Error 0x80042316 on VSS

Hello,

I install the backup exec 11 in my SBS2003SP1, and became very happy
with a sucessfull full backup.
But like the life the all good things are not for a long time. I try
to do incremental, diff and full but always the exchange, srs and
other DBs are not backed, the all other files are backued and the SAN
too. The problem is with the VSS, when I try to make a shadow copy
manually I receive this error:

Failed to create a shadow copy to volume x:

Error 0x80042316: Another shadow copy creation is already in progress.
Please wait a few moments and try again. I dont know how moments is
few moments, but im waiting 2 weeks.....

On the event viewer I found these error daily:

Event Type: Error
Event Source: VSS
Event Category: None
Event ID: 7001
Date: 6/27/2007
Time: 12:05:08 AM
User: N/A
Computer: my-SERVER
Description:
VssAdmin: Unable to create a shadow copy: Another shadow copy creation
is already in progress. Please wait a few moments and try again.
Command-line: 'C:\WINDOWS\system32\vssadmin.exe Create Shadow /
AutoRetry=5 /For=\\?\Volume{4d7d5f74-6713-11d8-85d3-806e6f6e6963}\'.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 2d 20 43 6f 64 65 3a 20 - Code:
0008: 41 44 4d 56 41 44 4d 43 ADMVADMC
0010: 30 30 30 30 30 38 32 38 00000828
0018: 2d 20 43 61 6c 6c 3a 20 - Call:
0020: 41 44 4d 56 41 44 4d 43 ADMVADMC
0028: 30 30 30 30 30 37 36 38 00000768
0030: 2d 20 50 49 44 3a 20 20 - PID:
0038: 30 30 30 30 38 38 34 34 00008844
0040: 2d 20 54 49 44 3a 20 20 - TID:
0048: 30 30 30 30 37 31 38 38 00007188
0050: 2d 20 43 4d 44 3a 20 20 - CMD:
0058: 43 3a 5c 57 49 4e 44 4f C:\WINDO
0060: 57 53 5c 73 79 73 74 65 WS\syste
0068: 6d 33 32 5c 76 73 73 61 m32\vssa
0070: 64 6d 69 6e 2e 65 78 65 dmin.exe
0078: 20 43 72 65 61 74 65 20 Create
0080: 53 68 61 64 6f 77 20 2f Shadow /
0088: 41 75 74 6f 52 65 74 72 AutoRetr
0090: 79 3d 35 20 2f 46 6f 72 y=5 /For
0098: 3d 5c 5c 3f 5c 56 6f 6c =\\?\Vol
00a0: 75 6d 65 7b 34 64 37 64 ume{4d7d
00a8: 35 66 37 34 2d 36 37 31 5f74-671
00b0: 33 2d 31 31 64 38 2d 38 3-11d8-8
00b8: 35 64 33 2d 38 30 36 65 5d3-806e
00c0: 36 66 36 65 36 39 36 33 6f6e6963
00c8: 7d 5c 20 20 20 20 20 20 }\
00d0: 2d 20 55 73 65 72 3a 20 - User:
00d8: 4e 54 20 41 55 54 48 4f NT AUTHO
00e0: 52 49 54 59 5c 53 59 53 RITY\SYS
00e8: 54 45 4d 20 20 20 20 20 TEM
00f0: 2d 20 53 69 64 3a 20 20 - Sid:
00f8: 53 2d 31 2d 35 2d 31 38 S-1-5-18

Some one here can help me?

Hello Customer,

Thanks for posting here.

Based on my research, this error ID 80042316 means *another snapshot
creation is in progress. Please retry later your snapshot creation*. This
problem could occur when other program is creating the snapshot (such as
the scheduled shadow copy tasks in the disk properties) at the same time.
In order to narrow down the problem, please help to gather the following
information:

1. Open ''My computer''. Right-click volume x: and click ''Properties''. In
the ''Shadow copies'' tab, check the scheduled shadow copy task. Have you
scheduled any shadow copy task during the backup hour?

2. What's the backup program you are using? Do you use the SBS backup
wizard to create the backup tasks or use the ntbackup program to schedule
the backup or use backup exec 11 to backup? Please try to enable only one
backup program. If you backup via backup exec 11, please disable the SBS
backup:
Server Management -> Backup -> Configure Backup, please select "Do not use
Small Business Server backup" and finish the wizard.

3. As I know, if 2 backup scheduled jobs running at same time or one backup
job begins before another backup job finished, this error message will
appear. Therefore, please check the scheduled time if you have more than
one scheduled backup job.

