fax console deletes faxes automaticly from the inbox

Hi,
i am using the fax console on the sbs2003,
since 1/1/2008 all incoming fax are going into the inbox and
then deleted from it automaticly when i refresh the window.

i disabled the option "Automaticly delete faxes older then X days " in
the fax service manager,
but still all faxes i recieve are deleted from the list when i refresh
the window.

i must be missing something.
can anyone help me ?
Thanks,
Tal.

Hi Tal,

Thanks for posting in our newsgroup.

Before we go further on this issue, please let me know the following to
make the situation more clearly:

1. You said "all incoming fax are going into the inbox and then deleted
from it automaticly when i refresh the window." What is the inbox your
refer to here, is the Inbox of Fax Console or Outlook?
2. Can you find faxes in C:\Documents and Settings\All Users\Application
Data\Microsoft\Windows NT\MSFax\Inbox folder?

If the faxes are missing from Fax console, please take the following steps
to narrow down this issue:

Step 1: By default the incoming fax is stored in C:\Documents and
Settings\All Users\Application Data\Microsoft\Windows NT\MSFax\Inbox
folder. The issue occurs when the Inbox folder is corrupt. Please save the
fax to another folder and test again.

1. Open Server Management.
2. Right click Fax (Local) and select Properties.
3. Ensure Archive all incoming faxes to this folder is checked.
4. Click Browse to save fax to another folder, such as Inbox1.
5. Click OK.
6. Try again.

Step 2: The issue may be caused by third party software such as Anti Virus
software. Please arrange your time to make a clean boot, then test if the
problem can be reproduced.

To make a clear boot:

1. Click Start->Run...->type msconfig and press Enter.
2. Click Services tab and select Hide All Microsoft Services and Disable
All third party Services.
3. Click Startup tab and Disable All startup items.
4. Click OK and choose Restart.
5. After reboot, check whether the problem still occurs.
6. If there are no more problems, please use the above steps to enable
services and startup items one by one in order to figure out the root cause
of this issue.

In addition, to avoid missing incoming fax, a suggestion is to routing the
incoming fax to Mailbox, Shared Folder or SharePoint. To do this :

1. Open Server Management and go to Fax (Local).
2. Click Configure Fax Services.
3. Click Next 3 times.
4. On the Inbound Fax Routing page, click Configure.
5. Select the location.
6. Click Finish.

I am looking forward to hear from you.

If you need further assistance, please don't hesitate to let me know.

Best regards,

Robert Li(MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================

This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities...s/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.

=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
<From: tal@rivhit.co.il
<Newsgroups: microsoft.public.windows.server.sbs
<Subject: fax console deletes faxes automaticly from the inbox
<Date: Wed, 23 Jan 2008 03:17:30 -0800 (PST)
<Organization: http://groups.google.com
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<X-Tomcat-NG: microsoft.public.windows.server.sbs
<
<Hi,
<i am using the fax console on the sbs2003,
<since 1/1/2008 all incoming fax are going into the inbox and
<then deleted from it automaticly when i refresh the window.
<
<i disabled the option "Automaticly delete faxes older then X days " in
<the fax service manager,
<but still all faxes i recieve are deleted from the list when i refresh
<the window.
<
<i must be missing something.
<can anyone help me ?
<Thanks,
<Tal.
<

I have a similar issue where faxes are not showing on the fax console of
certain users. I followed the below steps and disabled all services except
MS rebooted by didn't help. Anything else I should do?

