unable to install anything on Server 2003 SBS SP2 (windows install

I get the following error:
The Windows Installer Service could not be accessed. This can occur if you
are running Windows in safe mode, or if the Windows Installer is not
correctly installed. Contact your support personnel for assistance.

I have looked up the error and tried the following:
http://support.microsoft.com/kb/315346/
http://support.microsoft.com/kb/893803/
http://support.microsoft.com/kb/898628/

Would appeciate any help and ideas as this is a big problem.

Regards
Kevin Jones

Hi Kevin:

Any additional or more specific errors in your event logs? Event id, source
and a brief list of the content might be helpful.

--
Larry

"SupaJonesy" <SupaJonesy@discussions.microsoft.com> wrote in message
news:766E818D-E48D-48A7-99F7-EB23E7C632B6@microsoft.com...
>I get the following error:
> The Windows Installer Service could not be accessed. This can occur if you
> are running Windows in safe mode, or if the Windows Installer is not
> correctly installed. Contact your support personnel for assistance.
>
> I have looked up the error and tried the following:
> http://support.microsoft.com/kb/315346/
> http://support.microsoft.com/kb/893803/
> http://support.microsoft.com/kb/898628/
>
> Would appeciate any help and ideas as this is a big problem.
>
> Regards
> Kevin Jones
>

In Event viewer i gert an event id: 7034
description:
The windows installer service terminated unexpectedly. It has done this
4times(s).


the number of times obvioulsy relates to the number of times i tried to
install in a row, as there are otheres with the same error.

Hi Kevin:

Have a look at:

http://support.microsoft.com/kb/324516

http://support.microsoft.com/kb/884016

Also, there is a fix about 2/3 down in the following:
http://groups.google.com/group/micro...4acf276b618ba9

--
Larry

"SupaJonesy" <SupaJonesy@discussions.microsoft.com> wrote in message
news:8C8BF123-04C5-4412-9236-6428248AD453@microsoft.com...
> In Event viewer i gert an event id: 7034
> description:
> The windows installer service terminated unexpectedly. It has done this
> 4times(s).
>
>
> the number of times obvioulsy relates to the number of times i tried to
> install in a row, as there are otheres with the same error.

Hello Customer,

Thank you for posting here. Let's also thank Larry for the input.

According to your description, I understand that you unable to install any
software on SBS 2003 thru windows installer service and get error. If I
have misunderstood the problem, please don't hesitate to let me know.

Based on my research, I suggest we try the following steps to see if we can
resolve this issue:

1: Ensure Windows Installer service is started on SBS

a. On SBS, click start, go to Run, type services.msc and click OK
b. select "Windows Installer" from the list. Is it started? If not, right
click it, select Start.
c. If the service can be started, please test this issue. If the service
cannot be started, let me know the error you get.

2. As I know, this issue may related to some antivirus software on SBS. If
you install any antivirus software on SBS, please uninstall it and test
this issue.

3. Please run clean boot on SBS to narrow down this issue:

To clean boot the problematic computer, please use the steps below:
a. Click Start, click Run, and then in the Open box, type "MSCONFIG"
(without the quotation marks). Click OK.

b. In the System Configuration Utility (MSConfig) window, click to select
the Selective Startup button.

c. Click to clear the check mark from the "Load startup items" below
Selective Startup.

d. Click the Services tab, click to check the "Hide All Microsoft Services"
box, and remove all the check marks from the remained Non-Microsoft
Services.

e. Click OK to close the MSConfig window. Click Yes when you are asked to
restart your computer in order to enable the changes.

f. After restarting, please check whether this issue will reoccur.

g. If there are no more problems, please use the above steps to enable
services and startup items one by one in order to figure out the root cause
of this issue.

4. Check NTFS Permissions of system driver:

a. Start Windows Explorer, right-click the computer's system hard drive,
and then click Properties.
b. Click the Security tab, and then click Add.
c. In the Select Users, Computers, or Groups dialog box, click the
SYSTEM/administrators account, click Add, and then click OK.
d. Under Allow, click to select the Full Control check box, and then click
OK.

Note: Verify the temp folder have properly permission: Click the TEMP
(C:\Documents and Settings\UserName\Local Settings\Temp) folder and then
verify that the SYSTEM account has full control permission here.

5. Perform "Method 4: Reinstall Windows Installer" in the following KB on
SBS:

"The Windows Installer service could not be accessed" error message when
you try to install Office
http://support.microsoft.com/kb/324516

Note: It is also suit for SBS 2003.

6. Maybe the issue is caused by the corrupted application which you want to
install. Please try to install another popular application on SBS to test.

If we cannot resolve the issue after we perform the above steps, please
help me collect some information for further investigation:

1. Gather MPS network report on SBS:

a. Download MPSrepot_network from
http://download.microsoft.com/downlo...5-a579-30b0bd9
15706/MPSRPT_NETWORK.EXE

b. Run MPSRPT_NETWORK.exe.

c. The tool will automatically collect the information. This procedure will
take 10~15 minutes.

d. Open Windows Explorer, navigate to the folder:
%SystemRoot%\MPSReports\Network\Reports\Cab\

e. Send the .cab file directly to me at v-terliu@microsoft.com

2. Please capture screenshots on the error messages and send the pictures
to me at v-terliu@microsoft.com

3. Gather Windows Installer log:

a. Click Start, click Run, copy the following command line into the Open
box:

REG ADD HKLM\SOFTWARE\Policies\Microsoft\Windows\Installer /v Logging /t
REG_SZ /d voicewarmup /f

b. Click OK or press Enter to run this command.
c. Restart the computer.
d. Click Start, click Run, type "%temp%" (without quotation marks) and
press Enter.
e. Delete all the files in this folder.
f. Try to install the application again.
g. If it fails, click Start, click Run, type "%temp%" (without quotation
marks) and press Enter.
h. Please send all "MSIXXXX.log" files to: v-terliu@microsoft.com

I hope these steps will give you some help.

Thanks and have a nice day!

Best regards,

Terence Liu(MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities...s/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
| Thread-Topic: unable to install anything on Server 2003 SBS SP2 (windows
install
| thread-index: AchhqD6B5uzs6mQeQYm+Kvqo9Gj2vA==
| X-WBNR-Posting-Host: 207.46.19.168
| From: =?Utf-8?B?U3VwYUpvbmVzeQ==?= <SupaJonesy@discussions.microsoft.com>
| Subject: unable to install anything on Server 2003 SBS SP2 (windows
install
| Date: Mon, 28 Jan 2008 04:21:01 -0800
| Lines: 15
| Message-ID: <766E818D-E48D-48A7-99F7-EB23E7C632B6@microsoft.com>
| MIME-Version: 1.0
| Content-Type: text/plain;
| charset="Utf-8"
| Content-Transfer-Encoding: 7bit
| X-Newsreader: Microsoft CDO for Windows 2000
| Content-Class: urn:content-classes:message
| Importance: normal
| Priority: normal
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2992
| Newsgroups: microsoft.public.windows.server.sbs
| Path: TK2MSFTNGHUB02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:89061
| NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| I get the following error:
| The Windows Installer Service could not be accessed. This can occur if
you
| are running Windows in safe mode, or if the Windows Installer is not
| correctly installed. Contact your support personnel for assistance.
|
| I have looked up the error and tried the following:
| http://support.microsoft.com/kb/315346/
| http://support.microsoft.com/kb/893803/
| http://support.microsoft.com/kb/898628/
|
| Would appeciate any help and ideas as this is a big problem.
|
| Regards
| Kevin Jones
|
|

Thanks for your response i will give it a try when possible.

Failing that i've heard that reinstalling service pack or doing a windows
repair should fix the problem.
What would be the easiest way on SBS server 2003 as i believe it included
SP2 when i installed it in the first place from the original installation
disc.

Would just trying to install SP2 work? just as an idea.
this is the only server we are running and shares and sql are being used as
well as exchange, and printer server off of it, so down time is critical to
not be long or to loss data, although a daily backup is run of the main data.

