>> month
>>>>> or so ago and this is the last item I am trying to bring on-line.
>>>> I've
>>>>> already applied Windows Server SP2, Exchange Server 2003 SP2, and
>>>>> SBS
>>>> SP1.
>>>>> I watched the Application Log as it was installing and saw the
>>>>> drivers
>>>> load,
>>>>> service load, start and enter the running state, then I got an
>>>> Application
>>>>> Error, EventID: 1004 "Reporting queued error: faulting application
>>>>> setup.exe, version 5.2.2893.0, faulting module suitehelp.dll,
>>>>> version
>>>>> 5.2.2893.0, fault address 0x0004ae45."
>>>>> I googled the fault address, but didn't see anything specifically
>>>> about
>>>>> installing the Fax Services tool. But, I wonder if SBS SP1 is part
>>>>> of
>>>> the
>>>>> answer.
>>>>> Any ideas on what I can try?
>>>>> --
>>>>> Mike Webb
>>>>> Platte River Whooping Crane Maintenance Trust, Inc.
>>>>> a conservation non-profit (501 (c)(3)) organization
>>>>> Wood River, NE
>>>>>
>>>>
>>>
>>>
>>
>
>
>

#10 23-06-2008

Thanks!

"Terence Liu [MSFT]" <v-terliu@online.microsoft.com> wrote in message
news:bRyFWkQ1IHA.3644@TK2MSFTNGHUB02.phx.gbl...
> Hello Mike,
>
> Thank you for your update. I'm sorry for the delay response due to the
> weekend.
>
> I'm glad to hear that things are working correctly for you now.
>
> Additional information for your reference in the future:
>
> 1. Reinstall fax component on SBS
>
> A. Rename the keys and files below to *.old
>
> 1) HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Fax
> 2) HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\Fax
> 3) C:\Program Files\Microsoft Windows Small Business Server\fax
> 4) The ''SBSMIS-FAX.log'' file under ''C:\Program Files\Microsoft
> Integration\Windows Small Business Server 2003\Logs''.
> 5) The ''SBSMSI-faxcfg.log'' file under ''C:\Program Files\Microsoft
> Integration\Windows Small Business Server 2003\Logs''.
> 6) The ''faxsetup.log'' file under ''C:\WINDOWS\''.
>
> B. Delete the following registry keys:
>
> HKLM/SOFTWARE/Microsoft/Windows/CurrentVersion/Telephony/Country List
> HKLM/SOFTWARE/Microsoft/Windows/CurrentVersion/Telephony/Locations
> registry
> Keys
>
> C. Access Add/Remove Programs, Add/Remove Windows Components, uncheck
> ''Fax
> Services'' to uninstall it.
>
> D. Once it is uninstalled, access Add/Remove Programs to reinstall it.
>
> E. Then, access ''Add/Remove Programs again'', this time, we will click
> ''Change/Remove'' on the ''Windows Small Business Server 2003'' item:
>
> 1) Click ''Next'' on the ''Microsoft Windows Small Business Server Setup''
> page.
> 2) Click ''Next'' on the ''Windows Configuration'' page.
>
> Note: It states that ''This will take approximately 30 minutes'', it is
> referring to the total time it will take in the first SBS component
> installation. For the task such as remove a specific component, it will
> just take couple of minutes.
>
> 3) Now, in the ''Component Selection'' page, choose ''Remove' before the
> ''Fax Services'' item.
> 4) Click ''Next'', and then click ''Next'' again to confirm ''Component
> Summary''. You will be prompted to insert the SBS setup Disc 1. and then
> follow the guide the finish the reinstallation.
>
> F. Once the removal process is completed, access ''Windows Small Business
> Server setup'' again in ''Add/Remove Programs'', proceed to the
> ''Component
> Selection'' page, and then choose ''Install'' for the ''Fax Services''
> item
> to reinstall fax service.
>
> 2. Step-by-Step Guide to Configuring and Using Fax on Windows Small
> Business Server 2003
> http://technet2.microsoft.com/Window...brary/4b42d716
> -e281-4e7f-a735-772cc627a9181033.mspx
>
> Please do not hesitate to post in SBS newsgroup if you need any assistance
> in the future. I look forward to working with you again.
>
> Thank you and have a nice day,
>
> Best regards,
>
> Terence Liu (MSFT)
>
> Microsoft CSS Online Newsgroup Support
>
> Get Secure! - www.microsoft.com/security
>
> ================================================== ===
> This newsgroup only focuses on SBS technical issues. If you have issues
> regarding other Microsoft products, you'd better post in the corresponding
> newsgroups so that they can be resolved in an efficient and timely manner.
