Problem with incoming faxes being routed to a document library

Hi

My server is running SBS 2003 SP1, and has an internal Lucent Win Modem. We
cannot get fax services to route a fax to the document library
http://companyweb/Incoming Faxes.

In the Event Viewer, we see the following message;

Event ID - 32089 / Source - Microsoft Fax
The Fax Service failed to execute a specific routing method.
We then see details of the Job ID and what the file name of the received fax
is. The event detail ends with;
Routing extension name: 'Store in a document library'
Routing method name: 'Store in a document library'

I have uninstalled and reinstalled the Fax service (as detailed by
Microsoft, i.e. remove using Add/Remove Programs, Windows Components, and
then using Add / Remove Programs, Windows Small Business Server 2003, Change
/ Remove.

Hi,

>Register the following dll: (C:\Program Files\Microsoft Windows Small
Business
Server\Client Experience\FaxRouteExt\sbssharepoint.dll) -- regsvr32
sbssharepoint.dll

>See if it works.. if no--

Check the security permissions on the "\Program Files\Microsoft Windows
Small Business Server\Client Experience\stswrapper.dll".

Permissions should be as follows:
Domain Admins Full Control
Domain Power Users Read & Execute, Read
Network Service Read & Execute, Read
SBS SP Admins Read & Execute, Read
System Full Control

>See if it works.. if no then check---

check the identity for DefaultAppPool in IIS. To do this, open IIS Manager,
expand Application Pools, right-click DefaultAppPool, click Properties, and
then
click the Identity tab. By default, this application pool uses the Network
Service
predefined identity.

If you are using SQL Enterprise Manager to manage the SharePoint MSDE or the
SharePoint databases, also make sure that the Network Service account has
login
permissions for the databases.

Let me know if the issue is still not resolved

Please send me update on v-2bikum@hotmail.com

--
Binu Kumar (MCSE NT/2000/2003)
SBS 2000/2003
Microsoft ( PSS )

===============================
"sparky_b" <sparkyb@discussions.microsoft.com> wrote in message
news:3765E398-66C0-440E-B015-A313AB7D1B2C@microsoft.com...
> Hi
>
> My server is running SBS 2003 SP1, and has an internal Lucent Win Modem.
We
> cannot get fax services to route a fax to the document library
> http://companyweb/Incoming Faxes.
>
> In the Event Viewer, we see the following message;
>
> Event ID - 32089 / Source - Microsoft Fax
> The Fax Service failed to execute a specific routing method.
> We then see details of the Job ID and what the file name of the received
fax
> is. The event detail ends with;
> Routing extension name: 'Store in a document library'
> Routing method name: 'Store in a document library'
>
> I have uninstalled and reinstalled the Fax service (as detailed by
> Microsoft, i.e. remove using Add/Remove Programs, Windows Components, and
> then using Add / Remove Programs, Windows Small Business Server 2003,
Change
> / Remove.

Hi Binu

I ran through these steps before I uninstalled and reinstalled, and
everything was fine. I will run through them again to double check.

So if you have any other ideas, I would be grateful to hear them.

Best Regards

"Binu Kumar" wrote:

> Hi,
>
> >Register the following dll: (C:\Program Files\Microsoft Windows Small
> Business
> Server\Client Experience\FaxRouteExt\sbssharepoint.dll) -- regsvr32
> sbssharepoint.dll
>
> >See if it works.. if no--
>
> Check the security permissions on the "\Program Files\Microsoft Windows
> Small Business Server\Client Experience\stswrapper.dll".
>
> Permissions should be as follows:
> Domain Admins Full Control
> Domain Power Users Read & Execute, Read
> Network Service Read & Execute, Read
> SBS SP Admins Read & Execute, Read
> System Full Control
>
> >See if it works.. if no then check---
>
> check the identity for DefaultAppPool in IIS. To do this, open IIS Manager,
> expand Application Pools, right-click DefaultAppPool, click Properties, and
> then
> click the Identity tab. By default, this application pool uses the Network
> Service
> predefined identity.
>
> If you are using SQL Enterprise Manager to manage the SharePoint MSDE or the
> SharePoint databases, also make sure that the Network Service account has
> login
> permissions for the databases.
>
> Let me know if the issue is still not resolved
>
> Please send me update on v-2bikum@hotmail.com
>
> --
> Binu Kumar (MCSE NT/2000/2003)
> SBS 2000/2003
> Microsoft ( PSS )
>
> ===============================
> "sparky_b" <sparkyb@discussions.microsoft.com> wrote in message
> news:3765E398-66C0-440E-B015-A313AB7D1B2C@microsoft.com...
> > Hi
> >
> > My server is running SBS 2003 SP1, and has an internal Lucent Win Modem.
> We
> > cannot get fax services to route a fax to the document library
> > http://companyweb/Incoming Faxes.
> >
> > In the Event Viewer, we see the following message;
> >
> > Event ID - 32089 / Source - Microsoft Fax
> > The Fax Service failed to execute a specific routing method.
> > We then see details of the Job ID and what the file name of the received
> fax
> > is. The event detail ends with;
> > Routing extension name: 'Store in a document library'
> > Routing method name: 'Store in a document library'
> >
> > I have uninstalled and reinstalled the Fax service (as detailed by
> > Microsoft, i.e. remove using Add/Remove Programs, Windows Components, and
> > then using Add / Remove Programs, Windows Small Business Server 2003,
> Change
> > / Remove.
>
>
>