Simon

"v-robeli@online.microsoft.com (Robert Li" wrote:

> Hi Tal,
>
> Thanks for posting in our newsgroup.
>
> Before we go further on this issue, please let me know the following to
> make the situation more clearly:
>
> 1. You said "all incoming fax are going into the inbox and then deleted
> from it automaticly when i refresh the window." What is the inbox your
> refer to here, is the Inbox of Fax Console or Outlook?
> 2. Can you find faxes in C:\Documents and Settings\All Users\Application
> Data\Microsoft\Windows NT\MSFax\Inbox folder?
>
> If the faxes are missing from Fax console, please take the following steps
> to narrow down this issue:
>
> Step 1: By default the incoming fax is stored in C:\Documents and
> Settings\All Users\Application Data\Microsoft\Windows NT\MSFax\Inbox
> folder. The issue occurs when the Inbox folder is corrupt. Please save the
> fax to another folder and test again.
>
> 1. Open Server Management.
> 2. Right click Fax (Local) and select Properties.
> 3. Ensure Archive all incoming faxes to this folder is checked.
> 4. Click Browse to save fax to another folder, such as Inbox1.
> 5. Click OK.
> 6. Try again.
>
> Step 2: The issue may be caused by third party software such as Anti Virus
> software. Please arrange your time to make a clean boot, then test if the
> problem can be reproduced.
>
> To make a clear boot:
>
> 1. Click Start->Run...->type msconfig and press Enter.
> 2. Click Services tab and select Hide All Microsoft Services and Disable
> All third party Services.
> 3. Click Startup tab and Disable All startup items.
> 4. Click OK and choose Restart.
> 5. After reboot, check whether the problem still occurs.
> 6. If there are no more problems, please use the above steps to enable
> services and startup items one by one in order to figure out the root cause
> of this issue.
>
> In addition, to avoid missing incoming fax, a suggestion is to routing the
> incoming fax to Mailbox, Shared Folder or SharePoint. To do this :
>
> 1. Open Server Management and go to Fax (Local).
> 2. Click Configure Fax Services.
> 3. Click Next 3 times.
> 4. On the Inbound Fax Routing page, click Configure.
> 5. Select the location.
> 6. Click Finish.
>
> I am looking forward to hear from you.
>
> If you need further assistance, please don't hesitate to let me know.
>
> Best regards,
>
> Robert Li(MSFT)
>
> Microsoft CSS Online Newsgroup Support
>
> Get Secure! - www.microsoft.com/security
>
> =====================================================
>
> This newsgroup only focuses on SBS technical issues. If you have issues
> regarding other Microsoft products, you'd better post in the corresponding
> newsgroups so that they can be resolved in an efficient and timely manner.
> You can locate the newsgroup here:
> http://www.microsoft.com/communities...s/default.aspx
>
> When opening a new thread via the web interface, we recommend you check the
> "Notify me of replies" box to receive e-mail notifications when there are
> any updates in your thread. When responding to posts via your newsreader,
> please "Reply to Group" so that others may learn and benefit from your
> issue.
>
> Microsoft engineers can only focus on one issue per thread. Although we
> provide other information for your reference, we recommend you post
> different incidents in different threads to keep the thread clean. In doing
> so, it will ensure your issues are resolved in a timely manner.
>
> For urgent issues, you may want to contact Microsoft CSS directly. Please
> check http://support.microsoft.com for regional support phone numbers.
>
> Any input or comments in this thread are highly appreciated.
>
> =====================================================
>
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
> --------------------
> <From: tal@rivhit.co.il
> <Newsgroups: microsoft.public.windows.server.sbs
> <Subject: fax console deletes faxes automaticly from the inbox
> <Date: Wed, 23 Jan 2008 03:17:30 -0800 (PST)
> <Organization: http://groups.google.com
> <Lines: 14
> <Message-ID:
> <db9d9551-d7bd-414f-965e-8c422f779f7e@d21g2000prf.googlegroups.com>
> <NNTP-Posting-Host: 85.64.62.110
> <Mime-Version: 1.0
> <Content-Type: text/plain; charset=ISO-8859-1
> <Content-Transfer-Encoding: 7bit
> <X-Trace: posting.google.com 1201087051 30126 127.0.0.1 (23 Jan 2008
> 11:17:31 GMT)
> <X-Complaints-To: groups-abuse@google.com
> <NNTP-Posting-Date: Wed, 23 Jan 2008 11:17:31 +0000 (UTC)
> <Complaints-To: groups-abuse@google.com
> <Injection-Info: d21g2000prf.googlegroups.com; posting-host=85.64.62.110;
> < posting-account=Czlr_AoAAAAFVbph5RBgKPq-2UAMVFmQ
> <User-Agent: G2/1.0
> <X-HTTP-UserAgent: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1;
> < InfoPath.2; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30;
> < Alexa Toolbar; .NET CLR 1.0.3705),gzip(gfe),gzip(gfe)
> <Path:
> TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTFEEDS02.phx.gbl!newsfeed0
> 0.sul.t-online.de!t-online.de!news.glorb.com!postnews.google.com!d21g2000prf
> .googlegroups.com!not-for-mail
> <Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:88176
> <X-Tomcat-NG: microsoft.public.windows.server.sbs
> <
> <Hi,
> <i am using the fax console on the sbs2003,
> <since 1/1/2008 all incoming fax are going into the inbox and
> <then deleted from it automaticly when i refresh the window.
> <
> <i disabled the option "Automaticly delete faxes older then X days " in
> <the fax service manager,
> <but still all faxes i recieve are deleted from the list when i refresh
> <the window.
> <
> <i must be missing something.
> <can anyone help me ?
> <Thanks,
> <Tal.
> <
>
>