Regards
Kevin

"Terence Liu [MSFT]" wrote:

> Hello Customer,
>
> Thank you for posting here. Let's also thank Larry for the input.
>
> According to your description, I understand that you unable to install any
> software on SBS 2003 thru windows installer service and get error. If I
> have misunderstood the problem, please don't hesitate to let me know.
>
> Based on my research, I suggest we try the following steps to see if we can
> resolve this issue:
>
> 1: Ensure Windows Installer service is started on SBS
>
> a. On SBS, click start, go to Run, type services.msc and click OK
> b. select "Windows Installer" from the list. Is it started? If not, right
> click it, select Start.
> c. If the service can be started, please test this issue. If the service
> cannot be started, let me know the error you get.
>
> 2. As I know, this issue may related to some antivirus software on SBS. If
> you install any antivirus software on SBS, please uninstall it and test
> this issue.
>
> 3. Please run clean boot on SBS to narrow down this issue:
>
> To clean boot the problematic computer, please use the steps below:
> a. Click Start, click Run, and then in the Open box, type "MSCONFIG"
> (without the quotation marks). Click OK.
>
> b. In the System Configuration Utility (MSConfig) window, click to select
> the Selective Startup button.
>
> c. Click to clear the check mark from the "Load startup items" below
> Selective Startup.
>
> d. Click the Services tab, click to check the "Hide All Microsoft Services"
> box, and remove all the check marks from the remained Non-Microsoft
> Services.
>
> e. Click OK to close the MSConfig window. Click Yes when you are asked to
> restart your computer in order to enable the changes.
>
> f. After restarting, please check whether this issue will reoccur.
>
> g. If there are no more problems, please use the above steps to enable
> services and startup items one by one in order to figure out the root cause
> of this issue.
>
> 4. Check NTFS Permissions of system driver:
>
> a. Start Windows Explorer, right-click the computer's system hard drive,
> and then click Properties.
> b. Click the Security tab, and then click Add.
> c. In the Select Users, Computers, or Groups dialog box, click the
> SYSTEM/administrators account, click Add, and then click OK.
> d. Under Allow, click to select the Full Control check box, and then click
> OK.
>
> Note: Verify the temp folder have properly permission: Click the TEMP
> (C:\Documents and Settings\UserName\Local Settings\Temp) folder and then
> verify that the SYSTEM account has full control permission here.
>
> 5. Perform "Method 4: Reinstall Windows Installer" in the following KB on
> SBS:
>
> "The Windows Installer service could not be accessed" error message when
> you try to install Office
> http://support.microsoft.com/kb/324516
>
> Note: It is also suit for SBS 2003.
>
> 6. Maybe the issue is caused by the corrupted application which you want to
> install. Please try to install another popular application on SBS to test.
>
> If we cannot resolve the issue after we perform the above steps, please
> help me collect some information for further investigation:
>
> 1. Gather MPS network report on SBS:
>
> a. Download MPSrepot_network from
> http://download.microsoft.com/downlo...5-a579-30b0bd9
> 15706/MPSRPT_NETWORK.EXE
>
> b. Run MPSRPT_NETWORK.exe.
>
> c. The tool will automatically collect the information. This procedure will
> take 10~15 minutes.
>
> d. Open Windows Explorer, navigate to the folder:
> %SystemRoot%\MPSReports\Network\Reports\Cab\
>
> e. Send the .cab file directly to me at v-terliu@microsoft.com
>
> 2. Please capture screenshots on the error messages and send the pictures
> to me at v-terliu@microsoft.com
>
> 3. Gather Windows Installer log:
>
> a. Click Start, click Run, copy the following command line into the Open
> box:
>
> REG ADD HKLM\SOFTWARE\Policies\Microsoft\Windows\Installer /v Logging /t
> REG_SZ /d voicewarmup /f
>
> b. Click OK or press Enter to run this command.
> c. Restart the computer.
> d. Click Start, click Run, type "%temp%" (without quotation marks) and
> press Enter.
> e. Delete all the files in this folder.
> f. Try to install the application again.
> g. If it fails, click Start, click Run, type "%temp%" (without quotation
> marks) and press Enter.
> h. Please send all "MSIXXXX.log" files to: v-terliu@microsoft.com
>
> I hope these steps will give you some help.
>
> Thanks and have a nice day!
>
> Best regards,
>
> Terence Liu(MSFT)
>
> Microsoft CSS Online Newsgroup Support
>
> Get Secure! - www.microsoft.com/security
>
> =====================================================
> This newsgroup only focuses on SBS technical issues. If you have issues
> regarding other Microsoft products, you'd better post in the corresponding
> newsgroups so that they can be resolved in an efficient and timely manner.
> You can locate the newsgroup here:
> http://www.microsoft.com/communities...s/default.aspx
>
> When opening a new thread via the web interface, we recommend you check the
> "Notify me of replies" box to receive e-mail notifications when there are
> any updates in your thread. When responding to posts via your newsreader,
> please "Reply to Group" so that others may learn and benefit from your
> issue.
>
> Microsoft engineers can only focus on one issue per thread. Although we
> provide other information for your reference, we recommend you post
> different incidents in different threads to keep the thread clean. In doing
> so, it will ensure your issues are resolved in a timely manner.
>
> For urgent issues, you may want to contact Microsoft CSS directly. Please
> check http://support.microsoft.com for regional support phone numbers.
>
> Any input or comments in this thread are highly appreciated.
> =====================================================
>
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
> --------------------
> | Thread-Topic: unable to install anything on Server 2003 SBS SP2 (windows
> install
> | thread-index: AchhqD6B5uzs6mQeQYm+Kvqo9Gj2vA==
> | X-WBNR-Posting-Host: 207.46.19.168
> | From: =?Utf-8?B?U3VwYUpvbmVzeQ==?= <SupaJonesy@discussions.microsoft.com>
> | Subject: unable to install anything on Server 2003 SBS SP2 (windows
> install
> | Date: Mon, 28 Jan 2008 04:21:01 -0800
> | Lines: 15
> | Message-ID: <766E818D-E48D-48A7-99F7-EB23E7C632B6@microsoft.com>
> | MIME-Version: 1.0
> | Content-Type: text/plain;
> | charset="Utf-8"
> | Content-Transfer-Encoding: 7bit
> | X-Newsreader: Microsoft CDO for Windows 2000
> | Content-Class: urn:content-classes:message
> | Importance: normal
> | Priority: normal
> | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2992
> | Newsgroups: microsoft.public.windows.server.sbs
> | Path: TK2MSFTNGHUB02.phx.gbl
> | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:89061
> | NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
> | X-Tomcat-NG: microsoft.public.windows.server.sbs
> |
> | I get the following error:
> | The Windows Installer Service could not be accessed. This can occur if
> you
> | are running Windows in safe mode, or if the Windows Installer is not
> | correctly installed. Contact your support personnel for assistance.
> |
> | I have looked up the error and tried the following:
> | http://support.microsoft.com/kb/315346/
> | http://support.microsoft.com/kb/893803/
> | http://support.microsoft.com/kb/898628/
> |
> | Would appeciate any help and ideas as this is a big problem.
> |
> | Regards
> | Kevin Jones
> |
> |
>
>

Hello Kevin,

Thank you for your update.

I'm not sure which service pack may relate to this issue. However, you can
perform the following steps to reapply the SBS 2003 sp1, Windows 2003 sp2
to see if it help:

1. Verify the SBS 2003 sp1 is installed on SBS:

On the SBS server, click Start, click Run, type "regedit" (without the
quotation marks) and click OK. Navigate to
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SmallBusinessServer, and check the
data of the registry value ServicePackNumber. Is it set to "1"? If not,
then this problem will occur because SBS 2003 SP1 has not been completely
installed. To successfully install SBS 2003 SP1, we must install all five
updates listed below. Additionally, the updates must be installed in the
sequence listed.

Downloading and Installing Windows Small Business Server 2003 Service Pack 1
http://download.microsoft.com/downlo...0-8871-9bc48e0
b3fc3/ToDownLoadFilesandReadInstructions.htm

Note: If one or more of the listed components is already installed, you can
skip to the next step.

A. Service Pack 1 for the Windows Server 2003 operating system
B. Windows SharePoint Services 2.0 Service Pack 1
C. Exchange Server 2003 Service Pack 1
E. Windows XP SP2 for Client Deployment
F. Windows Small Business Server 2003 Service Pack 1

Note: Windows Server 2003 SP2 is independent of Windows Small Business
Server 2003 SP1 and of Windows Server 2003 SP1. Even if Windows Server 2003
SP2 has been applied to the server, Windows Small Business Server 2003 SP1
can still be installed on the server, and you do not have to uninstall
Windows Server 2003 SP2.