I am also having similar problems with incoming faxes being routed to my
sharepoint site. I receive an error while going through "Configure Fax
Services" when I check the "Store in a document folder" box and click browse
I recieve the following error, "Unable to connect to sharepoint site". I
have tried Binu's suggestions and it is still not working.

Thanks,

Jason

"sparky_b" wrote:

> Hi Binu
>
> I ran through these steps before I uninstalled and reinstalled, and
> everything was fine. I will run through them again to double check.
>
> So if you have any other ideas, I would be grateful to hear them.
>
> Best Regards
>
> "Binu Kumar" wrote:
>
> > Hi,
> >
> > >Register the following dll: (C:\Program Files\Microsoft Windows Small
> > Business
> > Server\Client Experience\FaxRouteExt\sbssharepoint.dll) -- regsvr32
> > sbssharepoint.dll
> >
> > >See if it works.. if no--
> >
> > Check the security permissions on the "\Program Files\Microsoft Windows
> > Small Business Server\Client Experience\stswrapper.dll".
> >
> > Permissions should be as follows:
> > Domain Admins Full Control
> > Domain Power Users Read & Execute, Read
> > Network Service Read & Execute, Read
> > SBS SP Admins Read & Execute, Read
> > System Full Control
> >
> > >See if it works.. if no then check---
> >
> > check the identity for DefaultAppPool in IIS. To do this, open IIS Manager,
> > expand Application Pools, right-click DefaultAppPool, click Properties, and
> > then
> > click the Identity tab. By default, this application pool uses the Network
> > Service
> > predefined identity.
> >
> > If you are using SQL Enterprise Manager to manage the SharePoint MSDE or the
> > SharePoint databases, also make sure that the Network Service account has
> > login
> > permissions for the databases.
> >
> > Let me know if the issue is still not resolved
> >
> > Please send me update on v-2bikum@hotmail.com
> >
> > --
> > Binu Kumar (MCSE NT/2000/2003)
> > SBS 2000/2003
> > Microsoft ( PSS )
> >
> > ===============================
> > "sparky_b" <sparkyb@discussions.microsoft.com> wrote in message
> > news:3765E398-66C0-440E-B015-A313AB7D1B2C@microsoft.com...
> > > Hi
> > >
> > > My server is running SBS 2003 SP1, and has an internal Lucent Win Modem.
> > We
> > > cannot get fax services to route a fax to the document library
> > > http://companyweb/Incoming Faxes.
> > >
> > > In the Event Viewer, we see the following message;
> > >
> > > Event ID - 32089 / Source - Microsoft Fax
> > > The Fax Service failed to execute a specific routing method.
> > > We then see details of the Job ID and what the file name of the received
> > fax
> > > is. The event detail ends with;
> > > Routing extension name: 'Store in a document library'
> > > Routing method name: 'Store in a document library'
> > >
> > > I have uninstalled and reinstalled the Fax service (as detailed by
> > > Microsoft, i.e. remove using Add/Remove Programs, Windows Components, and
> > > then using Add / Remove Programs, Windows Small Business Server 2003,
> > Change
> > > / Remove.
> >
> >
> >

Hello Jason,

Thank you for posting here.