> You can locate the newsgroup here:
> http://www.microsoft.com/communities...s/default.aspx
>
> When opening a new thread via the web interface, we recommend you check
> the
> "Notify me of replies" box to receive e-mail notifications when there are
> any updates in your thread. When responding to posts via your newsreader,
> please "Reply to Group" so that others may learn and benefit from your
> issue.
>
> Microsoft engineers can only focus on one issue per thread. Although we
> provide other information for your reference, we recommend you post
> different incidents in different threads to keep the thread clean. In
> doing
> so, it will ensure your issues are resolved in a timely manner.
>
> For urgent issues, you may want to contact Microsoft CSS directly. Please
> check http://support.microsoft.com for regional support phone numbers.
>
> Any input or comments in this thread are highly appreciated.
> ================================================== ===
>
> This posting is provided "AS IS" with no warranties, and confers no
> rights.
>
> --------------------
>>From: "Mike in Nebraska" <Mike_Webb@whoopingcrane.org>
>>References: <ejeisSh0IHA.3504@TK2MSFTNGP06.phx.gbl>
> <O6ycp5h0IHA.3680@TK2MSFTNGP05.phx.gbl>
> <eblxW9h0IHA.3756@TK2MSFTNGP04.phx.gbl>
> <2VXWJFq0IHA.5664@TK2MSFTNGHUB02.phx.gbl>
> <uRSABDt0IHA.5300@TK2MSFTNGP06.phx.gbl>
> <B9FE14AF-53BD-432B-A101-1A72BFBB518C@microsoft.com>
>>Subject: CLOSED Re: Problem with Fax Services installation (SBS 2003
> Premium SP1)
>>Date: Fri, 20 Jun 2008 16:10:17 -0500
>>Lines: 224
>>X-Priority: 3
>>X-MSMail-Priority: Normal
>>X-Newsreader: Microsoft Outlook Express 6.00.2900.5512
>>X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.5512
>>X-RFC2646: Format=Flowed; Response
>>Message-ID: <u9rOLnx0IHA.2292@TK2MSFTNGP03.phx.gbl>
>>Newsgroups: microsoft.public.windows.server.sbs
>>NNTP-Posting-Host: mail.whoopingcrane.org 69.20.201.26
>>Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSF TNGP03.phx.gbl
>>Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:112568
>>X-Tomcat-NG: microsoft.public.windows.server.sbs
>>
>>For unknown reason(s), the Fax tool is now working. It failed when I
>>installed it, but I have since re-booted while working on an application.
> I
>>just checked it, and see it is fully functional.
>>
>>Thanks anyway,
>>Mike
>>"Cliff Galiher" <cgaliher@gmail.com> wrote in message
>>news:B9FE14AF-53BD-432B-A101-1A72BFBB518C@microsoft.com...
>>> Mike: *how* are you trying to install the fax software. Your initial
>>> post isn't clear on this. It may be something as simple as using the
>>> wrong package...
>>>
>>> -Cliff
>>>
>>> "Mike in Nebraska" <Mike_Webb@whoopingcrane.org> wrote in message
>>> news:uRSABDt0IHA.5300@TK2MSFTNGP06.phx.gbl...
>>>> I'm sorry, I didn't explain properly. The problem is on the Server,
> not
>>>> a workstation.
>>>>
>>>> "Terence Liu [MSFT]" <v-terliu@online.microsoft.com> wrote in message
>>>> news:2VXWJFq0IHA.5664@TK2MSFTNGHUB02.phx.gbl...
>>>>> Hello Mike,
>>>>>
>>>>> Thank you for posting here. Let's also thank Cris for the input.
>>>>>
>>>>> According to your description, I understand that you unable to install
>>>>> fax
>>>>> client on workstations and get event error 1004. If I have
> misunderstood
>>>>> the problem, please don't hesitate to let me know.
>>>>>
>>>>> Based on my research, I suggest we try the following steps to see if
> we
>>>>> can
>>>>> resolve this issue:
>>>>>
>>>>> 1. Please try to reinstall fax client on XP client via the following
>>>>> steps:
>>>>>
>>>>> a. Open Control Panel and open Add or Remove Programs.
>>>>> b. Click Add/Remove Windows Components.
>>>>> c. Uncheck Fax Services and click Next.
>>>>> d. Finish the process.
