The Fax Configuration Wizard is unable to share the fax printer

Hello

I'm having some trouble with an error message that keeps coming up any time
I try to reconfigure or make any changes to the Fax services for SBS 2003.
That is when I use the Configuration Wizard. I no the obvious answer is to
stop using the wizard, hah hah hah. But for real, the message I keep getting
is "The Fax Configuration Wizard is unable to share the fax printer. . . . .
ext." Now here is the weird thing, I just added an incoming external fax
modem ( U.S. Robotics 33.6 FAX EXT ), the same kind as the outgoing, and now
after I restarted the server the Outgoing Fax Modem is no longer be seen by
Windows. So I tried uninstalling an reinstalling it and it can't detect it
any more. I finaly got around the reinstalling it and I can send faxes out,
but if I try to change anything I still get the same error message as stated
before. My honest opion is, I think the outgoing modem is bad, but I tested
it and it seems to still works.

Any thoughts or ideas on what to try or is there a perfered modem to use
with SBS Server 2003 fax services that may correct this problem.

Thanks

This sounds like you have 2 Modems

Sometimes with the same Type model
the driver written for that device will only allow access to 1 FAX Modem at
a time.

Check with the Manufacture of the modem to see if this is the case.

I suggest either a Multi Fax modem (Internal)
or try another brand of fax modem

Sorry
Russ


--

SBITS.Biz
Microsoft Gold Certified Partner
Microsoft Certified Small Business Specialist.
MCP, MCPS, MCNPS, (MCP-SBS)
North America Remote SBS2003 Support - http://www.SBITS.Biz


-

"*Kenneth*" <*Kenneth*@discussions.microsoft.com> wrote in message
news:B0143DF3-07C9-4DE5-AC1C-F221B43CFC9E@microsoft.com...
> Hello
>
> I'm having some trouble with an error message that keeps coming up any
> time
> I try to reconfigure or make any changes to the Fax services for SBS 2003.
> That is when I use the Configuration Wizard. I no the obvious answer is to
> stop using the wizard, hah hah hah. But for real, the message I keep
> getting
> is "The Fax Configuration Wizard is unable to share the fax printer. . . .
> .
> ext." Now here is the weird thing, I just added an incoming external fax
> modem ( U.S. Robotics 33.6 FAX EXT ), the same kind as the outgoing, and
> now
> after I restarted the server the Outgoing Fax Modem is no longer be seen
> by
> Windows. So I tried uninstalling an reinstalling it and it can't detect it
> any more. I finaly got around the reinstalling it and I can send faxes
> out,
> but if I try to change anything I still get the same error message as
> stated
> before. My honest opion is, I think the outgoing modem is bad, but I
> tested
> it and it seems to still works.
>
> Any thoughts or ideas on what to try or is there a perfered modem to use
> with SBS Server 2003 fax services that may correct this problem.
>
> Thanks

Hello Kenneth,

Thank you for posting here and also thanks to Russ for the input.

From your post, I understand that when attempting to configure Fax service,
following error message is received:

The Fax Configuration Wizard is unable to share the fax printer

As for your issue, I would like to suggest that you perform the steps below
to manually reinstall Fax Component:

1. Backup the following keys and files and then delete them.

a) HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Fax

b) HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Fax

c) C:\Program Files\Microsoft Windows Small Business Server\fax

d) The 'SBSMIS-FAX.log'file under 'C:\Program Files\Microsoft
Integration\Windows Small Business Server 2003\Logs'.

e) The 'SBSMSI-faxcfg.log'file under 'C:\Program Files\Microsoft
Integration\Windows Small Business Server 2003\Logs'.

f) The 'faxsetup.log'file under 'C:\WINDOWS\'.


2. Access Add/Remove Programs, Add/Remove Windows Components, uncheck 'Fax
Services' to uninstall it.

3. Once it is uninstalled, access Add/Remove Programs to reinstall it.

4. Then, access 'Add/Remove Programs again', this time, we will click
'Change/Remove' on the 'Windows Small Business Server 2003' item:

a) Click 'Next' on the 'Microsoft Windows Small Business Server Setup'
page.

b) Click 'Next' on the 'Windows Configuration' page.

Note: It states that 'This will take approximately 30 minutes', it is
referring to the total time it will take in the first SBS component
installation. For the task such as remove a specific component, it will
just take couple of minutes.

c) Now, in the 'Component Selection' page, choose 'Remove' before the 'Fax
Services' item.

d) Click 'Next', and then click 'Next' again to confirm 'Component
Summary'. You will be prompted to insert the SBS 2K3 setup Disc 1.

5. Once the removal process is completed, access 'Windows Small Business
Server setup' again in 'Add/Remove Programs', proceed to the 'Component
Selection' page, and then choose 'Install' for the 'Fax Services' item.

If the problem still occurs after performing the 5 steps above, please
gather (and zip) the newly created FAX setup & configure logs to
v-mzhuan@microsoft.com:

1) All the log files under C:\Program Files\Microsoft Integration\Windows
Small Business Server 2003\Logs.

2) The 'faxsetup.log'file under 'C:\WINDOWS\'.

3) Please send me the Faxcfg.log file.

Please try the above steps at your earliest convenience. If you have any
concern, please feel free to let me know.

Best regards,

Manfred Zhuang(MSFT)
Microsoft Online Newsgroup Support

Get Secure! - www.microsoft.com/security

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--------------------
| Thread-Topic: The Fax Configuration Wizard is unable to share the fax
printer
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| From: =?Utf-8?B?Kktlbm5ldGgq?= <*Kenneth*@discussions.microsoft.com>
| Subject: The Fax Configuration Wizard is unable to share the fax printer
| Date: Mon, 3 Mar 2008 10:06:00 -0800
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|
| Hello
|
| I'm having some trouble with an error message that keeps coming up any
time
| I try to reconfigure or make any changes to the Fax services for SBS
2003.
| That is when I use the Configuration Wizard. I no the obvious answer is
to
| stop using the wizard, hah hah hah. But for real, the message I keep
getting
| is "The Fax Configuration Wizard is unable to share the fax printer. . .
. .
| ext." Now here is the weird thing, I just added an incoming external fax
| modem ( U.S. Robotics 33.6 FAX EXT ), the same kind as the outgoing, and
now
| after I restarted the server the Outgoing Fax Modem is no longer be seen
by
| Windows. So I tried uninstalling an reinstalling it and it can't detect
it
| any more. I finaly got around the reinstalling it and I can send faxes
out,
| but if I try to change anything I still get the same error message as
stated
| before. My honest opion is, I think the outgoing modem is bad, but I
tested
| it and it seems to still works.
|
| Any thoughts or ideas on what to try or is there a perfered modem to use
| with SBS Server 2003 fax services that may correct this problem.
|
| Thanks
|