SBS 2003 backup error

[crblanco]

My backup night job did not succeed. I have been trying to find out what the error code below means. Any help would be appreciated. Thanks.

GetNtmsObjectInformation(NtmsLibraryInfo) succeeded.
Found an enabled library.
InventoryNtmsLibrary(NtmsInventoryOmid) succeeded.
GetTapeMediaPoolName failed. (0x800710d8)
GetBackupDestination failed. (0x800710d8)
LaunchNTBackup failed. (0x800710d8)
NTBackup finished the backup with errors.

For more information about failed backups, see the article on troubleshooting your backup at the following Web page: http://go.microsoft.com/fwlink/?LinkId=18414

Hi crblanco,

Thank you for posting in SBS newsgroup.

According to your description, I understand that you receive SBS 2003
backup error 0x800710d8. If it is not your concern, please don't hesitate
to let me know.
Based on my research,This error code "0x800710d8" means "The object
identifier does not represent a valid object."

To troubleshoot this issue, please help me collect the following
information:

1. Which tape drive? Have you renewed your tapes?Additional,I think you
should make sure the tape in the Microsoft HCL and there is no compatible
issue.
Check storage, Tape Drives compatibility link:
http://www.microsoft.com/windows/cat...ubID=22&xslt=c
ategoryProduct&pgn=8a856b6f-a091-4b65-82c4-8de36550d285

2. What version of BKRUNNER .exe do you have?? It is located c:\program
files\microsoft windows small business server\backup\bkprunner.exe
You can check the version by simply putting the mouse cursor over the
filename. It should be version 5.2.2651.1

3. Have you tried the 831664 hotfix?
Windows Small Business Server 2003: KB 831664
This hotfix corrects the problem of NTBackup incorrectly choosing the
backup tape type on a? drive that supports multiple tape types.

http://www.microsoft.com/downloads/d...&FamilyID=776e
1f61-0c9d-43ac-9936-49154995f596

4. Otherwise,this issue can occur if the internal Removable Storage Manager
(RSM) database is corrupted.
This corruption prevents media pools from being created or accessed.
To resolve this issue, use one of the following methods to manually
initialize or restore an uncorrupted RSM database.

Method One
If you have never performed a %SystemRoot% backup using Windows 2000
Backup, the %SystemRoot%\System32\Ntmsdata\Export folder does not exist. In
this case, force the RSM to create a new database:
a. Start the Computer Management tool, double-click Services and
Applications, and then click Services.
b. Locate and stop the Removable Storage service (or change the startup
type from Automatic to Disabled), and then restart the computer.
c. Start Windows Explorer, open the %SystemRoot%\System32\Ntmsdata folder,
and then rename the existing files in this folder so that they have an .old
file extension, or copy the files to a different folder.
d. Restart the Removable Storage service (or change the startup type from
Disabled to Automatic), and then restart the computer.
After the RSM restarts, it creates a new database.

Method Two
If you backed up the %SystemRoot% folder using the Ntbackup tool before the
RSM database was corrupted, force RSM to import the backup RSM database:
a. Start Registry Editor (Regedt32.exe)
b. Locate and click the following registry key:
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\NTMS?
c. If the ImportDatabase REG_DWORD exists, change the value of the
ImportDatabase REG_DWORD from 0 to 0x1. If it does not exist, on the Edit
menu, click Add Value, and then add the following value:
Value name: ImportDatabase
Data type: REG_DWORD
String: 1
Value: 0x1
d. Quit Registry Editor.
e. Either stop and restart Removable Storage service, or restart the
computer.

When RSM starts, it reads the preceding registry key, and then forces the
RSM database to be restored from the files located in the
%SystemRoot%\System32\Ntmsdata\Export folder.

5. If the problem persists,Please?backup?use?Small Business Backup
Script.bks .The Script is located at %sbsprogramdir%\backup folder.
a. Click Start, click Run, type ntbackup, and then press Enter. The Backup
or Restore Wizard launches.
b. On the Welcome to the Backup or Restore Wizard page, click Advanced
Mode.
c.Click the Backup tab. From the Job menu, choose Load Selections.
d.In the File Name box type %sbsprogramdir%\backup.
e.Click Small Business Backup Script.bks to select, and click Open. On the
Backup tab, click Start Backup.
f.Can the problem be reproduced?

To get additional detailed information, you may refer to the RESOLUTION of
the following KB article:

Q288856 Error Message "Access Denied to Tape Media" When You Start Windows
2000 Backup
http://support.microsoft.com/kb/288856/EN-US/

Q216328 Installed Tape Device Is Not Recognized by Removable Storage Manager
http://support.microsoft.com/kb/216328/EN-US/?

Q237310 HOW TO: Manually Edit Ntbackup.exe Selection Script Files
http://support.microsoft.com/default...b;en-us;237310

I hope this helps. If you have any questions or concerns, please do not
hesitate to let me know.
I am happy to be of further assistance.

Best regards,

Nathan Liu (MSFT)
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
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--------------------
>From: crblanco <crblanco.1o450z@DoNotSpam.com>
>Subject: SBS 2003 backup error
>Date: Wed, 27 Apr 2005 01:42:41 +0530
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>
My backup night job did not succeed. I have been trying to find out
what the error code below means. Any help would be appreciated.
Thanks.
>
>GetNtmsObjectInformation(NtmsLibraryInfo) succeeded.
>Found an enabled library.
>InventoryNtmsLibrary(NtmsInventoryOmid) succeeded.
>GetTapeMediaPoolName failed. (0x800710d8)
>GetBackupDestination failed. (0x800710d8)
>LaunchNTBackup failed. (0x800710d8)
>NTBackup finished the backup with errors.
>
>For more information about failed backups, see the article on
troubleshooting your backup at the following Web page:
http://go.microsoft.com/fwlink/?LinkId=18414


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