After you applied the whole SBS 2003 SP1, please run CEICW.

2. After install the SBS 2003 sp1, please download and install Windows 2003
sp2 (or again) to the SBS 2003:

Windows Server 2003 Service Pack 2 (32-bit x86)
http://www.microsoft.com/downloads/d...610-c232-4644-
b828-c55eec605d55&DisplayLang=en

Then, test this issue.

I hope these steps will give you some help.

Thanks and have a nice day!

Best regards,

Terence Liu(MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities...s/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
| Thread-Topic: unable to install anything on Server 2003 SBS SP2 (windows
ins
| thread-index: AchiYZ/9qu4LmPj/TqWYZMt9x8kHTg==
| X-WBNR-Posting-Host: 207.46.193.207
| From: =?Utf-8?B?U3VwYUpvbmVzeQ==?= <SupaJonesy@discussions.microsoft.com>
| References: <766E818D-E48D-48A7-99F7-EB23E7C632B6@microsoft.com>
<57T3dxlYIHA.360@TK2MSFTNGHUB02.phx.gbl>
| Subject: RE: unable to install anything on Server 2003 SBS SP2 (windows
ins
| Date: Tue, 29 Jan 2008 02:28:01 -0800
| Lines: 215
| Message-ID: <0D077227-36AD-4A98-B2A8-170D1160015D@microsoft.com>
| MIME-Version: 1.0
| Content-Type: text/plain;
| charset="Utf-8"
| Content-Transfer-Encoding: 7bit
| X-Newsreader: Microsoft CDO for Windows 2000
| Content-Class: urn:content-classes:message
| Importance: normal
| Priority: normal
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2992
| Newsgroups: microsoft.public.windows.server.sbs
| Path: TK2MSFTNGHUB02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:89261
| NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| Thanks for your response i will give it a try when possible.
|
| Failing that i've heard that reinstalling service pack or doing a windows
| repair should fix the problem.
| What would be the easiest way on SBS server 2003 as i believe it included
| SP2 when i installed it in the first place from the original installation
| disc.
|
| Would just trying to install SP2 work? just as an idea.
| this is the only server we are running and shares and sql are being used
as
| well as exchange, and printer server off of it, so down time is critical
to
| not be long or to loss data, although a daily backup is run of the main
data.
|
| Regards
| Kevin
|
| "Terence Liu [MSFT]" wrote:
|
| > Hello Customer,
| >
| > Thank you for posting here. Let's also thank Larry for the input.
| >
| > According to your description, I understand that you unable to install
any
| > software on SBS 2003 thru windows installer service and get error. If I
| > have misunderstood the problem, please don't hesitate to let me know.
| >
| > Based on my research, I suggest we try the following steps to see if we
can
| > resolve this issue:
| >
| > 1: Ensure Windows Installer service is started on SBS
| >
| > a. On SBS, click start, go to Run, type services.msc and click OK
| > b. select "Windows Installer" from the list. Is it started? If not,
right
| > click it, select Start.
| > c. If the service can be started, please test this issue. If the
service
| > cannot be started, let me know the error you get.
| >
| > 2. As I know, this issue may related to some antivirus software on SBS.
If
| > you install any antivirus software on SBS, please uninstall it and test
| > this issue.
| >
| > 3. Please run clean boot on SBS to narrow down this issue:
| >
| > To clean boot the problematic computer, please use the steps below:
| > a. Click Start, click Run, and then in the Open box, type "MSCONFIG"
| > (without the quotation marks). Click OK.
| >
| > b. In the System Configuration Utility (MSConfig) window, click to
select
| > the Selective Startup button.
| >
| > c. Click to clear the check mark from the "Load startup items" below
| > Selective Startup.
| >
| > d. Click the Services tab, click to check the "Hide All Microsoft
Services"
| > box, and remove all the check marks from the remained Non-Microsoft
| > Services.
| >
| > e. Click OK to close the MSConfig window. Click Yes when you are asked
to
| > restart your computer in order to enable the changes.
| >
| > f. After restarting, please check whether this issue will reoccur.
| >
| > g. If there are no more problems, please use the above steps to enable
| > services and startup items one by one in order to figure out the root
cause
| > of this issue.
| >
| > 4. Check NTFS Permissions of system driver:
| >
| > a. Start Windows Explorer, right-click the computer's system hard
drive,
| > and then click Properties.
| > b. Click the Security tab, and then click Add.
| > c. In the Select Users, Computers, or Groups dialog box, click the
| > SYSTEM/administrators account, click Add, and then click OK.
| > d. Under Allow, click to select the Full Control check box, and then
click
| > OK.
| >
| > Note: Verify the temp folder have properly permission: Click the TEMP
| > (C:\Documents and Settings\UserName\Local Settings\Temp) folder and
then
| > verify that the SYSTEM account has full control permission here.
| >
| > 5. Perform "Method 4: Reinstall Windows Installer" in the following KB
on
| > SBS:
| >
| > "The Windows Installer service could not be accessed" error message
when
| > you try to install Office
| > http://support.microsoft.com/kb/324516
| >
| > Note: It is also suit for SBS 2003.
| >
| > 6. Maybe the issue is caused by the corrupted application which you
want to
| > install. Please try to install another popular application on SBS to
test.
| >
| > If we cannot resolve the issue after we perform the above steps, please
| > help me collect some information for further investigation:
| >
| > 1. Gather MPS network report on SBS:
| >
| > a. Download MPSrepot_network from
| >
http://download.microsoft.com/downlo...5-a579-30b0bd9
| > 15706/MPSRPT_NETWORK.EXE
| >
| > b. Run MPSRPT_NETWORK.exe.
| >
| > c. The tool will automatically collect the information. This procedure
will
| > take 10~15 minutes.
| >
| > d. Open Windows Explorer, navigate to the folder:
| > %SystemRoot%\MPSReports\Network\Reports\Cab\
| >
| > e. Send the .cab file directly to me at v-terliu@microsoft.com
| >
| > 2. Please capture screenshots on the error messages and send the
pictures
| > to me at v-terliu@microsoft.com
| >
| > 3. Gather Windows Installer log:
| >
| > a. Click Start, click Run, copy the following command line into the
Open
| > box:
| >
| > REG ADD HKLM\SOFTWARE\Policies\Microsoft\Windows\Installer /v Logging
/t
| > REG_SZ /d voicewarmup /f
| >
| > b. Click OK or press Enter to run this command.
| > c. Restart the computer.
| > d. Click Start, click Run, type "%temp%" (without quotation marks) and
| > press Enter.
| > e. Delete all the files in this folder.
| > f. Try to install the application again.
| > g. If it fails, click Start, click Run, type "%temp%" (without
quotation
| > marks) and press Enter.
| > h. Please send all "MSIXXXX.log" files to: v-terliu@microsoft.com
| >
| > I hope these steps will give you some help.
| >
| > Thanks and have a nice day!
| >
| > Best regards,
| >
| > Terence Liu(MSFT)
| >
| > Microsoft CSS Online Newsgroup Support
| >
| > Get Secure! - www.microsoft.com/security
| >
| > =====================================================
| > This newsgroup only focuses on SBS technical issues. If you have issues
| > regarding other Microsoft products, you'd better post in the
corresponding
| > newsgroups so that they can be resolved in an efficient and timely
manner.
| > You can locate the newsgroup here:
| > http://www.microsoft.com/communities...s/default.aspx
| >
| > When opening a new thread via the web interface, we recommend you check
the
| > "Notify me of replies" box to receive e-mail notifications when there
are
| > any updates in your thread. When responding to posts via your
newsreader,
| > please "Reply to Group" so that others may learn and benefit from your
| > issue.
| >
| > Microsoft engineers can only focus on one issue per thread. Although we
| > provide other information for your reference, we recommend you post
| > different incidents in different threads to keep the thread clean. In
doing
| > so, it will ensure your issues are resolved in a timely manner.
| >
| > For urgent issues, you may want to contact Microsoft CSS directly.
Please
| > check http://support.microsoft.com for regional support phone numbers.
| >
| > Any input or comments in this thread are highly appreciated.
| > =====================================================
| >
| > This posting is provided "AS IS" with no warranties, and confers no
rights.
| >
| > --------------------
| > | Thread-Topic: unable to install anything on Server 2003 SBS SP2
(windows
| > install
| > | thread-index: AchhqD6B5uzs6mQeQYm+Kvqo9Gj2vA==
| > | X-WBNR-Posting-Host: 207.46.19.168
| > | From: =?Utf-8?B?U3VwYUpvbmVzeQ==?=
<SupaJonesy@discussions.microsoft.com>
| > | Subject: unable to install anything on Server 2003 SBS SP2 (windows
| > install
| > | Date: Mon, 28 Jan 2008 04:21:01 -0800
| > | Lines: 15
| > | Message-ID: <766E818D-E48D-48A7-99F7-EB23E7C632B6@microsoft.com>
| > | MIME-Version: 1.0
| > | Content-Type: text/plain;
| > | charset="Utf-8"
| > | Content-Transfer-Encoding: 7bit
| > | X-Newsreader: Microsoft CDO for Windows 2000
| > | Content-Class: urn:content-classes:message
| > | Importance: normal
| > | Priority: normal
| > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2992
| > | Newsgroups: microsoft.public.windows.server.sbs
| > | Path: TK2MSFTNGHUB02.phx.gbl
| > | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:89061
| > | NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
| > | X-Tomcat-NG: microsoft.public.windows.server.sbs
| > |
| > | I get the following error:
| > | The Windows Installer Service could not be accessed. This can occur
if
| > you
| > | are running Windows in safe mode, or if the Windows Installer is not
| > | correctly installed. Contact your support personnel for assistance.
| > |
| > | I have looked up the error and tried the following:
| > | http://support.microsoft.com/kb/315346/
| > | http://support.microsoft.com/kb/893803/
| > | http://support.microsoft.com/kb/898628/
| > |
| > | Would appeciate any help and ideas as this is a big problem.
| > |
| > | Regards
| > | Kevin Jones
| > |
| > |
| >
| >
|