>>>>> e. You can run the following command to install Shared Fax Client (for
>>>>> Windows XP only):
>>>>>
>>>>> "sysocmgr.exe /u:"\\%sbsserver%\clietnapps\faxxp\fax_inst.inf" /r /q
> /n
>>>>> /i
>>>>> \\%sbsserver%\clientapps\faxxp\fax_master.inf.
>>>>>
>>>>> 2. If you run Vista client, please refer to the following page:
>>>>>
>>>>> How to Configure Fax On Windows Vista for an SBS 2003 Environment
>>>>>
> http://blogs.technet.com/sbs/archive...re-fax-on-wind
>>>>> ows-vista-for-an-sbs-2003-environment.aspx
>>>>>
>>>>> 3. If the issue persists, you may need to try the installation after
>>>>> clean
>>>>> boot on the clients:
>>>>>
>>>>> To clean boot the problematic computer, please use the steps below:
>>>>> a. Click Start, click Run, and then in the Open box, type "MSCONFIG"
>>>>> (without the quotation marks). Click OK.
>>>>>
>>>>> b. In the System Configuration Utility (MSConfig) window, click to
>>>>> select
>>>>> the Selective Startup button.
>>>>>
>>>>> c. Click to clear the check mark from the "Load startup items" below
>>>>> Selective Startup.
>>>>>
>>>>> d. Click the Services tab, click to check the "Hide All Microsoft
>>>>> Services"
>>>>> box, and remove all the check marks from the remaining Non-Microsoft
>>>>> Services.
>>>>>
>>>>> e. Click OK to close the MSConfig window. Click Yes when you are asked
>>>>> to
>>>>> restart your computer in order to enable the changes.
>>>>>
>>>>> f. After restarting, please try to install the fax client again.
>>>>>
>>>>> g. If there are no more problems, please use the above steps to enable
>>>>> services and startup items one by one in order to figure out the root
>>>>> cause
>>>>> of this issue.
>>>>>
>>>>> If we cannot resolve the issue after we perform the steps above,
>>>>> please
>>>>> help me collect some information for further investigation:
>>>>>
>>>>> 1. Does this issue happen on all workstations or individual
> workstation?
>>>>>
>>>>> 2. Do you get any error when you install fax client? If yes, please
>>>>> capture
>>>>> screenshots of the error messages and send the pictures to me at
>>>>> v-terliu@microsoft.com
>>>>>
>>>>> 3. Save the application event log and system event log as evt files on
>>>>> the
>>>>> problematic client and send to my mailbox: v-terliu@microsoft.com
>>>>>
>>>>> I hope these steps will give you some help.
>>>>>
>>>>> Thanks and have a nice day!
>>>>>
>>>>> Best regards,
>>>>>
>>>>> Terence Liu (MSFT)
>>>>>
>>>>> Microsoft CSS Online Newsgroup Support
>>>>>
>>>>> Get Secure! - www.microsoft.com/security
>>>>>
>>>>> ================================================== ===
>>>>> This newsgroup only focuses on SBS technical issues. If you have
>>>>> issues
>>>>> regarding other Microsoft products, you'd better post in the
>>>>> corresponding
>>>>> newsgroups so that they can be resolved in an efficient and timely
>>>>> manner.
>>>>> You can locate the newsgroup here:
>>>>> http://www.microsoft.com/communities...s/default.aspx
>>>>>
>>>>> When opening a new thread via the web interface, we recommend you
> check
>>>>> the
>>>>> "Notify me of replies" box to receive e-mail notifications when there
>>>>> are
>>>>> any updates in your thread. When responding to posts via your
>>>>> newsreader,
>>>>> please "Reply to Group" so that others may learn and benefit from your
>>>>> issue.
>>>>>
>>>>> Microsoft engineers can only focus on one issue per thread. Although
>>>>> we
>>>>> provide other information for your reference, we recommend you post
>>>>> different incidents in different threads to keep the thread clean. In
>>>>> doing
>>>>> so, it will ensure your issues are resolved in a timely manner.
>>>>>
>>>>> For urgent issues, you may want to contact Microsoft CSS directly.
>>>>> Please
>>>>> check http://support.microsoft.com for regional support phone numbers.
>>>>>
>>>>> Any input or comments in this thread are highly appreciated.
>>>>> ================================================== ===
>>>>>
>>>>> This posting is provided "AS IS" with no warranties, and confers no
>>>>> rights.