Hi Simon,

Thanks for your reply.

According to my experience, this issue may be caused by third party
software such as Anti Virus software. Please disable all third party
application and services and then have a reboot to see if the problem can
be reproduceed. If the issue persists, please understand we usually support
one issue per thread, a suggestion is to open a new thread here and we are
glad to help.

If you need further assistance, please don't hesitate to let me know.

Best regards,

Robert Li(MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================

This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities...s/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.

=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.



--------------------
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<Subject: RE: fax console deletes faxes automaticly from the inbox
<Date: Sun, 23 Mar 2008 23:15:01 -0700
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<I have a similar issue where faxes are not showing on the fax console of
<certain users. I followed the below steps and disabled all services
except
<MS rebooted by didn't help. Anything else I should do?
<
<Simon
<
<"v-robeli@online.microsoft.com (Robert Li" wrote:
<
<> Hi Tal,
<>
<> Thanks for posting in our newsgroup.
<>
<> Before we go further on this issue, please let me know the following to
<> make the situation more clearly:
<>
<> 1. You said "all incoming fax are going into the inbox and then deleted
<> from it automaticly when i refresh the window." What is the inbox your
<> refer to here, is the Inbox of Fax Console or Outlook?
<> 2. Can you find faxes in C:\Documents and Settings\All Users\Application
<> Data\Microsoft\Windows NT\MSFax\Inbox folder?
<>
<> If the faxes are missing from Fax console, please take the following
steps
<> to narrow down this issue:
<>
<> Step 1: By default the incoming fax is stored in C:\Documents and
<> Settings\All Users\Application Data\Microsoft\Windows NT\MSFax\Inbox
<> folder. The issue occurs when the Inbox folder is corrupt. Please save
the
<> fax to another folder and test again.
<>
<> 1. Open Server Management.
<> 2. Right click Fax (Local) and select Properties.
<> 3. Ensure Archive all incoming faxes to this folder is checked.
<> 4. Click Browse to save fax to another folder, such as Inbox1.
<> 5. Click OK.
<> 6. Try again.
<>
<> Step 2: The issue may be caused by third party software such as Anti
Virus
<> software. Please arrange your time to make a clean boot, then test if
the
<> problem can be reproduced.
<>
<> To make a clear boot:
<>
<> 1. Click Start->Run...->type msconfig and press Enter.
<> 2. Click Services tab and select Hide All Microsoft Services and Disable
<> All third party Services.
<> 3. Click Startup tab and Disable All startup items.
<> 4. Click OK and choose Restart.
<> 5. After reboot, check whether the problem still occurs.
<> 6. If there are no more problems, please use the above steps to enable
<> services and startup items one by one in order to figure out the root
cause
<> of this issue.
<>
<> In addition, to avoid missing incoming fax, a suggestion is to routing
the
<> incoming fax to Mailbox, Shared Folder or SharePoint. To do this :
<>
<> 1. Open Server Management and go to Fax (Local).
<> 2. Click Configure Fax Services.
<> 3. Click Next 3 times.
<> 4. On the Inbound Fax Routing page, click Configure.
<> 5. Select the location.
<> 6. Click Finish.
<>
<> I am looking forward to hear from you.