I checked under system properties for the server and it is down as
Mocrosoft Windows Server 2003
for Small Business Server
Service Pack 2

I tried doing as you adviced below, but when trying to run SP1 i get a
notice saying newer version already installed, so it just cancels.

Also I am unable to run any of the other updates as they fail
no windows update from the automatic update install thay all fail.

Windows Defender fails to install get the same msi error message as before
about the windows installer.

I've tried manually starting the windows installer service in services.msc
Checked permissions of the registry that seems fine.

Also in Application log if noticed i get a warning for MsiInstaller
Event ID: 1015
Failed to conect to server. Error: 0x800706BE

if thats any help.

Regards,
Kevin Jones


"Terence Liu [MSFT]" wrote:

> Hello Kevin,
>
> Thank you for your update.
>
> I'm not sure which service pack may relate to this issue. However, you can
> perform the following steps to reapply the SBS 2003 sp1, Windows 2003 sp2
> to see if it help:
>
> 1. Verify the SBS 2003 sp1 is installed on SBS:
>
> On the SBS server, click Start, click Run, type "regedit" (without the
> quotation marks) and click OK. Navigate to
> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SmallBusinessServer, and check the
> data of the registry value ServicePackNumber. Is it set to "1"? If not,
> then this problem will occur because SBS 2003 SP1 has not been completely
> installed. To successfully install SBS 2003 SP1, we must install all five
> updates listed below. Additionally, the updates must be installed in the
> sequence listed.
>
> Downloading and Installing Windows Small Business Server 2003 Service Pack 1
> http://download.microsoft.com/downlo...0-8871-9bc48e0
> b3fc3/ToDownLoadFilesandReadInstructions.htm
>
> Note: If one or more of the listed components is already installed, you can
> skip to the next step.
>
> A. Service Pack 1 for the Windows Server 2003 operating system
> B. Windows SharePoint Services 2.0 Service Pack 1
> C. Exchange Server 2003 Service Pack 1
> E. Windows XP SP2 for Client Deployment
> F. Windows Small Business Server 2003 Service Pack 1
>
> Note: Windows Server 2003 SP2 is independent of Windows Small Business
> Server 2003 SP1 and of Windows Server 2003 SP1. Even if Windows Server 2003
> SP2 has been applied to the server, Windows Small Business Server 2003 SP1
> can still be installed on the server, and you do not have to uninstall
> Windows Server 2003 SP2.
>
> After you applied the whole SBS 2003 SP1, please run CEICW.
>
> 2. After install the SBS 2003 sp1, please download and install Windows 2003
> sp2 (or again) to the SBS 2003:
>
> Windows Server 2003 Service Pack 2 (32-bit x86)
> http://www.microsoft.com/downloads/d...610-c232-4644-
> b828-c55eec605d55&DisplayLang=en
>
> Then, test this issue.
>
> I hope these steps will give you some help.
>
> Thanks and have a nice day!
>
> Best regards,
>
> Terence Liu(MSFT)
>
> Microsoft CSS Online Newsgroup Support
>
> Get Secure! - www.microsoft.com/security
>
> =====================================================
> This newsgroup only focuses on SBS technical issues. If you have issues
> regarding other Microsoft products, you'd better post in the corresponding
> newsgroups so that they can be resolved in an efficient and timely manner.
> You can locate the newsgroup here:
> http://www.microsoft.com/communities...s/default.aspx
>
> When opening a new thread via the web interface, we recommend you check the
> "Notify me of replies" box to receive e-mail notifications when there are
> any updates in your thread. When responding to posts via your newsreader,
> please "Reply to Group" so that others may learn and benefit from your
> issue.
>
> Microsoft engineers can only focus on one issue per thread. Although we
> provide other information for your reference, we recommend you post
> different incidents in different threads to keep the thread clean. In doing
> so, it will ensure your issues are resolved in a timely manner.
>
> For urgent issues, you may want to contact Microsoft CSS directly. Please
> check http://support.microsoft.com for regional support phone numbers.
>
> Any input or comments in this thread are highly appreciated.
> =====================================================
>
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
> --------------------
> | Thread-Topic: unable to install anything on Server 2003 SBS SP2 (windows
> ins
> | thread-index: AchiYZ/9qu4LmPj/TqWYZMt9x8kHTg==
> | X-WBNR-Posting-Host: 207.46.193.207
> | From: =?Utf-8?B?U3VwYUpvbmVzeQ==?= <SupaJonesy@discussions.microsoft.com>
> | References: <766E818D-E48D-48A7-99F7-EB23E7C632B6@microsoft.com>
> <57T3dxlYIHA.360@TK2MSFTNGHUB02.phx.gbl>
> | Subject: RE: unable to install anything on Server 2003 SBS SP2 (windows
> ins
> | Date: Tue, 29 Jan 2008 02:28:01 -0800
> | Lines: 215
> | Message-ID: <0D077227-36AD-4A98-B2A8-170D1160015D@microsoft.com>
> | MIME-Version: 1.0
> | Content-Type: text/plain;
> | charset="Utf-8"
> | Content-Transfer-Encoding: 7bit
> | X-Newsreader: Microsoft CDO for Windows 2000
> | Content-Class: urn:content-classes:message
> | Importance: normal
> | Priority: normal
> | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2992
> | Newsgroups: microsoft.public.windows.server.sbs
> | Path: TK2MSFTNGHUB02.phx.gbl
> | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:89261
> | NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
> | X-Tomcat-NG: microsoft.public.windows.server.sbs
> |
> | Thanks for your response i will give it a try when possible.
> |
> | Failing that i've heard that reinstalling service pack or doing a windows
> | repair should fix the problem.
> | What would be the easiest way on SBS server 2003 as i believe it included
> | SP2 when i installed it in the first place from the original installation
> | disc.
> |
> | Would just trying to install SP2 work? just as an idea.
> | this is the only server we are running and shares and sql are being used
> as
> | well as exchange, and printer server off of it, so down time is critical
> to
> | not be long or to loss data, although a daily backup is run of the main
> data.
> |
> | Regards
> | Kevin
> |
> | "Terence Liu [MSFT]" wrote:
> |
> | > Hello Customer,
> | >
> | > Thank you for posting here. Let's also thank Larry for the input.
> | >
> | > According to your description, I understand that you unable to install
> any
> | > software on SBS 2003 thru windows installer service and get error. If I
> | > have misunderstood the problem, please don't hesitate to let me know.
> | >
> | > Based on my research, I suggest we try the following steps to see if we
> can
> | > resolve this issue:
> | >
> | > 1: Ensure Windows Installer service is started on SBS
> | >
> | > a. On SBS, click start, go to Run, type services.msc and click OK
> | > b. select "Windows Installer" from the list. Is it started? If not,
> right
> | > click it, select Start.
> | > c. If the service can be started, please test this issue. If the
> service
> | > cannot be started, let me know the error you get.
> | >
> | > 2. As I know, this issue may related to some antivirus software on SBS.
> If
> | > you install any antivirus software on SBS, please uninstall it and test
> | > this issue.
> | >
> | > 3. Please run clean boot on SBS to narrow down this issue:
> | >
> | > To clean boot the problematic computer, please use the steps below:
> | > a. Click Start, click Run, and then in the Open box, type "MSCONFIG"
> | > (without the quotation marks). Click OK.
> | >
> | > b. In the System Configuration Utility (MSConfig) window, click to
> select
> | > the Selective Startup button.
> | >
> | > c. Click to clear the check mark from the "Load startup items" below
> | > Selective Startup.
> | >
> | > d. Click the Services tab, click to check the "Hide All Microsoft
> Services"
> | > box, and remove all the check marks from the remained Non-Microsoft
> | > Services.
> | >
> | > e. Click OK to close the MSConfig window. Click Yes when you are asked
> to
> | > restart your computer in order to enable the changes.
> | >
> | > f. After restarting, please check whether this issue will reoccur.
> | >
> | > g. If there are no more problems, please use the above steps to enable
> | > services and startup items one by one in order to figure out the root
> cause
> | > of this issue.
> | >
> | > 4. Check NTFS Permissions of system driver:
> | >
> | > a. Start Windows Explorer, right-click the computer's system hard
> drive,
> | > and then click Properties.
> | > b. Click the Security tab, and then click Add.
> | > c. In the Select Users, Computers, or Groups dialog box, click the
> | > SYSTEM/administrators account, click Add, and then click OK.
> | > d. Under Allow, click to select the Full Control check box, and then
> click
> | > OK.
> | >
> | > Note: Verify the temp folder have properly permission: Click the TEMP
> | > (C:\Documents and Settings\UserName\Local Settings\Temp) folder and
> then
> | > verify that the SYSTEM account has full control permission here.
> | >
> | > 5. Perform "Method 4: Reinstall Windows Installer" in the following KB
> on
> | > SBS:
> | >
> | > "The Windows Installer service could not be accessed" error message
> when
> | > you try to install Office
> | > http://support.microsoft.com/kb/324516
> | >
> | > Note: It is also suit for SBS 2003.
> | >
> | > 6. Maybe the issue is caused by the corrupted application which you
> want to
> | > install. Please try to install another popular application on SBS to
> test.
> | >
> | > If we cannot resolve the issue after we perform the above steps, please
> | > help me collect some information for further investigation:
> | >
> | > 1. Gather MPS network report on SBS:
> | >
> | > a. Download MPSrepot_network from
> | >
> http://download.microsoft.com/downlo...5-a579-30b0bd9
> | > 15706/MPSRPT_NETWORK.EXE
> | >
> | > b. Run MPSRPT_NETWORK.exe.
> | >
> | > c. The tool will automatically collect the information. This procedure
> will
> | > take 10~15 minutes.
> | >
> | > d. Open Windows Explorer, navigate to the folder:
> | > %SystemRoot%\MPSReports\Network\Reports\Cab\
> | >
> | > e. Send the .cab file directly to me at v-terliu@microsoft.com
> | >
> | > 2. Please capture screenshots on the error messages and send the
> pictures
> | > to me at v-terliu@microsoft.com
> | >
> | > 3. Gather Windows Installer log:
> | >
> | > a. Click Start, click Run, copy the following command line into the
> Open
> | > box:
> | >
> | > REG ADD HKLM\SOFTWARE\Policies\Microsoft\Windows\Installer /v Logging
> /t
> | > REG_SZ /d voicewarmup /f
> | >
> | > b. Click OK or press Enter to run this command.
> | > c. Restart the computer.
> | > d. Click Start, click Run, type "%temp%" (without quotation marks) and
> | > press Enter.
> | > e. Delete all the files in this folder.
> | > f. Try to install the application again.
> | > g. If it fails, click Start, click Run, type "%temp%" (without
> quotation
> | > marks) and press Enter.
> | > h. Please send all "MSIXXXX.log" files to: v-terliu@microsoft.com
> | >
> | > I hope these steps will give you some help.
> | >
> | > Thanks and have a nice day!
> | >
> | > Best regards,
> | >
> | > Terence Liu(MSFT)
> | >
> | > Microsoft CSS Online Newsgroup Support
> | >
> | > Get Secure! - www.microsoft.com/security
> | >
> | > =====================================================
> | > This newsgroup only focuses on SBS technical issues. If you have issues
> | > regarding other Microsoft products, you'd better post in the
> corresponding
> | > newsgroups so that they can be resolved in an efficient and timely
> manner.
> | > You can locate the newsgroup here:
> | > http://www.microsoft.com/communities...s/default.aspx
> | >
> | > When opening a new thread via the web interface, we recommend you check
> the
> | > "Notify me of replies" box to receive e-mail notifications when there
> are
> | > any updates in your thread. When responding to posts via your
> newsreader,
> | > please "Reply to Group" so that others may learn and benefit from your