4. Let's install the following VSS hotfix, and then check if the issue can
be reproduced.

For SBS 2003 SP1:

Update is available that fixes various Volume Shadow Copy Service issues in
Windows Server 2003
http://support.microsoft.com/default...b;en-us;891957

5. Open command prompt and change directory to windows/system32 and type in
the following commands

regsvr32.exe /i eventcls.dll
regsvr32.exe /i swprv.dll
regsvr32.exe vssui.dll
regsvr32.exe vss_ps.dll
regsvr32.exe msxml.dll
regsvr32.exe msxml2.dll
regsvr32.exe msxml3.dll
regsvr32.exe ole32.dll
regsvr32.exe oleaut32.dll
regsvr32.exe es.dll
regsvr32 stdprov.dll
Vssvc /Register

6. Reinstall COM+
a. Backup and then delete HKLM\Software\Microsoft\COM3
b. Boot to Recovery console and rename clbcatq.dll to ~clbcatq.dll. Be
sure to use the tilde.
c. Boot to normal mode and in Control Panel, open the Add or Remove
Programs tool, and then open the Add/Remove Windows Components tool. Do not
make any changes, just click "Next". This reinstalls COM+.

I appreciate your time and cooperation. If anything is unclear, please feel
free to let me know. I am looking forward to hearing from you.

Thanks and have a nice day!

Best regards,

Terence Liu(MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities...s/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
| From: nitoglycerine@gmail.com
| Newsgroups: microsoft.public.windows.server.sbs
| Subject: Error 0x80042316 on VSS
| Date: Wed, 27 Jun 2007 10:35:43 -0000
| Organization: http://groups.google.com
| Lines: 70
| Message-ID: <1182940543.886088.73530@m36g2000hse.googlegroups.com>
| NNTP-Posting-Host: 217.136.252.105
| Mime-Version: 1.0
| Content-Type: text/plain; charset="iso-8859-1"
| X-Trace: posting.google.com 1182940547 14501 127.0.0.1 (27 Jun 2007
10:35:47 GMT)
| X-Complaints-To: groups-abuse@google.com
| NNTP-Posting-Date: Wed, 27 Jun 2007 10:35:47 +0000 (UTC)
| User-Agent: G2/1.0
| X-HTTP-UserAgent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB;
rv:1.8.1.4) Gecko/20070515 Firefox/2.0.0.4,gzip(gfe),gzip(gfe)
| Complaints-To: groups-abuse@google.com
| Injection-Info: m36g2000hse.googlegroups.com;
posting-host=217.136.252.105;
| posting-account=Igcefg0AAAC1nT9v3u2qhNM693JsyVhZ
| Bytes: 3751
| Path:
TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTFEEDS02.phx.gbl!newsfeed0
0.sul.t-online.de!t-online.de!border2.nntp.dca.giganews.com!nntp.giganews.co
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senetserver.com!postnews.google.com!m36g2000hse.googlegroups.com!not-for-mai
l
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:46585
| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| Hello,
|
| I install the backup exec 11 in my SBS2003SP1, and became very happy
| with a sucessfull full backup.
| But like the life the all good things are not for a long time. I try
| to do incremental, diff and full but always the exchange, srs and
| other DBs are not backed, the all other files are backued and the SAN
| too. The problem is with the VSS, when I try to make a shadow copy
| manually I receive this error:
|
| Failed to create a shadow copy to volume x:
|
| Error 0x80042316: Another shadow copy creation is already in progress.
| Please wait a few moments and try again. I dont know how moments is
| few moments, but im waiting 2 weeks.....
|
| On the event viewer I found these error daily:
|
| Event Type: Error
| Event Source: VSS
| Event Category: None
| Event ID: 7001
| Date: 6/27/2007
| Time: 12:05:08 AM
| User: N/A
| Computer: my-SERVER
| Description:
| VssAdmin: Unable to create a shadow copy: Another shadow copy creation
| is already in progress. Please wait a few moments and try again.
| Command-line: 'C:\WINDOWS\system32\vssadmin.exe Create Shadow /
| AutoRetry=5 /For=\\?\Volume{4d7d5f74-6713-11d8-85d3-806e6f6e6963}\'.
|
| For more information, see Help and Support Center at
| http://go.microsoft.com/fwlink/events.asp.
| Data:
| 0000: 2d 20 43 6f 64 65 3a 20 - Code:
| 0008: 41 44 4d 56 41 44 4d 43 ADMVADMC
| 0010: 30 30 30 30 30 38 32 38 00000828
| 0018: 2d 20 43 61 6c 6c 3a 20 - Call:
| 0020: 41 44 4d 56 41 44 4d 43 ADMVADMC
| 0028: 30 30 30 30 30 37 36 38 00000768
| 0030: 2d 20 50 49 44 3a 20 20 - PID:
| 0038: 30 30 30 30 38 38 34 34 00008844
| 0040: 2d 20 54 49 44 3a 20 20 - TID:
| 0048: 30 30 30 30 37 31 38 38 00007188
| 0050: 2d 20 43 4d 44 3a 20 20 - CMD:
| 0058: 43 3a 5c 57 49 4e 44 4f C:\WINDO
| 0060: 57 53 5c 73 79 73 74 65 WS\syste
| 0068: 6d 33 32 5c 76 73 73 61 m32\vssa
| 0070: 64 6d 69 6e 2e 65 78 65 dmin.exe
| 0078: 20 43 72 65 61 74 65 20 Create
| 0080: 53 68 61 64 6f 77 20 2f Shadow /
| 0088: 41 75 74 6f 52 65 74 72 AutoRetr
| 0090: 79 3d 35 20 2f 46 6f 72 y=5 /For
| 0098: 3d 5c 5c 3f 5c 56 6f 6c =\\?\Vol
| 00a0: 75 6d 65 7b 34 64 37 64 ume{4d7d
| 00a8: 35 66 37 34 2d 36 37 31 5f74-671
| 00b0: 33 2d 31 31 64 38 2d 38 3-11d8-8
| 00b8: 35 64 33 2d 38 30 36 65 5d3-806e
| 00c0: 36 66 36 65 36 39 36 33 6f6e6963
| 00c8: 7d 5c 20 20 20 20 20 20 }\
| 00d0: 2d 20 55 73 65 72 3a 20 - User:
| 00d8: 4e 54 20 41 55 54 48 4f NT AUTHO
| 00e0: 52 49 54 59 5c 53 59 53 RITY\SYS
| 00e8: 54 45 4d 20 20 20 20 20 TEM
| 00f0: 2d 20 53 69 64 3a 20 20 - Sid:
| 00f8: 53 2d 31 2d 35 2d 31 38 S-1-5-18
|
| Some one here can help me?
|
|