>>>>>
>>>>> --------------------
>>>>>>From: "Mike in Nebraska" <Mike_Webb@whoopingcrane.org>
>>>>>>References: <ejeisSh0IHA.3504@TK2MSFTNGP06.phx.gbl>
>>>>> <O6ycp5h0IHA.3680@TK2MSFTNGP05.phx.gbl>
>>>>>>Subject: Re: Problem with Fax Services installation (SBS 2003 Premium
>>>>>>SP1)
>>>>>>Date: Thu, 19 Jun 2008 10:17:28 -0500
>>>>>>Lines: 150
>>>>>>MIME-Version: 1.0
>>>>>>Content-Type: multipart/alternative;
>>>>>> boundary="----=_NextPart_000_0173_01C8D1F5.AD6B9240"
>>>>>>X-Priority: 3
>>>>>>X-MSMail-Priority: Normal
>>>>>>X-Newsreader: Microsoft Outlook Express 6.00.2900.5512
>>>>>>X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.5512
>>>>>>Message-ID: <eblxW9h0IHA.3756@TK2MSFTNGP04.phx.gbl>
>>>>>>Newsgroups: microsoft.public.windows.server.sbs
>>>>>>NNTP-Posting-Host: mail.whoopingcrane.org 69.20.201.26
>>>>>>Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSF TNGP04.phx.gbl
>>>>>>Xref: TK2MSFTNGHUB02.phx.gbl
>>>>>>microsoft.public.windows.server.sbs:112316
>>>>>>X-Tomcat-NG: microsoft.public.windows.server.sbs
>>>>>>
>>>>>>No. I have it in my binder but was going to use it once I had it
>>>>> installed. Can't get it installed.
>>>>>> "Cris Hanna [SBS-MVP]" <crisnospamhanna@cpunospamservices.net> wrote
>>>>>> in
>>>>> message news:O6ycp5h0IHA.3680@TK2MSFTNGP05.phx.gbl...
>>>>>>
>>>>>
> http://www.microsoft.com/downloads/d...0a0-1595-4776-
>>>>> a101-c3bec7512594&displaylang=en
>>>>>> Step-by-Step Guide for Configuring and Using Fax on Windows Small
>>>>> Business Server 2003
>>>>>> Have you been through this??
>>>>>> --
>>>>>> Cris Hanna [SBS-MVP]
>>>>>> -------------------------------------------------
>>>>>> Microsoft MVPs
>>>>>> Independent Experts (MVPs do not work for MS)
>>>>>> Real World Answers
>>>>>> ---------------------------------------------------------
>>>>>> Please do not contact me directly regarding issues
>>>>>> "Mike in Nebraska" <Mike_Webb@whoopingcrane.org> wrote in message
>>>>> news:ejeisSh0IHA.3504@TK2MSFTNGP06.phx.gbl...
>>>>>> I am unable to install the Fax Services tool. I re-built the
> server
>>>>>> a
>>>>> month
>>>>>> or so ago and this is the last item I am trying to bring on-line.
>>>>> I've
>>>>>> already applied Windows Server SP2, Exchange Server 2003 SP2, and
>>>>>> SBS
>>>>> SP1.
>>>>>> I watched the Application Log as it was installing and saw the
>>>>>> drivers
>>>>> load,
>>>>>> service load, start and enter the running state, then I got an
>>>>> Application
>>>>>> Error, EventID: 1004 "Reporting queued error: faulting
>>>>>> application
>>>>>> setup.exe, version 5.2.2893.0, faulting module suitehelp.dll,
>>>>>> version
>>>>>> 5.2.2893.0, fault address 0x0004ae45."
>>>>>> I googled the fault address, but didn't see anything specifically
>>>>> about
>>>>>> installing the Fax Services tool. But, I wonder if SBS SP1 is part
>>>>>> of
>>>>> the
>>>>>> answer.
>>>>>> Any ideas on what I can try?
>>>>>> --
>>>>>> Mike Webb
>>>>>> Platte River Whooping Crane Maintenance Trust, Inc.
>>>>>> a conservation non-profit (501 (c)(3)) organization
>>>>>> Wood River, NE
>>>>>>
>>>>>
>>>>
>>>>
>>>
>>
>>
>>
>

#11 24-06-2008

Hi Mike,

You are welcome!