Also Just for you info i've checked the version info for the msi files in the
system32 folder and they are as follows:
msi.dll - 3.1.4000.4042
msiexec.exe - 3.1.4000.3959
msihnd.dll - 3.1.4000.3959

Hope this can help shed some light of a fix.

Also I Tried Re-installing SP2,
but this has failed ot fix the problem also.

Regards
Kevin

"Terence Liu [MSFT]" wrote:

> Hello Kevin,
>
> Thank you for your update.
>
> I'm not sure which service pack may relate to this issue. However, you can
> perform the following steps to reapply the SBS 2003 sp1, Windows 2003 sp2
> to see if it help:
>
> 1. Verify the SBS 2003 sp1 is installed on SBS:
>
> On the SBS server, click Start, click Run, type "regedit" (without the
> quotation marks) and click OK. Navigate to
> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SmallBusinessServer, and check the
> data of the registry value ServicePackNumber. Is it set to "1"? If not,
> then this problem will occur because SBS 2003 SP1 has not been completely
> installed. To successfully install SBS 2003 SP1, we must install all five
> updates listed below. Additionally, the updates must be installed in the
> sequence listed.
>
> Downloading and Installing Windows Small Business Server 2003 Service Pack 1
> http://download.microsoft.com/downlo...0-8871-9bc48e0
> b3fc3/ToDownLoadFilesandReadInstructions.htm
>
> Note: If one or more of the listed components is already installed, you can
> skip to the next step.
>
> A. Service Pack 1 for the Windows Server 2003 operating system
> B. Windows SharePoint Services 2.0 Service Pack 1
> C. Exchange Server 2003 Service Pack 1
> E. Windows XP SP2 for Client Deployment
> F. Windows Small Business Server 2003 Service Pack 1
>
> Note: Windows Server 2003 SP2 is independent of Windows Small Business
> Server 2003 SP1 and of Windows Server 2003 SP1. Even if Windows Server 2003
> SP2 has been applied to the server, Windows Small Business Server 2003 SP1
> can still be installed on the server, and you do not have to uninstall
> Windows Server 2003 SP2.
>
> After you applied the whole SBS 2003 SP1, please run CEICW.
>
> 2. After install the SBS 2003 sp1, please download and install Windows 2003
> sp2 (or again) to the SBS 2003:
>
> Windows Server 2003 Service Pack 2 (32-bit x86)
> http://www.microsoft.com/downloads/d...610-c232-4644-
> b828-c55eec605d55&DisplayLang=en
>
> Then, test this issue.
>
> I hope these steps will give you some help.
>
> Thanks and have a nice day!
>
> Best regards,
>
> Terence Liu(MSFT)
>
> Microsoft CSS Online Newsgroup Support
>
> Get Secure! - www.microsoft.com/security
>
> =====================================================
> This newsgroup only focuses on SBS technical issues. If you have issues
> regarding other Microsoft products, you'd better post in the corresponding
> newsgroups so that they can be resolved in an efficient and timely manner.
> You can locate the newsgroup here:
> http://www.microsoft.com/communities...s/default.aspx
>
> When opening a new thread via the web interface, we recommend you check the
> "Notify me of replies" box to receive e-mail notifications when there are
> any updates in your thread. When responding to posts via your newsreader,
> please "Reply to Group" so that others may learn and benefit from your
> issue.
>
> Microsoft engineers can only focus on one issue per thread. Although we
> provide other information for your reference, we recommend you post
> different incidents in different threads to keep the thread clean. In doing
> so, it will ensure your issues are resolved in a timely manner.
>
> For urgent issues, you may want to contact Microsoft CSS directly. Please
> check http://support.microsoft.com for regional support phone numbers.
>
> Any input or comments in this thread are highly appreciated.
> =====================================================
>
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
> --------------------
> | Thread-Topic: unable to install anything on Server 2003 SBS SP2 (windows
> ins
> | thread-index: AchiYZ/9qu4LmPj/TqWYZMt9x8kHTg==
> | X-WBNR-Posting-Host: 207.46.193.207
> | From: =?Utf-8?B?U3VwYUpvbmVzeQ==?= <SupaJonesy@discussions.microsoft.com>
> | References: <766E818D-E48D-48A7-99F7-EB23E7C632B6@microsoft.com>
> <57T3dxlYIHA.360@TK2MSFTNGHUB02.phx.gbl>
> | Subject: RE: unable to install anything on Server 2003 SBS SP2 (windows
> ins
> | Date: Tue, 29 Jan 2008 02:28:01 -0800
> | Lines: 215
> | Message-ID: <0D077227-36AD-4A98-B2A8-170D1160015D@microsoft.com>
> | MIME-Version: 1.0
> | Content-Type: text/plain;
> | charset="Utf-8"
> | Content-Transfer-Encoding: 7bit
> | X-Newsreader: Microsoft CDO for Windows 2000
> | Content-Class: urn:content-classes:message
> | Importance: normal
> | Priority: normal
> | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2992
> | Newsgroups: microsoft.public.windows.server.sbs
> | Path: TK2MSFTNGHUB02.phx.gbl
> | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:89261
> | NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
> | X-Tomcat-NG: microsoft.public.windows.server.sbs
> |
> | Thanks for your response i will give it a try when possible.
> |
> | Failing that i've heard that reinstalling service pack or doing a windows
> | repair should fix the problem.
> | What would be the easiest way on SBS server 2003 as i believe it included
> | SP2 when i installed it in the first place from the original installation
> | disc.
> |
> | Would just trying to install SP2 work? just as an idea.
> | this is the only server we are running and shares and sql are being used
> as
> | well as exchange, and printer server off of it, so down time is critical
> to
> | not be long or to loss data, although a daily backup is run of the main
> data.
> |
> | Regards
> | Kevin
> |
> | "Terence Liu [MSFT]" wrote:
> |
> | > Hello Customer,
> | >
> | > Thank you for posting here. Let's also thank Larry for the input.
> | >
> | > According to your description, I understand that you unable to install
> any
> | > software on SBS 2003 thru windows installer service and get error. If I
> | > have misunderstood the problem, please don't hesitate to let me know.
> | >
> | > Based on my research, I suggest we try the following steps to see if we
> can
> | > resolve this issue:
> | >
> | > 1: Ensure Windows Installer service is started on SBS
> | >
> | > a. On SBS, click start, go to Run, type services.msc and click OK
> | > b. select "Windows Installer" from the list. Is it started? If not,
> right
> | > click it, select Start.
> | > c. If the service can be started, please test this issue. If the
> service
> | > cannot be started, let me know the error you get.
> | >
> | > 2. As I know, this issue may related to some antivirus software on SBS.
> If
> | > you install any antivirus software on SBS, please uninstall it and test
> | > this issue.
> | >
> | > 3. Please run clean boot on SBS to narrow down this issue:
> | >
> | > To clean boot the problematic computer, please use the steps below:
> | > a. Click Start, click Run, and then in the Open box, type "MSCONFIG"
> | > (without the quotation marks). Click OK.
> | >
> | > b. In the System Configuration Utility (MSConfig) window, click to
> select
> | > the Selective Startup button.
> | >
> | > c. Click to clear the check mark from the "Load startup items" below
> | > Selective Startup.
> | >
> | > d. Click the Services tab, click to check the "Hide All Microsoft
> Services"
> | > box, and remove all the check marks from the remained Non-Microsoft
> | > Services.
> | >
> | > e. Click OK to close the MSConfig window. Click Yes when you are asked
> to
> | > restart your computer in order to enable the changes.
> | >
> | > f. After restarting, please check whether this issue will reoccur.
> | >
> | > g. If there are no more problems, please use the above steps to enable
> | > services and startup items one by one in order to figure out the root
> cause
> | > of this issue.
> | >
> | > 4. Check NTFS Permissions of system driver:
> | >
> | > a. Start Windows Explorer, right-click the computer's system hard
> drive,
> | > and then click Properties.
> | > b. Click the Security tab, and then click Add.
> | > c. In the Select Users, Computers, or Groups dialog box, click the
> | > SYSTEM/administrators account, click Add, and then click OK.
> | > d. Under Allow, click to select the Full Control check box, and then
> click
> | > OK.
> | >
> | > Note: Verify the temp folder have properly permission: Click the TEMP
> | > (C:\Documents and Settings\UserName\Local Settings\Temp) folder and
> then
> | > verify that the SYSTEM account has full control permission here.
> | >
> | > 5. Perform "Method 4: Reinstall Windows Installer" in the following KB
> on
> | > SBS:
> | >
> | > "The Windows Installer service could not be accessed" error message
> when
> | > you try to install Office
> | > http://support.microsoft.com/kb/324516
> | >
> | > Note: It is also suit for SBS 2003.
> | >
> | > 6. Maybe the issue is caused by the corrupted application which you
> want to
> | > install. Please try to install another popular application on SBS to
> test.
> | >
> | > If we cannot resolve the issue after we perform the above steps, please
> | > help me collect some information for further investigation:
> | >
> | > 1. Gather MPS network report on SBS:
> | >
> | > a. Download MPSrepot_network from
> | >
> http://download.microsoft.com/downlo...5-a579-30b0bd9
> | > 15706/MPSRPT_NETWORK.EXE
> | >
> | > b. Run MPSRPT_NETWORK.exe.
> | >
> | > c. The tool will automatically collect the information. This procedure
> will
> | > take 10~15 minutes.
> | >
> | > d. Open Windows Explorer, navigate to the folder:
> | > %SystemRoot%\MPSReports\Network\Reports\Cab\
> | >
> | > e. Send the .cab file directly to me at v-terliu@microsoft.com
> | >
> | > 2. Please capture screenshots on the error messages and send the
> pictures
> | > to me at v-terliu@microsoft.com
> | >
> | > 3. Gather Windows Installer log:
> | >
> | > a. Click Start, click Run, copy the following command line into the
> Open
> | > box:
> | >
> | > REG ADD HKLM\SOFTWARE\Policies\Microsoft\Windows\Installer /v Logging
> /t
> | > REG_SZ /d voicewarmup /f
> | >
> | > b. Click OK or press Enter to run this command.
> | > c. Restart the computer.
> | > d. Click Start, click Run, type "%temp%" (without quotation marks) and
> | > press Enter.
> | > e. Delete all the files in this folder.
> | > f. Try to install the application again.
> | > g. If it fails, click Start, click Run, type "%temp%" (without
> quotation
> | > marks) and press Enter.
> | > h. Please send all "MSIXXXX.log" files to: v-terliu@microsoft.com
> | >
> | > I hope these steps will give you some help.
> | >
> | > Thanks and have a nice day!
> | >
> | > Best regards,
> | >
> | > Terence Liu(MSFT)
> | >
> | > Microsoft CSS Online Newsgroup Support
> | >
> | > Get Secure! - www.microsoft.com/security
> | >
> | > =====================================================
> | > This newsgroup only focuses on SBS technical issues. If you have issues
> | > regarding other Microsoft products, you'd better post in the
> corresponding
> | > newsgroups so that they can be resolved in an efficient and timely
> manner.
> | > You can locate the newsgroup here:
> | > http://www.microsoft.com/communities...s/default.aspx
> | >
> | > When opening a new thread via the web interface, we recommend you check
> the
> | > "Notify me of replies" box to receive e-mail notifications when there
> are
> | > any updates in your thread. When responding to posts via your
> newsreader,
> | > please "Reply to Group" so that others may learn and benefit from your

Hello Kevin,

Thank you for your update.

