Urgent, please help. Exchange server 2003 is down after loading sp

Dear all,

My exchanger server is down after I load Windows server 2003 sp2(x86) and
anotehr windows malicious software remover tool today. I retart the SBS 2003
server, it did not work.

Please help.

John

John Z <JohnZ@discussions.microsoft.com> wrote:
> Dear all,
>
> My exchanger server is down after I load Windows server 2003 sp2(x86)
> and anotehr windows malicious software remover tool today. I retart
> the SBS 2003 server, it did not work.
>
> Please help.
>
> John

What does "down" mean exactly? "It did not work" doesn't give us much to go
on.

Please write back with complete details - the current status of your server,
any event log errors you can see - and whether you've got a known good
backup made before you installed the SP (this is always a wise idea).

Susan Bradley has a comprehensive list of the known issues with SP2.
http://msmvps.com/blogs/bradley/arch...ase-notes.aspx

If nothing there fixes it, please post the additional information requested
by Lanwench.

"John Z" <JohnZ@discussions.microsoft.com> wrote in message
news:C5738811-B759-4ABC-ADDB-71905CFE41E8@microsoft.com...
> Dear all,
>
> My exchanger server is down after I load Windows server 2003 sp2(x86) and
> anotehr windows malicious software remover tool today. I retart the SBS
> 2003
> server, it did not work.
>
> Please help.
>
> John

Thanks for your response. But What I mean is Exchange server is not working.
I go to the exchange system manager, servers, first storage group, mail
store, I see a red down arrow next to Mailbox Store. I tried to mount the
store again. No luck. The error message is An internal processing error has
occurred, Try restarting the Exchange System Manager or the Microsoft
Exchange Information store serfvice, or both. Examine the Application log for
events related to this error. .... Id no: c1041724. Go to the services, try
to retart those exchange related servcies, the infomation store servcie was
not be able to started. (i already removed that Windows server 2003 sp2 and
reboot the server, no luck).

Here the Error log from the Event View:
Event Type: Error
Event Source: MSExchangeAL
Event Category: LDAP Operations
Event ID: 8026
Date: 3/24/2007
Time: 10:09:33 AM
User: N/A
Computer: SERVER
Description:
LDAP Bind was unsuccessful on directory SERVER.company.local for
distinguished name ''. Directory returned error:[0x34] Unavailable.

For more information, click http://www.microsoft.com/contentredirect.asp.

Event Type: Error
Event Source: MSExchangeDSAccess
Event Category: Topology
Event ID: 2102
Date: 3/24/2007
Time: 10:09:33 AM
User: N/A
Computer: SERVER
Description:
Process MAD.EXE (PID=5156). All Domain Controller Servers in use are not
responding:
SERVER.BellSpag.local


For more information, click http://www.microsoft.com/contentredirect.asp.

Event Type: Error
Event Source: MSExchangeDSAccess
Event Category: Topology
Event ID: 2104
Date: 3/24/2007
Time: 10:09:33 AM
User: N/A
Computer: SERVER
Description:
Process STORE.EXE (PID=4404). All the DS Servers in domain are not
responding.

For more information, click http://www.microsoft.com/contentredirect.asp.

Event Type: Error
Event Source: dsrestor
Event Category: None
Event ID: 1005
Date: 3/24/2007
Time: 10:14:24 AM
User: N/A
Computer: SERVER
Description:
The DSRestore Filter failed to connect to local SAM server. Error returned
is <id:997>.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

We have Symantec Backup Exec 10d to backup data everyday.
Thank you.




"Lanwench [MVP - Exchange]" wrote:

> John Z <JohnZ@discussions.microsoft.com> wrote:
> > Dear all,
> >
> > My exchanger server is down after I load Windows server 2003 sp2(x86)
> > and anotehr windows malicious software remover tool today. I retart
> > the SBS 2003 server, it did not work.
> >
> > Please help.
> >
> > John
>
> What does "down" mean exactly? "It did not work" doesn't give us much to go
> on.
>
> Please write back with complete details - the current status of your server,
> any event log errors you can see - and whether you've got a known good
> backup made before you installed the SP (this is always a wise idea).
>
>
>

Have another good look at the eventlogs and start from the moment you booted
(systemlog event 6009 which will be at the same time as the dsrestore error
in the app log).
The errors you posted are from BEFORE the reboot.