Best regards,

Terence Liu (MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

================================================== ===
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities...s/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
================================================== ===

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
>From: "Mike in Nebraska" <Mike_Webb@whoopingcrane.org>
>References: <ejeisSh0IHA.3504@TK2MSFTNGP06.phx.gbl>
<O6ycp5h0IHA.3680@TK2MSFTNGP05.phx.gbl>
<eblxW9h0IHA.3756@TK2MSFTNGP04.phx.gbl>
<2VXWJFq0IHA.5664@TK2MSFTNGHUB02.phx.gbl>
<uRSABDt0IHA.5300@TK2MSFTNGP06.phx.gbl>
<B9FE14AF-53BD-432B-A101-1A72BFBB518C@microsoft.com>
<u9rOLnx0IHA.2292@TK2MSFTNGP03.phx.gbl>
<bRyFWkQ1IHA.3644@TK2MSFTNGHUB02.phx.gbl>
>Subject: Re: CLOSED Re: Problem with Fax Services installation (SBS 2003
Premium SP1)
>Date: Mon, 23 Jun 2008 07:54:35 -0500
>Lines: 378
>X-Priority: 3
>X-MSMail-Priority: Normal
>X-Newsreader: Microsoft Outlook Express 6.00.2900.5512
>X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.5512
>X-RFC2646: Format=Flowed; Original
>Message-ID: <#NhLuAT1IHA.5832@TK2MSFTNGP02.phx.gbl>
>Newsgroups: microsoft.public.windows.server.sbs
>NNTP-Posting-Host: mail.whoopingcrane.org 69.20.201.26
>Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSF TNGP02.phx.gbl
>Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:112668
>X-Tomcat-NG: microsoft.public.windows.server.sbs
>
>Thanks!
>
>"Terence Liu [MSFT]" <v-terliu@online.microsoft.com> wrote in message
>news:bRyFWkQ1IHA.3644@TK2MSFTNGHUB02.phx.gbl...
>> Hello Mike,
>>
>> Thank you for your update. I'm sorry for the delay response due to the
>> weekend.
>>
>> I'm glad to hear that things are working correctly for you now.
>>
>> Additional information for your reference in the future:
>>
>> 1. Reinstall fax component on SBS
>>
>> A. Rename the keys and files below to *.old
>>
>> 1) HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Fax
>> 2) HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\Fax
>> 3) C:\Program Files\Microsoft Windows Small Business Server\fax
>> 4) The ''SBSMIS-FAX.log'' file under ''C:\Program Files\Microsoft
>> Integration\Windows Small Business Server 2003\Logs''.
>> 5) The ''SBSMSI-faxcfg.log'' file under ''C:\Program Files\Microsoft
>> Integration\Windows Small Business Server 2003\Logs''.
>> 6) The ''faxsetup.log'' file under ''C:\WINDOWS\''.
>>
>> B. Delete the following registry keys:
>>
>> HKLM/SOFTWARE/Microsoft/Windows/CurrentVersion/Telephony/Country List
>> HKLM/SOFTWARE/Microsoft/Windows/CurrentVersion/Telephony/Locations
>> registry
>> Keys
>>
>> C. Access Add/Remove Programs, Add/Remove Windows Components, uncheck
>> ''Fax
>> Services'' to uninstall it.
>>
>> D. Once it is uninstalled, access Add/Remove Programs to reinstall it.
>>
>> E. Then, access ''Add/Remove Programs again'', this time, we will click
>> ''Change/Remove'' on the ''Windows Small Business Server 2003'' item:
>>
>> 1) Click ''Next'' on the ''Microsoft Windows Small Business Server
Setup''
>> page.
>> 2) Click ''Next'' on the ''Windows Configuration'' page.
>>
>> Note: It states that ''This will take approximately 30 minutes'', it is
>> referring to the total time it will take in the first SBS component
>> installation. For the task such as remove a specific component, it will
>> just take couple of minutes.
>>
>> 3) Now, in the ''Component Selection'' page, choose ''Remove' before the
>> ''Fax Services'' item.
>> 4) Click ''Next'', and then click ''Next'' again to confirm ''Component
>> Summary''. You will be prompted to insert the SBS setup Disc 1. and then
>> follow the guide the finish the reinstallation.
>>
>> F. Once the removal process is completed, access ''Windows Small Business
>> Server setup'' again in ''Add/Remove Programs'', proceed to the
>> ''Component
>> Selection'' page, and then choose ''Install'' for the ''Fax Services''
>> item
>> to reinstall fax service.