Hi Terence,

1, 2, 3 was done before I post here and the 4 I install the sp2 when
the problem begins ( I know I forgot to mention this) and I realise
the version on the new VSS files are newer then these update so I
preferred do not install the update, if Im wrong please correct me.

The 5 just done, and the register for swprv.dll was not sucessfull, at
least the server dont told me that. And the vssvc I dont receive any
response too.

The 6 I cannot shut down the server now, probably at sunday I'll do
it.

Thanks

Hello Customer,

Thank you for kind update.

Please install the VSS hotfix. I'm not sure the windows server 2003 sp2
update the VSS correctly. I still suggest you install the hotfix single
again to see if it can resolve this issue.

Update is available that fixes various Volume Shadow Copy Service issues in
Windows Server 2003
http://support.microsoft.com/default...b;en-us;891957

A new Volume Shadow Copy Service update is now available that fixes various
Volume Shadow Copy Service problems in Windows Server 2003
http://support.microsoft.com/default...b;en-us;913648

If the issue persists after perform all the 6 steps in my previous reply,
please try the following steps:

Step 1:
1. Right click C drive in My Computer and click properties
2. In the Shadow Copies tab, please click volumes and click Disable to
disable the feature.

Note: you may need to select multiple times for each volume (partitions,
such as C drive, D drive and so on) and perform disable operation.

3. Click OK
4. Open the Task Scheduler from control panel, and then remove any
remaining shadow copy tasks. Shadow copy tasks appear similar to "VSS
VolumeGUID " or "ShadowCopyVolume VolumeGUID ".

Note: The name of the scheduled task is the same as the name of the Volume
Shadow Copy service task resource that is associated with the scheduled
task.

If you want to re-enable the correct VSS settings on the drive, please
continue the following steps.
5. Open the properties page of C (and other drive) drive in My Computer
again.
6. Enable the Volume Shadow Copy for each volume by clicking Enable button.

Step 2: Please uninstall the backup exec 11 on SBS, and then try to backup
SBS with SBS backup. Do you get same error?

Step 3: If you still get error 7001, please do clean boot on SBS to narrow
down this issue:

To clean boot the problematic computer, please use the steps below:
a. Click Start, click Run, and then in the Open box, type "MSCONFIG"
(without the quotation marks). Click OK.

b. In the System Configuration Utility (MSConfig) window, click to select
the Selective Startup button.

c. Click to clear the check mark from the "Load startup items" below
Selective Startup.

d. Click the Services tab, click to check the "Hide All Microsoft Services"
box, and remove all the check marks from the remained Non-Microsoft
Services. Please note that the Exchange services could be marked as
non-Microsoft. Please do not disable those services.

e. Click OK to close the MSConfig window. Click Yes when you are asked to
restart your computer in order to enable the changes.

f. After restarting, please check whether this issue will reoccur.

g. If there are no more problems, please use the above steps to enable
services and startup items one by one in order to figure out the root cause
of this issue.

If we cannot resolve the issue after we perform the above steps, please
kindly help me collect some information for further investigation:

1. Save the application event log and system event log as evt files on the
problematic machine and send to my mailbox: v-terliu@microsoft.com

2. Please gather backupxx.log files in the folder C:\Documents and
Settings\SBS Backup User\Local Settings\Application Data\Microsoft\Windows
NT\NTBackup\data; and Sbsbackuplog0x.log files which can be located under
the folder %sbsprogramdir%\Support\Backup Logs.