Based on my further research, I think this issue may related to the
corrupted temp files in Temp folders for MSI installation. I suggest you
clean Temp folder on SBS.
Clean Temp folder:
======
1. Stop Windows Installer service if it is running.

2. Empty these folders on the computer accordingly:

Empty "%systemdrive%\temp" folder.
Empty "%systemdrive%\%windir%\temp" folder.
Empty "%systemdrive%\Documents and Settings\%username%\Local Settings\Temp".

Note: if there are multiple user profile folders, please also empty the
TEMP folders.

Additional, I want to stress the antivirus or 3rd-party software on SBS may
cause this issue. If you install any antivirus software on SBS, please
uninstall it and test this issue. The clean boot is also help to narrow
down this issue.

If we cannot resolve the issue after we perform the above steps, please
help me collect some information for further investigation:

1. Gather MPS network report on SBS:

a. Download MPSrepot_network from
http://download.microsoft.com/downlo...5-a579-30b0bd9
15706/MPSRPT_NETWORK.EXE

b. Run MPSRPT_NETWORK.exe.

c. The tool will automatically collect the information. This procedure will
take 10~15 minutes.

d. Open Windows Explorer, navigate to the folder:
%SystemRoot%\MPSReports\Network\Reports\Cab\

e. Send the .cab file directly to me at v-terliu@microsoft.com

2. Please capture screenshots on the error messages and send the pictures
to me at v-terliu@microsoft.com

3. Gather Windows Installer log:

a. Click Start, click Run, copy the following command line into the Open
box:

REG ADD HKLM\SOFTWARE\Policies\Microsoft\Windows\Installer /v Logging /t
REG_SZ /d voicewarmup /f

b. Click OK or press Enter to run this command.
c. Restart the computer.
d. Click Start, click Run, type "%temp%" (without quotation marks) and
press Enter.
e. Delete all the files in this folder.
f. Try to install the application again.
g. If it fails, click Start, click Run, type "%temp%" (without quotation
marks) and press Enter.
h. Please send all "MSIXXXX.log" files to: v-terliu@microsoft.com

I hope these steps will give you some help.

Thanks and have a nice day!