<>
<> If you need further assistance, please don't hesitate to let me know.
<>
<> Best regards,
<>
<> Robert Li(MSFT)
<>
<> Microsoft CSS Online Newsgroup Support
<>
<> Get Secure! - www.microsoft.com/security
<>
<> =====================================================
<>
<> This newsgroup only focuses on SBS technical issues. If you have issues
<> regarding other Microsoft products, you'd better post in the
corresponding
<> newsgroups so that they can be resolved in an efficient and timely
manner.
<> You can locate the newsgroup here:
<> http://www.microsoft.com/communities...s/default.aspx
<>
<> When opening a new thread via the web interface, we recommend you check
the
<> "Notify me of replies" box to receive e-mail notifications when there
are
<> any updates in your thread. When responding to posts via your
newsreader,
<> please "Reply to Group" so that others may learn and benefit from your
<> issue.
<>
<> Microsoft engineers can only focus on one issue per thread. Although we
<> provide other information for your reference, we recommend you post
<> different incidents in different threads to keep the thread clean. In
doing
<> so, it will ensure your issues are resolved in a timely manner.
<>
<> For urgent issues, you may want to contact Microsoft CSS directly.
Please
<> check http://support.microsoft.com for regional support phone numbers.
<>
<> Any input or comments in this thread are highly appreciated.
<>
<> =====================================================
<>
<> This posting is provided "AS IS" with no warranties, and confers no
rights.
<>
<> --------------------
<> <From: tal@rivhit.co.il
<> <Newsgroups: microsoft.public.windows.server.sbs
<> <Subject: fax console deletes faxes automaticly from the inbox
<> <Date: Wed, 23 Jan 2008 03:17:30 -0800 (PST)
<> <Organization: http://groups.google.com
<> <Lines: 14
<> <Message-ID:
<> <db9d9551-d7bd-414f-965e-8c422f779f7e@d21g2000prf.googlegroups.com>
<> <NNTP-Posting-Host: 85.64.62.110
<> <Mime-Version: 1.0
<> <Content-Type: text/plain; charset=ISO-8859-1
<> <Content-Transfer-Encoding: 7bit
<> <X-Trace: posting.google.com 1201087051 30126 127.0.0.1 (23 Jan 2008
<> 11:17:31 GMT)
<> <X-Complaints-To: groups-abuse@google.com
<> <NNTP-Posting-Date: Wed, 23 Jan 2008 11:17:31 +0000 (UTC)
<> <Complaints-To: groups-abuse@google.com
<> <Injection-Info: d21g2000prf.googlegroups.com;
posting-host=85.64.62.110;
<> < posting-account=Czlr_AoAAAAFVbph5RBgKPq-2UAMVFmQ
<> <User-Agent: G2/1.0
<> <X-HTTP-UserAgent: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1;
<> < InfoPath.2; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR
3.0.04506.30;
<> < Alexa Toolbar; .NET CLR 1.0.3705),gzip(gfe),gzip(gfe)
<> <Path:
<>
TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTFEEDS02.phx.gbl!newsfeed0
<>
0.sul.t-online.de!t-online.de!news.glorb.com!postnews.google.com!d21g2000prf
<> .googlegroups.com!not-for-mail
<> <Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:88176
<> <X-Tomcat-NG: microsoft.public.windows.server.sbs
<> <
<> <Hi,
<> <i am using the fax console on the sbs2003,
<> <since 1/1/2008 all incoming fax are going into the inbox and
<> <then deleted from it automaticly when i refresh the window.
<> <
<> <i disabled the option "Automaticly delete faxes older then X days " in
<> <the fax service manager,
<> <but still all faxes i recieve are deleted from the list when i refresh
<> <the window.
<> <
<> <i must be missing something.
<> <can anyone help me ?
<> <Thanks,
<> <Tal.
<> <
<>
<>
<