3. To further analyze the issue, refer to the following KB article to
enable the VSS debug tracing log:

887013 How to enable the Volume Shadow Copy service's debug tracing
features in Microsoft Windows Server 2003
http://support.microsoft.com/?id=887013

Run the backup with the tracing enabled. After reproducing the problem, run
the following command to find out which VSS writer is timing out:

vssadmin list writers

And then, send the VSS debug tracing log trace.txt to my mailbox
v-terliu@microsoft.com.

Hope these steps will give you some help.

Thanks and have a nice day!

Best regards,

Terence Liu(MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities...s/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
| From: nitoglycerine@gmail.com
| Newsgroups: microsoft.public.windows.server.sbs
| Subject: Re: Error 0x80042316 on VSS
| Date: Thu, 28 Jun 2007 09:27:55 -0000
| Organization: http://groups.google.com
| Lines: 16
| Message-ID: <1183022875.258885.312750@q69g2000hsb.googlegroups.com>
| References: <1182940543.886088.73530@m36g2000hse.googlegroups.com>
| <z0mQCkTuHHA.2220@TK2MSFTNGHUB02.phx.gbl>
| NNTP-Posting-Host: 217.136.252.105
| Mime-Version: 1.0
| Content-Type: text/plain; charset="us-ascii"
| X-Trace: posting.google.com 1183022875 17329 127.0.0.1 (28 Jun 2007
09:27:55 GMT)
| X-Complaints-To: groups-abuse@google.com
| NNTP-Posting-Date: Thu, 28 Jun 2007 09:27:55 +0000 (UTC)
| In-Reply-To: <z0mQCkTuHHA.2220@TK2MSFTNGHUB02.phx.gbl>
| User-Agent: G2/1.0
| X-HTTP-UserAgent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB;
rv:1.8.1.4) Gecko/20070515 Firefox/2.0.0.4,gzip(gfe),gzip(gfe)
| Complaints-To: groups-abuse@google.com
| Injection-Info: q69g2000hsb.googlegroups.com;
posting-host=217.136.252.105;
| posting-account=Igcefg0AAAC1nT9v3u2qhNM693JsyVhZ
| Path:
TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTFEEDS01.phx.gbl!newsfeed0
0.sul.t-online.de!newsfeed01.sul.t-online.de!t-online.de!news.germany.com!ou
t03a.usenetserver.com!news.usenetserver.com!in02.usenetserver.com!news.usene
tserver.com!postnews.google.com!q69g2000hsb.googlegroups.com!not-for-mail
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:46878
| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| Hi Terence,
|
| 1, 2, 3 was done before I post here and the 4 I install the sp2 when
| the problem begins ( I know I forgot to mention this) and I realise
| the version on the new VSS files are newer then these update so I
| preferred do not install the update, if Im wrong please correct me.
|
| The 5 just done, and the register for swprv.dll was not sucessfull, at
| least the server dont told me that. And the vssvc I dont receive any
| response too.
|
| The 6 I cannot shut down the server now, probably at sunday I'll do
| it.
|
| Thanks
|
|

Hello Terence,

4-I cannot install these updates since I receive a message that my
files are newer then the hotfix.
6- I do it, but at safe mode (not recoverylike you ask for) and reboot
after the installation. First the shadow copies was unvailable untill
I register like the step 5(at this time the swprv.dll was registered
sucessfull) .Now I can create an Shadow Copy image, but after run the
backup exec (that was unsucessfull) I receive the same error again.
And now I have a new problem, the Help and support service is not
running even isnot on the services console.

What the next step?

Hello Customer,

Thank you for kind post back.

For the Help and support service is not running issue, please perform the
following steps:

1. Open a command prompt.
2. Navigate to %windir%\PCHealth\HelpCtr\Binaries
3. Run "start /w helpsvc /svchost netsvcs /regserver /install"
4. Once this command completes the Help and Support service should now
appear in services.msc
5. Start the Help and Support service

For the VSS issue:

Step 1:
Please contact our CSS and get the latest VSS hotfix KB913648 and install
on your SBS.

A new Volume Shadow Copy Service update is now available that fixes various
Volume Shadow Copy Service problems in Windows Server 2003
http://support.microsoft.com/default...b;en-us;913648

If the issue persists after perform all the 6 steps in my previous reply,
please try the following steps:

Step 2:
1. Right click C drive in My Computer and click properties
2. In the Shadow Copies tab, please click volumes and click Disable to
disable the feature.

Note: you may need to select multiple times for each volume (partitions,
such as C drive, D drive and so on) and perform disable operation.

3. Click OK
4. Open the Task Scheduler from control panel, and then remove any
remaining shadow copy tasks. Shadow copy tasks appear similar to "VSS
VolumeGUID " or "ShadowCopyVolume VolumeGUID ".

Note: The name of the scheduled task is the same as the name of the Volume
Shadow Copy service task resource that is associated with the scheduled
task.

If you want to re-enable the correct VSS settings on the drive, please
continue the following steps.
5. Open the properties page of C (and other drive) drive in My Computer
again.
6. Enable the Volume Shadow Copy for each volume by clicking Enable button.