--
Regards,

Marina Roos
Microsoft SBS-MVP
One of the Magical M&M's
www.smallbizserver.net
Take part in SBS forum:
http://www.smallbizserver.net/Default.aspx?tabid=53

"John Z" <JohnZ@discussions.microsoft.com> schreef in bericht
news:8B317C0B-6DB1-41AA-8DF1-3D822A9213E7@microsoft.com...
> Thanks for your response. But What I mean is Exchange server is not
working.
> I go to the exchange system manager, servers, first storage group, mail
> store, I see a red down arrow next to Mailbox Store. I tried to mount the
> store again. No luck. The error message is An internal processing error
has
> occurred, Try restarting the Exchange System Manager or the Microsoft
> Exchange Information store serfvice, or both. Examine the Application log
for
> events related to this error. .... Id no: c1041724. Go to the services,
try
> to retart those exchange related servcies, the infomation store servcie
was
> not be able to started. (i already removed that Windows server 2003 sp2
and
> reboot the server, no luck).
>
> Here the Error log from the Event View:
> Event Type: Error
> Event Source: MSExchangeAL
> Event Category: LDAP Operations
> Event ID: 8026
> Date: 3/24/2007
> Time: 10:09:33 AM
> User: N/A
> Computer: SERVER
> Description:
> LDAP Bind was unsuccessful on directory SERVER.company.local for
> distinguished name ''. Directory returned error:[0x34] Unavailable.
>
> For more information, click http://www.microsoft.com/contentredirect.asp.
>
> Event Type: Error
> Event Source: MSExchangeDSAccess
> Event Category: Topology
> Event ID: 2102
> Date: 3/24/2007
> Time: 10:09:33 AM
> User: N/A
> Computer: SERVER
> Description:
> Process MAD.EXE (PID=5156). All Domain Controller Servers in use are not
> responding:
> SERVER.BellSpag.local
>
>
> For more information, click http://www.microsoft.com/contentredirect.asp.
>
> Event Type: Error
> Event Source: MSExchangeDSAccess
> Event Category: Topology
> Event ID: 2104
> Date: 3/24/2007
> Time: 10:09:33 AM
> User: N/A
> Computer: SERVER
> Description:
> Process STORE.EXE (PID=4404). All the DS Servers in domain are not
> responding.
>
> For more information, click http://www.microsoft.com/contentredirect.asp.
>
> Event Type: Error
> Event Source: dsrestor
> Event Category: None
> Event ID: 1005
> Date: 3/24/2007
> Time: 10:14:24 AM
> User: N/A
> Computer: SERVER
> Description:
> The DSRestore Filter failed to connect to local SAM server. Error returned
> is <id:997>.
>
> For more information, see Help and Support Center at
> http://go.microsoft.com/fwlink/events.asp.
>
> We have Symantec Backup Exec 10d to backup data everyday.
> Thank you.
>
>
>
>
> "Lanwench [MVP - Exchange]" wrote:
>
> > John Z <JohnZ@discussions.microsoft.com> wrote:
> > > Dear all,
> > >
> > > My exchanger server is down after I load Windows server 2003 sp2(x86)
> > > and anotehr windows malicious software remover tool today. I retart
> > > the SBS 2003 server, it did not work.
> > >
> > > Please help.
> > >
> > > John
> >
> > What does "down" mean exactly? "It did not work" doesn't give us much
to go
> > on.
> >
> > Please write back with complete details - the current status of your
server,
> > any event log errors you can see - and whether you've got a known good
> > backup made before you installed the SP (this is always a wise idea).
> >
> >
> >

Sorry, my mistake.

here are more events after the reboot.
Event Type: Error
Event Source: MSExchangeSA
Event Category: MAPI Session
Event ID: 9175
Date: 3/24/2007
Time: 10:58:12 AM
User: N/A
Computer: SERVER
Description:
The MAPI call 'OpenMsgStore' failed with the following error:
The attempt to log on to the Microsoft Exchange Server computer has failed.
The MAPI provider failed.
Microsoft Exchange Server Information Store
ID no: 8004011d-0512-00000000

For more information, click http://www.microsoft.com/contentredirect.asp.
Event Type: Error
Event Source: MSExchangeFBPublish
Event Category: General
Event ID: 8197
Date: 3/24/2007
Time: 11:17:18 AM
User: N/A
Computer: SERVER
Description:
Error initializing session for virtual machine SERVER. The error number is
0x8004011d. Make sure Microsoft Exchange Store is running.

For more information, click http://www.microsoft.com/contentredirect.asp.

Event Type: Error
Event Source: MSExchangeIS
Event Category: General
Event ID: 1160
Date: 3/24/2007
Time: 11:25:36 AM
User: N/A
Computer: SERVER
Description:
Database resource failure error 0xfffffae1 occurred in function
JSES_BASE::EcDeleteFIDTable while accessing the database "First Storage
Group\Mailbox Store (SERVER)".