>>
>> 2. Step-by-Step Guide to Configuring and Using Fax on Windows Small
>> Business Server 2003
>>
http://technet2.microsoft.com/Window...brary/4b42d716
>> -e281-4e7f-a735-772cc627a9181033.mspx
>>
>> Please do not hesitate to post in SBS newsgroup if you need any
assistance
>> in the future. I look forward to working with you again.
>>
>> Thank you and have a nice day,
>>
>> Best regards,
>>
>> Terence Liu (MSFT)
>>
>> Microsoft CSS Online Newsgroup Support
>>
>> Get Secure! - www.microsoft.com/security
>>
>> ================================================== ===
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>> regarding other Microsoft products, you'd better post in the
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>>
>> Any input or comments in this thread are highly appreciated.
>> ================================================== ===
>>
>> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>>
>> --------------------
>>>From: "Mike in Nebraska" <Mike_Webb@whoopingcrane.org>
>>>References: <ejeisSh0IHA.3504@TK2MSFTNGP06.phx.gbl>
>> <O6ycp5h0IHA.3680@TK2MSFTNGP05.phx.gbl>
>> <eblxW9h0IHA.3756@TK2MSFTNGP04.phx.gbl>
>> <2VXWJFq0IHA.5664@TK2MSFTNGHUB02.phx.gbl>
>> <uRSABDt0IHA.5300@TK2MSFTNGP06.phx.gbl>
>> <B9FE14AF-53BD-432B-A101-1A72BFBB518C@microsoft.com>
>>>Subject: CLOSED Re: Problem with Fax Services installation (SBS 2003
>> Premium SP1)
>>>Date: Fri, 20 Jun 2008 16:10:17 -0500
>>>Lines: 224
>>>X-Priority: 3
>>>X-MSMail-Priority: Normal
>>>X-Newsreader: Microsoft Outlook Express 6.00.2900.5512
>>>X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.5512
>>>X-RFC2646: Format=Flowed; Response
>>>Message-ID: <u9rOLnx0IHA.2292@TK2MSFTNGP03.phx.gbl>
>>>Newsgroups: microsoft.public.windows.server.sbs
>>>NNTP-Posting-Host: mail.whoopingcrane.org 69.20.201.26
>>>Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSF TNGP03.phx.gbl
>>>Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:112568
>>>X-Tomcat-NG: microsoft.public.windows.server.sbs
>>>
>>>For unknown reason(s), the Fax tool is now working. It failed when I
>>>installed it, but I have since re-booted while working on an application.
>> I
>>>just checked it, and see it is fully functional.
>>>
>>>Thanks anyway,
>>>Mike
>>>"Cliff Galiher" <cgaliher@gmail.com> wrote in message
>>>news:B9FE14AF-53BD-432B-A101-1A72BFBB518C@microsoft.com...
>>>> Mike: *how* are you trying to install the fax software. Your initial
>>>> post isn't clear on this. It may be something as simple as using the
>>>> wrong package...
>>>>
>>>> -Cliff
>>>>
>>>> "Mike in Nebraska" <Mike_Webb@whoopingcrane.org> wrote in message
>>>> news:uRSABDt0IHA.5300@TK2MSFTNGP06.phx.gbl...
>>>>> I'm sorry, I didn't explain properly. The problem is on the Server,
>> not
>>>>> a workstation.
>>>>>
>>>>> "Terence Liu [MSFT]" <v-terliu@online.microsoft.com> wrote in message
>>>>> news:2VXWJFq0IHA.5664@TK2MSFTNGHUB02.phx.gbl...
>>>>>> Hello Mike,
>>>>>>
>>>>>> Thank you for posting here. Let's also thank Cris for the input.
>>>>>>
>>>>>> According to your description, I understand that you unable to
install
>>>>>> fax
>>>>>> client on workstations and get event error 1004. If I have
>> misunderstood
>>>>>> the problem, please don't hesitate to let me know.
>>>>>>
>>>>>> Based on my research, I suggest we try the following steps to see if
>> we
>>>>>> can
>>>>>> resolve this issue:
>>>>>>
>>>>>> 1. Please try to reinstall fax client on XP client via the following
>>>>>> steps:
>>>>>>
>>>>>> a. Open Control Panel and open Add or Remove Programs.
>>>>>> b. Click Add/Remove Windows Components.
>>>>>> c. Uncheck Fax Services and click Next.
>>>>>> d. Finish the process.
>>>>>> e. You can run the following command to install Shared Fax Client
(for
>>>>>> Windows XP only):
>>>>>>
>>>>>> "sysocmgr.exe /u:"\\%sbsserver%\clietnapps\faxxp\fax_inst.inf" /r /q
>> /n
>>>>>> /i
>>>>>> \\%sbsserver%\clientapps\faxxp\fax_master.inf.