Step 3: Please uninstall the backup exec 11 on SBS, and then try to backup
SBS with SBS backup. Do you get same error?

Step 4: If you still get error 7001, please do clean boot on SBS to narrow
down this issue:

To clean boot the problematic computer, please use the steps below:
a. Click Start, click Run, and then in the Open box, type "MSCONFIG"
(without the quotation marks). Click OK.

b. In the System Configuration Utility (MSConfig) window, click to select
the Selective Startup button.

c. Click to clear the check mark from the "Load startup items" below
Selective Startup.

d. Click the Services tab, click to check the "Hide All Microsoft Services"
box, and remove all the check marks from the remained Non-Microsoft
Services. Please note that the Exchange services could be marked as
non-Microsoft. Please do not disable those services.

e. Click OK to close the MSConfig window. Click Yes when you are asked to
restart your computer in order to enable the changes.

f. After restarting, please check whether this issue will reoccur.

g. If there are no more problems, please use the above steps to enable
services and startup items one by one in order to figure out the root cause
of this issue.

If we cannot resolve the issue after we perform the above steps, please
kindly help me collect some information for further investigation:

1. Save the application event log and system event log as evt files on the
problematic machine and send to my mailbox: v-terliu@microsoft.com

2. Please gather backupxx.log files in the folder C:\Documents and
Settings\SBS Backup User\Local Settings\Application Data\Microsoft\Windows
NT\NTBackup\data; and Sbsbackuplog0x.log files which can be located under
the folder %sbsprogramdir%\Support\Backup Logs.

3. To further analyze the issue, refer to the following KB article to
enable the VSS debug tracing log:

887013 How to enable the Volume Shadow Copy service's debug tracing
features in Microsoft Windows Server 2003
http://support.microsoft.com/?id=887013

Run the backup with the tracing enabled. After reproducing the problem, run
the following command to find out which VSS writer is timing out:

vssadmin list writers

And then, send the VSS debug tracing log trace.txt to my mailbox
v-terliu@microsoft.com.

Hope these steps will give you some help.

Thanks and have a nice day!

Best regards,

Terence Liu(MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities...s/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
| From: nitoglycerine@gmail.com
| Newsgroups: microsoft.public.windows.server.sbs
| Subject: Re: Error 0x80042316 on VSS
| Date: Mon, 02 Jul 2007 12:27:35 -0000
| Organization: http://groups.google.com
| Lines: 14
| Message-ID: <1183379255.372035.36920@o61g2000hsh.googlegroups.com>
| References: <1182940543.886088.73530@m36g2000hse.googlegroups.com>
| <1183022875.258885.312750@q69g2000hsb.googlegroups.com>
| <PLW5wfjuHHA.2148@TK2MSFTNGHUB02.phx.gbl>
| NNTP-Posting-Host: 217.136.252.105
| Mime-Version: 1.0
| Content-Type: text/plain; charset="us-ascii"
| X-Trace: posting.google.com 1183379255 19802 127.0.0.1 (2 Jul 2007
12:27:35 GMT)
| X-Complaints-To: groups-abuse@google.com
| NNTP-Posting-Date: Mon, 2 Jul 2007 12:27:35 +0000 (UTC)
| In-Reply-To: <PLW5wfjuHHA.2148@TK2MSFTNGHUB02.phx.gbl>
| User-Agent: G2/1.0
| X-HTTP-UserAgent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB;
rv:1.8.1.4) Gecko/20070515 Firefox/2.0.0.4,gzip(gfe),gzip(gfe)
| Complaints-To: groups-abuse@google.com
| Injection-Info: o61g2000hsh.googlegroups.com;
posting-host=217.136.252.105;
| posting-account=Igcefg0AAAC1nT9v3u2qhNM693JsyVhZ
| Path:
TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTFEEDS01.phx.gbl!msrnewsc1
!msrtrans!msrn-in!newshub.sdsu.edu!postnews.google.com!o61g2000hsh.googlegro
ups.com!not-for-mail
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:47615
| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| Hello Terence,
|
| 4-I cannot install these updates since I receive a message that my
| files are newer then the hotfix.
| 6- I do it, but at safe mode (not recoverylike you ask for) and reboot
| after the installation. First the shadow copies was unvailable untill
| I register like the step 5(at this time the swprv.dll was registered
| sucessfull) .Now I can create an Shadow Copy image, but after run the
| backup exec (that was unsucessfull) I receive the same error again.
| And now I have a new problem, the Help and support service is not
| running even isnot on the services console.
|
| What the next step?
|
|

Hi Terence,

Thanks in advance for your efforts.

1) Now the help and suport its working
2) I have it already, but the SP2 files are newer
3) Ill uninstall the backup exec at sunday and post again

Hello Customer,

Thank you for kind update.

I was just writing to say that I hope everything is going well.

If there's anything else I can do for you, please do not hesitate to let me
know.

