Name change not showing up in Global Address list

Hi,
I deployed SBS 2003 R2 into our company this past Monday. When creating
users I mispelled the last name for one. Today she noticed that her last
name was mispelled. Within the server managment console I have renamed the
user in the manage users section, but it only changed the name & not her
email addresses. I went into properties and changed every reference to the
wrong email address and deleted the references to the wrong email address in
the all of the tabs. In addition I went to the active directory section,
selected the user and made sure all of the changes were made. When I went to
the POP3 connetor manager I could see that her exchange box was not listed so
I changed it to the proper box.

Everything else seems to have been updated, but her name is still mispelled
on all clients when they select her name from the global address list.
Viewing the properties shows her old (incorrect) email address in the smpt
section.

Her name is spelled correctly when I displayed the global address list that
I could find in exchange.

Is this something that takes time for active directory to propagate to the
clients?

Any help would be greatly appreciated.

T.J. <TJ@discussions.microsoft.com> wrote:
> Hi,
> I deployed SBS 2003 R2 into our company this past Monday. When
> creating users I mispelled the last name for one. Today she noticed
> that her last name was mispelled. Within the server managment
> console I have renamed the user in the manage users section, but it
> only changed the name & not her email addresses. I went into
> properties and changed every reference to the wrong email address and
> deleted the references to the wrong email address in the all of the
> tabs. In addition I went to the active directory section, selected
> the user and made sure all of the changes were made. When I went to
> the POP3 connetor manager I could see that her exchange box was not
> listed so I changed it to the proper box.
>
> Everything else seems to have been updated, but her name is still
> mispelled on all clients when they select her name from the global
> address list. Viewing the properties shows her old (incorrect) email
> address in the smpt section.
>
> Her name is spelled correctly when I displayed the global address
> list that I could find in exchange.
>
> Is this something that takes time for active directory to propagate
> to the clients?
>
> Any help would be greatly appreciated.


Yes, it takes time.
Force an offline address book update in Exchange System Manager (right-click
on it / rebuild) and tell all your cached-mode clients to re-download the
address book (tools | send/receive settings | download address book).

Lanwench,
Thank you very much for your quick reply. I am having problems with your
suggestion. I don't see the rebuild option when I right click. When I am at
Exchange, Recipients, All Global Address Lists, My options are : New, view,
refresh... If I select the Default Global Address List I can view the
updated address in the preview. Should I delete the default global address
list and create a new one? I tried downloading the address list and the old
name is still listed.


"Lanwench [MVP - Exchange]" wrote:

> T.J. <TJ@discussions.microsoft.com> wrote:
> > Hi,
> > I deployed SBS 2003 R2 into our company this past Monday. When
> > creating users I mispelled the last name for one. Today she noticed
> > that her last name was mispelled. Within the server managment
> > console I have renamed the user in the manage users section, but it
> > only changed the name & not her email addresses. I went into
> > properties and changed every reference to the wrong email address and
> > deleted the references to the wrong email address in the all of the
> > tabs. In addition I went to the active directory section, selected
> > the user and made sure all of the changes were made. When I went to
> > the POP3 connetor manager I could see that her exchange box was not
> > listed so I changed it to the proper box.
> >
> > Everything else seems to have been updated, but her name is still
> > mispelled on all clients when they select her name from the global
> > address list. Viewing the properties shows her old (incorrect) email
> > address in the smpt section.
> >
> > Her name is spelled correctly when I displayed the global address
> > list that I could find in exchange.
> >
> > Is this something that takes time for active directory to propagate
> > to the clients?
> >
> > Any help would be greatly appreciated.
>
>
> Yes, it takes time.
> Force an offline address book update in Exchange System Manager (right-click
> on it / rebuild) and tell all your cached-mode clients to re-download the
> address book (tools | send/receive settings | download address book).
>
>
>

T.J. <TJ@discussions.microsoft.com> wrote:
> Lanwench,
> Thank you very much for your quick reply. I am having problems with
> your suggestion. I don't see the rebuild option when I right click.
> When I am at Exchange, Recipients, All Global Address Lists, My
> options are : New, view, refresh... If I select the Default Global
> Address List I can view the updated address in the preview. Should I
> delete the default global address list and create a new one? I tried
> downloading the address list and the old name is still listed.

