Activesync 4.2 error 8000ffff

I'm trying to sync a smartphone to an sbs 2003 exchange server. The server
settings are correct, but after attempting to sync the phone, it shows it
needs attention for exch server and gives the
8000ffff error message. What gives?

Hi Kevin,

Thanks for posting here.

From the description, I understand the issue is that you get support
error:8000ffff when you activesync to SBS server directly.If I am off base,
please don't hesitate to let me know.

Let us refer to the following steps to troubleshoot the issue:

Before we go any further, in order to get a clear picture of the problem,
please help me collect the following information:

Does this issue happen on other mobile phone? (Please test on a PPC 2003
mobile if possible)

If you are synchronizing to the Exchange server directly, please try the
following actions:

1. Please run CEICW to configure the Exchange server and publish it again.

2. Create a new user account with mailbox and configure this account on the
mobile, see how things go.

3. Does issue happen to accessing mailbox by OMA? For further test, please
login Exchange Server itself, and access URL: http://Exchange_Server/OMA,
verify whether you can access the mailbox successfully.

4.if possible,please try another pocket pc to see if it is client side
issue.

5. Please collect the IIS log on Exchange Server so that I can perform
further research:

1). On Exchange Serves, open IIS MMC, right click Default Web Site and then
click Properties.
2). Click Website tab and then check Enable logging.
3). Stop the Default Website and RENAME the existing IIS log files under
C:\WINDOWS\system32\LogFiles\W3SVC1.
4). Restart the Default Website and reproduce the problem, which will
generate new IIS log file with the exact error.
5). Wait for a while so that IIS Log can be synced. And then go to the
following folder on Exchange Server: C:\WINDOWS\system32\LogFiles\W3SVC1.
6). Send me the log files to my working email address
v-jaluo@microsoft.com. And please let me know the alias of the user who
encountered the issue.


I appreciate your time. I am happy to be of assistance and look forward to
your reply.

Have a nice day!

Best regards,

Jacky Luo (MSFT)
Microsoft CSS Online Newsgroup Support

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