Thank you and have a nice day,

Best regards,

Terence Liu(MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities...s/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
| From: nitoglycerine@gmail.com
| Newsgroups: microsoft.public.windows.server.sbs
| Subject: Re: Error 0x80042316 on VSS
| Date: Wed, 04 Jul 2007 11:59:20 -0000
| Organization: http://groups.google.com
| Lines: 10
| Message-ID: <1183550360.268378.252510@q75g2000hsh.googlegroups.com>
| References: <1182940543.886088.73530@m36g2000hse.googlegroups.com>
| <1183379255.372035.36920@o61g2000hsh.googlegroups.com>
| <tmcu9uVvHHA.1568@TK2MSFTNGHUB02.phx.gbl>
| NNTP-Posting-Host: 217.136.252.105
| Mime-Version: 1.0
| Content-Type: text/plain; charset="us-ascii"
| X-Trace: posting.google.com 1183550360 9905 127.0.0.1 (4 Jul 2007
11:59:20 GMT)
| X-Complaints-To: groups-abuse@google.com
| NNTP-Posting-Date: Wed, 4 Jul 2007 11:59:20 +0000 (UTC)
| In-Reply-To: <tmcu9uVvHHA.1568@TK2MSFTNGHUB02.phx.gbl>
| User-Agent: G2/1.0
| X-HTTP-UserAgent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB;
rv:1.8.1.4) Gecko/20070515 Firefox/2.0.0.4,gzip(gfe),gzip(gfe)
| Complaints-To: groups-abuse@google.com
| Injection-Info: q75g2000hsh.googlegroups.com;
posting-host=217.136.252.105;
| posting-account=Igcefg0AAAC1nT9v3u2qhNM693JsyVhZ
| Path:
TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTFEEDS01.phx.gbl!news-out.
cwix.com!newsfeed.cwix.com!newscon02.news.prodigy.net!prodigy.net!news.glorb
.com!postnews.google.com!q75g2000hsh.googlegroups.com!not-for-mail
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:48129
| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| Hi Terence,
|
| Thanks in advance for your efforts.
|
| 1) Now the help and suport its working
| 2) I have it already, but the SP2 files are newer
| 3) Ill uninstall the backup exec at sunday and post again
|
|
|
|

Hello Terence,

I just realise that the COM+ System Service is is set to run autoand
is not running, what can I do?

Thanks

Hello Customer,

Thank you for kind update.

Step 1: Please ensure the service "DCOM Server Process Launcher" is
started. If it is not started, please set it Startup type to "Automatic",
and rebooted the Server.

Step 2: Install the latest COM+ rollup package
Obtain the latest COM+ hotfix rollup package. For more information about
how to obtain the latest COM+ hotfix rollup package, click the following
article number to view the article in the Microsoft Knowledge Base:

Availability of Windows Server 2003 Post-Service Pack 1 COM+ Hotfix Rollup
Package 5
http://support.microsoft.com/kb/896729

Step 3: Remove the EventSystem registry subkey
Warning Serious problems might occur if you modify the registry incorrectly
by using Registry Editor or by using another method. These problems might
require that you reinstall the operating system. Microsoft cannot guarantee
that these problems can be solved. Modify the registry at your own risk.

Back up the following registry subkey:
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\EventSystem
Remove this registry subkey, and then restart the computer.

To do this, follow these steps:
1. Click Start, click Run, type regedit , and then click OK.
2. Locate and then click the following registry subkey:
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\EventSystem
3. On the File menu, click Export, type Exported EventSystem Key in the
File name box, and then click Save.
4. Right-click EventSystem, click Delete, and then click Yes to confirm
that you want to remove this registry subkey.
5. Restart the computer.
6. Log on the computer.
7. Click Start, click Run, type regsvr32.exe es.dll , and then click OK.
8. Restart the computer.
9. Examine the list of running services to verify that the following two
services start successfully:
COM+ Event System
Shell Hardware Detection

The COM+ Event System service and the Shell Hardware Detection service do
not start successfully on a Windows Server 2003-based computer
http://support.microsoft.com/kb/933994

Hope these steps will give you some help.

Thanks and have a nice day!