Best regards,

Terence Liu(MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities...s/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
| Thread-Topic: unable to install anything on Server 2003 SBS SP2 (windows
ins
| thread-index: AchjS58s2QjkxHjRTHaqkramKz6XXw==
| X-WBNR-Posting-Host: 207.46.193.207
| From: =?Utf-8?B?U3VwYUpvbmVzeQ==?= <SupaJonesy@discussions.microsoft.com>
| References: <766E818D-E48D-48A7-99F7-EB23E7C632B6@microsoft.com>
<57T3dxlYIHA.360@TK2MSFTNGHUB02.phx.gbl>
<0D077227-36AD-4A98-B2A8-170D1160015D@microsoft.com>
<54PlN8xYIHA.4720@TK2MSFTNGHUB02.phx.gbl>
| Subject: RE: unable to install anything on Server 2003 SBS SP2 (windows
ins
| Date: Wed, 30 Jan 2008 06:23:02 -0800
| Lines: 316
| Message-ID: <20BD2DA1-F032-4E98-9F8A-61F75E611A2A@microsoft.com>
| MIME-Version: 1.0
| Content-Type: text/plain;
| charset="Utf-8"
| Content-Transfer-Encoding: 7bit
| X-Newsreader: Microsoft CDO for Windows 2000
| Content-Class: urn:content-classes:message
| Importance: normal
| Priority: normal
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2992
| Newsgroups: microsoft.public.windows.server.sbs
| Path: TK2MSFTNGHUB02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:89560
| NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| Also Just for you info i've checked the version info for the msi files in
the
| system32 folder and they are as follows:
| msi.dll - 3.1.4000.4042
| msiexec.exe - 3.1.4000.3959
| msihnd.dll - 3.1.4000.3959
|
| Hope this can help shed some light of a fix.
|
| Also I Tried Re-installing SP2,
| but this has failed ot fix the problem also.
|
| Regards
| Kevin
|
| "Terence Liu [MSFT]" wrote:
|
| > Hello Kevin,
| >
| > Thank you for your update.
| >
| > I'm not sure which service pack may relate to this issue. However, you
can
| > perform the following steps to reapply the SBS 2003 sp1, Windows 2003
sp2
| > to see if it help:
| >
| > 1. Verify the SBS 2003 sp1 is installed on SBS:
| >
| > On the SBS server, click Start, click Run, type "regedit" (without the
| > quotation marks) and click OK. Navigate to
| > HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SmallBusinessServer, and check
the
| > data of the registry value ServicePackNumber. Is it set to "1"? If not,
| > then this problem will occur because SBS 2003 SP1 has not been
completely
| > installed. To successfully install SBS 2003 SP1, we must install all
five
| > updates listed below. Additionally, the updates must be installed in
the
| > sequence listed.
| >
| > Downloading and Installing Windows Small Business Server 2003 Service
Pack 1
| >
http://download.microsoft.com/downlo...0-8871-9bc48e0
| > b3fc3/ToDownLoadFilesandReadInstructions.htm
| >
| > Note: If one or more of the listed components is already installed, you
can
| > skip to the next step.
| >
| > A. Service Pack 1 for the Windows Server 2003 operating system
| > B. Windows SharePoint Services 2.0 Service Pack 1
| > C. Exchange Server 2003 Service Pack 1
| > E. Windows XP SP2 for Client Deployment
| > F. Windows Small Business Server 2003 Service Pack 1
| >
| > Note: Windows Server 2003 SP2 is independent of Windows Small Business
| > Server 2003 SP1 and of Windows Server 2003 SP1. Even if Windows Server
2003
| > SP2 has been applied to the server, Windows Small Business Server 2003
SP1
| > can still be installed on the server, and you do not have to uninstall
| > Windows Server 2003 SP2.
| >
| > After you applied the whole SBS 2003 SP1, please run CEICW.
| >
| > 2. After install the SBS 2003 sp1, please download and install Windows
2003
| > sp2 (or again) to the SBS 2003:
| >
| > Windows Server 2003 Service Pack 2 (32-bit x86)
| >
http://www.microsoft.com/downloads/d...610-c232-4644-
| > b828-c55eec605d55&DisplayLang=en
| >
| > Then, test this issue.
| >
| > I hope these steps will give you some help.
| >
| > Thanks and have a nice day!
| >
| > Best regards,
| >
| > Terence Liu(MSFT)
| >
| > Microsoft CSS Online Newsgroup Support
| >
| > Get Secure! - www.microsoft.com/security
| >
| > =====================================================
| > This newsgroup only focuses on SBS technical issues. If you have issues
| > regarding other Microsoft products, you'd better post in the
corresponding
| > newsgroups so that they can be resolved in an efficient and timely
manner.
| > You can locate the newsgroup here:
| > http://www.microsoft.com/communities...s/default.aspx
| >
| > When opening a new thread via the web interface, we recommend you check
the
| > "Notify me of replies" box to receive e-mail notifications when there
are
| > any updates in your thread. When responding to posts via your
newsreader,
| > please "Reply to Group" so that others may learn and benefit from your
| > issue.
| >
| > Microsoft engineers can only focus on one issue per thread. Although we
| > provide other information for your reference, we recommend you post
| > different incidents in different threads to keep the thread clean. In
doing
| > so, it will ensure your issues are resolved in a timely manner.
| >
| > For urgent issues, you may want to contact Microsoft CSS directly.
Please
| > check http://support.microsoft.com for regional support phone numbers.
| >
| > Any input or comments in this thread are highly appreciated.
| > =====================================================
| >
| > This posting is provided "AS IS" with no warranties, and confers no
rights.
| >
| > --------------------
| > | Thread-Topic: unable to install anything on Server 2003 SBS SP2
(windows
| > ins
| > | thread-index: AchiYZ/9qu4LmPj/TqWYZMt9x8kHTg==
| > | X-WBNR-Posting-Host: 207.46.193.207
| > | From: =?Utf-8?B?U3VwYUpvbmVzeQ==?=
<SupaJonesy@discussions.microsoft.com>
| > | References: <766E818D-E48D-48A7-99F7-EB23E7C632B6@microsoft.com>
| > <57T3dxlYIHA.360@TK2MSFTNGHUB02.phx.gbl>
| > | Subject: RE: unable to install anything on Server 2003 SBS SP2
(windows
| > ins
| > | Date: Tue, 29 Jan 2008 02:28:01 -0800
| > | Lines: 215
| > | Message-ID: <0D077227-36AD-4A98-B2A8-170D1160015D@microsoft.com>
| > | MIME-Version: 1.0
| > | Content-Type: text/plain;
| > | charset="Utf-8"
| > | Content-Transfer-Encoding: 7bit
| > | X-Newsreader: Microsoft CDO for Windows 2000
| > | Content-Class: urn:content-classes:message
| > | Importance: normal
| > | Priority: normal
| > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2992
| > | Newsgroups: microsoft.public.windows.server.sbs
| > | Path: TK2MSFTNGHUB02.phx.gbl
| > | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:89261
| > | NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
| > | X-Tomcat-NG: microsoft.public.windows.server.sbs
| > |
| > | Thanks for your response i will give it a try when possible.
| > |
| > | Failing that i've heard that reinstalling service pack or doing a
windows