For more information, click http://www.microsoft.com/contentredirect.asp.

I already removed the windows Server 2003 sp2. Restart SBS2003 server. No
luck.

Any help here? This is eventid.net for the first error
http://www.smallbizserver.net/tabid/...7/Default.aspx.

If Exchange has been down for four days, my best recommendation would be to
call PSS (Microsoft Support) and let them deal with it. There's a good
chance that if they can attribute the problem to the SP install, they won't
charge you for the call, but even if they do, at least you'll have Exchange
back up as quickly as possible, and you'll minimize the risk of data loss.


"John Z" <JohnZ@discussions.microsoft.com> wrote in message
news:5D0965F1-2246-4398-AC0C-ECEBEC8DC8E3@microsoft.com...
> Sorry, my mistake.
>
> here are more events after the reboot.
> Event Type: Error
> Event Source: MSExchangeSA
> Event Category: MAPI Session
> Event ID: 9175
> Date: 3/24/2007
> Time: 10:58:12 AM
> User: N/A
> Computer: SERVER
> Description:
> The MAPI call 'OpenMsgStore' failed with the following error:
> The attempt to log on to the Microsoft Exchange Server computer has
> failed.
> The MAPI provider failed.
> Microsoft Exchange Server Information Store
> ID no: 8004011d-0512-00000000
>
> For more information, click http://www.microsoft.com/contentredirect.asp.
> Event Type: Error
> Event Source: MSExchangeFBPublish
> Event Category: General
> Event ID: 8197
> Date: 3/24/2007
> Time: 11:17:18 AM
> User: N/A
> Computer: SERVER
> Description:
> Error initializing session for virtual machine SERVER. The error number is
> 0x8004011d. Make sure Microsoft Exchange Store is running.
>
> For more information, click http://www.microsoft.com/contentredirect.asp.
>
> Event Type: Error
> Event Source: MSExchangeIS
> Event Category: General
> Event ID: 1160
> Date: 3/24/2007
> Time: 11:25:36 AM
> User: N/A
> Computer: SERVER
> Description:
> Database resource failure error 0xfffffae1 occurred in function
> JSES_BASE::EcDeleteFIDTable while accessing the database "First Storage
> Group\Mailbox Store (SERVER)".
>
> For more information, click http://www.microsoft.com/contentredirect.asp.
>
> I already removed the windows Server 2003 sp2. Restart SBS2003 server. No
> luck.
>
>
>

Thank you, Dave. I did called MS support. They remote into our server. The
guy tried to remove a lot to registry values and re-install Exchange server.
but made things even worse. We finall called another local suppoprt person
from one of the MS certified partner and worked 17 hours on Monday and it is
working now. I will open another thread to warn all sbs user in this forum
to hold off loading this latest SP2. Microsoft charged us Business Critical
from my credit card. Can anyone tell me how to complain this and get the
money back from Microsoft? Thanks you.

"Dave Nickason [SBS MVP]" wrote:

> Any help here? This is eventid.net for the first error
> http://www.smallbizserver.net/tabid/...7/Default.aspx.
>
> If Exchange has been down for four days, my best recommendation would be to
> call PSS (Microsoft Support) and let them deal with it. There's a good
> chance that if they can attribute the problem to the SP install, they won't
> charge you for the call, but even if they do, at least you'll have Exchange
> back up as quickly as possible, and you'll minimize the risk of data loss.
>
>
> "John Z" <JohnZ@discussions.microsoft.com> wrote in message
> news:5D0965F1-2246-4398-AC0C-ECEBEC8DC8E3@microsoft.com...
> > Sorry, my mistake.
> >
> > here are more events after the reboot.
> > Event Type: Error
> > Event Source: MSExchangeSA
> > Event Category: MAPI Session
> > Event ID: 9175
> > Date: 3/24/2007
> > Time: 10:58:12 AM
> > User: N/A
> > Computer: SERVER
> > Description:
> > The MAPI call 'OpenMsgStore' failed with the following error:
> > The attempt to log on to the Microsoft Exchange Server computer has
> > failed.
> > The MAPI provider failed.
> > Microsoft Exchange Server Information Store
> > ID no: 8004011d-0512-00000000
> >
> > For more information, click http://www.microsoft.com/contentredirect.asp.
> > Event Type: Error
> > Event Source: MSExchangeFBPublish
> > Event Category: General
> > Event ID: 8197
> > Date: 3/24/2007
> > Time: 11:17:18 AM
> > User: N/A
> > Computer: SERVER
> > Description:
> > Error initializing session for virtual machine SERVER. The error number is
> > 0x8004011d. Make sure Microsoft Exchange Store is running.
> >
> > For more information, click http://www.microsoft.com/contentredirect.asp.
> >
> > Event Type: Error
> > Event Source: MSExchangeIS
> > Event Category: General
> > Event ID: 1160
> > Date: 3/24/2007
> > Time: 11:25:36 AM
> > User: N/A
> > Computer: SERVER
> > Description:
> > Database resource failure error 0xfffffae1 occurred in function
> > JSES_BASE::EcDeleteFIDTable while accessing the database "First Storage
> > Group\Mailbox Store (SERVER)".
> >
> > For more information, click http://www.microsoft.com/contentredirect.asp.
> >
> > I already removed the windows Server 2003 sp2. Restart SBS2003 server. No
> > luck.
> >
> >
> >
>
>
>