Best regards,

Terence Liu(MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities...s/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
| From: nitoglycerine@gmail.com
| Newsgroups: microsoft.public.windows.server.sbs
| Subject: Re: Error 0x80042316 on VSS
| Date: Thu, 05 Jul 2007 11:27:52 -0000
| Organization: http://groups.google.com
| Lines: 7
| Message-ID: <1183634872.377507.46080@n60g2000hse.googlegroups.com>
| References: <1182940543.886088.73530@m36g2000hse.googlegroups.com>
| <1183550360.268378.252510@q75g2000hsh.googlegroups.com>
| <ovNV2GuvHHA.3972@TK2MSFTNGHUB02.phx.gbl>
| NNTP-Posting-Host: 217.136.252.105
| Mime-Version: 1.0
| Content-Type: text/plain; charset="us-ascii"
| X-Trace: posting.google.com 1183634872 13430 127.0.0.1 (5 Jul 2007
11:27:52 GMT)
| X-Complaints-To: groups-abuse@google.com
| NNTP-Posting-Date: Thu, 5 Jul 2007 11:27:52 +0000 (UTC)
| In-Reply-To: <ovNV2GuvHHA.3972@TK2MSFTNGHUB02.phx.gbl>
| User-Agent: G2/1.0
| X-HTTP-UserAgent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB;
rv:1.8.1.4) Gecko/20070515 Firefox/2.0.0.4,gzip(gfe),gzip(gfe)
| Complaints-To: groups-abuse@google.com
| Injection-Info: n60g2000hse.googlegroups.com;
posting-host=217.136.252.105;
| posting-account=Igcefg0AAAC1nT9v3u2qhNM693JsyVhZ
| Bytes: 1426
| Path:
TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTFEEDS01.phx.gbl!news-out.
cwix.com!newsfeed.cwix.com!newscon02.news.prodigy.net!prodigy.net!border1.nn
tp.dca.giganews.com!nntp.giganews.com!postnews.google.com!n60g2000hse.google
groups.com!not-for-mail
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:48336
| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| Hello Terence,
|
| I just realise that the COM+ System Service is is set to run autoand
| is not running, what can I do?
|
| Thanks
|
|

Hello Customer,

Thank you for your email.

Based on my experience, the issue would occur if you installed some third
party backup tools. After you remove it, we may need to reinstall COM+, and
then re-register the services and binaries again.

1. To reinstall COM+, follow these steps:

a. Backup and then delete HKLM\Software\Microsoft\COM3

b. Boot to Recovery console and rename clbcatq.dll to ~clbcatq.dll. Be sure
to use the tilde.

2. Boot to normal mode and in Control Panel, open the Add or Remove
Programs tool, and then open the Add/Remove Windows Components tool. Do not
make any changes, just click "Next". This reinstalls COM+

a. Stop the Volume Shadow Copy service: Open a command prompt and change
directories to \WINDOWS\system32 (this is important when you begin
registering the DLLs):

net stop vss

b. Then register the following DLLs and services (be sure you're still in
the WINDOWS\system32 directory at your command prompt):

regsvr32 ole32.dll
regsvr32 vss_ps.dll
Vssvc /Register
regsvr32 /i swprv.dll
regsvr32 /i eventcls.dll
regsvr32 es.dll
regsvr32 stdprov.dll
regsvr32 vssui.dll
regsvr32 msxml.dll
regsvr32 msxml3.dll
regsvr32 msxml4.dll

Start the Volume Shadow Copy service by running "net start vss", do a test
backup and see how it goes.

3. Please also check the following register key:

On the SBS server, open Registry Editor, locate the registry key
HKEY_CLASSES_ROOT\CLSID\{FAF53CC4-BD73-4E36-83F1-2B23F46E513E}, normally
you should find the following keys and values:

[HKEY_CLASSES_ROOT\CLSID\{FAF53CC4-BD73-4E36-83F1-2B23F46E513E}]
Default="VssEvent"
"AppID"="{FAF53CC4-BD73-4E36-83F1-2B23F46E513E}"

[HKEY_CLASSES_ROOT\CLSID\{FAF53CC4-BD73-4E36-83F1-2B23F46E513E}\InprocServer
32] Default="C:\WINDOWS\system32\ES.DLL""ThreadingModel"="Both"

[HKEY_CLASSES_ROOT\CLSID\{FAF53CC4-BD73-4E36-83F1-2B23F46E513E}\ProgID]
Default="VssEvent.1"

[HKEY_CLASSES_ROOT\CLSID\{FAF53CC4-BD73-4E36-83F1-2B23F46E513E}\VersionIndep
endentProgID]
Default="VssEvent"

Please make sure your server has the keys and values listed above, and the
values have the correct data.

If we cannot resolve the issue after we perform the above steps, please
kindly help me collect the information again for further investigation:

1. Please send me the backup log files:

a. The Backupxx.log files in the folder ''C:\Documents and Settings\SBS
Backup User\Local Settings\Application Data\Microsoft\Windows
NT\NTBackup\data''.

Note: Before reproduce the problem, please open NTBACKUP, click
"Tools"->"Options" and then check "Detailed" on the "Backup Log" tab. Then
reproduce this issue and send the backup log to me (Tools->Report).

b. The Sbsbackuplog0x.log files which can be located under the folder
''%sbsprogramdir%\Support\Backup Logs''.

2. Save the application event log and system event log as evt files on the
SBS and send to my mailbox: v-terliu@microsoft.com

Hope these steps will give you some help.

Thanks and have a nice day!

Best regards,

Terence Liu

Hello Customer,

Thank you for kind update.

I want to explain that since we have performed some troubleshooting steps
and the issue remains. I think this problem may be a little complex and our
troubleshooting maybe time-consuming. So if you would like to call CSS for
assistance, I would be appreciate and think it is a more effective ways. To
obtain the phone numbers for specific technology request please take a look
at the web site listed below.

http://support.microsoft.com/default...S;PHONENUMBERS

If you are outside the US please see http://support.microsoft.com for
regional support phone numbers.