| > | repair should fix the problem.
| > | What would be the easiest way on SBS server 2003 as i believe it
included
| > | SP2 when i installed it in the first place from the original
installation
| > | disc.
| > |
| > | Would just trying to install SP2 work? just as an idea.
| > | this is the only server we are running and shares and sql are being
used
| > as
| > | well as exchange, and printer server off of it, so down time is
critical
| > to
| > | not be long or to loss data, although a daily backup is run of the
main
| > data.
| > |
| > | Regards
| > | Kevin
| > |
| > | "Terence Liu [MSFT]" wrote:
| > |
| > | > Hello Customer,
| > | >
| > | > Thank you for posting here. Let's also thank Larry for the input.
| > | >
| > | > According to your description, I understand that you unable to
install
| > any
| > | > software on SBS 2003 thru windows installer service and get error.
If I
| > | > have misunderstood the problem, please don't hesitate to let me
know.
| > | >
| > | > Based on my research, I suggest we try the following steps to see
if we
| > can
| > | > resolve this issue:
| > | >
| > | > 1: Ensure Windows Installer service is started on SBS
| > | >
| > | > a. On SBS, click start, go to Run, type services.msc and click OK
| > | > b. select "Windows Installer" from the list. Is it started? If not,
| > right
| > | > click it, select Start.
| > | > c. If the service can be started, please test this issue. If the
| > service
| > | > cannot be started, let me know the error you get.
| > | >
| > | > 2. As I know, this issue may related to some antivirus software on
SBS.
| > If
| > | > you install any antivirus software on SBS, please uninstall it and
test
| > | > this issue.
| > | >
| > | > 3. Please run clean boot on SBS to narrow down this issue:
| > | >
| > | > To clean boot the problematic computer, please use the steps below:
| > | > a. Click Start, click Run, and then in the Open box, type
"MSCONFIG"
| > | > (without the quotation marks). Click OK.
| > | >
| > | > b. In the System Configuration Utility (MSConfig) window, click to
| > select
| > | > the Selective Startup button.
| > | >
| > | > c. Click to clear the check mark from the "Load startup items"
below
| > | > Selective Startup.
| > | >
| > | > d. Click the Services tab, click to check the "Hide All Microsoft
| > Services"
| > | > box, and remove all the check marks from the remained Non-Microsoft
| > | > Services.
| > | >
| > | > e. Click OK to close the MSConfig window. Click Yes when you are
asked
| > to
| > | > restart your computer in order to enable the changes.
| > | >
| > | > f. After restarting, please check whether this issue will reoccur.
| > | >
| > | > g. If there are no more problems, please use the above steps to
enable
| > | > services and startup items one by one in order to figure out the
root
| > cause
| > | > of this issue.
| > | >
| > | > 4. Check NTFS Permissions of system driver:
| > | >
| > | > a. Start Windows Explorer, right-click the computer's system hard
| > drive,
| > | > and then click Properties.
| > | > b. Click the Security tab, and then click Add.
| > | > c. In the Select Users, Computers, or Groups dialog box, click the
| > | > SYSTEM/administrators account, click Add, and then click OK.
| > | > d. Under Allow, click to select the Full Control check box, and
then
| > click
| > | > OK.
| > | >
| > | > Note: Verify the temp folder have properly permission: Click the
TEMP
| > | > (C:\Documents and Settings\UserName\Local Settings\Temp) folder and
| > then
| > | > verify that the SYSTEM account has full control permission here.
| > | >
| > | > 5. Perform "Method 4: Reinstall Windows Installer" in the following
KB
| > on
| > | > SBS:
| > | >
| > | > "The Windows Installer service could not be accessed" error message
| > when
| > | > you try to install Office
| > | > http://support.microsoft.com/kb/324516
| > | >
| > | > Note: It is also suit for SBS 2003.
| > | >
| > | > 6. Maybe the issue is caused by the corrupted application which you
| > want to
| > | > install. Please try to install another popular application on SBS
to
| > test.
| > | >
| > | > If we cannot resolve the issue after we perform the above steps,
please
| > | > help me collect some information for further investigation:
| > | >
| > | > 1. Gather MPS network report on SBS:
| > | >
| > | > a. Download MPSrepot_network from
| > | >
| >
http://download.microsoft.com/downlo...5-a579-30b0bd9
| > | > 15706/MPSRPT_NETWORK.EXE
| > | >
| > | > b. Run MPSRPT_NETWORK.exe.
| > | >
| > | > c. The tool will automatically collect the information. This
procedure
| > will
| > | > take 10~15 minutes.
| > | >
| > | > d. Open Windows Explorer, navigate to the folder:
| > | > %SystemRoot%\MPSReports\Network\Reports\Cab\
| > | >
| > | > e. Send the .cab file directly to me at v-terliu@microsoft.com
| > | >
| > | > 2. Please capture screenshots on the error messages and send the
| > pictures
| > | > to me at v-terliu@microsoft.com
| > | >
| > | > 3. Gather Windows Installer log:
| > | >
| > | > a. Click Start, click Run, copy the following command line into the
| > Open
| > | > box:
| > | >
| > | > REG ADD HKLM\SOFTWARE\Policies\Microsoft\Windows\Installer /v
Logging
| > /t
| > | > REG_SZ /d voicewarmup /f
| > | >
| > | > b. Click OK or press Enter to run this command.
| > | > c. Restart the computer.
| > | > d. Click Start, click Run, type "%temp%" (without quotation marks)
and
| > | > press Enter.
| > | > e. Delete all the files in this folder.
| > | > f. Try to install the application again.
| > | > g. If it fails, click Start, click Run, type "%temp%" (without
| > quotation
| > | > marks) and press Enter.
| > | > h. Please send all "MSIXXXX.log" files to: v-terliu@microsoft.com
| > | >
| > | > I hope these steps will give you some help.
| > | >
| > | > Thanks and have a nice day!
| > | >
| > | > Best regards,
| > | >
| > | > Terence Liu(MSFT)
| > | >
| > | > Microsoft CSS Online Newsgroup Support
| > | >
| > | > Get Secure! - www.microsoft.com/security
| > | >
| > | > =====================================================
| > | > This newsgroup only focuses on SBS technical issues. If you have
issues
| > | > regarding other Microsoft products, you'd better post in the
| > corresponding
| > | > newsgroups so that they can be resolved in an efficient and timely
| > manner.
| > | > You can locate the newsgroup here:
| > | > http://www.microsoft.com/communities...s/default.aspx
| > | >
| > | > When opening a new thread via the web interface, we recommend you
check
| > the
| > | > "Notify me of replies" box to receive e-mail notifications when
there
| > are
| > | > any updates in your thread. When responding to posts via your
| > newsreader,
| > | > please "Reply to Group" so that others may learn and benefit from
your
|