>>>>>>
>>>>>> 2. If you run Vista client, please refer to the following page:
>>>>>>
>>>>>> How to Configure Fax On Windows Vista for an SBS 2003 Environment
>>>>>>
>>
http://blogs.technet.com/sbs/archive...re-fax-on-wind
>>>>>> ows-vista-for-an-sbs-2003-environment.aspx
>>>>>>
>>>>>> 3. If the issue persists, you may need to try the installation after
>>>>>> clean
>>>>>> boot on the clients:
>>>>>>
>>>>>> To clean boot the problematic computer, please use the steps below:
>>>>>> a. Click Start, click Run, and then in the Open box, type "MSCONFIG"
>>>>>> (without the quotation marks). Click OK.
>>>>>>
>>>>>> b. In the System Configuration Utility (MSConfig) window, click to
>>>>>> select
>>>>>> the Selective Startup button.
>>>>>>
>>>>>> c. Click to clear the check mark from the "Load startup items" below
>>>>>> Selective Startup.
>>>>>>
>>>>>> d. Click the Services tab, click to check the "Hide All Microsoft
>>>>>> Services"
>>>>>> box, and remove all the check marks from the remaining Non-Microsoft
>>>>>> Services.
>>>>>>
>>>>>> e. Click OK to close the MSConfig window. Click Yes when you are
asked
>>>>>> to
>>>>>> restart your computer in order to enable the changes.
>>>>>>
>>>>>> f. After restarting, please try to install the fax client again.
>>>>>>
>>>>>> g. If there are no more problems, please use the above steps to
enable
>>>>>> services and startup items one by one in order to figure out the root
>>>>>> cause
>>>>>> of this issue.
>>>>>>
>>>>>> If we cannot resolve the issue after we perform the steps above,
>>>>>> please
>>>>>> help me collect some information for further investigation:
>>>>>>
>>>>>> 1. Does this issue happen on all workstations or individual
>> workstation?
>>>>>>
>>>>>> 2. Do you get any error when you install fax client? If yes, please
>>>>>> capture
>>>>>> screenshots of the error messages and send the pictures to me at
>>>>>> v-terliu@microsoft.com
>>>>>>
>>>>>> 3. Save the application event log and system event log as evt files
on
>>>>>> the
>>>>>> problematic client and send to my mailbox: v-terliu@microsoft.com
>>>>>>
>>>>>> I hope these steps will give you some help.
>>>>>>
>>>>>> Thanks and have a nice day!
>>>>>>
>>>>>> Best regards,
>>>>>>
>>>>>> Terence Liu (MSFT)
>>>>>>
>>>>>> Microsoft CSS Online Newsgroup Support
>>>>>>
>>>>>> Get Secure! - www.microsoft.com/security
>>>>>>
>>>>>> ================================================== ===
>>>>>> This newsgroup only focuses on SBS technical issues. If you have
>>>>>> issues
>>>>>> regarding other Microsoft products, you'd better post in the
>>>>>> corresponding
>>>>>> newsgroups so that they can be resolved in an efficient and timely
>>>>>> manner.
>>>>>> You can locate the newsgroup here:
>>>>>> http://www.microsoft.com/communities...s/default.aspx
>>>>>>
>>>>>> When opening a new thread via the web interface, we recommend you
>> check
>>>>>> the
>>>>>> "Notify me of replies" box to receive e-mail notifications when there
>>>>>> are
>>>>>> any updates in your thread. When responding to posts via your
>>>>>> newsreader,
>>>>>> please "Reply to Group" so that others may learn and benefit from
your
>>>>>> issue.
>>>>>>
>>>>>> Microsoft engineers can only focus on one issue per thread. Although
>>>>>> we
>>>>>> provide other information for your reference, we recommend you post
>>>>>> different incidents in different threads to keep the thread clean. In
>>>>>> doing
>>>>>> so, it will ensure your issues are resolved in a timely manner.
>>>>>>
>>>>>> For urgent issues, you may want to contact Microsoft CSS directly.
>>>>>> Please
>>>>>> check http://support.microsoft.com for regional support phone
numbers.
>>>>>>
>>>>>> Any input or comments in this thread are highly appreciated.
>>>>>> ================================================== ===
>>>>>>
>>>>>> This posting is provided "AS IS" with no warranties, and confers no
>>>>>> rights.