Thank you for your understanding.

Best regards,

Terence Liu

Best regards,

Terence Liu(MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities...s/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
| X-Tomcat-ID: 162371868
| References: <1182940543.886088.73530@m36g2000hse.googlegroups.com>
| MIME-Version: 1.0
| Content-Type: text/plain
| Content-Transfer-Encoding: 7bit
| From: v-terliu@online.microsoft.com (Terence Liu [MSFT])
| Organization: Microsoft
| Date: Wed, 08 Aug 2007 11:27:41 GMT
| Subject: RE: Error 0x80042316 on VSS
| X-Tomcat-NG: microsoft.public.windows.server.sbs
| Message-ID: <pHwVm8a2HHA.4100@TK2MSFTNGHUB02.phx.gbl>
| Newsgroups: microsoft.public.windows.server.sbs
| Lines: 78
| Path: TK2MSFTNGHUB02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:55170
| NNTP-Posting-Host: tomcatimport2.phx.gbl 10.201.218.182
|
| Hello Customer,
|
| Thank you for your email.
|
| Based on my experience, the issue would occur if you installed some third
| party backup tools. After you remove it, we may need to reinstall COM+,
and
| then re-register the services and binaries again.
|
| 1. To reinstall COM+, follow these steps:
|
| a. Backup and then delete HKLM\Software\Microsoft\COM3
|
| b. Boot to Recovery console and rename clbcatq.dll to ~clbcatq.dll. Be
sure
| to use the tilde.
|
| 2. Boot to normal mode and in Control Panel, open the Add or Remove
| Programs tool, and then open the Add/Remove Windows Components tool. Do
not
| make any changes, just click "Next". This reinstalls COM+
|
| a. Stop the Volume Shadow Copy service: Open a command prompt and change
| directories to \WINDOWS\system32 (this is important when you begin
| registering the DLLs):
|
| net stop vss
|
| b. Then register the following DLLs and services (be sure you're still in
| the WINDOWS\system32 directory at your command prompt):
|
| regsvr32 ole32.dll
| regsvr32 vss_ps.dll
| Vssvc /Register
| regsvr32 /i swprv.dll
| regsvr32 /i eventcls.dll
| regsvr32 es.dll
| regsvr32 stdprov.dll
| regsvr32 vssui.dll
| regsvr32 msxml.dll
| regsvr32 msxml3.dll
| regsvr32 msxml4.dll
|
| Start the Volume Shadow Copy service by running "net start vss", do a
test
| backup and see how it goes.
|
| 3. Please also check the following register key:
|
| On the SBS server, open Registry Editor, locate the registry key
| HKEY_CLASSES_ROOT\CLSID\{FAF53CC4-BD73-4E36-83F1-2B23F46E513E}, normally
| you should find the following keys and values:
|
| [HKEY_CLASSES_ROOT\CLSID\{FAF53CC4-BD73-4E36-83F1-2B23F46E513E}]
| Default="VssEvent"
| "AppID"="{FAF53CC4-BD73-4E36-83F1-2B23F46E513E}"
|
|
[HKEY_CLASSES_ROOT\CLSID\{FAF53CC4-BD73-4E36-83F1-2B23F46E513E}\InprocServer
| 32] Default="C:\WINDOWS\system32\ES.DLL""ThreadingModel"="Both"
|
| [HKEY_CLASSES_ROOT\CLSID\{FAF53CC4-BD73-4E36-83F1-2B23F46E513E}\ProgID]
| Default="VssEvent.1"
|
|
[HKEY_CLASSES_ROOT\CLSID\{FAF53CC4-BD73-4E36-83F1-2B23F46E513E}\VersionIndep
| endentProgID]
| Default="VssEvent"
|
| Please make sure your server has the keys and values listed above, and
the
| values have the correct data.
|
| If we cannot resolve the issue after we perform the above steps, please
| kindly help me collect the information again for further investigation:
|
| 1. Please send me the backup log files:
|
| a. The Backupxx.log files in the folder ''C:\Documents and Settings\SBS
| Backup User\Local Settings\Application Data\Microsoft\Windows
| NT\NTBackup\data''.
|
| Note: Before reproduce the problem, please open NTBACKUP, click
| "Tools"->"Options" and then check "Detailed" on the "Backup Log" tab.
Then
| reproduce this issue and send the backup log to me (Tools->Report).
|
| b. The Sbsbackuplog0x.log files which can be located under the folder
| ''%sbsprogramdir%\Support\Backup Logs''.
|
| 2. Save the application event log and system event log as evt files on
the
| SBS and send to my mailbox: v-terliu@microsoft.com
|
| Hope these steps will give you some help.
|
| Thanks and have a nice day!
|
| Best regards,
|
| Terence Liu
|
|