I think you can just call back the PSS number you initially called, and as
the operator who to talk to to request a refund.

Did they ever determine what caused the stores not to mount?


"John Z" <JohnZ@discussions.microsoft.com> wrote in message
news:15588882-7C41-4BA6-B2C6-A34C9AC46C2D@microsoft.com...
> Thank you, Dave. I did called MS support. They remote into our server. The
> guy tried to remove a lot to registry values and re-install Exchange
> server.
> but made things even worse. We finall called another local suppoprt person
> from one of the MS certified partner and worked 17 hours on Monday and it
> is
> working now. I will open another thread to warn all sbs user in this
> forum
> to hold off loading this latest SP2. Microsoft charged us Business
> Critical
> from my credit card. Can anyone tell me how to complain this and get the
> money back from Microsoft? Thanks you.
>
> "Dave Nickason [SBS MVP]" wrote:
>
>> Any help here? This is eventid.net for the first error
>> http://www.smallbizserver.net/tabid/...7/Default.aspx.
>>
>> If Exchange has been down for four days, my best recommendation would be
>> to
>> call PSS (Microsoft Support) and let them deal with it. There's a good
>> chance that if they can attribute the problem to the SP install, they
>> won't
>> charge you for the call, but even if they do, at least you'll have
>> Exchange
>> back up as quickly as possible, and you'll minimize the risk of data
>> loss.
>>
>>
>> "John Z" <JohnZ@discussions.microsoft.com> wrote in message
>> news:5D0965F1-2246-4398-AC0C-ECEBEC8DC8E3@microsoft.com...
>> > Sorry, my mistake.
>> >
>> > here are more events after the reboot.
>> > Event Type: Error
>> > Event Source: MSExchangeSA
>> > Event Category: MAPI Session
>> > Event ID: 9175
>> > Date: 3/24/2007
>> > Time: 10:58:12 AM
>> > User: N/A
>> > Computer: SERVER
>> > Description:
>> > The MAPI call 'OpenMsgStore' failed with the following error:
>> > The attempt to log on to the Microsoft Exchange Server computer has
>> > failed.
>> > The MAPI provider failed.
>> > Microsoft Exchange Server Information Store
>> > ID no: 8004011d-0512-00000000
>> >
>> > For more information, click
>> > http://www.microsoft.com/contentredirect.asp.
>> > Event Type: Error
>> > Event Source: MSExchangeFBPublish
>> > Event Category: General
>> > Event ID: 8197
>> > Date: 3/24/2007
>> > Time: 11:17:18 AM
>> > User: N/A
>> > Computer: SERVER
>> > Description:
>> > Error initializing session for virtual machine SERVER. The error number
>> > is
>> > 0x8004011d. Make sure Microsoft Exchange Store is running.
>> >
>> > For more information, click
>> > http://www.microsoft.com/contentredirect.asp.
>> >
>> > Event Type: Error
>> > Event Source: MSExchangeIS
>> > Event Category: General
>> > Event ID: 1160
>> > Date: 3/24/2007
>> > Time: 11:25:36 AM
>> > User: N/A
>> > Computer: SERVER
>> > Description:
>> > Database resource failure error 0xfffffae1 occurred in function
>> > JSES_BASE::EcDeleteFIDTable while accessing the database "First Storage
>> > Group\Mailbox Store (SERVER)".
>> >
>> > For more information, click
>> > http://www.microsoft.com/contentredirect.asp.
>> >
>> > I already removed the windows Server 2003 sp2. Restart SBS2003 server.
>> > No
>> > luck.
>> >
>> >
>> >
>>
>>
>>