Please understand that our newsgroup is an issue based service, meaning we
usually respond to one question/issue per post for one customer. This will
lessen the confusion for both of us, as well as ensure that our results are
accurate and not a result of a test for a different question. Therefore, I
suggest you create a new post for getting more quick assistance.

Thank you for your understanding.

Best regards,

Terence Liu(MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
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=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
| Thread-Topic: Problem with incoming faxes being routed to a document
library
| thread-index: AcfZIzQJvkJEMDfZRUqxZzlrHodpDw==
| X-WBNR-Posting-Host: 207.46.193.207
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<u7#37lxkHHA.3472@TK2MSFTNGP04.phx.gbl>
<F3459C55-4E28-4205-B4BC-C6AE086662B5@microsoft.com>
| Subject: Re: Problem with incoming faxes being routed to a document
library
| Date: Tue, 7 Aug 2007 11:46:02 -0700
| Lines: 93
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| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| I am also having similar problems with incoming faxes being routed to my
| sharepoint site. I receive an error while going through "Configure Fax
| Services" when I check the "Store in a document folder" box and click
browse
| I recieve the following error, "Unable to connect to sharepoint site". I
| have tried Binu's suggestions and it is still not working.
|
| Thanks,
|
| Jason
|
| "sparky_b" wrote:
|
| > Hi Binu
| >
| > I ran through these steps before I uninstalled and reinstalled, and
| > everything was fine. I will run through them again to double check.
| >
| > So if you have any other ideas, I would be grateful to hear them.
| >
| > Best Regards
| >
| > "Binu Kumar" wrote:
| >
| > > Hi,
| > >
| > > >Register the following dll: (C:\Program Files\Microsoft Windows Small
| > > Business
| > > Server\Client Experience\FaxRouteExt\sbssharepoint.dll) -- regsvr32
| > > sbssharepoint.dll
| > >
| > > >See if it works.. if no--
| > >
| > > Check the security permissions on the "\Program Files\Microsoft
Windows
| > > Small Business Server\Client Experience\stswrapper.dll".
| > >
| > > Permissions should be as follows:
| > > Domain Admins Full Control
| > > Domain Power Users Read & Execute, Read
| > > Network Service Read & Execute, Read
| > > SBS SP Admins Read & Execute, Read
| > > System Full Control
| > >
| > > >See if it works.. if no then check---
| > >
| > > check the identity for DefaultAppPool in IIS. To do this, open IIS
Manager,
| > > expand Application Pools, right-click DefaultAppPool, click
Properties, and
| > > then
| > > click the Identity tab. By default, this application pool uses the
Network
| > > Service
| > > predefined identity.
| > >
| > > If you are using SQL Enterprise Manager to manage the SharePoint MSDE
or the
| > > SharePoint databases, also make sure that the Network Service account
has
| > > login
| > > permissions for the databases.
| > >
| > > Let me know if the issue is still not resolved
| > >
| > > Please send me update on v-2bikum@hotmail.com
| > >
| > > --
| > > Binu Kumar (MCSE NT/2000/2003)
| > > SBS 2000/2003
| > > Microsoft ( PSS )
| > >
| > > ===============================
| > > "sparky_b" <sparkyb@discussions.microsoft.com> wrote in message
| > > news:3765E398-66C0-440E-B015-A313AB7D1B2C@microsoft.com...
| > > > Hi
| > > >
| > > > My server is running SBS 2003 SP1, and has an internal Lucent Win
Modem.
| > > We
| > > > cannot get fax services to route a fax to the document library
| > > > http://companyweb/Incoming Faxes.
| > > >
| > > > In the Event Viewer, we see the following message;
| > > >
| > > > Event ID - 32089 / Source - Microsoft Fax
| > > > The Fax Service failed to execute a specific routing method.
| > > > We then see details of the Job ID and what the file name of the
received
| > > fax
| > > > is. The event detail ends with;
| > > > Routing extension name: 'Store in a document library'
| > > > Routing method name: 'Store in a document library'
| > > >
| > > > I have uninstalled and reinstalled the Fax service (as detailed by
| > > > Microsoft, i.e. remove using Add/Remove Programs, Windows
Components, and
| > > > then using Add / Remove Programs, Windows Small Business Server
2003,
| > > Change
| > > > / Remove.
| > >
| > >
| > >
|