>>>>>>
>>>>>> --------------------
>>>>>>>From: "Mike in Nebraska" <Mike_Webb@whoopingcrane.org>
>>>>>>>References: <ejeisSh0IHA.3504@TK2MSFTNGP06.phx.gbl>
>>>>>> <O6ycp5h0IHA.3680@TK2MSFTNGP05.phx.gbl>
>>>>>>>Subject: Re: Problem with Fax Services installation (SBS 2003 Premium
>>>>>>>SP1)
>>>>>>>Date: Thu, 19 Jun 2008 10:17:28 -0500
>>>>>>>Lines: 150
>>>>>>>MIME-Version: 1.0
>>>>>>>Content-Type: multipart/alternative;
>>>>>>> boundary="----=_NextPart_000_0173_01C8D1F5.AD6B9240"
>>>>>>>X-Priority: 3
>>>>>>>X-MSMail-Priority: Normal
>>>>>>>X-Newsreader: Microsoft Outlook Express 6.00.2900.5512
>>>>>>>X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.5512
>>>>>>>Message-ID: <eblxW9h0IHA.3756@TK2MSFTNGP04.phx.gbl>
>>>>>>>Newsgroups: microsoft.public.windows.server.sbs
>>>>>>>NNTP-Posting-Host: mail.whoopingcrane.org 69.20.201.26
>>>>>>>Path:
TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSF TNGP04.phx.gbl
>>>>>>>Xref: TK2MSFTNGHUB02.phx.gbl
>>>>>>>microsoft.public.windows.server.sbs:11231 6
>>>>>>>X-Tomcat-NG: microsoft.public.windows.server.sbs
>>>>>>>
>>>>>>>No. I have it in my binder but was going to use it once I had it
>>>>>> installed. Can't get it installed.
>>>>>>> "Cris Hanna [SBS-MVP]" <crisnospamhanna@cpunospamservices.net>
wrote
>>>>>>> in
>>>>>> message news:O6ycp5h0IHA.3680@TK2MSFTNGP05.phx.gbl...
>>>>>>>
>>>>>>
>>
http://www.microsoft.com/downloads/d...0a0-1595-4776-
>>>>>> a101-c3bec7512594&displaylang=en
>>>>>>> Step-by-Step Guide for Configuring and Using Fax on Windows Small
>>>>>> Business Server 2003
>>>>>>> Have you been through this??
>>>>>>> --
>>>>>>> Cris Hanna [SBS-MVP]
>>>>>>> -------------------------------------------------
>>>>>>> Microsoft MVPs
>>>>>>> Independent Experts (MVPs do not work for MS)
>>>>>>> Real World Answers
>>>>>>> ---------------------------------------------------------
>>>>>>> Please do not contact me directly regarding issues
>>>>>>> "Mike in Nebraska" <Mike_Webb@whoopingcrane.org> wrote in message
>>>>>> news:ejeisSh0IHA.3504@TK2MSFTNGP06.phx.gbl...
>>>>>>> I am unable to install the Fax Services tool. I re-built the
>> server
>>>>>>> a
>>>>>> month
>>>>>>> or so ago and this is the last item I am trying to bring on-line.
>>>>>> I've
>>>>>>> already applied Windows Server SP2, Exchange Server 2003 SP2, and
>>>>>>> SBS
>>>>>> SP1.
>>>>>>> I watched the Application Log as it was installing and saw the
>>>>>>> drivers
>>>>>> load,
>>>>>>> service load, start and enter the running state, then I got an
>>>>>> Application
>>>>>>> Error, EventID: 1004 "Reporting queued error: faulting
>>>>>>> application
>>>>>>> setup.exe, version 5.2.2893.0, faulting module suitehelp.dll,
>>>>>>> version
>>>>>>> 5.2.2893.0, fault address 0x0004ae45."
>>>>>>> I googled the fault address, but didn't see anything specifically
>>>>>> about
>>>>>>> installing the Fax Services tool. But, I wonder if SBS SP1 is
part
>>>>>>> of
>>>>>> the
>>>>>>> answer.
>>>>>>> Any ideas on what I can try?
>>>>>>> --
>>>>>>> Mike Webb
>>>>>>> Platte River Whooping Crane Maintenance Trust, Inc.
>>>>>>> a conservation non-profit (501 (c)(3)) organization
>>>>>>> Wood River, NE
>>>>>>>
>>>>>>
>>>>>
>>>>>
>>>>
>>>
>>>
>>>
>>
>
>
>

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