Look for the Offline Address Lists / default offline address list under
Recipients.

Or, wait. Or, reboot the server. :)
>
>
> "Lanwench [MVP - Exchange]" wrote:
>
>> T.J. <TJ@discussions.microsoft.com> wrote:
>>> Hi,
>>> I deployed SBS 2003 R2 into our company this past Monday. When
>>> creating users I mispelled the last name for one. Today she noticed
>>> that her last name was mispelled. Within the server managment
>>> console I have renamed the user in the manage users section, but it
>>> only changed the name & not her email addresses. I went into
>>> properties and changed every reference to the wrong email address
>>> and deleted the references to the wrong email address in the all of
>>> the tabs. In addition I went to the active directory section,
>>> selected the user and made sure all of the changes were made. When
>>> I went to the POP3 connetor manager I could see that her exchange
>>> box was not listed so I changed it to the proper box.
>>>
>>> Everything else seems to have been updated, but her name is still
>>> mispelled on all clients when they select her name from the global
>>> address list. Viewing the properties shows her old (incorrect) email
>>> address in the smpt section.
>>>
>>> Her name is spelled correctly when I displayed the global address
>>> list that I could find in exchange.
>>>
>>> Is this something that takes time for active directory to propagate
>>> to the clients?
>>>
>>> Any help would be greatly appreciated.
>>
>>
>> Yes, it takes time.
>> Force an offline address book update in Exchange System Manager
>> (right-click on it / rebuild) and tell all your cached-mode clients
>> to re-download the address book (tools | send/receive settings |
>> download address book).

Lanwench,
You are the best! Thank you very much.

"Lanwench [MVP - Exchange]" wrote:

> T.J. <TJ@discussions.microsoft.com> wrote:
> > Lanwench,
> > Thank you very much for your quick reply. I am having problems with
> > your suggestion. I don't see the rebuild option when I right click.
> > When I am at Exchange, Recipients, All Global Address Lists, My
> > options are : New, view, refresh... If I select the Default Global
> > Address List I can view the updated address in the preview. Should I
> > delete the default global address list and create a new one? I tried
> > downloading the address list and the old name is still listed.
>
> Look for the Offline Address Lists / default offline address list under
> Recipients.
>
> Or, wait. Or, reboot the server. :)
> >
> >
> > "Lanwench [MVP - Exchange]" wrote:
> >
> >> T.J. <TJ@discussions.microsoft.com> wrote:
> >>> Hi,
> >>> I deployed SBS 2003 R2 into our company this past Monday. When
> >>> creating users I mispelled the last name for one. Today she noticed
> >>> that her last name was mispelled. Within the server managment
> >>> console I have renamed the user in the manage users section, but it
> >>> only changed the name & not her email addresses. I went into
> >>> properties and changed every reference to the wrong email address
> >>> and deleted the references to the wrong email address in the all of
> >>> the tabs. In addition I went to the active directory section,
> >>> selected the user and made sure all of the changes were made. When
> >>> I went to the POP3 connetor manager I could see that her exchange
> >>> box was not listed so I changed it to the proper box.
> >>>
> >>> Everything else seems to have been updated, but her name is still
> >>> mispelled on all clients when they select her name from the global
> >>> address list. Viewing the properties shows her old (incorrect) email
> >>> address in the smpt section.
> >>>
> >>> Her name is spelled correctly when I displayed the global address
> >>> list that I could find in exchange.
> >>>
> >>> Is this something that takes time for active directory to propagate
> >>> to the clients?
> >>>
> >>> Any help would be greatly appreciated.
> >>
> >>
> >> Yes, it takes time.
> >> Force an offline address book update in Exchange System Manager
> >> (right-click on it / rebuild) and tell all your cached-mode clients
> >> to re-download the address book (tools | send/receive settings |
> >> download address book).
>
>
>
>